Complaints

This profile includes complaints for AllianceOne Receivables Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AllianceOne Receivables Management, Inc. has 4 locations, listed below.

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  AllianceOne Receivables Management, Inc.

  512 Township Line Road, Suite 301 Blue Bell, PA 19422

  
• 

  AllianceOne

  451 SW Sedgwick Rd Ste 220 Port Orchard, WA 98367-6447

• 

  AllianceOne Receivables Management, Inc.

  12 Northpoint Dr Streator, IL 61364-1160

• 

  AllianceOne Inc.

  1684 Woodlands Dr Ste 150 Maumee, OH 43537-4026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business will not cease calling, after telling them that they are calling the wrong number. Told them in August, they said they wouldn't call again, called again in September and they said they would stop, happened again twice in October. Spoke to a manager twice now. Manager REMOVEDsaid AGAIN today Nov 3, 2025 that the calls would stop. I have a call log and a screenshot of said call log.

  Business Response

  Date: 11/14/2025

  Please see attached

• Initial Complaint

  Date:10/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The representative that I spoke with to pay a collection over charged my account by six hundred and fifty dollars. The clerk who took my payment took one thousand sixteen dollars instead of three hundred and fifty dollars. This is unacceptable. Now when Im calling for my refund, they are making it harder than it needs to be. They are not helping out with this situation as there was a massive clerical mistake on their part. Their customer service is terrible. They do not know what theyre doing. Their supervisors are never assisting with escalations. REMOVEDto be exact. The last representative that just assisted me today Oct. 24th 2025 REMOVEDwas not helpful at all. No matter how many notes their representatives take down, it doesnt mean anything. The issue that AllianceOne has created is a major one and the speed theyre moving to resolve it is completely unacceptable. I dont know how a company like this is allowed to be in business. Currently nothing has been resolved and theyre holding my refund hostage. Customer/ business beware of working with REMOVED.

  Business Response

  Date: 11/04/2025

  Please see attached

• Initial Complaint

  Date:10/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Couple of months ago, I was going to switch cell services from REMOVEDto T-Mobile, I decided to stay with REMOVEDand not use T-Mobile an account was created but service was never activated. Therefore the entire account was canceled. T-Mobilesent a collection notice to alliance one for $1.99. Alliance one added a $22.89 fee to an account with T-Mobile that does not exist.! Today we spoke with T-Mobile who credited an account to cover the fee and the dollar 99 that we did not owe alliance won has to remove this debt that does not exist and by refusal. I mean, they have hung up on us and have tried to transfer us toT-Mobile multiple times they have simply failed to do their job and investigate that this Account does not exist. And that we owe nothing to alliance one or T-Mobile.

  Business Response

  Date: 10/29/2025

  Please see attached

• Initial Complaint

  Date:08/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by AllianceOne and they are asking for me to send them payment on an overdue amount which was owed to what they are claiming is the The REMOVEDand REMOVED. I have asked them for proof of my debt and they just keep asking me to pay with no proof or specific information. Even on the back of their correspondence it shows zeros on everything and no information linking me to any citation. Even the paper they sent is cheap and the print at the top of the first page is off the page. I think this is a scam and I have no record of this transaction and need your help. They need to prove to me what it is I owe and how this has anything to do with me. The account # below is what they provided but I have no record of any of this.

  Business Response

  Date: 08/28/2025

  Please see attached

  Customer Answer

  Date: 08/31/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23759647
  
  I am rejecting this response because:   Thank you for providing the initial letter, which I did not receive.  I am fine with paying the $210.00 but I am not sending a check with my account number on it.  I went online and I cannot pay the bill.  Please provide a payment method online and instructions on how to pay.
  
  
  Regards,
  
  REMOVED
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/03/2025

  Please see attached

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/11/25- Called me and left no voicemail, when I told them that they were acting suspicious as they would not let me know who they were with and that at this point I would be reporting them as spam suddenly I was no longer the person that they needed to speak to . I asked for a supervisor was told by REMOVEDthat this was not a productive conversation and hung up on

  Business Response

  Date: 08/21/2025

  Please see attached

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is REMOVED. I am reporting that multiple accounts and credit inquiries have appeared on my credit report that I did not open or authorize. These include accounts with REMOVEDAuto Finance, Credit Acceptance, REMOVED, REMOVED, Portfolio Recovery, REMOVED, and others. Some of them are collections or debt buyer accounts and I have no knowledge of them. I also noticed many inquiries from lenders and car dealers that I never contacted. I believe someone has used my personal information without my permission. I did not open these accounts or request these inquiries. This is identity theft and I am requesting a full investigation. Please help me correct and block all these fraudulent records from my credit report.

