Complaints

This profile includes complaints for Christian Heating, Cooling, Plumbing, & Electrical LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christian Heating, Cooling, Plumbing, & Electrical LLC

  1041 Andrew Dr West Chester, PA 19380-4293

  
• 

  Christian Heating, Cooling, Plumbing, & Electrical LLC

  54 E Oakland Ave Ste 1A Doylestown, PA 18901-4651

  
• 

  Christian Heating, Cooling, Plumbing, & Electrical LLC

  1320 Industrial Blvd Southampton, PA 18966-4060

  
• 

  Christian Heating, Cooling, Plumbing, & Electrical LLC

  252 N. Radnor-Chester Road Suite 2F Villanova, PA 19085

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a contract with Christian for five years which provided two checkups per year. The last three times, the technician aggressively tried to "upsell" - stating a need for additional service at an additional cost. The last time (September 2024), I asked the technician to leave. He submitted a report stating that he had completed the system performance checkup (including inspecting and cleaning the trap and flushing the condensate drain line. I called in a different HVAC person who determined that the trap was so dirty that it could not have been cleaned in years. He had photos to prove it. He also said that the $500 job the technician recommended was not necessary at this time. I called Christian, spoke to ***** who agreed to refund half of what I paid for the contract ($156). After repeated followup reminders, I have yet to receive the refund. Several of my neighbors (55+ community) report similar issues with "upselling."

  

  Business Response

  Date: 01/02/2025

  Dear ************** ****,
  
  Following up on your latest BBB complaint, we researched the transactions and can report the following:
  
  We issued a refund check on 11/1/2024 in the amount of $126.00 (Check #*****). For unknown reasons, you didn't receive this check. We confirmed that it was not cashed.

  We issued a replacement refund check on 12/16/2024 (Check # *****). We would appreciate your confirmation that you received this check.

  We can track the check on our end to determine if it was cashed or not, but if you receive this replacement check this should bring your complaint to a satisfactory close.
  
  Thanks!
  Christian Heating, Cooling, & Plumbing

  

  Business Response

  Date: 01/02/2025

  Hello *********************************** our Accounts Payable Manager, was able to confirm that she spoke with you today (1/2/2025) and confirmed that you had received our 2nd refund check a few days before Christmas. Thank you for confirming that. And we appreciated your patience while we worked through the issue of getting the refund to you. We believe this satisfactorily resolves the commitment we made for the refund. We are disappointed that we didn't meet your standards during our last service visit. Our goal is always to leave our homeowners in a better place than when we first arrived for our visit. We would welcome the opportunity to try to earn your business again. Happy New Year to you and your family!

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Check dated December was received. 
  
  Regards,
  
  **** ****
  
  

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 2023 Installed new HAVC. Several major issues from Day 1. Over next several months issues addressed and corrected. Starting in early Sept 2024 Humidity levels in the home spike to very uncomfortable-levels, as high as 70+ especially when heat came on. With the air on very low settings (cool) would bring down to 60 humidity. (***** very cold for my wife and I a retired disabled Military. Then as soon as system stops humidify would begin to rise. Several service calls later no solution found, Unability to use heat at night do too humidity spikes to 70%+. Having high humidity is a health hazard (mold) etc, All we request is to correct problems. Being told by morevent that this is normal due to the weather is not a true statement.

  

  Business Response

  Date: 10/08/2024

  Hello,

  Since December 2023, we've responded to three separate complaints that Mr. Nutaitis' has filed with the BBB. 
  
  Each time we have reviewed his complaints and had our technicians and service managers address his issues. We are confused by this latest issue as we have tested his system multiple times and all measurements are in-range for a new system. We did not find humidity issues during our prior inspection which would support his claim. The system is operating in peak condition and within all tolerances and requirements.
  
