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Business Profile

Grocery Store

Weis Markets Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Weis Markets Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Weis Markets Inc has 23 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card , bought at ***** markets for ********** $100.00 when I went to use it, the employee said it could not be used because there was no pin number on the card.contacted the ***** market where it was purchased and they gave me this number to call1-866-999-9347,their customer service, after three days of trying to get through to someone, I was put on hold and never got back to, then following their message I left a message, which I never heard from anyone again. when I tried using the card at a local **********, they said to call their customer service, which I did and they said I have to contact the store where it was purchased. All I want is what was purchased, and I still have the reciept. Perhaps if I could talk to someone this might make more sense to you. I am at my wits end trying to deal with so called customer service departments that do nothing. Thank you

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/5/2024 at Weis Markets Ephrata #**, Store Number ** located on ***************************************** i purchased a ************************************************************************ with the activation information and I did not realize this until after I gave it to my daughter for a birthday gift.I understand accidents will happen and really think the employees at that store went above and beyond to help me, but they could only help me so much and referred me to call ************ and choose option 3 to get some assistance to activate the card I paid 100 dollars and I believe a 6 dollar activation fee. I have no issue with this store.I called the above phone number on 11/16/2024 and spoke to a customer service representative named ********* She was VERY helpful and let me know she will look in to this and get back to me win 2-3 days. 3 days would have been 11/12/2024 so I decided to call to get an update on 11/13/2024 and spoke to *******. She is the supervisor for the customer service team for the number I called. That is what she told me. She was polite, but in a passive aggressive way. Letting me know that only one employee out of the more than ****** can help me. I found this odd considering they have more than 200 stores and are currently valued at a net worth of 2.01 BILLION dollars. I asked to speak to a supervisor and she tried to politely (yet passive aggressively) tell me there are only 4 employees that work in the call center and she is the supervisor. I called her a liar, and she was just trying to get me off the phone. I was on hold for over ************************************************************************************* my life and I find it distasteful to be blatantly lied to because someone did not want to help me. I let ******* (or *******) know I will file a complaint. She really did not care. I just wanted an update on the issue and really think **** needs to retrain their employees if they think that was acceptable.

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a complaint over two **** locations in ********. The first complaint is that of the **** located at: *****************************************************************. On October 16, 2024, a Black female cashier watched me repeatedly as I rang up my items. She left only when I finished. The scan and go didn't take cash. I wanted to ring up 10 reusable bags. She re-rung up all of my stuff for no reason at all. All she had to do was just simply scan the receipt. Then she demanded that I follow her over to another register where she rang me up herself. Other guests look at me as if I was a thief. It was humiliating. She does this to every African-American and Hispanic American customer. She des this all the time.The second location is: ********************************************. Today, I went in and two of the self-checkout machines didn't work. I had to instead go to the counter to get rung out. As I was leaving the counter, a older White female employee with short hair said "Here is another one who doesn't have any money on his **** card." That was a lie and very judgmental. At this same location, there is a Black female security guard that appeared everywhere I was at. She even stood near the restroom when I went in. She even followed me near the exit. She does this to every African-American and Hispanic customer that comes in the store. Look at the ****** reviews on this store. Even **** telephone representatives are extremely unhelpful. I called **** ten times today, that is how long it took for me to finally get a resolution. ****** **** up on me four times. Once ***** answered the phone, she had an instant attitude. She took the report despite her consistent attitude. I called to notify them of racial profiling in two of their stores in ****** and **********, ******** yet they didn't care. Since **** doesn't care to take racial profiling seriously and refuses to take complaints of such note seriously, I will get a attorney to sue.

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought **** Krispy crunch ice cream bars and I went to eat one on October 4th and bit into to something hard and took it out of my mouth and it was a half a piece of broken popsicle stick I took another bite and got another one which hurt my tooth. I sent a complaint to the company on the 7th and pictures of the evidence and all the information off the box, and now they are brushing me off and wont even give me the name and contact information of the CEO of the company to complain. My tooth still bothers me and this company doesnt seem to care that got injured by one of their products.

    • Initial Complaint

      Date:10/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am diabetic and take ******* and ******* to lower and control my blood sugar. I used **** Pharmacy # *** located at ************************************************. When it was time for me to refill my prescription(s), I would submit a request to renew with the pharmacy and they are suppose to contact my doctor to renew / refill the prescription. This is never attempted or completed with my doctor's H313***32333832303837H. The pharmacy said that I should call my doctor's H313***32333832303837H and that the request is sent to my doctor's H313***32333832303837H every "2 or 3 days." I contacted my doctor's H313***32333832303837H and they said that they never receive anything from **** for my prescriptions. This has happened many times. I often miss taking doses of my medication which results in higher blood sugar levels. After **** receives a new prescription from my doctor, my medication is never immediately available. I place multiple calls with the **** pharmacy and I'm told that they do not have it available and need to order it. This usually takes another 4 or 5 days on average. I called the pharmacy on Tuesday, 10/22/24 at approximately 2:50 PM and was told that the order came in and that she (pharmacy person) was working on it. 5 PM came around and I never received a text alert saying that it was ready for pick up. I called again and was told by the pharmacy person that it came in and he would work on getting it ready and to give him 20 mins. About 10 mins later, I received the text stating that it was ready. My doctor wrote the prescription for 90 days but there was only 1 pen in the box. The pharmacy person told me that there was a "90 supply in the pen." This is not true. When I got home, I took my missed dosage and saw that 1 /5 of the pen was used. I called the pharmacy and they told me that I received enough for 90 days. Then I was told that they do not give out 90 day prescriptions. This is conflicting and not true. My insurance company approved it and I did not receive a 90 day supply. Are my meds going to others?

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sale prices are not what you are charged. Charged regular prices. This has happened many times in the past. I have voiced concern before with **** # *** in **************, **. Now I feel you have to remember the prices on every item. That is pretty much impossible. Very sad way to do business. Something needs to be done to resolve this issue as I have told the manager in the past about this practice and nothing seems to be done. Feel as though the store or possibly whole chain is practicing deceptive means. I sure wish that someone would correct this practice with ****. Not fair to the shoppers at all.

    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Asia **** from **** Corporate  is looking into the complaint. 
      Policy Report ****** has been opened with the Tatamy Policy Department. 
      Chase credit card has also been given all of this information as well.

      Customer Answer

      Date: 07/26/2024

      **** has responded  and agreed that there  have been transactions not made by me. I have turned this information over to the police. Thank you

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well last year I bought hamburger meat in 1lb roll opened following day and was brown all the way through, now within last couple days bought flower that never made it more two days and can't say I didn't water because been raining last couple days either I get money back or health department be in there can't call corporate because they hide number and can't no customer get ahold of them is why I'm making complaint.

    Weis Markets Inc is NOT a BBB Accredited Business.

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