Reviews

This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guardian Protection

  174 Thorn Hill Rd Warrendale, PA 15086-7528

  
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  Guardian Protection

  8014 Flannery Ct Manassas, VA 20109

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  Guardian Protection

  509 Hepburn St Williamsport, PA 17701

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  Guardian Protection Services, Inc.

  4013 Vincennes Rd Indianapolis, IN 46268

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  Guardian Protection

  2557 Route 130 Ste 2 Cranbury, NJ 08512

Review Details

• Review fromJoseph M

  Date: 11/20/2023

  3 stars
  I've had Guardian Security over 3 years ago. I had a connection problem and asked for repairman to come out. The rep quoted a $75 fee for the serviceman to come out, and 30 for every 15 minutes of service. So that's $105 when the repairman hits the door. This was unacceptable to me so I searched around for another company. I settled on Vivant as they gave me a discount for being a senior and a veteran at a rate $25 cheaper than Guardian. I called to cancel their service and told thar I had a 5 tear agreement and that the early termination fee would be $750. Well uwas ripped off because they never tell you that there is a 5 year agreement, as they rush you to sign. I'd never knowingly sign a 5 year agreement. Anyway I have a 2 year agreement now, and only pay $30 monthly. Guardian still tries to charge you even though you have another company. I'm going to pay them and be finished with the company. I don't like to be ripped off! The early termination fee should be a main topic in the original conversation. They hide it in the small print.
  

  Guardian Protection

  Date: 11/30/2023

  Hi ***,It appears you were a satisfied customer for three years and we wish that we could have had the opportunity to continue protecting you throughout the duration of the five-year agreement that you signed. In 2020, Guardians authorized dealer consulted with you on your security challenges and handled all aspects of the sale, including the cost of the installation and negotiation of the terms of the Sales and Installation Agreement and Monitoring Agreement. From the time of installation on, Guardian provided 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers. This service provided alarm signal monitoring and notification to first responders on your behalf during an emergency, based on protocols that you established with us. These services were formalized through a contract signed by you and Guardian. The agreement served to protect both you and Guardian, by defining services to be provided, rates, terms and obligations. The contract also identified all conditions such as an early termination fee that *** apply if you wish to cancel prior to the end of the initial contract period. We appreciate your understanding.Sincerely,**************************** Satisfaction Advocate

• Review fromJoyce B

  Date: 11/06/2023

  1 star
  I had been with Guardian Protection for over2 years almost 3 and I moved from **********, ******** to *********, ********. The representative came to ********* and installed the equipment when I had no internet and was moving in. There was a storm and a tree fell down and we had no electricity and no security . When I called my electrivian he said there was no security on any of the doors except the back door. When I called to return the fauty equipment they told me to trash it. The electrician told me it was a piece of c*** and reccomended I did not use them. They overcharge and keep billing me for a service They have not provided. My contract read I could cancel within 3 days. They would not receive my email. That is fraud and they keep billing me for services I have not recived and do not want. They offered to send out another rep and install new equipmentand I told them exactly what my electrician said. Interesting the old equipment I had they would not allow me to use so they could bill me for the new c*** they installed. NO company or business should be allowed to charge for defective equipment and service. Please help me stop them from doing the same thing to another elderly person . Also help them stop charging me
  

  Guardian Protection

  Date: 11/15/2023

  Dear *****, I am sorry that you have experienced issues in your new home and with your electrician. Your review prompted a thorough examination of your account and the recorded phone calls with Guardian representatives to identify possible errors on our part. With regard to Guardians installation appointment, Guardian could have easily scheduled the installation for a later date, but on July 18, 2023, you indicated you should have internet service as you just had to connect some ******* equipment. Unfortunately, you did not mention that July 24, 2023 was the day youd be moving in; if you had, we would have insisted on scheduling the installation another time. Regarding the Qolsys IQ4 system installed on July 24, 2023, our records clearly indicate a Front Door, Garage Door, Basement Door, and Motion Detector were tested into our monitoring center when the system was installed. You contacted Guardian on August 2 to dispute a bill for the installation you had negotiated in a one-hour phone call on July 18, stating the installation was to be at no charge. A review of that call found that a $249 installation fee was quoted to you, as well as the term, and the fact Guardian agreed to honor the discounted monthly fee you had at your previous home. Our representative also noted the offer would be less expensive than billing time and material rates to install your old equipment in your new home. The first time you mentioned you may consider canceling the service at your new home was August 2 -- fifteen 15 days after you signed the new agreements and nine days after the installation.Regarding equipment issues, there were no equipment issues reported other than a phone call on August 3 informing Guardian of the loss of electricity and system communication due to a downed tree. While you said youd call back, a representative called later that morning and left a message reminding you to call us once the power was restored. Guardian found that at no time, during any call, were you told to trash the equipment. You called back on August 14, at which time Guardian offered you a free service visit to assist you with getting the system powered up and running again, but you declined. The offer of a free service call still stands, as does the need for payment of the account balance. Should you elect to terminate the agreement early, you will be responsible for paying the current account balance as well as Early Termination Fee per the terms of your Monitoring Agreement dated July 18, 2023.Sincerely,**************************** Satisfaction Advocate

