Complaints

This profile includes complaints for Lasko Products Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lasko Products Incorporated

  820 Lincoln Ave West Chester, PA 19380-4469

• 

  Guardian Technologies, LLC

  26251 Bluestone Blvd Ste 7 Euclid, OH 44132

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/5/2025 I contact Lasko **************** in regards to my ********************** fan ****** I have had for a year and now is loud. **************** was willing to send a new one to me, but they wanted me to cut the cord to the fan that has the issue. I would be without a fan I live in ************* and my bedroom which the fan is used in has no air conditioner. As I told customer service I refuse to do this right now as I would be without a fan and would not be able to to sleep because I would be way to hot in bed. They didn't seem to care of my needs as a customer. I was hoping we could come to some sort of compromise, but that was not happening So Lasko wants people to be without a fan until the new unit is shipped out again I live in a hot humid climate that is unacceptable to me as a customer. I would like to discuss this further with someone from Lasko.

  Business Response

  Date: 06/12/2025

  Lasko appreciates this feedback because we take pride in our excellent customer service. This consumer contacted ********************** regarding a fan that was not operating properly. **************** confirmed that the fan was not operating properly and asked the consumer to confirm that the fan that is not working properly is no longer being used by cutting the cord and sending a picture of the cut cord. Once received we would send out a replacement. The consumer refused to comply with this request. Lasko cares about the safety of their customers and strongly advised this consumer to stop using this fan. We will expedite a replacement fan as soon as we receive a picture of the cut cord.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Lasko customer service on March 31, 2025 with an issue about my fan that I havent even owned a year and a half not working. I was told by customer service that there was a known manufacturing defect with this fan and that I could get a replacement (keep mind-I did tell them that I purchased this fan in August 2023 right off the bat) They asked for the receipt which I do not have and asked for all of the model and serial numbers which I gave them then they told me they couldnt cover it because it was outside of warranty . Im sorry, but you just told me theres a KNOWN manufacturing defect with that fan and youre not going to do anything about it.? And why didnt you tell me it was outside of the warranty when I told you in the beginning that I purchased it in August 2023? I will add screenshots of the chat showing where the person just keeps apologizing for saying that, but wont replace it. They never denied that there wasnt a manufacturing defect. I am six months outside of my warranty. But the fact that they said that there is a known manufacturing defect is why Im upset. To me manufacturing defect means they know that this product is defective, but they dont care.

  Business Response

  Date: 04/07/2025

  Lasko appreciates this feedback because we take pride in our excellent customer service. We do show a recent record of this consumer contacting us, and we were able to resolve this issue. If a consumer has questions or concerns about our family of products,our consumer services center would be happy to discuss them. The center is available at ************** from 8AM to 5PM ET weekdays, and via email and live chat 8AM 9PM ET weekdays.

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fan wouldn't turn on and it was more than 90 days since I purchased it so ******* wouldnt take it back. I called Lasko and they had to troubleshoot but it didn't work. I tried the remote and it worked with the remote only and Lasko said it was faulty and they wanted to replace it so they made me cut the cord and take a picture and send it. Now they are saying they cannot mail to a post office box and that is the only way I receive mail from **** Unless it is *** Fed Ex or DHL and now they won't replace

  Business Response

  Date: 02/19/2025

  Lasko appreciates this feedback because we take pride in our excellent customer service. This consumer contacted ********************** Customer Service and they resolved the matter.

  Customer Answer

  Date: 02/20/2025

  I finally received a replacement yesterday so I would like to close complaint.

