Complaints

This profile includes complaints for AllianceOne Receivables Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AllianceOne Receivables Management, Inc. has 4 locations, listed below.

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  AllianceOne Receivables Management, Inc.

  3043 Walton Rd Ste 201 Plymouth Meeting, PA 19462-2389

  
• 

  AllianceOne

  451 SW Sedgwick Rd Ste 220 Port Orchard, WA 98367-6447

• 

  AllianceOne Receivables Management, Inc.

  12 Northpoint Dr Streator, IL 61364-1160

• 

  AllianceOne Inc.

  1684 Woodlands Dr Ste 150 Maumee, OH 43537-4026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance One is attempting to collect on a toll issued by ***************** which has been supposedly cleared, but remains in collections. Alliance One turn around time is 4-6 weeks which could affect credit scores. I am seeking to have it cleared asap since this is a fraudulent toll.

  Business Response

  Date: 07/02/2025

  Please see attached. 

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: AllianceOne Receivables Management, Inc.Reference: DEF32918042 Alleged Account: *********** Platinum Card Account Ending in 1691 Filed By: ******** ******* Address: P.O. ************************* This is a formal complaint regarding AllianceOnes unlawful and unauthorized attempt to collect on a purported debt in the amount of $478.54 allegedly originated by ***********, N.A. I, ******** *******, am a living man with no known contractual agreement, signature, or wet-ink instrument binding me to either AllianceOne or *********** regarding this claim.AllianceOne has failed to validate or verify the debt, as required under the Fair Debt Collection Practices Act (15 U.S.C. 1692g). No original signed agreement has been produced, nor has any full accounting been provided under *** *****. This includes failure to disclose any offsets, settlements, securitizations, or third-party payments that may have already satisfied the alleged obligation.Additionally, I have demanded full disclosure of all proceeds generated from the assignment, sale, or monetization of this debtparticularly any amount exceeding $1, which I lawfully claim as the original source of credit under commercial trust and equity principles. These demands remain unanswered.AllianceOne continues to operate without verified authority, proof of standing, or contractual nexus and is engaging in deceptive practices and attempted unjust enrichment. I consider this an act of commercial dishonor and demand immediate cessation of all collection activity, removal of any adverse credit reporting, and written confirmation of closure.Failure to comply will result in complaints to the ***** FTC, and other appropriate regulators, along with possible commercial lien action.Respectfully,******** ******* ******************* *****, GA *****

  Business Response

  Date: 07/02/2025

  Please see attached. 

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This scum sent solicitation to my DEAD mother addressing the satanic SCAM of the demonic garbage at the ***************************** NOT processing payments for DECADES. It believes the LIE of the *** that bills are not paid. BILLS ARE PAID! BILLS ARE PAID!BILLS ARE PAID!The ***************************** does not process payments and ignorantly referred its ineptitude to a likely as illicit collection ********* best, $5 is due to Satan, if that!!!!

  Business Response

  Date: 06/30/2025

  Please see attached.

  Customer Answer

  Date: 07/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23452175
  
  I am rejecting this response because:

  I cannot open the satanic download, so I have NO idea what this associate of Satan replied.
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Misleading Collection Practices and Excessive Fee Increases Are Putting My Freedom at Risk Company:AllianceOne Complaint Details:To Whom It May Concern,I am filing a complaint against AllianceOne regarding a traffic citation I received in ***********, *******, for failure to stay in one lane. The original citation was issued on May 6, 2023, with a fine of $164. It was then sent to collections on September 2, 2023, and the balance was listed as $187.Recently, I logged in to pay off the remaining balance and was shocked to see the amount had jumped to $471.25 an unexplained increase of nearly $300.I fully understand late fees and collection costs, but this increase is excessive. I called the Polk County Clerk of Court and spoke to multiple representatives, all of whom confirmed that once a ticket is sent to collections, *********** no longer adds or adjusts fees. However, the only representative I could reach at AllianceOne falsely claimed Polk County added the fees during an audit. This was a ****** make matters worse, when I first attempted to pay off my citations, another AllianceOne representative told me one ticket was $200, but when I checked online, the ticket was actually $20. Thats a major difference and shows I was being misled right from the start.Whats most urgent is that my freedom is on the line. A judge has ordered me to pay off all outstanding tickets before my next court date, and Ive been working to do exactly that. I already paid other tickets including a $471 speeding ticket and another for over $100 and had budgeted to finish paying the rest this week. But now that this lane violation has suddenly increased by hundreds of dollars, I cant afford it. If I dont pay, I could go to jail, even though Ive been doing everything I can to resolve ******* not asking for a handout just fairness.I am requesting:A detailed breakdown of how the $471.25 amount was calculated.

  Business Response

  Date: 06/12/2025

  Please see attached.

  Customer Answer

  Date: 06/13/2025

  
  
   Complaint: 23428597
  
  I am rejecting this response because:
  
  
  I am rejecting AllianceOnes response because they sent two court documents about my speeding ticket, showing it at $300-something, which is what I would expect because a speeding ticket is going to be higher.
  
  
  But the problem is with my Fail to Stay in One Lane ticket (AJCXHTE). A ticket like that should never be $300 or $400, and definitely not $471.25. They have not provided any valid breakdown showing how that tickets balance reached that amount.
  
