Air Conditioning Contractors
Christian Heating, Cooling, Plumbing, & Electrical LLCReviews
This profile includes reviews for Christian Heating, Cooling, Plumbing, & Electrical LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 3 Customer Reviews
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Review fromTedjN
Date: 01/27/2024
4 starsMoreVent/Gold star installed a new Heat Pump 15 Dec 2023. Installation done very professionally. Within days issues occurred. Every time they responded in a timely manner. Both schedulers and tech eager to resolve issues. With both sides frustrated Manger Mike B. and tech John solved the issues (BTU conversion from gas to electric). To my understanding govt standards applied to heat pumps totally unrealistic. Even the themostat was set to unrealistic govt standards. Customer comfort is paramount. Problem resolved!
Ted N.
Wilmington De.
Christian Heating, Cooling, Plumbing, & Electrical LLC
Date: 07/31/2024
Mt. ********, Thank you for your wonderful comments. We stand behind every service and installation we provide to our homeowners. Every once in a while, things don't go as planned. But we believe in standing behind our work and will do whatever it takes to ensure that our customers are happy with our response.Review fromChristian W
Date: 12/21/2022
1 starAfter $20,000 of charges and a HVAC system that is zero percent better than what I had before I started dealing with MoreVent, I finally had enough of them ripping me off and will no longer do business with this shady company.
I contacted MoreVent to assist with an HVAC issue on our house we just purchased. MoreVent had good reviews, so I gave them a try. Our house has issues with several bedrooms and a living room that are not heated or cooled properly and we wanted to rectify this situation. Chris from MoreVent came to our house, conducted a survey and concluded our return line ducts were inadequate and they should be resized. Also required was a new evap coil since the original was not installed properly. MoreVent did the work at a cost of $12,000. The work they did had zero effect on controlling the temperatures in the problem rooms. Zero! In addition to not fixing the issue, the newly installed equipment was defective causing more service calls and additional time without a functioning HVAC unit. During this period they charged me another $1500 for malfunctions they caused.
Next, they tell me the ongoing problems are occurring because the parts they installed were not properly compatible with the existing system and the only way to move forward is to install a new heat pump system. Now they want another $7000. Ridiculous to have to pay for all this new work when the prior work they did made things worse, not better. After many phone calls with customer service. sales, and text exchanges with the company owner Marco Giancroce we worked out a deal to install the new heat pump at a discount.
Most recently a sensor failed requiring replacement. The new part was covered under warranty, but the labor was not. The install of the sensor took the tech 10 minutes to install. For this 10 minutes of labor, they charged me $183. This works out to $1098 per hour for labor costs. Regardless of this outrageous cost, the company would not budge on the charge.Christian Heating, Cooling, Plumbing, & Electrical LLC
Date: 01/10/2023
Christian,
Thank you for sharing your concerns and most importantly giving Brian, our Service Manager the opportunity to speak with you on the phone to resolve these issues. After speaking with you, we have refunded the erroneous charge to your original payment method. We await your call to schedule a follow up service call to address the comfort level of your HVAC system. We appreciate when our clients let us know if things didn’t go as expected as this gives us the opportunity to improve. As Brian
Thank you for your continued support in our company.
Marco GiancroceReview fromDavid L
Date: 08/09/2022
1 starFor over 10 years I had Christian Heating and Air service my HVAC. I no longer trust this company because when my AC system recently died, they OVERCHARGED to replace the capacitor on the condenser. The technician told me the cost for the capacitor is $501. I reacted saying, “Wow, that’s a lot!” .. then he explained how “prices have gone up”. Because it was a hot day and the technician was standing there ready to work, I agreed to have the work done. A couple days later, I saw online that the capacitor (same exact universal capacitor) is sold at SupplyHouse.com for $93 and Home Depot for $119. Whoa!
Imagine that… 10 minutes of diagnosis work and 30 minutes labor to replace a part, and then charging a customer $610 --- $109 + $501. If you consider labor at $150/hour and if the company can get the part for $60, it means I paid a 610 % markup cost for that part. On top of this, they got me thinking of a new system and the salesperson came out the next day giving me an estimate … and if I decide RIGHT NOW/TODAY, they will reduce it by $1,100. What a joke! If it's true that the company has new management, we have to ask .... is the new owner a “Christian” ??
David (Doylestown, PA)
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