  Business Response

  Date: 07/29/2025

  Please see attached response for Complaint REMOVED

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is holding information on an account that I had no knowledge of. I only learned about it in court recently. When I called to ask them about the account they said they could not send the account back to court which the court had told me to do. I asked for the information in writing and they said they could not per policy. I asked for a copy of they policy saying that which they refused. I asked them for a communication stating that and they asked me to be professional. I said I am asking for a professional response to my query.

  Business Response

  Date: 08/06/2025

  Please see attached

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that this company had put an account with attached number of REMOVEDXX listed as a collection on my credit in May of 2025 for the amount of $895. This debt is NOT mine. I have never done business with company in no capacity. I have tried to have this issue rectified multiple times since then and have yet to receive justice for myself. I have had to deal with so much stress and mental breakdowns due to the monetary factor of having this bad debt placed on my name/credit report. I have not been able to properly take care of myself nor my family because of the impact this false account has on my credit score and profile because I have been subjected to sleeping in motels and even in my car for weeks at a time due to me not being able to pass a credit check to get a secure place to live for my children and I. As a loving and devoted father, I do not deserve this! My children do not deserve this! At this I am demanding that this account be REMOVED OFF OF MY CREDIT REPORT immediately so I can properly move on with my life.

  Business Response

  Date: 07/29/2025

  Please see attached response and VOD for complaint 23602250

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the court appointed guardian for REMOVEDL REMOVEDin the state of REMOVED. He is the account holder and has dementia. I've contacted this company via email several times and by phone yesterday. They sent the account to a company name REMOVED. That company stopped their collection efforts after I emailed them. Now AllianceOne is sending this bill again as if it was not paid. So either they have poor record keeping or they are trying to scam my uncle with dementia. When I called yesterday, they refused to accept my court guardianship and wanted a POA. They also refused to accept me sending them proof of payment without me needing any information about the account and all I needed from them was a email address where I could send the copy of the check REMOVEDsent to them September of last year that was cashed by AllianceOne. Another payment will not be sent to this company. All transactions are followed by and have been submitted to the trust department in the Circuit Court of Baltimore city in accordance to the guardianship of REMOVEDL REMOVED.

  Business Response

  Date: 07/16/2025

  Please see attached. 

  Customer Answer

  Date: 07/28/2025

  Hello.

  I responded to the company's letter and sent an email with the information asked for on July 21, 2025. I have not received a response. I didn't know I had to respond on here, too.

  Customer Answer

  Date: 07/28/2025

  I sent the company an email as requested with the information they asked for and got no response. I didn't know I had to respond here too. See attachments.

  Customer Answer

  Date: 07/28/2025

  I sent the company an email as requested with the information they asked for and got no response. I didn't know I had to respond here too. See attachments.

  Customer Answer

  Date: 07/28/2025

  As requested in the company's response letter, I emailed the guardianship court papers and proof of payment on July 21, 2025. I have not heard back from them. These issue has not been resolved. See attachments.
  
  REMOVEDHill 
  Court Appointed Guardian for REMOVEDPaige 

  Business Response

  Date: 07/31/2025

  Please see attached for response to complaint #REMOVED 

  Customer Answer

  Date: 08/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  REMOVED
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from the business on June 4 2025 stating I owed REMOVEDfrom a closed account with REMOVEDTires Plus/Credit First, N.A. My first complaint is that I have been attempting to set up an account with this business since June 4th in order to start paying this amount. Their webpage has not been working correctly as of that day. I have reached out to them 3 different times to let them know I am only able to pay via internet. They have not responded (and I did select the option to let them contact me via email). I am also concerned that I actually do not owe this debt as I thought I had already paid it off through another collection agency.

  Business Response

  Date: 07/15/2025

  Please see attached reply. 

  Customer Answer

  Date: 07/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  REMOVED