  We reviewed Mr. Nutaitis' three image files that he supplied, and while specifications like BTUs, tonnage, and other fitment elements are critical to a properly sized HVAC system, his existing system is perfectly fitted to his home. Our Comfort Advisors & installation technician ensure that the proper measurements are taken into account when fitting a new system for a homeowner. We weren't quite sure what the image files were meant to explain.
  
  Finally, he references a HIPAA form. We are confused by this as a HIPAA form is used for healthcare privacy laws, and unrelated to any HVAC or Plumbing installation, repairs, or communications between our company and Mr. Nutaitis.
  
  We believe we have corrected all issues, ensured that Mr. Nutaitis' system is in perfect working order and fitted for the size and configuration of his home.
  
  Finally, Mr. Nutaitis provided us with a 4-star review several days ago. This seems to be incongruent with the complaint.
  

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hot water heater stopped working. Christians bought out company, ********************* that installed it 4 yrs ago. So I called Christians for service. ******* came out and said I needed to replace burner assembly and pilot and quoted a price of $2700! Or I needed a new one for $3400! I said no to both because both were ridiculous. He charged me $109, which I paid for diagnostics. I then called another plumber out. He told me what the real problem was, the thermopile. He charged me $70 for the part and $265 labor. I spoke to ****** @ Christian and he agreed I was misquoted and misdiagnosed. I want a full refund of $109 that I paid for a misdiagnosis. Attached are receipts for what I paid to have water heater fixed.

  

  Business Response

  Date: 04/19/2024

  Hi *****,
  I hope this message finds you well. I wanted to follow up regarding your recent concerns. We take customer feedback very seriously, and after reviewing your case, we have decided to issue a refund of $109.00 for the service fee. Your satisfaction is our priority, and we apologize for any inconvenience or dissatisfaction you may have experienced. Please expect the refund to be processed within 7 to 10 business days. If there's anything else we can do to assist you further or if you have any additional feedback, please don't hesitate to reach out. We're committed to providing the best service possible, and your input helps us improve. Thank you for bringing this matter to our attention, and we appreciate your understanding. 

  Customer Answer

  Date: 04/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21585833
  
  I am rejecting this response because:

  I Have tried repeatedly to have management call me about this incident, to date, nobody has called back. I accept the refund, however I will not close the case until it is received. 

  
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Christian/More Vent Plumbing did not honor my warranty on a water heater they sold and installed only 2 1/2 years prior. New ownership lacking ethics. Tried to sell me new unit at inflated price.Christian customer for decade plus. Annual service plan member for maintenance. Purchased an entire New Home Comfort System in May 2022. Installed by Christian/More Vent. Water Heater failed 2 1/2 years later. Tank and parts still under warranty. Confirmed by manufacturer. Called to schedule service. Phone contact said plumber/tech would have warranty info. When he arrived next day he feigned ignorance of warranty and implied that it may not be under warranty as it was "installed almost 3 years ago." He told me there was "sediment" in the bottom of my tank and that "I was showering with that." 2 other plumbers later said that there was no sediment. I also saw no sediment. In fact, Christian's own tech had performed maintenance which stated any tank sediment was cleaned 5 months prior. Said I could install a tankless water Heater. Later learned that it was not advisable as I had hard water and it may not be under warranty. Area also needed ventilation which wasn't discussed. Told me that the price of the warrantied tank would be taken off price. It was not. Asked for copy of invoice - was not provided until I called. No itemization of labor and no description of product. Overcharged by an outrageous amount after I did comparisons. Cancelled and asked for warranty repair. Asked for a manager to call. *****. None did. Until the next day when plumber, again feigning ignorance, asked if we were on for new water heater. Said no, wanted warranty repair. Asked to speak to his manager. Both just were interested in why I didn't want to make new purchase. Did not want to facilitate repair. Manager asked for my "reference number" for warranty. Again going to overcharge for warranty repair (labor) after comparisons.

