Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed an online paid survey with MedSurvey on 03.29.25 (reference p25141/ *********) with honorarium of $100 and have not received payment despite numerous email communications confirming completion and check is coming.Attached email of last communication from 7.1.25
Business Response
Date: 07/28/2025
This check was issued on 6/10 and cleared on 6/18.
I have provided copy of original check, as well as cleared check along with signature of the physician on back of the check.
Customer Answer
Date: 07/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *******Initial Complaint
Date:03/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had completed the Survey on Bariatric Surgery on 12/21/2024. Survey Number is p24794 and Reference Number: ******. I received the confirmation email as attached to indicate that i should receive my $60 reward in approximately 4-6 weeks. I emailed on 2/18 and 3/1/25 to follow up why i did not receive the rewards but no reply. I have called *************** during business hours, Monday through Friday 9am-5pm Eastern Time and left voice messages with my cell phone number but no response. Please assist. ThanksBusiness Response
Date: 04/08/2025
Please see below. The payment has been reissued. The payment to the physician was issued in early january, but he did not have the correct address listed, and the payment was returned.
Please see below for proof of 01/07/2025 being sent to incorrect address and 04/07/2025 the payment being reissued. As you can see from 01/07/2025, he did not provide 2935 as part of his address Kobio drive.
--
******** ******
Chief Solutions Officer
************ / direct
************************************************************
-Customer Answer
Date: 04/08/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23041611
I am rejecting this response because: I would like to confirm after i will receive my $60 reward check.
Regards,
******* **Initial Complaint
Date:06/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MedSurvey Rewards MedSurvey, Inc.1111 ****************************************** *************** Survey completed 4-26-2024 for $65.00. Responded to a request to complete a Vaccine survey.Wrote to MedSurvey 3 times without any response.Business Response
Date: 06/17/2024
Hi - this check was processed, check #******.
Will post when the payment was cleared. The payment expected to be received on or around 6/22/2024
Customer Answer
Date: 06/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. For reference, MedSurvey is a reputable company. I completed the survey 4-26-2024. I received the honorarium 6-21-2024. This is 5 days short of 2 months after completing the survey. Not unreasonable to inquire "where is my honorarium" after almost 2 months.. Since MedSurvey chose not to reply to my email inquiries after 6 weeks went by, nor reply to my query on their Website 10 days ago, I filed a BBB complaint because I knew they would respond in kind.
Regards,
*********************
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