Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boscov's Department Store, LLC has 52 locations, listed below.

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  Boscov's Department Store, LLC

  4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

  
• 

  Boscov's Department Store, LLC

  2899 Whiteford Rd York Galleria York, PA 17402-8902

  
• 

  Boscov's Department Store, LLC

  Park City Center 800 Park City Ctr Lancaster, PA 17601-2720

  
• 

  Boscov's, Inc.

  400 N Center St Westminster Town Mall Westminster, MD 21157-5140

• 

  Boscov's, Inc.

  1301 W Patrick St Frederick Towne Mall Frederick, MD 21702-3810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment and frustration regarding my recent order from Boscov's. On May 8, I placed an order for an Instant Pot valued at $87.20 through its online shop. The order number associated with my purchase is #********.According to the shipping details provided, the package was entrusted to ***** for delivery. Regrettably, upon receiving the package on May 11, I discovered that it had been left at my front door without any request for a signature. Despite conducting an extensive search throughout my apartment, I have been unable to locate the package. Subsequently, I reached out to Boscov's customer service department  in the hopes of finding a resolution to this situation. To my dismay, I was informed that Boscov's would not file a claim or initiate a refund on my behalf. It was suggested that I report the incident to the police. However, I believe that involving the authorities in this matter would be unproductive, as they are unlikely to be able to retrieve the missing package. I urge Boscov's to take responsibility for the lost package and initiate the appropriate actions to rectify the situation. This may include filing a claim with *****, conducting a thorough investigation, or providing me with a refund.

  Business Response

  Date: 06/19/2023

  Thank you for your correspondence. Rest assured, Boscov's attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. We can understand the frustration and were disheartened to hear that the package was stolen after it was delivered to the address indicated on the order by ****************

  On May 8th, 2023,  ***** ** placed an order (********) on www.boscovs.com.The order was in the amount of $87.20 for an ******* *** 6qt. Pressure Cooker.
  
  On May 9th, 2023, Boscov's shipped out the order via *** **, to the address *************** provided on the order (******************************************, SAINT LOUIS, MO *********).
  
  Please note, as listed in Boscov's websites terms and conditions, the risk of loss and title to items pass to you (customer) upon Boscov’s delivery to carrier (*** **). According to *** ** tracking, the order was delivered on May 11th, 2023 at 10:19 AM. To see *** ** tracking details, please visit: *****************************************************************************************
  
  Furthermore, within their tracking information,*** ** provided a photo proof of delivery, which is also attached to this response. Please note, because they provided a photo proof of delivery, *** ** will not approve any claim filed on this package. In addition, we highly recommend *************** check with neighbors as well as the apartment complexs management staff. If the package is still to be unfounded, we further recommend that *************** file a report with their local police department. At this time,because the package was delivered to the address indicated on the order, we are unable to provide a refund.

  Customer Answer

  Date: 06/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The solutions offered are not going to work.
  
  Regards,
  
  ***************
  

• Initial Complaint

  Date:03/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered blinds. was above the limit for free shipping. Got a call that there's an additional charge of $59 for shipping. There is no mention of this additional fee. I believe its deceptive to have this click bait and to add on a fee not listed on the site.

  Business Response

  Date: 03/24/2023

  Thank you for your correspondence. Rest assured, Boscovs always attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. ********************** placed several orders for bulk quantities of mini blinds on 03/14/2023. ********************** was then contacted by Boscovs to advise him that his orders required an additional shipping fee. At that time, ********************** declined and the following orders were cancelled: ********, ********, ********,and ********.

  Rest assured, our Free Shipping promotions banner does list that *exclusions apply, as ********************** can find on the top banner of ***************. Those exclusions are listed on Boscovs website and for easy reference, can be found at: **************************************************************************

  Furthermore, on the product page of the mini blinds ordered (item ******), listed in the items description is: When ordering multiples of this item, additional shipping fees may be charged. Before levying such charge, we will contact you with the proposed amount of the charge. If you do not want to accept the surcharge, we will cancel your order without any penalty to you. This message can also be found on the items page by going to: *********************************************************************************************

  We hope this information is helpful and sincerely apologize for any inconvenience ********************** has experienced.

