Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 101 Customer Reviews
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Review fromJames L
Date: 05/05/2024
5 starsThe Guardian Protection Installation Technician was excellent! Courteous, knowledgeable, efficient, and professional in every way. ***** is a true asset to your organization!************, **
Guardian Protection
Date: 05/07/2024
Hi ***,Welcome to the Guardian Protection family! So happy to hear that you were pleased with the services of our professional technician and found her to be expert in knowledge and courteous as well. Our techs love their work, and it shows. Your comments are greatly appreciated -- I will be sure and share them with the tech's supervisor. Thank you for choosing Guardian Protection, ***. We are here for you and your family because life is better when it's safe. ********************CUstomer Satisfaction AdvovcateReview fromPastor Y
Date: 05/02/2024
5 starsGuardian responses to an alarm as soon as it happens. Excellent serviceGuardian Protection
Date: 05/03/2024
Hello Pastor ********** you for taking the time to let us know that you were pleased with our response to your recent alarm. Our monitoring center never sleeps so that you can have true peace of mind. I will be sure and let our protection specialists know of your satisfaction. They take their work very seriously and positive customer comments mean a lot to them. I hope that everything is well. Know that we are here for you whenever you need us. Life is better when it's safe. ********************Customer Satisfaction AdvocateReview fromDeborah V
Date: 04/21/2024
5 starsIve used Guardian for many years. When my smoke detector alarmed, they called and texted me immediately to check on my safety. They are friendly, but thorough.Guardian Protection
Date: 04/22/2024
Hi *******,Thank you for taking the time to let us know of your satisfaction with our 24-hour monitoring center. They never sleep so that you can. Thank you for being a long-time Guardian customer. It is our honor to being you peace of mind each and every day. I will be sure and share your compliments with our monitoring center supervisor. They are greatly appreciated. ********************Customer Satisfaction AdvocateGuardian Protection
Date: 04/22/2024
Hi *******,Thank you for taking the time to let us know of your satisfaction with our 24-hour monitoring center. They never sleep so that you can. Thank you for being a long-time Guardian customer. It is our honor to being you peace of mind each and every day. I will be sure and share your compliments with our monitoring center supervisor. They are greatly appreciated. ********************Customer Satisfaction AdvocateReview fromJillian M
Date: 04/19/2024
5 starsFantastic company & incredible service. I couldnt be more pleased with this company. They were courteous, took time to educate me on my needs and were easy to get a hold of. I was blown away by their professionalism - they wowed me. 10/10. Thank you!!!!Guardian Protection
Date: 04/22/2024
Hi *******,Happy to hear that your experience with the Guardian team was outstanding. Our ************************ know how important it is for a new security system owner to understand the system and therefore our focus on education. Here to enjoying convenience and peace of mind to the fullest extent! I will be sure and pass along your compliments to our supervisor. They will mean a great deal to our team. Thanks for choosing Guardian Protection. Life is better when it's safe. ********************Customer Satisfaction AdvocateReview fromMathilda M
Date: 04/12/2024
5 starsIts been 5 years of exceptional service with Guardian Protection. I have zero complaints. My home, family and myself feel so much safer having Guardian as our home security companyGuardian Protection
Date: 04/22/2024
Hi ********,Thanks for taking the time to reach out. Guardian is committed to the safety of your home and family. Our monitoring center never sleeps so you can. Thanks for putting your trust to us. Life is better when it's safe. ********************Customer Satisfaction AdvocateReview fromanthony w
Date: 04/10/2024
1 starI purchased a new home, a technician was supposed to come out to install my INCLUDED FREE doorbell camera and garage control panel. A guardian salesman arrived and put me through a hard sell sales pitch on a security system I did not want. I am very bad with this kind of sales pressure and felt like I had to buy it. After signing I was told I could not cancel for 3 years. Almost a year later I found out from a neighbor I actually can cancel. When I called customer service I got a representative who was rude to me as soon as I said I was trying to cancel my service. She tried ti make me sound and feel stupid and said if i wanted to cancel, it would cost be almost 90% of what it would cost to continue through the 3 years. Guardian uses predatory sales practices on unsuspecting and naive young people who are buying their first home to get thousands of dollars for a service that does not even work most of the time.Guardian Protection
Date: 04/11/2024
Hi *******,Im sorry that you feel frustrated with this situation. When a homeowner meets with Guardian to discuss security, there is no obligation to purchase. If the homeowner opts to have Guardian install a monitored security system, a contract is signed formalizing these services prior to installation. The agreement serves to protect both you and Guardian by defining services to be provided, rates, terms and obligations. The contract also identifies all conditions such as a three-day right to cancel, and if installation occurs, an early termination fee that *** apply if you wish to cancel prior to the end of the initial contract period. The contract was signed on December 8, 2022 and the system was not installed until December 20, providing ample opportunity for review of the agreement without the physical presence of a sales representative and cancellation without penalty, yet Guardian never received a request to cancel. Since then, Guardian has provided the security hardware needed along with professional installation in your home plus 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers. Our ongoing service provides alarm signal monitoring and notification to first responders on your behalf when emergency situations arise, based on protocols that you have established with us. Continuing the service through the contract end date in 2025 or ending the service and paying an early termination fee are both options that are available to you. If you are having issues with your service not working, we are here to help and ask that you please give us a call at 1-800-PROTECT ***************) so that our care and technical team can assist. Sincerely,********************Customer Satisfaction AdvocateReview fromSM C
Date: 04/10/2024
5 stars**** was very knowledgeable and helpful. He gave me excellent information on how to protect our home.Guardian Protection
Date: 04/11/2024
Hi ***** and *****,Thank you for taking the time to let us know that you were pleased with the service provided by our professional technician on April 10. Our techs undergo rigorous training and love what they do. I will be sure and share your comment with his supervisor. I know it will be appreciated! Stay safe! ******************** Customer Satisfaction AdvocateReview fromMelissa B
Date: 04/06/2024
5 starsWe have used Guardian for many years and have never had an issue. They are prompt in their responses. That being said, Ive never needed any new items/repair of old items, which seems to be what we some of the problems are noted below. Overall, we have never had an issue.Guardian Protection
Date: 04/11/2024
Hi *******,Happy to know that you have enjoyed our service for many years and have found our professional team of technicians, ************* specialists, and U.L.-certified 24-hour monitoring center prompt in their response. We believe in the value of safety and the resulting peace of mind it brings. Thanks for choosing Guardian. We are there for you when you need us! Sincerely,********************Customer Satisfaction AdvocateReview fromMaria S
Date: 04/04/2024
5 starsGuardian Protection is the expert. Great service, great product, great people.Guardian Protection
Date: 04/05/2024
Hi *****,Thank you for taking the time to comment on the experience you've had with Guardian. We look forward to bringing you peace of mind for years to come. I will be sure and pass along your comments to the management team overseeing your sales consultant and the ************************ involved with your installation. Thanks for choosing Guardian. Life is better when it's safe.********************Customer Satisfaction AdvocateReview fromNS F
Date: 04/04/2024
1 starAfter being with this company for 13 years they have failed to fix their malfunctioning equipment. We paid every month on time. As a business we had to have proper security equipment that actually worked. Their tech came out and tried to fix the issue Guardian charged us almost $500 for tech to come but their tech was not able to fix the issue. Even after that we kept waiting for couple months to fix during which false alarms alerted police. Every night we would have to bipass to turn the security on. When they weren't able to fix the issue and provide security alarm we switched to another company now they are refusing to pay money back for tech we paid and making us pay for rest of the terms. This is ridiculous and bad customer care since we have been with them for 13 years. I will never recommend this company to anyone or any other business.
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