• Review fromDiane G

  Date: 10/16/2023

  1 star
  The loyalty representative was excessively rude and defensive when he solicited honest feedback about Guardian *************** and the product. Instead of being courteous and offering a way to work together, the representative was argumentative. It appears that customer service is not uppermost in this companys agenda. I can hardly wait until my contract is over. I look forward to having decent equipment and customer support.
  

  Guardian Protection

  Date: 10/27/2023

  Hi *****,I am sorry for the frustrating experience.. Our customer care specialists have a passion for what they do and your experience does not represent the standards to which we aspire. I have escalated this to our supervisor and I understand that she has been in contact with you, has scheduled service for you, and is working together with you to resolve your issues. We look forward to regaining your confidence in Guardian. Sincerely,**************************** Satisfaction Advocate

• Review fromJennifer W

  Date: 09/25/2023

  1 star
  BUYERS BEWARE. If you want home security, then look somewhere else. This company is money hungry! They installed a faulty doorbell but said they could come look at it for a fee and then we would have to pay to replace it. To cancel services, we would have to pay another fee. They are not friendly to work with. Please learn from my mistake of using them for the awful non working alarm system that I am stuck with.
  

  Guardian Protection

  Date: 10/06/2023

  Hi ********************,This issue was escalated to our Loyalty Liaison. She informed me today, October 6, that your components were within the warranty period and that Guardian has installed a new video doorbell at your home. We received word today from your husband that everything is working great. We are glad to have been able to resolve this issue for you. Sincerely,**************************** Satisfaction Advocate

• Review fromLaurie

  Date: 09/13/2023

  1 star
  Gaurdian protection has no loyalty to long time customers . 25 yrs. I called to see about an upgrade. They said I verbally agreed to pay 1100.00. I can’t image doing that because I’m cheap. (Lol). I also signed an agreement for this. But who reads those. I will from now on. They said they have it on recording that I agreed to that but I have to get subpoena to hear It . It’s my voice why should I pay. So I have to pay but since I’m a long time customer they’ll give me 6 months. Gee thanks. If anyone knows how can get out of contract or get the fees waived I’d love to hear it
  

  Guardian Protection

  Date: 09/21/2023

  Hi ******,Thank you for being a loyal Guardian customer and happy to see that you have been satisfied with our security system and 24-hour monitoring services for many years. We take your concerns seriously because customer satisfaction is very important to Guardian. An updated smart home security and surveillance system was installed in your home on August 14. 2023. While you made significant investment with the installation, Guardian also made a significant upfront investment when the new electronic security hardware was installed and activated in your property. Guardian recoups its cost through payment of the installation fee and monthly service charge over the initial contract period. This is the reason an early termination fee will apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. I understand from our Loyalty liaison that an excerpt of your phone call has been obtained and can be played for you. Our Loyalty liaison has left a message asking you to call to coordinate a date and time when this can be done. Can you please give us a call.Sincerely,**************************** Satisfaction Advocate

• Review fromLaJuana S

  Date: 09/09/2023

  1 star
  Please look into what you are getting yourself into. I purchased my home in 2022, Guardian was the first solicitor offering services. I pay $67 a month yard camera doesnt work. Only able to view X amount of shots a month. If it goes over you will not be able to record anything until the next billing cycle. 5 year contract and told me I could try to remove my memory card and put it back in to see if that works. 15ft in the sky??? Other than that it will be $75 dollars for a technician to come out so they are happily taking my money every month. You dont want to deal with these kind of people!!! I was over excited with the purchase of my home in 2022, and even now I have never missed a payment. Front yard camera has been out the last 6 months.
  