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a pair of glasses for $492.55 on 12/9/22. Picked them up on 12/27/22. I could not see clearly out of them. The tech suggested that I have my prescription rechecked. I had to go back to my Dr. which cost me $85.00. There was nothing wrong with the prescription. The store remade me a second pair due to the fact the prescription in the lenses in the first pair were not centered. Again I could not see clearly. I went to the Plymouth Meeting optical department and the tech did see a problem with the lenses and made a third pair. Objects all three times are curved and not clear, I cannot read with them. I had the last pair of glasses checked by an optician and was told the lenses was not made properly. I did return the glasses today for a refund. I am requesting to be compensated the $85.00 for the unnecessary Dr. visit. I started this on 12/9/22 and now on 2/9/23 I still don't have a pair of glasses. A total inconvenience. Above is a copy of a letter that I sent to Boscov’s customer relations department on Feb.9,2023. They said some one would contact us in three days. I received a call from ****** (first name only) a manager on Feb.21 she said the lenses were made according to the prescription we had provided, and they would not reimburse us for the extra expense we had to pay ($85,00) to have our prescription rechecked, at the optometrist. I called her back and asked her to call me and as of today have not heard back from her. I just received another pair of glasses today 3/2/23 made with the identical prescription that was given to Boscov’s , and I can see perfectly, no problem with reading or distance. As I previously said due their incompetence either in their store or lab where the glasses were made we have had to make now ten trips back and forth to correct a problem they created. I am requesting the Boscov’s reimburse us for the extra $85.00 we had to spend that was not necessary.***************************

  Business Response

  Date: 03/24/2023

  Thank you for your correspondence. Rest assured, Boscov's always attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices.

  Customers should receive pleasant and efficient service in our stores. That is our goal, and we apologize if we fell short of making that **. ******** experience. Per **. ******** request, Boscovs will issue a refund check in the amount of $85.00, to the address she has provided. Please allow roughly 14 business days to receive the check via USPS.

  Again, we apologize for any inconvenience ****************** has experienced.

  Customer Answer

  Date: 03/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A purchase was made on January 13, 2023 and a payment was made on February 8, 2023, Done within 30 days. The same happened the previous month. P{urchase made on December 11th and payment was received on January 10th. Again withinn 30 days. Also, we did not receive a bill for 2 months. How can we be charged a late fee when the payments were made within a 30 day period. I admit that I made an error the previous month when I paid $23.70 when the payment due was $23.77, (the late fee charge) but it is only a 7 cent error. Can I please be assisted with this late fee of 23.77 for January, February and I was told we are getting another one in March.

  Business Response

  Date: 02/27/2023

  Thank you for your correspondence. We apologize for any inconvenience you've experienced regarding your Boscov's credit card account. Please note, Boscov's charge accounts are owned and managed by ************** Bank. Therefore, we are unable to access the details of your credit account. We have forwarded this complaint to our Escalation Team at ************ Bank for review and response directly to the customer.

• Initial Complaint

  Date:01/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online order denied delivery to store Went to purchase a gift jersey = large light gray Out of stock # ****** Asked sales women to order = not allowed Must call customer service Costumer service = will deliver to any store BUT not that store ( Erie, Pa ) Must pay additional shipping The shipping cost more the the jersey Poor management policy

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding Order #********, placed on December 4, 2022 for One Candy Cane Print Tablecloth, Item #******.I have never in my life experienced such non-existent customer service for a company that does business online. How is it legal to quite literally not be able to contact anyone within a company you have done business with or bought merchandise from? This company double charges customers credit cards, to the point my card was flagged for fraud and my credit card company had to send me a replacement card during the busy holiday season. This company should not be allowed to conduct business and attorney general should be made aware.I have tried and failed more times than I can count to get ahold of a customer service agent by phone, and by email. I have spent many an hour (cumulatively, not consecutively) waiting for an agent to answer my phone calls. Most times the call manually terminate the call before even placing the customer on hold, in other words, I get hung up on automatically. This clearly is standard operative procedure in their automatic system, to insure you almost never get help from a human. My problem with my order is I received the wrong tablecloth, I should not have to pay money out of my pocket to ship this item back for a refund when it was no mistake of my own. This mistake is on the company. I also don't believe if I did, that I would actually receive a refund. I would like a prepaid return shipping label to return this item.

  Business Response

  Date: 01/05/2023

  Thank you for your correspondence. Rest assured, Boscovs always attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. We apologize for any inconvenience ************ has experienced, due to our longer than normal wait times, caused by the our holiday season call/email volume.

