Business ProfileforMercedes Benz of West Chester

We bought our car from this dealer on 02/10/2022 and at the time we bought a ****** protection plan for $2394.00. Protection plan has 60 days cancellation policy as long as it was used. After talking to our insurance, we have decided this is being an overhead and wanted to cancel the policy. When we tried to reach the finance department at this dealer, we have been given run around treatment and after involving Benz (Parent company customer support) the finance person called us and agreed to send the cancellation, on Apr 15th. Then we tried to contact them multiple times and did not get any response on the status of the cancellation. Finally when I called ****** directly to learn that the cancellation had been submitted and will settle in May as we missed the April cutoff timeline. In May we tried to contact the dealer's finance department and didn't get any response so called ****** again and got the confirmation that Cancellation has been applied and dealer has been informed, we should be expecting a check from the dealer. Till this day we have not received the check yet and we have contacted the sales person to help us get the information on this details as we are not being get hold of the finance person. Not only that they are not treating their customers well ( all the nice treatments were stopped after the sale went through, except the Sales person responds to us with some updates) and we need the refund of the full amount ($2394.00, as we cancelled within 60 days and ****** team confirmed) for the policy cancellation.