Complaints

This profile includes complaints for ShowClix Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ShowClix Inc

  10675 Perry Hwy # 1316 Wexford, PA 15090-2219

• 

  ShowClix Inc

  650 Smithfield St Fl 13 Pittsburgh, PA 15222-3900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up the day of the scheduled performance for a comedy show with an illness that prevented me from attending the show. ShowClix was only the vendor for the show's venue (who implemented the no refund policy), and the venue was unresponsive via both email or phone to my request for a refund. I reached out to ShowClix customer service inquiring about a refund, only to be told that, since the tickets were not refundable, that I would have to transfer or sell the tickets. However, there was a digital restriction placed on the tickets that prevented a sale or transfer, despite being told by multiple agents that this was the resolution. I filed a chargeback with my bank for the amount of the two tickets ($44.40) and closed the dispute on May 10 when ShowClix ultimately agreed to refund the tickets. However, they are still refusing to issue a refund, stating that the chargeback was OPENED on May 10th, when all of my legal documentation shows that that is the closure of the dispute (the dispute was opened several months prior). Despite providing this documentation to both the chat agents and lead finance teams on multiple occasions, I have been left without an email response, with chat agents often closing the chats on me without any warning. I still live chat with them once a week to this day, only to be told that I need to submit my documentation showing that the dispute was closed despite having done this multiple times. They are accusing my bank of not releasing the money to them, when in reality, the funds have been fully deducted from my account and the bank has verified on multiple occasions that they do not have the funds.

  Business Response

  Date: 08/05/2025

  Hello- 

  Thanks for reaching out! 

  I'm sorry to hear that the Ticket Buyer, Mr. *****, was unable to attend the event they purchased tickets for. Unfortunately, we at ShowClix (Leap Event Technology) are the ticketing solution used for the event. We can not contractually grant a refund request without the approval of the event organizer. All ticket's are non-refundable per the terms of service agreed to upon during the time of purchase; there is no guarantee that a refund can be accommodated unless approved by the managing event staff. 

  Mr. ***** has reached out multiple times asking for updates, but unfortunately, the full chargeback (or dispute) lifecycle/process can take up to 60 - 75 days from start to finish. I apologize that we were not able to provide an adequate update to Mr. ****** We can not expedite this process fully, but once a dispute has been made, we can no longer accommodate any sort of refund on the order. 

  I do see that a dispute was made on the order and, after discussing with our ******************* was never fully closed out by the complainants Financial Institution. ********************* has won that dispute- meaning that our financial merchant and the bank agreed that the evidence submitted was substantial.  

  Due to the nature of this request, we have followed up with the event organizer, The Ice House Comedy Club, regarding this refund request. This case was escalated up from our Management Team to the ****************** to find a resolution. The determination of the refund request will be up to the discretion of the event organizer; an email has been sent to them on 8/5/25. I would also recommend that the complainant follows up with them as well. Again, this is not a guaranteed refund, but we will do our best to find a resolution for this issue. 

  Thank you for your continued patience. I look forward to finding a resolution to this complaint. 

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have already been promised a refund by multiple agents on multiple occasions, given that the dispute was closed. However, I was told repeatedly that the dispute closing date was actually the opening date, thus being given a runaround and being presented with excuses rather than working together. It has now reached the point where agents from ShowClix immediately disconnect my chat sessions when they recognize my name.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ShowClix Customer Support,I purchased through your platform for ShowClix at $55 each. Despite successfully completing the transaction, I never received a confirmation email or text message, and the tickets never appeared in my account. I checked all spam and junk folders and confirmed my contact details were correct at the time of purchase.Because I never received the original tickets and had no way of retrieving them, I was forced to repurchase them at a higher price in order to attend the event. This was both frustrating and costly, and I believe it was due to a failure on your end to deliver the service I paid for.

  Business Response

  Date: 07/07/2025

  Hello ********, 
  
  Thanks for taking the time to get in touch with us. First let me apologize for your experience- I'm sorry to hear that you weren't able to get the tickets you attempted to purchase. 
  
