Complaints

This profile includes complaints for ShowClix Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ShowClix Inc

  10675 Perry Hwy # 1316 Wexford, PA 15090-2219

• 

  ShowClix Inc

  650 Smithfield St Fl 13 Pittsburgh, PA 15222-3900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/07/2022
  SC* FNGRS CRSSD PRESEN
  $363.10 confirmation number: **************** $327.70 confirmation number:
  ****************  When I tried to buy tickets for an event that was called FNGRS CRSSD presents PROPER NYE/NYD in San Diego, California. I received a “your session has timed out” message when I attempted the first time which was the $327.70 charge so I logged back in to make the purchase again since my session had timed out and that’s when I did the $363.10 purchase and got a confirmation page this time around.
  But when I checked my email I had two confirmation emails from ShowClix when clearly I had gotten a timeout session message. When I tried to dispute it they declined the dispute and said it was a successful transaction.
  Since this was a part of a payment plan for concert tickets, I never made the second payment and I never received tickets. Therefore I have tried to dispute both charges after the event happened to no resolution between the ticketing company and my bank. They even sent my bank an incorrect receipt that was not the event I bought tickets for, nor my name, nor my credit card and said that was the purchase I made. I never received tickets or a refund for this.
  Thank you.
  
  I have tried over and over again to dispute these charges but the ticketing company “ShowClix” or the promotor “FNGRS CRSSD” does not offer a refund.

  Business Response

  Date: 05/15/2023

  We reached out to the promoter of FNGRS CRSSD and they denied the refund request. Ultimately, our clients are the ones who control refund availability as all sales are final, and customers must agree to the terms and conditions that state exactly that during purchase. We feel like we did as much as we can in this case by reaching out to our client to see if they would like to issue a refund. They did not wish to do that. 

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 4 tickets on November 1, 2022 for Winter Lantern event entrance on December 10, 2022 at 9pm in Tysons Corner, VA / Washington, DC. However, due to scheduling issues, I was notified on December 1, 2022 that the event postponed its opening until December 16, 2022 and noted that tickets for dates prior would be honored for any alternate date December 16 , 2022 and on through the event closure.
  
  I notified the company that I was able to use 2 of the tickets on an alternate date but requested a refund for the other 2 tickets as the individuals had traveled from out of town, specifically on the weekend of December 10th, and could not attend any future / alternate dates. I notified the company of this request on December 17, 2022 and have yet to be issued a refund.
  
  I’ve been bounced from talking with the event coordinators, to customer service and finally, in the latest communication, was told that it would take up to two weeks to get an approval and up to two weeks to issue the refund… that was over a month ago at this point. I’ve asked for an update, and have gotten radio silence.
  
  ShowClix Reference ID for the case is ********

  Business Response

  Date: 02/22/2023

  Refunds are at the discretion of the event owner. We have reached out them on a several occasions about a refund on this order, but they have not responded. ShowClix is simply the ticketing software this promoter has used to sell their tickets, and we do not control refund policy.  

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I contacted the vendor directly in December regarding the issue and was told by the vendor that all refunds are handled by ShowClix and to work with them. When I contacted ShowClix at that same time, I was given the same generic response that was just provided to this complaint, which is that ShowClix doesn’t handle refunds, that is up to the vendor. 
  

  However, I didn’t pay the vendor directly and the vendor didn’t charge my card, ShowClix did  even after getting confirmation from the vendor, a refund still has not yet been issued. It has been well over three months since my ticket event date and the original event date cancellation. I have tried repeatedly to work with both the vendor and ShowClix to get this resolved but continue to get generic responses with no one taking any accountability to resolve the issue for a cancelled event date and issuance of an appropriate refund.

  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my badge last year for Comic Con. They have been messaging me back & forth multiple times now. I've been getting the run around on where it is & why I haven't gotten any emails with a tracking number nor confirming my address. I absolutely must have what I paid for & in my own hands soon. I've attached proof of when I made my purchase even for my badge.

  Business Response

  Date: 01/23/2023

  The customer requested to change the delivery option to "will call" due to having issues with their local post office. We did seek assistance from the show team, but changes can't be made anymore. We advised the customer to check closer to the show if they have not received their badges yet, and they can reach out to us again for a better course of action.

   

  The screenshot the customer provided explains this rather clearly - that badges will be mailed at the end of January and that NO CHANGES can be made to delivery after 12/14/22. 

   

   

  
  

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited the Harry Potter experience (4 people). We also bought the audio guides for each person ($10 each total $40). The website advertised the audio guides for $8 but actually charges you $10. I assumed they would be providing us with an actual device as the audio guides like many places we've visited before. When we arrived we were told to scan a qr code to get the audio guide on our phone. My children don't even have phones so we were only able to use of the audio guides that we purchased. I asked the attendant at the ticket office and was told they had several complaints about that same issue and that I would have to contact customer service. I immediately contacted customer service with my complaint and received a response that did not address complaint. You can tell that they did not read my email and just sent a canned response email. I'm asking for $30 refund for the audio guides that we were unable to use. I feel the company left out pertinent information and is profiting off of customers who unknowingly purchase an item they will not be able to use.
  
  I really should ask for $32 in a refund for the 3-$10 guides and $2 back for the difference in the advertised price ($8) and the actual price charged ($10) for the one audio guide we used.

  Business Response

  Date: 01/09/2023

  ShowClix is only the ticketing agent and does not create or set pricing. This customer was alerted on 12/31 that we reached out to HPX for a refund on their behalf, but they submitted this BBB complaint prior to that. We also do not handle any credit card processing on behalf of HPX, so it is entirely up to that client if they choose to issue a refund. 

  Customer Answer

  Date: 01/09/2023

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  
  I was told ticket sales were final and that they would not do anything when I filed the complaint. After filing a complaint they reached back out to let me know that the case was escalated. Harry Potter said it was on the ticketing agent to refund and the ticket agent said it was on Harry Potter. There doesn't seem to be good communication between to two. Thankfully I was refunded the difference. Hopefully whoever is in charge of marketing will provide better details and consistent pricing for the events for future patrons. 
  
  Regards,
  
  
  
  ******* ****