  
  They keep avoiding my real question and sending irrelevant paperwork that does not explain the fees. I am asking for a true fee breakdown for the Fail to Stay in One Lane ticket and a correction to the legal balance owed.
  
  
  
  
  
  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 06/23/2025

  Please see attached.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against AllianceOne Receivables Management regarding a payment of $2,789.50 made under false pretenses and misinformation provided by one of their representatives on May 5, 2025.During the call, I made it clear that I was seeking a payment plan or potential reduction of my toll debt, as I was willing to pay what I owed but needed a reasonable way to resolve the issue. I also explained that my wife urgently needed the vehicle for work, which created a time-sensitive situation for me.The representative informed me that while a payment plan was technically available, it would not lift the registration hold on my vehicle unless the full $2,789.50 balance was paid in full. I was also told that E-PASS had charged over $100, and that all amounts had to be paid immediately to remove the hold.Feeling pressured and desperate to get the vehicle released so my wife could go to work, I paid the full amount with my **************** card. However, I later contacted E-PASS directly and was informed that I only owed $11 and that this small payment alone would have been enough to release the hold the same day.This experience was not only financially damaging but deeply frustrating. I trusted AllianceOne to provide me with honest and accurate information. Instead, I was misled during a moment of vulnerability and pressured into making a payment that I now know was far beyond what was required. The company has since refused to provide a refund,claiming they cannot reverse or reduce the charge due to limitations from ************************************'s Toll-By-Plate program.I have already submitted a formal dispute with my credit card company and filed a complaint with the ************************************. I now turn to your office to assist in holding AllianceOne accountable and to prevent this from happening to others.I respectfully request that this complaint be investigated, and that a refund or reduction be issued.

  Business Response

  Date: 06/03/2025

  Please see attached.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/16/25 I received a letter dated 3/17/25 in attempt to collect $369.37 for TMobile which I do not owe but want to resolve this.I called Alliance One 2x on 4/16/25 & the phone picks up & immediately hangs up.I filled out the online form for Alliance One to contact me on 4/16/25.I called Alliance One on 4/17/25 2x & an answering machine/ recorder picks up tells you to hold & then hangs up.

  Business Response

  Date: 05/15/2025

  Please see the attached.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a cease & desist to alliance one receivable requesting immediate removal of the alleged collection account reporting on my report. This is a serious violation and Legal action will be taken if the account is not removed.

  Business Response

  Date: 04/29/2025

  Please see attached.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been spoofing NY numbers now calling me three times today alone. They are in **. Why are you spoofing numbers? I had let the company they are harassing me on behalf of know that three things happened. 1 - I lost my job. 2 - I have been diagnosed with cancer (multiple Myeloma), 3 - my spine collapsed and needed surgery to repair (that was caused by the cancer) hence I am not able to work due to paralysis from cord injury from bones in spine collapse and why I lost my job. This business AllianceONe of whom I have not given permission to use my number now has called me while I was getting chemo treatments me during Physical Therapy after chemo treatments. Spoofing numbers which I am also constantly waiting on calls from doctors regarding my treatments and therapy. All of this I can prove that I am unemployed and undergoing cancer treatments along with PT. Not only that I am also a veteran. At what point did I give this company permission to spam my phone number? A cell phone number at that! Never! You are spoofing NY numbers which is illegal. They don't leave voicemails, just call non stop. I put a reverse tracer on the numbers and it points back to you. You want to contact me you email me as I do everything in writing. At no point did I give you permission to harass me or any other number you have tried. How these businesses are allowed to conduct themselves like this is mind blowing. Apparently they don't care about my situation and figure will harass people no matter what. They also started calling my wifes phone ************ which is also a cell number and not even mine! They also gave my information to her! How I found out. Complete violating FDCPA.

  Customer Answer

  Date: 04/09/2025

  This company is calling me as I have attached proof of it and is continually harassing me and spoofing NY numbers. I want this re-opened and sent back to the company. This was closed before I could respond prior. I was in the middle of chemo treatments when this was sent to my phone and my care provider saw it as well. This harassment needs to stop and any other number they have illegally obtained and are calling.
  

  Customer Answer

  Date: 04/09/2025

  Please disregard last message with the attachment.
  

  Business Response

  Date: 04/18/2025

  Please see attached.

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to formally lodge a complaint against AllianceOne Receivables for conducting debt collection activities in the state of ******* without proper registration. As per Florida law, any company engaging in debt collection must be registered with the **************************************. However, upon my research, it appears that AllianceOne Receivables is not registered to collect debts in the state.This raises serious concerns about their compliance with Floridas debt collection laws and consumer protection regulations. Unregistered debt collection activities may result in unlawful practices, lack of accountability, and potential violations of consumer rights. Also this account was previously on my credit report . This account need to be removed or I will have to take legal action.

  Business Response

  Date: 04/15/2025

  
  

• Initial Complaint

  Date:03/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A collection letter stating ******** has a charge against me for $59.00. Reference DEF204637861 I do not have service with T-Mobile yet they show account ********* T-Mobile will not show me any proof, for this alleged ***** ****, of data used, phone call log, texts, contacts.Alliance One has resources for legal counsel I don't.

  Business Response

  Date: 04/07/2025

  Please see attached.

  Customer Answer

  Date: 04/07/2025

  Thank you for your assistance. ******** finally admitted I did not have an active account with them.

  Customer Answer

  Date: 04/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********