  
  Our records indicate ************ was in contact with Boscov’s Customer Service by phone the day after his BBB correspondence, 12/22/2022. At that time, ************ was refunded in full ($10.61), to his **** used on his order, with the return of the incorrect tablecloth not being necessary.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recliner from Boscovs in Monaca, PA. This was purchased on 12/13/22 for $1790.32. This included a furniture warranty plan for $159.99. On 12/17/22, I decided to cancel the order. I was informed by the salesperson who arranged my purchase that I would have to pay for the service plan. She said the chair was treated and loaded on the truck to be delivered on 12/20/22 No where in the verbal or written agreement does it state anything about being responsible for the protection plan if the item was cancelled. I have read the entire agreement. In fact, it states that the customer is entitled to a full refund if the product is canceled within thirty days. Boscovs is refusing to refund the the cost of the protection plan. Theyre saying that the chair has already been treated with fabric ****** guard. They did refund the cost of the chair plus tax. I would appreciate any help you could provide to help resolve this matter. My mother bought this chair on her charge at Boscovs. Shes not wealthy and is 94 years old. I would like to have this plan removed from her charge card. Thank you, *************************** ***************************** (daughter)I

  Business Response

  Date: 01/05/2023

  Thank you for your correspondence. Rest assured, Boscov's always attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. As requested, the protection plan has been refunded to **. *******'s Boscov's credit account as of 01/05/23. The refund of $169.59 will reflect on the account within 3-5 business days.

• Initial Complaint

  Date:12/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is a practice that I am questioning the legality of- I get a bill for a set amount and pay off that bill in full. Then I get another bill for the interest on purchases not contained in the initial bill. I was told that if I call, the interest is added on only a set timeframe, which may or may not be in the bill. This occurrence happens each time. Other companies are charging the interest w the bill - question paying off a bill only to get another bill indicating an oops we forgot the interest. Is this ‘legal’? Shouldn’t a bill reflect what is owed in its entirety? Isn’t it set to a % and this easily applied to the initial bill? Why the delay in interest?

  Business Response

  Date: 01/04/2023

  Thank you for your correspondence. We apologize for any inconvenience you've experienced regarding your Boscov's credit card account. Please note, Boscov's charge account portfolios are owned by ********************** Therefore, we are unable to access your credit account. We have forwarded this complaint to our Escalation Team at ********************* for further review and response directly to the cardholder.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on-line December 7 2022 about 11am to order a hand-held ***** *** ****** vacuum. I wanted to send it to my sister in Nanticoke PA . At the end of the transaction, the website showed the incorrect delivery address. I clicked on "Edit" and put in the correct address. And the system refreshed and showed MY address again. I tried to Edit the delivery address again. Same issue. However, at that same time, I recvd an email from my credit card bank, ***** **** ********, stating that 39.21 was sent to Boscovs to cover the cost of the vacuum. I never received a confirmation order from Boscovs stating the vacuum was ordered. They have my 39.21 and I would like to have it refunded to my card. I spoke 10X to a Kristina at Boscovs Extension ****. She told me to send the bank statement to their On-line shopping email. I did on Dec 12, PM. I have yet to hear anything from the store. I simply want my account refunded. By the way, I physically went to the Wilkes-Barre store basement on Sunday afternoon and bought the vacuum. I paid for it with a bank draft. Thank you for your attention in this matter. *********** * ****** *** *** **** and KUDOS to ******** for all her sincere help to get this resolved.

  Business Response

  Date: 12/28/2022

  Thank you for your correspondence. We certainly apologize for any inconvenience experienced by ****************. Please know that Boscov's always attempts to resolve all customer service issues in the most professional and courteous manner possible, to preserve goodwill and maintain good business practices. Rest assured, the transaction from 12/07/2022 in the amount of $39.21 on ******************** account has been reversed as of 12/23/2022.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my last invoice with Boscov’s on Nov 1st. I wrote the check on this day and went to the Post Office to drop off. Boscov’s did not process this check until Nov 22nd and I received an invoice reflecting a late charge. I called the ###-###-#### and spoke to Lauren Saturday night who said she will remove this charge. As of today charge not removed. I stopped at Boscov’s in Deptford and was told ******** Bank handles this request and not the store. I want this charge removed from my account and the credit card cancelled. I request an email from ******** stating both issues were handled. The last four digits on my card are ****. The reason I ask you to get involved is because a similar situation happened in June and the rep I spoke to at the time also stated she would remove the charge. I had a medical issue for over six weeks and did not realized that I was accumulating a higher late fee monthly. I finally paid this bill because I wasn’t well enough to deal with the issue. Thank you for your assistance in this matter and the issue will be resolved. *****

  Customer Answer

  Date: 12/21/2022

  I received a letter today from ************* dated 12.05.2022. They are the bank Boscov's uses for credit card payments.
  
  ******** Bank resolved the issue and removed the late charge fee from my account. I already paid the balance and will no longer be using their credit card.
  
  Thank you for your assistance in this matter. Have a happy and safe holiday.
  ***************************