  Customer Answer

  Date: 04/29/2024

  It is suspected that Christian Plumbing manager schemes with technicians who are sent out on calls to upsell and oversell and in turn kicks back portion of proceeds.

  Customer Answer

  Date: 05/29/2024

  Hi. In response to your e-mail - I have not been contacted by the business (Christian HVAC, MoreVent) at all.

  Customer Answer

  Date: 07/02/2024

  I am requesting that the non response to me and the BBB result in a negative rating for this business.  Thank You. *******************

  

  Business Response

  Date: 07/10/2024

  Hi ****, the customer has accepted our solution and we scheduled his appointment based on his availability.  We believe this should resolve his complaint in full.
  
  Thanks,
  *****

  Customer Answer

  Date: 07/10/2024

  Hi. Yes, I have been contacted by Christian HVAC and they have agreed to send a licensed master plumber to inspect my HVAC system.  My appointment is scheduled for Tuesday. I will update once the inspection is complete. 

  Customer Answer

  Date: 07/16/2024

  Christian HVAC has informed me today that a licensed master plumber will inspect my system on July 23rd.  I ask that you wait for this appointment to take place for my final response.  Thank You. 

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/22/23 -I SIGNED A FRONT OF THE LINE FAMILY CONTRACT WITH MOREVENT HEATING EMPLOYEE, ***************** MY ECOBEE THERMOSTAST DISPLAYED A MESSAGE SO I CALLED MOREVENT REGARDING MY THERMOSTAT. THE MAN FROM Goldstar More vent Heating came on a holiday July 4 at noon and the next day at 2pm to take measurements. HE RETURNED 7/5/23 @2PM. He said he would follow up in a week Tuesday, however, I never heard from him again. AFTER A WEEK OR SO I CALLED MOREVENT BACK AND SAID I NEVER HEARD FROM THEIR STAFF. I CALLED MOREVENT HEATING ABOUT MY ECOBEE THERMOSTAT AND MOREVENT HEATING SENT A TECHNICIAN OUT NAMED SHARIFF. I SHOWED SHARIFF MY ECOBEE THERMOSTAT, ******* SAID "I AM NOT FAMILAR WITH YOUR SYSTEM", THEN HE SAID " I WILL GO TO YOUR BASEMENT AND CALL HIS OFFICE I WAS TOLD I HAD A LEAK THOUGH THERE WAS NO EVIDENCE OUTSIDE ON LINES NOR INSIDE. THEN ***************************, MOREVENT HEATING, WITH MOREVENT ASKED ME TO SEND PICTURES OF MY HVAC AND I DID. HE NEVER DID MEASUREMENTS OF MY HOME AND HAD A HVAC INSTALLED WITH 2.5 TON AND THE PREVIOUS WAS A 3.5 TON HVAC. . *************************** HAD ME SIGN EVERYTHING ON LINE INCLUDING THE LOAN THROUGH SERVICE FINANCE COMPANY LENDER FOR TEN YEARS THAT DIRECTLY PAID MOREVENT HEATING $8,694.00 ***********************************************************. I HAVE TO PAY OTHERWISE; A LEAN WOULD BE PUT ON MY HOME I RECENTLY PURCHASEED. THEY NEVER INSTALLED THE NEW THERMOSTAT. A SALESMAN SAID" A LEAK COULD LEAKED OUT AND RUIN MY FAMILY ROOM DOWNSTAIRS. 07/25/2023 MOREVENT HEATING INSTALLED HVAC, $8,694.00 WAS PAID TO MOREVENT HEATING, NO THERMOSTAT. ***************************, MOREVENT HEATING, VERBALLY SAID " THE DISPLAYED MESSSAGE WILL GO AWAY ONCE NEW HVAC WAS INSTALLED"; IT DID NOT.. AFTER NEW HVAC WAS INSTALLED I CONTINUALLY TEXT *************************** THROUGH AUGUST 7 -10/2023 THE MESSAGE STILL DISPLAYED AFTER NEW HVAC WAS INSTALLED. IN SHORT, I AM PAYING FOR A UNWARRANTED/UNNEEDED PRODUCT SINCE A NEW HVAC INSTALLED ABOUT DECEMBER 2019.

