Complaints

This profile includes complaints for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
• 

  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had completed my high school through Penn Foster, so I wanted to further my education in college. I signed up for the Medical Administrative Assistant.. shortly after I had signed up, life happened.. we had some family emergencies, I moved, I had another child but I paid it all off in full so since it was advertised on your own schedule, I thought I would be able to access it and complete it anytime. I recently tried logging on and doing it but they had my whole account locked. They now want me to pay more money (on stop of the money I have already paid) to re open it. I would rather just have my money back, they literally took the money and I have nothing to show for it. I understand how its my fault for not getting back on and continuing my education, but I was under the impression that the advertising was correct and I had my own schedule.

  Business Response

  Date: 02/08/2024

  BBB Case Number: ********
  Student Name: *******************************
  Student Numbers: ********
  To Whom It May Concern:
  I welcome the opportunity to address ******************** concerns. ****************** enrolled into the Medical Administrative Assistant program on June 19, 2018, by submitting a signed enrollment agreement and downpayment.
  Per the enrollment agreement,****************** had 15 months to complete the program with the opportunity to extend that by one additional year with paid extensions. If a student cannot complete the program in the contractual timeframe, they will need to re-enroll into the program.
  Per the enrollment agreement, there are no refunds beyond 15 months from enrollment as Penn Foster is entitled to receive the entire Program Tuition and the Non-Refundable Registration Fee.
  If ****************** would like to continue with the program, she must re-enroll as a new student. We can review for a possible discount due to the original expired account. A member of our Student Solutions team will reach out to ****************** directly.  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 02/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a ************************* course with this school. I completed all the assignments that include an option to retake if I do not like my grade. One assignment was returned to me and I was given the option to retake it. At no point was there any mention that a specific grade had to be achieved only that I need a 65% or better in the course to complete it. They are now refusing to give me my certificate of completion stating that I need to pay for an extension and take 1 assignment over because they classify this as something else. This information was not provided and frankly I feel this is just an effort to get more money from me as it would have no impact on my final grade.

  Business Response

  Date: 02/08/2024

  BBB Case Number: 21233601
  Student Name: *************************
  Student Numbers: 23809820
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns. ****************** enrolled into the Bookkeeping program on December 20,2022, by submitting a signed enrollment agreement and payment in full.
  When signing the enrollment agreement, ****************** agreed to be bound to not only the terms and conditions of the agreement but as well as the student catalog and any information pertaining to the program, including technology requirements, provided on the program website.
  The student catalog, which can be located at ********************************************************************************************************************************************************************************************************************************************************************************************************************************* , outlines the policy in which ****************** is referring to. For all other exams (subjective, non-multiple choice exams), retakes are required for a failed first attempt, and not offered if the exam was passed. The highest score a student can earn on a retake exam is 65%. The retake grade becomes the final grade. Each program may contain one or more practical exercises, projects, or externships that must be successfully completed in order to meet the requirements for graduation. Some of these may be graded on a pass/fail basis.
  Ms. ******** project was returned, ungraded, as the ****************** did not pass the assignment and was provided the opportunity to send in her required retake and earn a 100 as a highest possible grade. ****************** did not meet the requirements with the assignment and will need to resend it.
  As an act of good faith, we updated Ms. ******** study time to May 28, ****, at no charge.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 02/08/2024

  I enrolled in a Bookkeeping certification course with Penn Foster College. After reviewing their grading rubric and course outline, I found that the course comprised 13 assignments, each valued at 100 points. The outline did not specify any variation in the weight of assignments or any requirement for a specific grade. Instead, it outlined the grading rubric, which I have attached for reference.
  
  While working on the assignments, I encountered a test for which I did not receive a passing grade initially. However, I was offered the chance to retake it. Despite studying diligently the system informed me that after 30 days, the grade I initially obtained would stand, and retaking the test was not an option. At present, my recorded grade in the course is 85%, having completed all assignments.  My understanding was that if you chose not to retake an assignment, the grade you achieved stood. 
  
  During the course, one assignment was returned to me with the instruction "returning this so that you can get a better grade." Once more, there was no indication of a specific target grade required for completion. The course materials consistently emphasized the grade was out of 100 and not mention of achieving a passing grade, a 75% or anything os I took this to mean this assignment met a threshold I comfortably surpassed with my current 85% grade, irrespective of the grade on this particular assignment.
  