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Lasko regarding our Fan years ago while under two year warranty. At that the pivot mechanism was malfunctioning and the team responded in a rude and unprofessional manner. I finally gave up and now the part designed to hold the blade in place just fell off. I called their team to explain how dangerous this issue is and the representative ***** just dismissed me and I suggested escalating my call and she stated their process is 24 hour callback. I then received a call from **** who left me a voicemail but when I called back I was told it would take an additional 24 hours for another callback. I have a manufactured defect fan. It's disappointing to believe that this company believes a consumer is looking for a free product? Disappointing to say the least

  Business Response

  Date: 02/14/2025

  Lasko appreciates this feedback because we take pride in our excellent customer service. This consumer contacted *********************** **************** and was denied a replacement because the product is 10-years old from manufacture,and there is no receipt. The customer can purchase the blade online, but we cannot issue a replacement as the product is well outside of the manufactures warranty, which is 1-year. If a consumer has questions or concerns about our family of products, our consumer services center would be happy to discuss them. The center is available at ************** from 8AM to 5PM ET weekdays,and via email and live chat 8AM 9PM ET weekdays.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Lasko ceramic tower heater on January 17, 2025 from Best Buy and have called Lasko customer service three times this morning and got foreign agents who I did not understand nor were they providing the proper information. I have questions about the fan and I do not see them mentioned in the Instruction Manual that came with the fan. The model number is CT16450/CT16451.

  Business Response

  Date: 01/27/2025

  Lasko appreciates this feedback because we take pride in our excellent customer service. This consumer contacted *********************** **************** and resolved the issue for them. If a consumer has questions or concerns about our family of products, our consumer services center would be happy to discuss them. The center is available at ************** from 8AM to 5PM ET weekdays, and via email and live chat 8AM 9PM ET weekdays.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I contacted Lasko online customer service for my heater. My heater is under warranty and Lasko is not trying to help me troubleshoot these issues just avoid having to stand behind their products. I provided my receipt. I provided everything required to file a claim with my warranty. I only use the heater once a year. It should still be working properly. I purchased it in October 2023. Stand behind your product.

  Business Response

  Date: 01/27/2025

  Lasko appreciates this feedback because we take pride in our excellent customer service. This consumer contacted *********************** **************** and they processed a replacement for them. If a consumer has questions or concerns about our family of products, our consumer services center would be happy to discuss them. The center is available at ************** from 8AM to 5PM ET weekdays, and via email and live chat 8AM 9PM ET weekdays.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute is with Lasko (Heater fans) business. They have failed to make good with replacing my faulty unit that I purchased initially with ******* online. The product came damaged, and I reached out to Lasko instead. Please see the attachments to read the email thread. Requesting Lasko to contact me by phone and also give me a full refund (credit to my CC) if they cannot fulfill their obligation to replace the faulty unit which has not been delivered as promised. Lasko agreed to replace the unit with the condition that I cut the cord and provide proofs (pics) which was sent to Lasko by email. Lasko stated that the unit should arrive by year end of 2024. That did not happen. Lasko sent an email for me to expect delivery by ***** on Jan 6, 2025 and that did not happen. Today is Jan 7, 2025. Also, one key factor is that the ***** tracking # that Lasko provided me is not found (does not exist) in ***** tracking # lookup search. I am beyond livid at this point hence my outreach to BBB to mediate. Any assistance is appreciated. I want Lasko to deliver my Lasko Heater (which is an upgrade according to the picture shown - digital unit) or give me a full refund since I cannot return the faulty unit back to ******* since the cord has been cut.Sincerely,***** ****** ***************** **************

  Business Response

  Date: 01/16/2025

  Lasko appreciates this feedback because we take pride in our excellent customer service. We do show a recent record of this consumer contacting us, and this issue has been resolved. If a consumer has questions or concerns about our family of products, our consumer services center would be happy to discuss them. The center is available at ************** from 8AM to 5PM ET weekdays, and via email and live chat 8AM 9PM ET weekdays.