  Our records currently indicate no purchases have been successfully completed within our system under the information provided. I do not see a successful transaction for the Purple ***** ******* as you mentioned from your previous correspondence with us. There are no paid orders for that event in your ticketing profile. When an order is processed successfully, you should see our confirmation screen as the very last screen. This proves to the customer that their order was processed successfully.
  
  Would you happen to see the charge as Pending? If so, then this is likely due to a declined attempt or error with entering credit card information and should have fallen off within a few business days- we do not hold any authorizations from the end of our merchant account. Generally, when a transaction is not successful, it's due to an address verification decline- meaning the address did not align with the address on file with your financial institution.

  Again, I apologize for any inconvenience this may have caused you! 

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to ride a charter bus at the end of the Bay to Breakers race in ************* on 5/18/2025. After the race was over, I saw the charter buses go by empty. I spent $45 on these tickets. I contacted ShowClix and they said it was not their fault.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is 3F81YHG190213484. I opted to pay for my order with the payment plan. The original debit card I used when I made the order was lost and I got a new debit card that I want to use to continue making payments on the payment plan. I got an email on Monday 5/19 at 9:02PM PST saying that my payment could not be processed and to select a new payment method by clicking on a link to enter in the new payment method. I clicked the link and entered in my new debit card information. After entering in my new debit card information, I got an error message that said coupon usage limit reached. I didnt understand what that meant so I re-entered the new debit card information and got the same error message. I re-entered the new debit card information a third time and got the same message again. I re-entered the new debit card information a fourth time and this time I got an error message saying that there were not enough funds on my card. I went to my online banking and saw that I had three separate pending charges of $558.31 each that were charged to my checking account and a total of $1674.93 was withdrawn from my checking account. I called my bank immediately to notify them about the multiple charges and a claim was submitted for the two additional $558.31 charges that I did not intend to pay.The next day on Tuesday 5/20 at 10:06AM PST, I received an order confirmation email from Burning Man. I went to check my online banking and saw that a fourth pending payment of $558.31 was charged to my checking account, now making a total of $2233.24 was charged to my checking account. I called my bank to notify them of the third multiple charge and another claim was submitted for the third additional $558.31 charge.I want to make the $558.31 payment that Im due for this month for my order on the payment plan, but I need those three additional $558.31 payments totaling $1674.93 that I did not intend to pay refunded back to my checking account immediately.

  Business Response

  Date: 06/10/2025

  Hello ******, 
  
  First, I'd like to apologize for your experience. Due to a technical error, there was an issue processing your payments. Because no payment went through initially, that resulted in a hold from your bank. Any time a purchase attempt is made, oftentimes, banks (or financial intuitions) will automatically hold the funds- even if a payment was not successfully captured. If a payment is not successful, any pending charges should be reversed within 5-7 business day. It could be sooner depending on the bank you work with. After checking your payment plan, I do show that you have made two successful payments. The multiple charges on your statement were pending and should have since been reversed. The last installment will process mid-June; the problem has been since identified, so the payment should process as previously intended. 
  
  The Event Organizer, Burning Man, sent out communication about this error on 5/22/25 detailing the error and outlined the next steps. If your payment have not reversed, please reach out to ********************************* for further support- we can have our finance department look into our payment processor and ensure that you are taken care of. 
  
  Again, I sincerely apologize for this. I really hope that you are able to enjoy the event! 

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2025 I purchased tickets to the RiseNewYork for Easter Day. I purchased 3 tickets totaling ****** which was children prices under 12 yrs of age. When I realized it, I contact customer service by email and I instructed to repurchase the tickets correctly and within 7 days I would be refunded. It's now May 13 2025... I did reach out to customer service of ********************** by email about the refund and they responded by apologizing about the delay and was working on it. That was May 2, 2025 and yet to receive any response. I did send paperwork receipts of the double purchases as well as emails telling that I had to repurchase to receive the refund..

  Business Response

  Date: 06/04/2025

  Hello! 
  
  Thank you for your patience while we look into this complaint. We were able to locate both orders. Upon further research, it looks like both orders have been scanned in. Due to this, we needed to follow up with the Client (RiseNY) for additional support. As the ticketing software, we have limitations on refunds and have to adhere to Client policies. Because the tickets were both scanned in on-site, we had to get the approval of the Client to refund. If this order was not scanned in, we have to ability to process a refund normally.
  