  Upon the expiration of my course completion timeline, Penn Foster College asserted that this specific assignment had undisclosed special rules, rendering my course incomplete and resulting in the forfeiture of the $800 I had invested. Regrettably, I no longer have access to the course materials, even if I desired to fulfill this unexpected requirement. It appears that the institution intentionally withheld crucial information until it was too late for me to address it.
  
  It's essential to emphasize that this situation does not involve a student attempting to manipulate the system or failing to engage with the coursework. I diligently completed the assignments, maintaining a consistent B average throughout the course. Penn Foster College's actions seem to represent a deliberate shifting of criteria without providing adequate documentation, ultimately resulting in financial loss for me.

• Initial Complaint

  Date:01/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in pen foster back in December, I had to cancel because of personal matters and read their policy and since I had not completed any assignments I wouldn't owe anything, I emailed the cancellation and the person told me I owe $180 because I "completed" a ******* I asked her when I supposedly completed a ****** because I hadn't and she gave me the date for the day I spent driving 16 hours. I told her it wasn't possible that I completed an assignment that day and she stopped emailing me. I got a voice-mail yesterday saying I had to call them so I did, spoke to someone named **** who told me I don't owe anything and then I got a call today saying I owe something again. When I told the lady in cancellation that there was no way I completed a ****** she started raising her voice and becoming rude and said I completed the ****** and had to pay. This is a scam because I didn't complete any ******s and now they're saying I did while not allowing me access to the portal to see for myself if I did. I'm not paying more than what I've already paid for some reading material, they're changing it in their system to make it look like a completed an assignment when I didn't have the time to that day. It's a scam.

  Business Response

  Date: 02/08/2024

  BBB Case Number: 21203753
  Student Name: *************************
  Student Numbers: 24002545
  To Whom It May ***************** welcome the opportunity to address Ms. ****** concerns. ************** enrolled into the High School Diploma program on November 17,2023, by submitting a signed enrollment agreement and down payment.
  ************** completed her first and only exam on November 15, 2023, and received a 95%. As ************** completed one ******* this leaves her responsible for 10% of the programs tuition. Per the agreed upon cancellation terms, **************** is responsible for the registration fee + administrative fee + shipping and handling fees (if applicable) + 10% of refundable tuition. This information was located on the enrollment agreement prior to signing and is available to the public at ************************************************************************.
  ************** started the program and will be held liable for the terms of her agreement. Ms. ****** current liability due is $185.90.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:01/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for a course of study in 6/2022, ******** Medical Billing and Coding, I did the initial introductory beginning lesson one, I became very ill and was not able to contact Penn Foster, when I was able to, I called and was directed to contact the student services department, which I did in writing two times in 9/2023 and 10/2023, no one have reached out to me regarding my request for a refund, I will understand if they have to take a percentage for whatever reason for their part, but not totally ignore my request, I am a senior 78 years old and can use my refund. Respectfully,***********************.

  Business Response

  Date: 01/12/2024

  BBB Case Number: ********
  Student Name: ***********************
  Student Numbers: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address ************** concerns.************** enrolled into the medical Billing and Coding program on June 12, 2022,by submitting a signed enrollment agreement and payment in full.
  Per ************** enrollment agreement, the student is responsible for the entire program tuition and nonrefundable registration fee if the student cancels more than 12 months after the enrollment date.
  ************** initial cancel request was received and processed on September 25, 2023. The account was closed out according to the contractual terms and ************** is not *********** a refund. A second request to cancel was received in November of 2023, however the account was already closed out properly.
  ************** is held to the terms that she agreed to when voluntarily signing her enrollment agreement. ************* is not eligible for a refund.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 01/27/2024

  I did not here from the business in regards to my complaint, neither do I have any other information

  Customer Answer

  Date: 01/27/2024

  If a person is ill and on their dying bed, and was not able to contact Penn Foster at the time what are they supposed to do, and why did I have to contact the BBB to get this answer from them.

