Complaints

This profile includes complaints for Green Lawn Fertilizing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Lawn Fertilizing

  1004 Saunders Ln West Chester, PA 19380-4218

  
• 

  Green Lawn Fertilizing

  6363 Winside Dr Bethlehem, PA 18017

  
• 

  Green Lawn Fertilizing

  1370 Reading Rd Bowmansville, PA 17507

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have got service from green lawn to get our lawn treated front and back. We seen no changes to the yard. This year we canceled service. They showed up anyway and after he finished moving the dog toys I noticed he was in the yard and told him I wasnt getting service so he could leave and I will call the company to cancel again. After trying to convince me to get service i confirmed that I was not getting service. He then left and I called the company and they said no problem that they will cancel the charges since we didnt receive a treatment to the yard. Now two months later I received a bill for $54. I called the company and they said that the representative ***** put a note that he did the service so they are charging me. I dont owe them $54 because I received no treatment to the yard and never gave anyone permission to enter my yard.

  Business Response

  Date: 07/01/2024

  Sorry for my late reply. We will be writing off the entire balance owed for this customer.

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023, when I agreed to a lawn treatment program, the terms of the agreement were for Green Lawn to service my yard with 8 yard restoration applications. The sales representative with whom I spoke, *** (last name and title not offered), informed me that an additional fall aeration & seeding application is optional and Green Lawn would first ask me if I wanted the additional service in advance. Instead, on 8/25/23, a Green Lawn tech performed the service, unannounced without my approval, and my credit card on file was charged $556.50. I was never contacted by anyone from Green Lawn asking if I wished to receive the additional service. I called Green Lawn and asked to speak to the mysterious, ***, or any manager who could investigate the unsolicited service, and each time the phone representative insisted on handling the case. Additionally, my request for a manager to call me, to discuss my concern, was never respected.Therefore, my only recourse in response to the breach of contract was to dispute the Citi ********* charge and close out the card on file with Green Lawn to avoid any additional fraudulent charges. I have included a photo copy of the first application invoice balance dated March 9, 2023. As you can see, the invoice reflects the originally agreed upon eight applications, with a prepay discount of ten percent per application. The total payment due was $610.56, this amount has been fully paid and it is the amount that *** quoted me in our initial phone call. This agreed upon ***** is also confirmed by the notes that I wrote during our conversation.Although the technicians who performed the yard treatments were very polite and professional, my experience with the Green Lawn phone representatives and especially management, or lack thereof, was very frustrating. I have received an excessive number of phone calls, left on voicemail, from Green Lawn but never given a professional name, title, or direct number to call. The poor communication and lack of accountability only complicated my attempts at resolution, however, it was the fraudulently unauthorized use of my credit card that forced me to take action. Subsequently, following an investigation by *********, the disputed **** charge was denied payment to Green Lawn.I have been writing numerous emails to Green Lawn with no resolution offered in response. Instead, the fraudulent charges went to American Collection Recovery. I have also written back to the collection agency that I am disputing the charges, but continue to be harassed and now with added interest charges.

  Business Response

  Date: 06/05/2024

  We have written off the entire balance owed and asked collection agency to cease collection efforts.

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Green Lawn Fertilizing to treat my lawn during the summer of 2023 and paid for all services incurred in 2023 that totaled over $650. The services provided did not come close to meeting expectations as my lawn looked worse than when they started. I told the technician that serviced my lawn in October 2023 that I will not be renewing my contract and was told he will notify the office. Apparently he did not notify his office as they came back to my yard in April (6 months later) and applied another application. I NEVER authorize this and was told they have no record of my termination of the contract. I am now in Collections for a $95 charge I should not be responsible to pay. Their *************************** stated I have to pay this. Please help. This is wrong.

  Business Response

  Date: 05/23/2024

  I believe this may have been handled already by our retention specialist, ***. I see that he wrote off the entire balance owed as of 5/8. The account has been canceled as of 3/22.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Green ************ last year and was not pleased with their service. I contracted with another fertilizing company this year. Green Lawn came and did a service I did not request. I called the office and was told it would be cancelled. Today I received an email saying I owe $50+ for that service. I did not request it; was told it would be cancelled; and I will not pay it.

  Business Response

  Date: 05/07/2024

  Our **************** Manager, ***, spoke with the customer today. Their account has been cancelled and we are writing off the entire balance.

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have informed Green Lawn Fertilizing multiple times about discontinuing their service. Initially, I communicated this verbally at the conclusion of our first agreement. Subsequently, upon finding lawn signs placed in my yard, I contacted their office to reiterate that I no longer require their services. Additionally, I have reiterated my decision through text messages. There is no current agreement in place, as I have not renewed my service with Green Lawn Fertilizing, nor do they have any card information on file. My initial service agreement was conducted over the phone, with my permission to charge my card for the agreed-upon services; no further or continued services were agreed upon.

  Customer Answer

  Date: 05/06/2024

  Thank you for your assistance. Today, Green Lawn Fertilizing contacted me and assured me they would remove the balance and cease further contact. Their representative, *******, explained that the company automatically bills clients for the agreed contractual treatments in the following season. I informed ******* that I had contacted the company several times, and it felt like they were trying to force the services on me. She apologized and acknowledged that the account might not have been properly noted.

  Business Response

  Date: 05/07/2024

  We have written off the entire balance. Our customer service manager spoke with the customer and they said they were good with this resolution. 