  

  Business Response

  Date: 04/22/2024

  Good Morning,

  We are in the process of researching ****************** claims and the information she provided. We will provide a formal response this week but there is a significant amount of information that we need to research as the details ************** has listed in the complaint extend back into 2023.

  

  Business Response

  Date: 04/23/2024

  **************, 
  
  
  
  During one of our service visits, we observed several issues with your current air conditioning system that prompted us to recommend its replacement. We believe it is our responsibility to ensure that your environment remains comfortable, efficient, and safe. Therefore, after careful consideration and evaluation of your system's performance, we have made the recommendation to replace your air conditioner for the following reasons:
  
  
  
  Your air conditioner was found to have a refrigerant problem on July 20th, 2023. At that point in time, our company shared with you that we would not add R407C to your system as we do not stock it. 
  
  Because your system was low on refrigerant, we gave you an option to use someone else who would work on R407C or to replace the air conditioning system with us. You chose to move forward with a replacement unit with us.
  
  We understand that replacing your air conditioner is a significant investment, and we assure you that we have selected a system that aligns with your needs, preferences, and budget. Our team of experienced technicians has completed the installation with the utmost care and attention to detail to ensure optimal performance and reliability.
  
  
  
  After speaking with you on the phone, we agreed to install a replacement thermostat for you. Despite our best efforts to do so, we were unable to install the thermostat due to your refusal to allow us access. 
  
  
  
  We understand the importance of respecting your wishes and privacy, but we urge you to reconsider for the sake of optimizing your home environment. Our team remains available to assist whenever you're ready to proceed.
  
  
  
  Thank You,
  
  MoreVent Heating, Cooling, & Plumbing

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging my credit card monthly for a service contract I never agreed to. Call four times and explained. They said they would investigate but never got back to me. Apparently, they pu purchased another company called Fantes heating and plumbing. We had once used ****** but never had a service plan where they were authorized to charge us monthly. Instead, we would renew on an annual basis and pay the whole charge at renewal. During 2023, we canceled our service plan with Fantes. Somehow when this company purchased Fantes our credit card information transferred and they have been charging us monthly without authorization.

  

  Business Response

  Date: 02/29/2024

  Dear *****,
  We apologize for any inconvenience you've experienced regarding the unauthorized charges on your credit card. Your feedback is invaluable to us, and we take your concerns seriously.
  Upon reviewing your account, it appears there was an oversight during the transition process when we acquired ******* Heating and Plumbing. We deeply regret any inconvenience or frustration this may have caused you.
  We have initiated a thorough investigation into the matter to rectify the situation promptly. Rest assured, we are committed to resolving this issue and ensuring that you are refunded for the unauthorized charges. The refund can take 7 to 10 days to show up on your account. 
  Your satisfaction is our priority, and we appreciate your patience and understanding as we work to address this matter. Please expect to hear from us soon regarding the resolution of your refund.
  If you have any further questions or concerns, please do not hesitate to reach out to our customer service team at ************.
  Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 23 we contracted Christian to replace our A/C system. The installation crew broke our attic ladder stairs and referred us to a third party, ***, to fix. *** was unresponsive, never returning messages, assuring us that he would be out next week, and eventually ignoring calls altogether. We contacted our salesman ***********************, who replied “I’ll take care of it.” Another week went by with no one following up or reaching out. We then called Christian directly, two days in a row; each day we were assured a manager would be in touch. They never reached out, and what should have been a 1-2 hour repair job for an honest company stretched to 3 months. We will be having the damage fixed ourselves but will be submitting a bill to Christian.