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Lasko's assigned
  Sr. ************************* (******) has gone above and beyond to assist me and addressed my inquiries of concern attentively and responsibly.
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased a heater for us view receipt and model and it seemed to have a defective fuction with the temp settings being in very inaccurate and it caused alot of blisters throughout the inner crotch area and will still have some marks from that. ****** was sent the photos and if you request and see them you will know how upsetting that was and we were going to make a big deal and use the court system against them but we're not like that so we waited. We purchased your tall fans and other products and we liked them and know sometimes any product can have an isolated item not working like it should so instead of being mean about it were going ask your company to send us another one as we feel amazon sometimes says their products from you are new but they are not and just resold as new. As this product did not come with your outside companies outer product package like the other previous products we purchased. Also if there is a better ugraded product than this one that can actually warm the entire room rather than just one spot like this one please tell us why and what makes it so and if we have to pay the difference we will consider it but our current request is just for the same product but new one rather than a resold item being sold as new like the one we purchases from them Thank you View order details Order date Jan 9, 2024 Order #***-4609437-5276216 Order total $0.00 (1 item)Shipment details Shipped Jan 11, 2024 Lasko Oscillating Ceramic Tower Space Heater for Home with Adjustable$49.99 Qty: 1 Sold By: ********** Services, Inciew order details Order date Jan 9, 2024 Order #***-4609437-5276216 Order total $0.00 (1 item)Shipment details Shipped Jan 11, 2024 Lasko Oscillating Ceramic Tower Space Heater for Home with Adjustable$49.99 Qty: 1 Sold By: **********************************

  Business Response

  Date: 12/11/2024

  Lasko appreciates this consumer feedback because safety is our top priority. Prior to receiving this report from the BBB, Lasko had not been in contact with this consumer. We have since contacted this consumer and arranged for them to return the unit to us so our Corporate Product Safety Manager can complete a full inspection of the unit and determine the root cause of the alleged incident. The consumer informed us that they disposed of the unit. We then informed them that without the ability to inspect the unit, we are unable to provide a replacement. If a consumer has questions or concerns about our Lasko family of products, our consumer services center would be happy to discuss them. The center is available at ************** from 8AM to 5PM ET weekdays, and via email and live chat 8AM 9PM ET weekdays.
  

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Lasko FH620 tower heater fan from ***** on December 23, 2022. The heater has a 3 year warranty. I've primarily used the fan portion on the unit. I've recently started using the heater portion and have used it less than 5 times, and have noticed the unit melting. I sent a warranty claim to Lasko along with the proof of purchase and multiple photos showing the damage. After answering multiple questions from them, they denied my claim. According to them, this does not qualify as a manufacturer's defect. They said this type of damage could only be caused by obstruction of the grills or not cleaning the unit. These questions were asked during my previous response to them, and I told them there was no obstruction of air flow and that I cleaned the unit. I paid $116.58 for this unit and they care more about money than their consumer's safety by knowingly selling units that pose a fire risk.

  Customer Answer

  Date: 12/12/2024

  Lasko has contacted me again and agreed to send a replacement.

  Business Response

  Date: 12/19/2024

  Lasko appreciates this feedback because we take pride in our excellent customer service. This consumer contacted ********************** regarding a unit that was not operating properly.Customer Service provided a replacement. This matter has been resolved.

  Customer Answer

  Date: 12/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Lasko fan from my local ******* in July of this year. We'd just moved from ****** and needed a fan. Within a month both supports had snapped. Within two months the fan started clicking on medium and high speeds. I contacted support who instructed me to dismantle the fan completely, which took an hour. I put it back together, took pictures of the supports, THEN they told me I needed a receipt. I didn't keep a receipt from a store purchase two months prior. I told them that and I was instructed to contact *******. It's a $23 fan. I don't care about the $$, but on principal, I deserve a replacement. Making someone write back and forth several times and asking them to dismantle their fan before demanding a receipt is not funny.

  Business Response

  Date: 10/21/2024

  Lasko appreciates this consumer feedback because safety and customer satisfaction are top priorities. Prior to receiving this report from the BBB, Lasko was already working with this consumer towards resolution. After the consumer responds, we are hoping to have a resolution that will satisfy the consumer. If a consumer has questions or concerns about our Lasko family of products, our consumer services center would be happy to discuss them. The center is available at ************** from 8AM to 5PM ET weekdays, and via email and live chat 8AM 9PM ET weekdays.

  Customer Answer

  Date: 10/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********** ********