  Guardian Protection

  Date: 09/21/2023

  Hi *******,I am sorry for the difficulty. Customer satisfaction is important to us. After escalating your issue for further research, we note that your camera often has a poor signal indicating possible power issues on your end. It also appears that you do not have your camera recording rules set up. These types of issues often do not require a Guardian service call and we would like to work with you by phone to resolve these. Our Loyalty Liaison has left a voice message for you on September 19 inviting you to please call us so that we can connect you with the in-house experts on our ************** team. They can assist in getting everything working to your satisfaction. You can reach us at 1-800-PROTECT *************). We look forward to talking with you. Sincerely,******************* Customer Satisfaction Advocate

• Review fromBriana G

  Date: 08/29/2023

  1 star
  Complete waste of money. They are not helpful at all and basically charge you monthly without monitorinh your home. If you have any issues with your network they will charge you an outragious amount of money for 5 mins of service.They also make you sign a 5 year contract. Do not use this company
  

  Guardian Protection

  Date: 09/07/2023

  Hi ******,I am sorry for the difficulty. Your issue was escalated to our ************** team and on August 30 our supervisor ********** placed a call to you at your premises hoping to speak with you and resolve your issue. He was not able to reach you but he left a voicemail for you. Please call us back so that we can work to resolve your issues. Thank you,**************************** Satisfaction Advocate

• Review fromwilliam r

  Date: 08/15/2023

  1 star
  Guardian protection contract that i do not remember signing for 6 years.I would not sign any contract for 6 years since the system cannot be moved with me.The salesman hide my question to use self monitoring by saying yes . However the stipulation is for 6 years and i have to pay them 1700$ for the 43 months remaining on my contract.

• Review fromNick B

  Date: 08/02/2023

  1 star
  They are the absolute worst! First they gear continues to break down and they charge ** to replace or fix....it happened 4 times. Now they never registered out address with the police department so we were charged by our county office for not be registered. Each time we talked to someone in the office they basically told us to bad that's their policy. I would recommend to use anyone over them.
  

  Guardian Protection

  Date: 08/04/2023

  Hi ****,I am sorry for the frustration. Customer satisfaction is important to ********************. I have located your account and see that all issues related to your system gear (system components) have been resolved for you by phone with the help of our technical care representatives, or, they have been resolved onsite at your home by our professional technicians and that there have been no charges to you for this. Regarding registration with your county, it is the responsibility of the security system owner to obtain any necessary alarm permit(s) from their municipality and this is stated in the order confirmation that was emailed to you and in the Guardian agreement that you signed. You will find that most security systems monitoring companies require the homeowner to obtain an alarm permit if needed, from their local municipality. If we can be of additional assistance, please dont hesitate to contact us at 1.800.PROTECT ***************).Sincerely,**************************** Satisfaction Advocate

• Review fromLatoya S

  Date: 07/24/2023

  1 star
  Not worth it better of getting a camera offline, They only cover a certain amount of notifications if if run out before the moth is over you just out of luck then youll have to upgrade to a higher package and they dont tell you that when you first get started, Also I called they want to charge Im not sure if it 700 or 750 because two people gave me different numbers to cancel your services. I dont like the company waste of money. You will definitely regret it. I can not see anybody coming in my yard, by the time I get notification they already in the car gone.
  

  Guardian Protection

  Date: 07/28/2023

  Hi ******,I am sorry for the difficulty. Customer satisfaction is important to ********************. I understand that our ************** expert worked together with you by phone for two hours on the evening of July 25. It was found that your cameras are in good working order, are all connected and showing 50%-80% signal strength; however, the upload speed which was tested during the call is about the bare minimum needed for three cameras. It appears the lag issue is related to the speeds being provided by your internet service provider. It is recommended that you contact your internet service provider to determine if the speed levels of your internet service can be increased. I understand that our ************** expert also increased your clip limit to help mitigate the loss of video. When the clip limit is reached the oldest clips will continue to be automatically deleted so that the newest clips can be stored. If, after your internet service provider increases your speed levels you are still having issues, please dont hesitate to call us at 1-800-PROTECT ***************) so that we can provide additional assistance. We are committed to your satisfaction. Sincerely,**************************** Satisfaction Advocate