  With the approval of the client, we are able to process that refund as previously stated. These funds were refunded on 6/4/25 and should be reflected in the customer's account within 5-7 business days. 
  
  I appreciate the patience. Please let us know if you have any additional questions or concerns. 
  
  Thank you- 

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  In regards to the both tickets being scanned, not true!!! The adult amount for 58. 00 dollars each was scanned, not the children purchase, there 2 different amounts and follow the instructions of re-purchasing the right tickets, so to write that both tickets were scanned highly impossible!!
  

   

  Regards,
  
  **** *******

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two event tickets through Showclix over 22 days from the event. The event in question was the renaissance fair. Due to the time, distance and whatever else goes on in one's life - I purchased the additional cancellation insurance. As the date approached closer the weather forecast was not looking good, fog rain thundershowers. We decided not to attend, knowing I would loss the additional insurance money I did not mind, I went on to the website and was able to request a refund. The next thing I received is an email saying they do not give refunds due to poor weather. Showclix is a service, I did not have to purchase my ticket through their website to attached, I could've purchased the day OF the event at the location. Using Showcix was a choice, I used their serve for a convenance, I did not have to purchase through them, I paid the additional cancelation insurance, as a convenance, for protection, again mentioning it was a choice and not necessary to attend the event. In one email that had the audacity to ask me for proof of bad weather! Now, if I did not use Showclix, woke up that morning to hear of the 7 car pile up on the freeway due to the fog to attend an outdoor event on the rain and wind.... do you think I would've gone? ****. Using Showcilx was a convenance and not a necessity. Purchasing the addition cancellation insurance was also a convenance and not a necessity. I have requested a refund only to be told to submit proof of bad weather. Showclix should not be in business. Everyone in this world is just trying to rip everyone else off. ****************

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/6/25 I bought tickets for the Portland ******************* I accidentally bought a ticket for my 4 yr old - its not super intuitive how to get a free ticket. I requested a refund for the extra ticket and was refused by the customer service so I need a refund for the ticket. This is BAD policy and it should be more intuitive as to how to get a ticket for children under the age of 4 yr.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for November 3rd 2024 to the Friends Experience ***. On November 2nd due to a family emergency I follow the link on my confirmation email to change date/time of ticket which it says you can do. I also sent an email to the Friends Experience trying all avenues. The Friends Experience said they could help me with date and time change, then proceeded to say I had been refunded and would need to repurchase. I was never credited and show clix is saying it will not issue a refund. So for 4 people to walk through a ************** I paid over 500 because I was lied to about a refund. Attached you will see the email communication.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on Friday 10/4/2024 I went on the website to purchase tickets for an event here in ******* on 10/19/2024 - Hershey Adventure, I filled out everything including the extra refund protection in case one of the grandchildren got sick in which case we would have to cancel, while I was asking my daughter if that date was ok to take her and my 4 grandchildren I accidently hit purchase, she informed me that the date did not work for her, I tried to go back to cancel and the site would not let me so I contacted customer support and explained that it was a mistake and I could not use them I need to change them for another date and just use 3 instead of 6 since my other 3 grandchildren will be moved away by then, I was just informed that they will not refund the tickets even though I contacted them immediately and I had bought the additional insurance. I have been charged $266 for tickets that will never be used

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a weekend kids pass for LA Comic Con from ShowClix via their early bird Pricing when this first become available. At the time, there were no other kids or teen tickets available aside from the kids weekend ********** I found there are teen passes for kids over 12 years old, which is what I needed instead so I reached out to both Comic Con and Show Clix for an exchange.Comic Con redirected me to ShowClix **************** who dvise that they cannot do swaps and instructed me purchase a teen pass and then provide them with the confirmation numbers for both and they will issue me a refund for the kids pass.I did exactly as instructed and when I provided them the confirmation numbers for both the teen and kids pass, they are telling me that all sales are final and they need approval in order to issue me the refund for the kids pass.I have been reaching out daily to Showclix with no response from them so I would like assistance from your organization to step in and help me get my refund.Thanks.