Complaints

This profile includes complaints for AllianceOne Receivables Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AllianceOne Receivables Management, Inc. has 4 locations, listed below.

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• 

  AllianceOne Receivables Management, Inc.

  512 Township Line Road, Suite 301 Blue Bell, PA 19422

  
• 

  AllianceOne Receivables Management, Inc.

  12 Northpoint Dr Streator, IL 61364-1160

• 

  AllianceOne Inc.

  1684 Woodlands Dr Ste 150 Maumee, OH 43537-4026

• 

  AllianceOne

  451 SW Sedgwick Rd Ste 220 Port Orchard, WA 98367-6447

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep intercepting my tax returns every year, for the last 4 years my state taxes are interpreted by them and I have no idea why! I don't have any unpaid trafic tickets.

  Business Response

  Date: 02/27/2023

  February 17, 2023 
  Dear REMOVED, 
  I am writing in response to the concerns initially expressed to your office by REMOVED on February 13, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 
  REMOVEDstates that AllianceOne has intercepted their tax returns for the last four years and  has no unpaid traffic tickets. 
  REMOVED’s REMOVED Superior Court account REMOVEDassigned October 7, 2019, with a  remaining balance of $863.78 and REMOVEDassigned December 12,2022 with a remaining  balance of $161.61. Please find the validation attached. The Franchise Tax Board (FTB) operates  an intercept program in conjunction with the State Controller's Office, collecting delinquent  liabilities individuals owe to state, local agencies, and colleges. FTB intercepts tax refunds,  unclaimed property claims, and lottery winnings owed to individuals. FTB redirects these funds  to pay the individual's debts to the agencies/colleges (California Government Code Sections  12419.2, 12419.7, 12419.9, 12419.10, 12419.11, and 12419.12). At year end, AllianceOne submits accounts with a balance and no payment activity within 35 days for possible tax  interception. 
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at REMOVED extension REMOVED. 
  Sincerely, 
  Jennifer UREMOVED 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.
  

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off a Debt on account number REMOVEDin the amount of 381 on an 379 balance, The debt shows unpaid with the state and I am owed a refund

  Business Response

  Date: 02/09/2023

  I am writing in response to the concerns initially expressed to your office by REMOVEDon
  January 30, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables
  Management, Inc. (AllianceOne).
  
  REMOVEDstates that they paid overpaid their account, the state does not show the account
  as paid, and they are due a refund.
  
  REMOVED-REMOVEDClerk account REMOVEDwas placed with AllianceOne on February
  24, 2022. The last payment was received on January 27, 2023 and reported to our client on
  January 30, 2023. Our records indicate that the last payment created a 10-cent overpayment
  which was applied to the balance of REMOVEDToll-by-Plate account REMOVEDthat
  was placed with AllianceOne on September 19, 2022.
  
  We strive to provide a positive customer experience while resolving account concerns and we
  thank the consumer for bringing this to our attention. If I can be of further assistance, please let
  me know. I can be reached at ###-###-#### extension REMOVED.
  
  Sincerely,
  
  
  REMOVED
  Compliance Officer
  AllianceOne Receivables Management, Inc.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/23, I found out my now disabled brother owed some debts with the clerks offices. At this time, I called Alliance One to come up with a resolution to these debts. I agreed to pay one debt, but the guy on the phone said I should pay another one. Therefore, I ultimately agreed to pay for two debts. Immediately afterwards, I called again and informed them that I only wanted to pay one debt and that I needed to be refunded for the second debt. They explained that only a supervisor can handle a partial or full refund. However, what happened next was horrible.... I was told that I would be receiving a call back from a supervisor within "5min to 2 hours", however, no such call came. I kept calling and kept explaining that I was told that someone would call me back but no one has. For the next two and a half days, I asked to speak to supervisors, I asked to be called back, and I called and called trying to get a resolution,, but all the representatives were dismissive of me and my call. I kept asking for a compliant number but they stated they didnt have one. I demanded to speak to a supervisor, they said there weren't any. Their practices are very deceptive and the BBB should look into this.

  Business Response

  Date: 02/09/2023

  February 7, 2023 

  Dear REMOVED, 
  I am writing in response to the concerns initially expressed to your office by REMOVED on January 30, 2023. I appreciate the opportunity to respond on behalf of AllianceOne  Receivables Management, Inc. (AllianceOne). 

  REMOVEDstates that when they became aware of their brother’s debt, they contacted  AllianceOne to pay one debt but were told to pay two accounts. REMOVED called back  to speak to a supervisor to request a refund for one payment as they only wanted to pay one  account. They were told a supervisor was not available and one would call back in 5 minutes to 2  hours. No call was received and subsequent calls to the office to speak to a supervisor were the  same. 

  We have reviewed the calls that took place and can confirm that REMOVED gave  authorization to pay both accounts on January 24, 2023. A supervisor contacted REMOVED  REMOVED on January 26, 2023 and informed them that the payment was authorized and  therefore would have to be disputed with San Francisco Superior Court. 
  We apologize for the delay experienced waiting for a supervisor to return a call and are  reviewing the cause internally. 

  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at 1-REMOVEDextension REMOVED. 
  

  Sincerely, 
  Jennifer UREMOVED 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.
  

  Customer Answer

  Date: 02/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: REMOVED
  
  I am rejecting this response because:

  
  

  The supervisor never called back. I called them over and over again and demanded to speak with someone.. The company is giving you a version of one of the things said to me AFTER the payment was finally posted and already taken from my account. They are dishonest in even how they responded to BBB and of course waited to speak with me until after the payment had already processed because then at that point, they could say you have to contact such and such office for a refund. They could then wash their hands of the situation by passing the buck to the clerks office in a different state. Therefore, they resolved nothing on their end and left it in my hands to try to resolve. This was a learning situation for me and I pray it was a learning situation for their company as well.

  
  

  Regards,
  
  REMOVED
  

  Business Response

  Date: 03/16/2023

  March 15, 2023 
  Dear REMOVED, 
  I am writing in response to REMOVED’s dissatisfaction with our initial complaint  response of February 9, 2023. I appreciate the opportunity to respond on behalf of AllianceOne  Receivables Management, Inc. (AllianceOne). 
  We apologize for REMOVED’s experience. The payment was authorized over the phone  with an agent and processed at that time. The call to request a refund occurred approximately  90 minutes after the payment was already processed. The supervisor called back within one  business day, which is within our acceptable service level standards.  
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at ###-###-####. 
  Sincerely, 
  Jennifer UREMOVED 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.c.