  

  Business Response

  Date: 08/10/2023

  I apologize for the inconvenience and frustration you have experienced in relation to the repair of your attic ladder stairs following the installation of your A/C system by Christian in April '23. I understand your frustration and want to assure you that we take your feedback seriously.
  First, I would like to express my regret for the lack of responsiveness and delays you encountered with the third party. It is completely unacceptable that he failed to uphold the level of service we expect from our affiliates. Please rest assured that we are reevaluating our partnership with and addressing his unprofessional behavior.
  Moreover, I regret the additional frustration caused by the lack of follow-up from our salesman. His commitment to resolving the matter should have been reflected in prompt communication and action on his part. We will be addressing this internally to ensure that such lapses in communication do not recur.
  While I understand that you have decided to have the damage repaired independently, I would like to assure you that we take full responsibility for this situation. We are committed to addressing this matter appropriately and will reimburse you for the costs incurred during the repair.
  I will personally oversee the resolution of this matter to ensure that it is resolved promptly and to your satisfaction. Please expect a call from me 08/11/2023 to discuss the details of the reimbursement process and to offer a sincere apology for the undue stress this situation has caused.
  Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services and prevent such issues from occurring in the future. I appreciate your patience and understanding as we work to rectify this situation.

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************************
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New hvac system installed June 2023 and the ac has failed twice, leaving us with no ac in our home. We are in the 80s, 100s and thunderstorms later this week, with no air. Our son has asthma and needs ac. The company will not replace the condenser until after Friday.

  Customer Answer

  Date: 07/31/2023

  After many calls and stressing out discomfort and concern to CHRISTIAN HVAC they scheduled a time to replace the malfunctioning part. Things are working once again and we hope it continues! 

  

  Business Response

  Date: 08/04/2023

  Dear *************************,
  
  We apologize for the inconvenience and frustration you've experienced with your HVAC unit. We understand how crucial it is for your HVAC system to function flawlessly, and we are terribly sorry for the two failures you've encountered.
  Our team is committed to delivering reliable and top-notch products and services, and it deeply concerns us that your new unit has failed twice. We'd like to assure you that we take every customer's feedback seriously, and we are already investigating the root cause of these issues to prevent any further occurrences.
  To resolve this matter promptly and satisfactorily, we have taken immediate action to replace the unit that has failed twice with a brand-new unit on 07/25/2023. Our technicians have ensured the installation is performed meticulously to ensure optimal performance and efficiency.
  Once again, we are genuinely sorry for the inconvenience this has caused you. We value your business and are committed to restoring your trust in our brand. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you.
  Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.
  
  *********************************
  Christian Heating and Air Conditioning 

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Christian Heating & Air Conditioning on Monday, June 26, 2023 for service on a heating and air conditioning system they installed in November of 2018. I have a service plan with them I purchased most recently in November 2022. It affords me priority scheduling and discounts on repairs.
  
  The service technician, ***, came the next day (June 27) and determined that the Blower Motor was no longer working and needed to be replaced. According to him, this was a warranty part. I was informed later that the part should arrive Wednesday (June 28). No one came Wednesday or Thursday. So, I called the office, and they arranged to have someone, *******, come by on Friday (June 30). ******* arrived on time and completed the installation of the new Blower Motor. However, he informed me that the cost to me was $734. When I reminded him that this should be covered under the warranty, he told me that the charge was for labor. Since this obviously made no sense, I asked him to verify the information. He suggested I contact the service manager (*****) at the office. In the meantime, I paid the charge and hoped that I would get this cleared up and receive a refund.
  
  I spoke with *****, a customer service rep, on the phone and he told me that ***** was not available. Initially, he told me that the system wouldn't have an invoice in their system for a couple of days. I told him I already have the invoice their system generated and sent me via email. He then told me that ***** would return my call. By end of day, I still hadn't heard from anyone. So, I called again and was told (by ****) that ***** has left the office, but he would return my call.
  
