Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boscov's Department Store, LLC has 52 locations, listed below.

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• 

  Boscov's Department Store, LLC

  4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

  
• 

  Boscov's Department Store, LLC

  2899 Whiteford Rd York Galleria York, PA 17402-8902

  
• 

  Boscov's Department Store, LLC

  Park City Center 800 Park City Ctr Lancaster, PA 17601-2720

  
• 

  Boscov's, Inc.

  400 N Center St Westminster Town Mall Westminster, MD 21157-5140

• 

  Boscov's, Inc.

  1301 W Patrick St Frederick Towne Mall Frederick, MD 21702-3810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Gift Card
  
  Comments: I went to use my Gift Card with an Account Number ****************, Pin Number ****, the other number on the card is ************. As far as I know, I have never used this Gift Card and I had to reveal the Pin Number. This Gift Card is showing on line when I tried to use it for an order as having no balance. Please check this out and advise me.
  Dear Wayne,
  
  Thank you for shopping with Boscov's. Please accept our sincere apologies for any inconveniences this matter may have caused.
  
  Please be aware that your Gift Card (Account No. ****************) was frozen in our system after being declined. We unfroze your Gift Card. Please try again.
  
  I tried again and again and sent them an email showing the decline and now no one is responding. The gift Card is in the amount of $250.00.

  Business Response

  Date: 12/09/2022

  Thank you for correspondence. Rest
  assured, Boscov’s attempts to resolve all customer service issues in the
  most professional and courteous manner possible to preserve goodwill and
  maintain good business practices. We’ve confirmed that *** *****’s gift card
  does have a balance of $250.00. However, our records indicate an incorrect pin
  is being entered when *** ***** attempts to redeem his gift card. We request
  that *** ***** double check the numbers in the four digit pin and reconfirms
  the pin before again attempting to redeem his gift card.

  Customer Answer

  Date: 12/11/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:  Your Customer Service on line should have been able to tell me what was wrong instead of me having to keep trying to use the gift card.  The last correspondence stated that a block was put on the card.  Is that still true?  Also, when I first created the purchase I was getting 10% back from *******.  Since I couldn't use the gift card and your Customer Service stopped responding to my messages I had to use a different method of payment and only got 2.5% back from *******, so I lost 7.5% cashback.  How are you going to make up for that?  In addition you say have good Customer Support, I have never had so many problems with anyone's Customer Support both on line and in your Woodbridge store.
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:11/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******** I ordered a pair of gloves and a silver and gold watch they sent me a pair of gloves and a 20 piece flatware set by ****** call three times to get answers kept me on hold for 20 minutes terrible company never do business with them I think they’re too cumbersome strictly speaking if they were in an airline pilot they wouldn’t be qualified to fly a cargo plane full of toy rubber dog poop out of Hong Kong! It seems front line customer service can’t help with returns so they transfer you and keep you on hold for 11+ minutes then you have to spend your own money to return the package or product they sent in error

  Business Response

  Date: 12/09/2022

  Thank you for correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. We sincerely apologize for any inconvenience ********************** has experienced due to our higher than normal holiday season call volume, as well as receiving an incorrect item.

  ********************** has been refunded for the watch he did not receive. ********************** will see the refund of  $18.27 post to his ****** account within 3-5 business days. We've will also email a prepaid ***** return label (within 24-48 hours) to **********************'s email address that was provided on his order. We ask that ********************** uses this prepaid ***** label to ship back the ****** flatware set he did not order and received in error.

• Initial Complaint

  Date:11/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My message sent to them on 11/11/2022:
  Order Number if applicable: ********  Sales Order Number if applicable:
  
  Store Location:
  
  Subject: Sales Tax
  
  Comments: Subtotal: $850.00
  Tax: $56.31
  Shipping & Handling: $0.00
  Total: $906.31
  Invoice Charges:
  PayPal $906.31
  Why are you charging Sales Tax on Gift Cards? If a Gift Card is used to purchase clothing, etc there is no Sales Tax
  Their response as of 11/18/2022:
  Thank you for shopping with Boscov's. Please accept our sincere apologies for any inconveniences this matter may have caused.
  
  Your order has not been worked on just yet. You will surely get the tax refunded. We appreciate your patience and understanding.

  Business Response

  Date: 12/02/2022

  Thank you for your correspondence. Please know that Boscov’s
  attempts to resolve all customer service issues in the most professional and
  courteous manner possible to preserve goodwill and maintain good business
  practices. Furthermore, we apologize for any inconvenience caused to *** *****
  due to the system issue that resulted in his gift card order being charged
  sales tax. Rest assured, *** ***** was refunded $56.31 on 11/23/2022.
  The refund should post to *** *****’s account within 3-5 business days of
  11/23/2022.

  Customer Answer

  Date: 12/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:  The sales tax was illegally taken and after numerous attempts to resolve with Boscov's Customer Service was when I filed the complaint with BBB.  Boscov's Customer Service is terrible as will be seen in the next BBB complaint I filed.  Boscov's Customer Service does not respond to all problems.
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/9/22 I'm at Boscov's Department Store( *********************** )Paid an order, Transaction **********************************************, the order cannot be found on the official website,I emailed the customer service, but I never received the solution, If so, I would like to cancel the order and refund?