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Penn Foster College but I didn’t receive nor sign up for any loan or financing nor grant nor scholarship to attend. They have a prepaid system where they want you to pay a monthly fee for taking classes but if you do not pay the monthly fee of $119 then you won't be able to continue taking online classes. This Corporation has been harassing me and reported to my credit saying I owe them $1431.78 that is a big fraud scam lie because they have a prepaid system where you have to pay out of pocket every month to attend I have not received a loan or and money or financing nor scholarship so I don't owe them anything because i never signed for no money nor sign a loan contract this corporation is a scam fraud can you please stop harassing me and clear my name of owning debt and please remove from my credit report I don't owe them nothing

  Business Response

  Date: 01/11/2024

  BBB Case Number: ********
  Student Name: *******************************
  Student Numbers: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address *****************'s concerns. ******************** enrolled into the Pharmacy Technician Professional program on March 1, 2023, by submitting a signed enrollment agreement and down payment. I will include a copy of the voluntarily signed enrollment agreement.
  Per the student enrollment agreement, ******************** would need to submit a cancellation request to the school to withdraw from the program. As of January 11, ****, we have not received this required request from ********************. Due to defaulted payments, ******************* account was turned over to an outside collection agency. As the account is in in open status, the full amount was reported to the agency.
  If ******************** were to withdraw from the program, he would be liable for the agreed upon cancellation terms that are outlined on the signed enrollment agreement. The account will remain in collections.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never even heard of Penn Foster until someone called me attempting to collect a debt they claimed I owed. They called me in June 2022 claiming the debt was from June 2021 and I told them then that I never went to or heard of Penn Foster. I finished high school through ******** in 2006 and have never attended or enrolled at this school. I would like a correction to my credit report and for all debt collection attempts to cease with the most recent being December 2023.

  Business Response

  Date: 01/03/2024

  BBB Case Number: ********
  Student Name: ***********************************
  Student Number: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address *** *****’s concerns. *** *****s enrolled into the High School Diploma program on May 19, 2021, by submitting a signed enrollment agreement and down payment.
  If *** *****s is advising that this account was made fraudulently by someone stealing his identity, I will reach out to *** *****s directly to start the dispute process immediately.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ***********@pennfoster.edu.
  Sincerely.
  ***** *****
  Escalation Specialist

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, 2017, I enrolled in the Penn Foster bachelor's degree and paid in full. I was not provided with any options nor informed any to consider when the school closed my account due to inactivity (care for family with two autistic children). Upon my recent attempt to log in, I sent an email with my student ID to inquire about my account - no response. I called with an option to have a manager contact me to discuss my account options - no response. Finally I get an email stating unfortunately there is no refund due to their 6 year policy with an option to pay AGAIN to reinstate my account in addition to paying for uncompleted courses. Any type of notice sooner - before any changes to my account was applied - would have properly assisted with resolving this issue so that I could decide to continue or withdrawal and request a billing adjustment/refund. Just applying changes makes the company appear frivolous - FOR THEIR PROFIT only.

  Business Response

  Date: 12/07/2023

  BBB Case Number: ********
  Student Name: *****************************
  Student Numbers: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ******** concerns. **. ******* enrolled into Business Management Bachelors degree on February 13. 2017 but submitting a signed enrollment agreement. I will include the signed enrollment agreement with my response.

  
  In the student handbook it states, Learners may request an extension for a fee, but the entire Associate Degree program must be completed within six years, and the entire Bachelors Degree program must be completed in eight years. Learners who do not complete a degree program within the required time limit must be re-enrolled and evaluated against the current program for internal transfer credit. This information can also be found within **. ******** enrollment agreement. If **. ******* wishes to continue her program, **. ******* will have to re-enroll as part of policy.
  
   Penn Foster College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *******************@pennfoster.edu.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 12/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled to Penn Foster highschool. The school work I was working on was psychology and, the answers they said I got wrong was illogical, so I looked at reviews online and their are so many people online complaining about how the school was a scam. Before I finished one course I chose to unenroll in the program expecting to have a very small fee or none at all.I began to receive letters in the mail saying I owed $1400 which is ludicrous. Then I got on the phone with them and, they told that the amount must have been a mistake and that I would only need to pay them two hundred for twenty dollar increments, no i have been receiving more mail since that conversation that says i still owe them $1400. This school is bad for business and I want the world to know

