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Business Profile

Car Buying

webuyanycar.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for webuyanycar.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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webuyanycar.com has 115 locations, listed below.

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    Customer Review Ratings

    4.9

    Average of 1,299 Customer Reviews

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    Leave a Review

    Review Details

    • Bruce R

      Date: 07/18/2024

      He was professional, I couldnt have done any better anywhere else with every aspect of my appointment..

    • Dion H

      Date: 07/15/2024

      We had a positive experience working with ******. She was very friendly and personable and guided us through the entire process. I would recommend her because I value honesty and integrity.

    • Holly A P

      Date: 07/15/2024

      Excellent customer service! Everything was thoroughly explained and I was asked for my input on their decisions. The entire process took about an hour. **** was very friendly and easy to talk to about the process.

    • Sat K

      Date: 07/15/2024

      It's a fake company, A branch manager I spoke with was rude and unprofessional..

      webuyanycar.com

      Date: 07/23/2024

      Hello ************,Thank you for taking the time to leave a review. Were sorry to read your sentiments and hope we can address your concerns. **************** is important to us and were eager to restore your faith in our service.To start, were not a fake company. The Better Business Bureau has a thorough vetting process to ensure all companies are compliant with all applicable laws. We have an A+ rating and a 5-star customer review rating and couldnt achieve that status if we were, fake. What we wont stand for is rude service. We always strive to offer our customers top-tier customer service and its clear that the phone call you had with our Branch Manager in ************** did not meet your expectations. We record all calls for quality and training purposes and our leadership team will review the call and follow up with you directly to listen to your feedback and discuss your interaction.We work to make sure every customer has a positive experience, and its clear we missed the ***** I have asked the Area Manager to personally reach out to you so we can speak directly. Please be on the lookout for our calls. We know you have many options when selling a vehicle and we truly appreciate your business. Thank you for letting us know we could do better and for the opportunity to make it right. We look forward to speaking with you soon. Kind ******************, on behalf of webuyanycar.com

      webuyanycar.com

      Date: 08/22/2024

      Hi ************, thank you for taking the time to speak with Area Manager, *****. He reports a positive and productive conversation. We're thrilled we could connect directly and listen to your concerns. We remain committed to giving you the 5-star treatment. If there is anything more we can do please don't hesitate to call ***** back at any time. Additionally, you can always reach out to our customer experience team directly at *************************************************** Regards,*****, on behalf of webuyanycar.com ---- Original Response ----Hello ************, Thank you for taking the time to leave a review. Were sorry to read your sentiments and hope we can address your concerns. **************** is important to us and were eager to restore your faith in our service. To start, were not a fake company. The Better Business Bureau has a thorough vetting process to ensure all companies are compliant with all applicable laws. We have an A+ rating and a 5-star customer review rating and couldnt achieve that status if we were, fake. What we wont stand for is rude service. We always strive to offer our customers top-tier customer service and its clear that the phone call you had with our Branch Manager in ************** did not meet your expectations. We record all calls for quality and training purposes and our leadership team will review the call and follow up with you directly to listen to your feedback and discuss your interaction. We work to make sure every customer has a positive experience, and its clear we missed the ***** I have asked the Area Manager to personally reach out to you so we can speak directly. Please be on the lookout for our calls. We know you have many options when selling a vehicle and we truly appreciate your business. Thank you for letting us know we could do better and for the opportunity to make it right. We look forward to speaking with you soon. Kind *******************, on behalf of webuyanycar.com

    • Joe A

      Date: 07/13/2024

      This was my second time selling at car at the *********** branch and again it was a great experience. ****** was wonderful. I highly recommend selling your car here.

    • Cathy F

      Date: 07/13/2024

      From the initial call to confirm my appointment, until we walked out the door with our check, ***** was professional, friendly and able to answer any questions we had. We were impressed with the thoroughness of the inspection of my car and were pleased with the final results. ************

    • Jeffrey B

      Date: 07/12/2024

      Impressed by professionalism and thoroughness of the agent. Software used could not easily be argued with but still needs comments. Price offered was reasonable and deal made on the spot. Under the circumstances, this is definitely worth at least getting a quote on your vehicle and if you like it sell your car to them.

    • Susan K

      Date: 07/12/2024

      I submitted my car information on-line and got an immediate offer. I made an appointment and the branch manager *** called me and let me know what to expect once I got there, how much time it would take, who I would be meeting with. **** was wonderful. He did a very thorough check of my vehicle, took it for a test drive, asked questions. The initial offer from headquarters was below what I was expecting. **** asked me what my ideal price was and I told him. He worked it, made sure they knew I had a different trim than what they said was reported and I got my price! Really was an easy process and I walked away very pleased! Highly recommend.

    • Anthony T

      Date: 07/11/2024

      Quick and easy, ******* made the process stress free and helped me get what I wanted for my vehicle in a timely manner. Thanks *******, you the real mvp

    • Romeo C

      Date: 07/10/2024

      No pressure either way. Received a check on the spot for the negotiated price.

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