  Business Response

  Date: 12/01/2022

  Thank you for your correspondence. As noted on the top of the copied correspondence provided by customer **, the amount of $124.95 was a temporary hold to ensure the funds were available during the order's processing. Boscov's only requests the bank turn that hold into an actual charge once we ship merchandise. In addition, customer ** used a different email address on their order, than what was provided on this correspondence. The email address customer ** provided for their Boscov's order ******** was: ***********************. This is the email address customer ** would have received notification to regarding the order, to advise that the order was unfortunately cancelled due to no stock and that the form of payment was not charged. Again, customer ** was not charged and is not due a refund at this time. Please note, temporary holds typically fall off within roughly 5-7 business days, depending on the customer's bank.

  Customer Answer

  Date: 12/05/2022

  [????????,????????????????,????????????]
  
  ?????:
  
  ??????????? ID ******** ???,????????????? 
  
  ??,
  
  ???
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a recliner for 986 dollars in February 2022...In late March the chair broke...after trying to file with insurance I was told it was under warranty. I filed under warranty in July and a technician came out on Aug 12th. Said the chair looked 5 years old and he would put it in for replacement. Found out they were ordering parts and here it is Oct 14th and still no word parts or resolution. At this point I would like the chair replaced or money refunded. Order Number is ********. If you could help I would appreciate it.

  Business Response

  Date: 11/09/2022

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. ************** had a ************************ Recliner delivered on Saturday, 3/5/22. On Tuesday,07/19/22, ************** contacted our ********** **************** ********************** regarding his concerns with his chair. The Catnappers return/exchange period is 7 days from delivery. Due to being outside of that timeframe, we proceeded with a warranty claim.
  
  After filing the warranty claim, a technician from ********* **.s inspected the chair on Friday, 08/12/22. Based off of the ************************* inspection, parts for repair of the Catnapper were ordered. Boscovs ********** **************** ********************** spoke to ************** on Thursday, 10/20/22 to confirm he had received the parts needed for the repair.
  
  After his confirmation, Boscovs ********** **************** ********************** requested ********* **.s to schedule an installation date for the repair parts. ************* is scheduled to have the replacement lift base and a mechanism installed on Saturday, 11/12/22.

  Customer Answer

  Date: 11/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  Boscov's did send a technician to my house to repair the chair.  the metal carriage was replaced which did lift the end of the chair.  However, the seat of the chair is still tilted to the right and the tech told me that catnapper does not send out new seats for their chair.   He tried stuffing styrofoam in the seat but it did not work either. I did not purchase a rebuilt chair especially one where they cannot get a new seat for it.  I paid 986 dollars for this chair, and I am not happy with the repair.  I think at this point the chair should be replaced with either the same type or another chair similar to it.
  
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/25/2022

  Thank you for your follow up correspondence. ********* **s. went out to the residence of ************** on November 12th, 2022. At that time, the replacement parts were installed. Per the ********* **s. technician's report, ********** inspected a power recliner, on follow up replaced the recliner mechanism. Service also added padding under the seat to help level it out. Repairs complete.

  Per the manufacturers warranty, if the ********* can be repaired, it must be. However, we understand that ************** is not satisfied with the repairs. We will forward the technician's repair report to the manufacturer to inquire if there is anything further they can do to accommodate **************. Once Boscov's hears back from the manufacturer, we will contact ***************

  Customer Answer

  Date: 12/09/2022

   I have not heard from Boscov's after failed repair and their statement the manufacturer does not supply seats.  I would like a new comparable chair or money refunded.

  Customer Answer

  Date: 01/05/2023

  Have not heard from boscovs at all. Tech came made repair still looks bad as pic shows after repair

  Business Response

  Date: 01/26/2023

  Thank you for your continued follow up. As of 01/26/2023, the concerns of Mr. ***** were resolved over the phone with Boscov's Corporate Big Ticket Department. As discussed, Boscov's will cover the cost of the necessary parts as well as the installation.

  Customer Answer

  Date: 01/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: N othing has been resolved. The Boscov store agreed to fix the seat at their expense. However I want to wait to see how this repair turns out before I agree to resolve.  If this repair don't work then I would like a refund under the lemon law as this will be the third time they have tried.
  
  
  
  
  
  Regards,
  
  
  
  **** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 03/01/2023

  I would like to close the complaint after 1 year. The business replaced the chair finally with a chair of my choice.
  Thank you for all your help in this matter.
  God bless
  **** *****

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company completed a hard inquiry of my credit and created a credit card account without my authorization. This negatively impacted my credit score and opened a line of credit I did not want or need.

  Business Response

  Date: 10/17/2022

  Thank you for your correspondence. We apologize for any inconvenience ************ has experienced. Please note, Boscov's charge account portfolios are owned by ********************** Therefore, we are unable to access the details of any credit application or account information with **************** information. We have forwarded this complaint to our Escalation Team at ********************* for review and response.