  I spoke to *******, the system manufacturer, and confirmed that I had a warranty in force and that I should be reimbursed by Christian Heating, assuming they're in the ******* network.
  
  Now it is Monday, July 3, and still no one called me back. So, again, I called and spoke to ***** who told me ***** was unavailable.

  

  Business Response

  Date: 07/21/2023

  I understand that you have some concerns regarding the labor
  charge for the repair, please allow me to clarify the breakdown of the labor
  charge for the repair service. Our team of skilled technicians invests their
  expertise and time in carefully diagnosing the issue and implementing the
  necessary repairs to ensure your HVAC system functions optimally. The labor
  charge accounts for the professional service and attention to detail that goes
  into restoring your HVAC system to its full functionality.
  At Christian Heating and Air Conditioning, we strive to
  provide transparent pricing and exceptional service. Rest assured that the
  labor charge reflects the standard industry rates for skilled labor and the
  complexity of the repair required. We are committed to delivering top-quality
  work and ensuring your complete satisfaction.
  While I understand that the labor charge may have been
  unexpected, I want to emphasize the value of our repair services and the peace
  of mind that comes with knowing your system has been handled by experienced
  professionals. ***** had reviewed this information with you but if you have any specific questions or would like further
  clarification on the labor charge, please do not hesitate to reach out to us
  directly.
  We value your business and want to ensure your experience
  with us is positive. Your feedback is essential to us, and we will take your
  concerns into consideration as we continuously work to improve our services. Thank
  you for choosing Christian Heating and Air Conditioning.
  Best regards,
  ****** *********
  Location manager
  Christian Heating and Air
  conditioning 

  Customer Answer

  Date: 07/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: The labor charge is completely unreasonable. Whatever the cost of running the business, it does not rise to that level on a per repair basis. While every company is entitled to make a profit, the fact that the labor amoounts to more than $700/hour for a warranty covered part is outrageous! What's more, the system is less than 5 years old. You should be embarrassed that the blower failed so soon. Honestly, I don't know if the manufacture is at fault for this early failure, or the installer -- same party as the one overcharging to replace it. 
  
  
  Regards,
  
  
  
  ***** **********
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:04/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE REPEATEDLY ASKED THESE PEOPLE TO REMOVE MY NAME AND ADDRESS FROM THEIR MAILING LIST AND THEY REFUSE TO DO THIS SIMPLE BASIC TASK. THIS HAS BEEN GOING ON FOR WHAT SEEMS LIKE YEARS, A CONSTANT BARAGE OF LETTERS HOUNDING ME TO USE THEM FOR SERVICES I DO NOT WANT! I HAVE BEEN HOUNDED FOR THE LAST 3 WEEKS WITH JUNK MAIL FROM THESE PEOPLE WITH A POSTMARK THAT SAYS "**** *********". I AM ASSUMING THIS IS A MARKETING COMPANY THEY ARE PAYING TO CONSTANTLY HARASS ME WITH JUNK MAIL. I WANT IT TO STOP. I HAVE EMAILED THEM AND CALLED AND TRIED TO GET THIS CONSTANT HOUNDING OF JUNK MAIL TO STOP ALL TO NO AVAIL. I AM NOW ASKING BBB TO SEE IF THEY CAN GET THIS CONSTANT JUNK MAIL PROBLEM TO END FOR ME. THESE PEOPLE NEED TO CONTACT THIS **** ********* WHO THEY ARE PAYING TO TAKE MY NAME AND ADDRESS OFF THEIR MAILING LIST SO THE JUNK MAIL STOPS FROM THESE PEOPLE. BELOW IS HOW MY INFORMATION APPEARS ON THE JUNK MAIL. STOP IT ASAP!!! *********************** **************************************************************************

  

  Business Response

  Date: 05/05/2023

  *****, 

  We have contacted our mail house. See attached response. We apologize for any inconvenience. 

  Thank you

  *****************************

  Owner

  Customer Answer

  Date: 05/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************