Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Land Rover Jaguar Main Line

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Land Rover Jaguar Main Line's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Land Rover Jaguar Main Line has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since I bought this Car, I am having issues with coolant hhhg, coolant issue

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive always taken my 2018 Land Rover to the dealer for repairs, trusting them as a reputable establishment. Recently, I brought it in due to a strange noise, expecting a thorough diagnosis. They charged me $291 just for the diagnostic and a total of $1,028 for the repairs. However, when I picked it up, the car was still making the exact same noise.I informed **** (service representative), and he got me back in for service quickly. The service manager test-drove the vehicle with me and claimed he knew what the issue was, stating that it usually doesn't happen until colder weather. They supposedly fixed the problem, and **** called me to pick up my car, adding an additional charge of $225 for a part, with "no labor fee." I was shocked and questioned why I was being charged at all since the initial repair didnt solve the problem. **** insisted that I wasnt being billed for labor, but I made it clear: the labor was already paid for when they repaired something unrelated to the actual issue.After a lot of back and forth, they agreed not to charge me. However, just a week later, my car started smoking uncontrollably while driving, and the coolant warning light came on. I had to get a flatbed tow truck because the car was undrivable. Its clear to me that because I didnt blindly pay for their guesswork initially, they tampered with something critical. If there were any issues with the radiator or coolant, it should have shown up on the original diagnostic report which it did not.

      Customer Answer

      Date: 11/19/2024

      Please see the additional attached documents for complaint number ********.

      Customer Answer

      Date: 12/16/2024

      I was contacted by *** ********** on November 13, 2024, and haven't heard anything else thus far. However, I've paid and additional $2906.61 for my vehicle to become operatable. If the company doesn't respond. What's the use or part does the BBB have for consumers?

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my car off to be checked and fixed I decided not to get it fixed there and they broke my ignition and lost my key my car is not possible at all to work or drive. They are not trying to fix my car they damaged my vehicle and made it I drivable.

    Land Rover Jaguar Main Line is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.