Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Notary Public

Cloud Signings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Notary Public.

Complaints

This profile includes complaints for Cloud Signings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cloud Signings LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 24, 2024, I accepted an order/assignment through a Loan Signing Agent platform called SigningOrder.com. The assignment was from Cloud Signings, LLC. The order was completed, and the pay was set at forty dollars- $40.00. Two weeks later I accepted another assignment for a different company via the Signing Order platform and noticed that the payment amount for the previous assignment via Cloud Signing, LLC was set at $0.00. When I contacted their office number at ************, I had to leave a message on the messaging system. I in turn left multiple messages and sent emails; all with no responses. To date, I have gotten no response for payment for the loan signing.

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cloud signings asked me to complete a closing for them which they stated was a purchase closing on the initial phone call. They gave me the original agreed fee of $95 and sent over the order. Within ************************************************* fact an assumption loan and would be lowering my fee to $75. I then got a hold of the signers. It took a while but right before I arrived at the closing, the signers told me they had a restraining order in place and could not sign together. Therefore, a second signing was immediately and legally required in order to finish the closing. I went ahead and closed the order in good faith trusting that Cloud Signings would do as agreed upon in signing service contracts (that signing services must communicate with the agent any changes made to the signing appointment - such as being presented with a restraining order legally requiring a second signing being created). When I communicated with Cloud Signings regarding the changes made to the order, they did not reach out to me. They ignored my communication. They simply demanded I upload scans and demanded I ship the order. They never responded to me otherwise. They never replied to 4 different emails I sent asking for a phone call to discuss the changes made to the order. They never called back any of the 6 calls I left over a 1 month period. The emails I sent were over a 1 month period as well. They never communicated with the mortgage lender for the purchase regarding the legal situation (this is also illegal and requires a closing to be cancelled due to police involvement). I followed up with the lender who is their boss and the lender states that Cloud Signings never reached out to them 1 time in 45 days to discuss the possibility of a legal scenario. ******** who is a scheduler and does not represent Cloud spoke with me briefly and showed that he did not understand how to read. There is a chance *** is a computer though. I have not been paid or contacted in over 30 days.

    • Initial Complaint

      Date:04/05/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a job for this company and the company did not answer the phone when I called for questions. They would only send emails. Which I thought was weird. The package they sent for me to have sign. Had weird documents for the person to sign. Then they where rude. Attachment are a person loan with additional information cant disclose I am requesting my payment.

      Customer Answer

      Date: 05/05/2024

      I received one email to wait thirty more days before I receive my ***** payment. I want to receive the payment by check in the mail. Not a digital check.

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/04/23 I provided notary services to assist a client of Cloud Signings LLC and I was to get paid $50 for the services by this company. I have tried to reach out to the company multiple times by phone and email to try and receive payment but I have not gotten any response. The file number was **********.

    • Initial Complaint

      Date:09/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contracted by Cloud Signings to complete a loan signing order. I completed the order and kept good communication with doc completion and drops. Cloud signings has yet to respond to my requests for payment. Awaiting payment Past *****.

      Customer Answer

      Date: 09/19/2023

      This Order has been paid. Thank you.

    Cloud Signings LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.