Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Model Maker

Military Model Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Model Maker.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered 2 plastic hobby kits transaction Description Military Model Depot Edit Transaction Amount -$95.34 Authorization Date October 23, 2024 Oct 23, 2024 Posted Date October 23, 2024 Oct 23, 2024 Original Description MILITARY MODEL DEPOT *********** PA Category Shopping Edit Transaction Type CASH_CARD Card Number 457431******0975Card ending in 0975 Card Holder ******* ******** Additional Details DEBIT CARD PURCHASE

  • Initial Complaint

    Date:10/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of models from this seller as a pre order but I had to pay the full amount up front. The models are available from other sites at this point but I have note received the items from this seller. I have made multiple attempts to contact the seller using their online web form and calling them directly to find out the status and have received no answer. I would either like the models paid for or a refund.

  • Initial Complaint

    Date:06/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for this item; I have not received the attached receipt. I have emailed and left voice mails and the company has not responded to any request. I would either like the item I purchased or a refund.

  • Initial Complaint

    Date:04/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed an order on 2/17/24 for just under $500.00 have yet to see the product that was ordered and cannot get ahold of anyone for a refund. have emailed and left several messages to no avail. **** said have to try and get the money back from the vendor first. however they will not contact myself or my husband back.

  • Initial Complaint

    Date:04/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 18, 2023, I placed a preorder for a MiniArt 1/48 P47D25RE Thunderbolt Aircraft (Basic) Kit. The cost of the kit was $47.99 plus $9.95 shipping for a total of $57.94. My credit card was charged in full in November. At that time, the website listed estimated shipping as November. In December, this was changed to December. It stayed at December for a few months. I tried multiple times to contact the company via phone, reply emails, and through the "contact us" on the website. Finally in March I was able to speak to someone who assured me that the kit would ship on March 22, 2024. I have still not received my purchase. I've again attempted to contact the company via phone and email, but have not received communication in return. One time I spoke to someone who told me they were at a late lunch and unable to tell me any information.

    Customer Answer

    Date: 04/12/2024

    This company is now going under the name of Model Airplane Depot.  However, it is the same address as Military Model Depot

  • Initial Complaint

    Date:03/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed and paid for March 6 2024. Has been numerous emails sent as well as spoke to gentleman on phone approx 1 week ago assuring delivery by end of last week. Am yet to receive product, nor has any further communication been from saler.

    Business Response

    Date: 04/12/2024

    Please be aware that we issued ************** a full refund to his credit card. We consider the matter closed. As with most of the individual that complain, the BBB usually never receives correspondence from them informing you the matter was resolved.

    *********************

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 11/29/23. I received a confirmation email and my credit card was charged. After a week and not hearing anything further from the company regarding the shipment of my order I sent them an email. I didn't receive a response, so I sent a second email. When that went without a reply, I called and reached someone who said they hadn't seen my emails but assured me the order would go out this week. It hasn't. It appears that many people have experienced the same low level of service. I've now sent yet another email canceling the order and requested a full refund. I also intend to contact my credit card company and report possible fraud.

    Customer Answer

    Date: 12/11/2023

    Just to clear, the resolution Im seeking is a cancellation of my order and a full refund. Given the multiple complaints against this company on your website, I have also contacted my credit card company and have filed a complaint with them.

    Customer Answer

    Date: 01/07/2024

    I filed a fraud claim with my bank and sent an email to the company canceling my order. I received a confirmation that the order was cancelled but I didn't receive a refund. My bank has now refunded my money. 

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with Model Airplane Depot on 11/3/2003 for ******** ******* stencil set. Amount was $42.95. Have attempted to contact them via phone and email to no avail. Have contacted them again to cancel order.

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 2 separate pp credit cards. At that time I believe the site said thank you for your order. And that was it. Never received a order confirmation with any kind of billing or shipping info, or anything showing what was ordered. I waited 4 days and contacted the company. They replied that they are not in until Monday and would look at the order then. That is the last I have ever heard from them. Sent 3 more emails with not reply. Have notified card company to charge back both orders. Have also sent last email informing vendor I will seek criminal charges of fraud and violation of interstate commerce. And forwarding to attorney General.

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an internet order totaling $45.50 on 10/23/22. When no order confirmation was received I requested a refund in writing on 11/03/22. This correspondence was ignored I requested a refund in writing again on 11/15/22. A year later my order is still open and numerous requests for a refund have been ignored.

Military Model Depot is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.