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their service in 2023. Signed up for eight treatments. Was unsatisfied and I cancelled the last teo treatments. So they took it upon themselves and did a treatment in March 2024 without my consent or knowledge..Now they have been harassing me emails snd calls gor payment of $60 for the treatment that I never asked for. Can you h*** resolve this. I dont want to pay for something that I didnt ask for.They are threatening to teport this as inpaid even though I never wanted it.

  Business Response

  Date: 05/07/2024

  We have written off the entire balance owed. Our **************** Manager, ***, called and left a message to let them know and see if there was anything else we could do.

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I agreed for GLF to provide lawn treatment for the summer. I also asked to schedule an aeration of the lawn in the fall. In the fall of 2023, I called and cancelled the aeration and at the same time cancelled the service for 2024. Each time a treatment was rendered, they would leave a flag in the yard and a notice of what the treatment was for. In March 2024, they billed me $46.00 for the 1st treatment of 2024. I called them explaining that I cancelled this in fall of 2023 and did not authorize this treatment for 2024. The woman I spoke with said they would take care of it. Afterwards, I started receiving phone calls saying my bill was past due. After they called me several times and me explaining the situation over again and again, I asked to speak to a manager. I was told by the representative that she would take care of the invoice and confirmed the service was cancelled. They called again a few days later, saying I was past due. I asked to speak to a manager but that never occurred. I told them to stop harassing me with phone calls and emails, but that continues. The last email I receive was today saying they are turning this over to a collection agency. I told them straight up that I refuse to pay for something that I didn't approve....and I have no evidence they were here (no lawn flag nor any notice of the 'first treatment'. I want them to cancel the invoice and stop harassing me. I tried to work this out with them but like I said, they would not let me speak to someone higher up with more authority.I have excellent credit and never am I late to pay my bill....but in this case, I didn't authorize this. I do not want my credit tarnished due to their mistake of not cancelling my service .... they stated that they have no record of me calling, but they do see that I called to cancel the aeration.I would appreciate any help you can provide. The amount in question is $46.00

  Business Response

  Date: 05/06/2024

  We have written off the entire balance owed. Nothing will be submitted to credit agencies which would impact credit report.

  Customer Answer

  Date: 05/20/2024

  I just received your email regarding closure of this case.

  I did receive a phone call from BBB stating they would cancel this charge, however the next week I received another bill.  I never received anything in writing from Green Lawn Fertilizing so I am not 100% convinced that they actually did write off this erroneous charge since they keep sending me invoices.

  I am not sure why you closed this case before hearing from me.  You can now close it if you feel it is warranted.

  I would like so see confirmation from them as to their action.

  Thanks.

  RL

   

  Business Response

  Date: 05/20/2024

  I can confirm that the entire balance was written off as of 5/7 and the balance on the account is $0. My guess is that the invoice was mailed prior to the balance write off.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past we would receive email communication approx. 3 days prior to service in the event the *** did not work and/or cancel the service. This did not happen for the 08/07/23 ***. The individual showed up unannounced & left a VM AFTER the service was completed. I did not receive this VM until a couple days later. In the past after service, an invoice & a summary of service that was completed was left at our front door. This did not occur either. When reaching out to the company to address these issues they advised since we did not cancel, we are responsible for the payment of service. I explained, we have always paid in full and advance the upcoming year when we did renew service and did not this year and if we would have received an email advising of this "service" I would of at that time canceled said service. After further discussion, an employee stated via email, that the company would write off half of the amount due. I have been waiting for an amended invoice since 09/2023 - rather now receiving Dedt collection notices instead. In Dec *************************************** which I sent them what I am sending BBB advising was promised a 50% write off. I just rcvd my 2nd notice with no price adjustment. I have attached the entire email chain between myself and the employee. At this point, due to the aggravation and time spent, I request my balance be reduced to zero.

  Business Response

  Date: 05/24/2024

  The entire balance has been written off and we notified the collection agency to cease collection efforts.

  Customer Answer

  Date: 05/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our property in ********** in January, moved to ******** Jan 2024 and they came out and serviced the lawn in March. Normally we would get a call prior to the green lawn coming out in the spring. We did not get a price notice nor contract us for this 2024 year. They are threatening to take us to a collection agency for $140. They have been and are calling us several times now. They continue to send us emails and are disregarding what we're telling them. We no longer owned the property at the time of service. We want no further contact And for them to stop Asking us for money.

  Business Response

  Date: 05/22/2024

  Not sure if this case was submitted prior or if it was just not communicated but we wrote off the entire balance owed to the customer a week ago on 5/15. They will not receive any further communication from us.

  Customer Answer

  Date: 05/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their services for weed control on my lawn last spring/summer. I prepaid for the services but had issues that were never addressed or followed up on. I told them to discontinue my service and that I was unhappy. No one contacted me. They showed up this spring to continue services that I did not agree to. I told the first guy who showed up not to do the treatment because I did not renew and I had issues. He did not complete the treatment but another guy showed up 2 days later and did it without my knowing or permission. Now they are trying to charge me for the treatment and the calls and harassment for payment will not stop. I have asked for a supervisor to call me back 2x and nothing. This is frustrating and borderline harassment and it needs to stop.

  Business Response

  Date: 05/03/2024

  I believe this was resolved last week. The customer's account was cancelled and the entire balance was written off. Please let me know if anything further is required.