  Business Response

  Date: 11/14/2023

  BBB Case Number: ********
  Student Name: ***********************
  Student Numbers: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ******** concerns.On April  21, 2023, ****************** enrolled into the high school Diploma program by submitting a down payment and signing an enrollment agreement. I will include a copy of the agreement.
  On September 25, 2023, ****************** cancelled his program. As per the enrollment agreement, If you withdraw more than six days after enrolling but before submitting a completed Program assignment, you will receive a refund of all monies paid to Penn Foster less the registration fee (the ?Non-Refundable Registration Fee)
  You can contact our financial department directly to pay the owed cancellation liability of $194.00. However, it is subject to change as each month it goes past due, a late fee will be applied.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************@pennfoster.edu.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son completed all of his remaining course work for Penn Foster High School. One of his assignments was graded harshly, giving him an 85% on the Personal Narrative assignment. The teacher cited that examples should have been provided in the essay, when in fact my son did provide examples in the essay. The teacher also noted that the essay was wordy. I do not agree that this should have resulted in a 15% point penalty, so I called Penn Foster and spoke with the teacher. After the call, the teacher (****************) sent me an email requesting that my son submit a form to dispute the grade, which he did. However, because of a technicality that he did not fully understand (my son clicked on the acceptance of graduation which triggered the acceptance of his high school grades), Penn Foster is now disallowing the appeal process. As a result he now has a 89.17% in the Written Communications class which caused his GPA to drop from a 3.88 to a 3.76. This is grossly unfair and penalizing a young 16 year old boy for not fully comprehending the implications of a technicality. I want Penn Foster to reopen this appeal and re-grade his essay before all his grades are finalized.

  Business Response

  Date: 11/06/2023

  BBB Case Number: ********
  Student Name: *********************
  Guarantor Name: *********************
  Student Numbers: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address *** ****’s concerns. *** **** enrolled Hamzah Khan into the High School Degree program on June 5, 2023, by signing and enrollment agreement and paying a down payment.
  On October 20, 2023, our Academic Manager, ***** *. reached out to *** **** to go over his concerns for ******’s Personal Narrative Assignment. Additional in-depth feedback was provided and scored for a second time.  ***** also advised ******’s GPA will show as a 3.8 on the transcript and provided a letter of recommendation to the student which listed the GPA. If *** **** has any additional concerns, he can reach out to be directly via email.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ***********@pennfoster.edu.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up over the phone and was told I could cancel the school online and not be charged. I didn’t even make it one month and was not happy with the services so I canceled my account. For the past month Penn Foster has been sending me bills that I’m not obligated to pay. I also called and explained to what was explained to me while I signed up the woman did not want to hear anything I said, so I turned around and I said all calls are recorded and monitored, correct? She said yes, so I said then try to get that phone conversation that I had with your colleague that told me I would not be charged. She still didn’t want to hear anything so I told her not to send me anything else in the mail, and I am not paying for this because that is not what I was told from the person that signed me up for school.

  Business Response

  Date: 10/11/2023

  BBB Case Number: ********
  Student Name: *************************
  Student Numbers: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ******* concerns.**************** enrolled into the High School diploma program on June 13, 2023, by submitting a signed enrollment agreement and down payment.  I will include a copy of the enrollment agreement.
  As stated in the agreement under the Cancellation Policy, "You can cancel your enrollment via telephone, email or first-class mail to the address or number listed in the ?contact us? section of Penn Foster?s student portal. Cancellation by telephone within the first 6 days after enrollment must be confirmed by email or first-class mail. If you cancel or withdraw from the Program, you will receive a tuition refund, as follows:

  If you cancel within six days after midnight of the day you enroll, you will receive a refund of all monies paid to Penn Foster;
  2) If you cancel more than six days after enrolling but before submitting a completed Program assignment, you will receive a refund of all monies paid to Penn Foster less the registration fee (the ?Non-Refundable Registration Fee)
  On July 11, 2023 **************** requested to cancel her program. As per the enrollment agreement, ********************* the agreed upon liability as per the agreement she willingly signed.  *************** can contact our financial department to pay the owed liability.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *************************************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 10/23/2023

  This issue has not been resolved. I never received your message. 

  Customer Answer

  Date: 10/24/2023

  That information is inaccurate. The gentleman I spoke to told me I could cancel anytime and not be charged. I was not getting anything out of it so I took his advice who is an employee at Penn Foster and cancelled my membership. I also noticed how they have all call monitored and recorded so I asked them to play the recording of what he told me and they told me they can’t do that in not paying for this. This is wrong on so many levels. I’m going to get a lawyer if necessary