Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Boscov's Department Store, LLC

  4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

  
• 

  Boscov's Department Store, LLC

  2899 Whiteford Rd York Galleria York, PA 17402-8902

  
• 

  Boscov's Department Store, LLC

  Park City Center 800 Park City Ctr Lancaster, PA 17601-2720

  
• 

  Boscov's, Inc.

  400 N Center St Westminster Town Mall Westminster, MD 21157-5140

• 

  Boscov's, Inc.

  1301 W Patrick St Frederick Towne Mall Frederick, MD 21702-3810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, 2024, I placed an order on Boscov's website for the 2024 Holiday Tradition Barbie paying through ******. My ****** account has shown two charges for the order since December 8, 2024. I submitted a chat request on 12/17/2024 following up on the status of my order, to which I received a response that Boscov's had an internal error with ****** that resulted in the orders not being placed. I called Boscov's customer service number and suffered the very unfortunate displeasure of dealing with an unknown female customer service representative. She explained to me that this error was not Boscov's error, but mine. She confirmed that Boscov's and ****** are having errors, but that I should have contacted Boscov's when I didn't receive any follow **** The item is now sold out. This customer service representative displayed absolutely zero empathy for the situation. She was cold and heartless regarding the topic of numerous customers suffering from the same issue (her words). She reinforced that it was my fault and said it was fine if I never wanted to shop from Boscov's again. When I requested to be transferred to a supervisor, she refused. When I told her I did not want to argue with her, please transfer me to a supervisor, she said I will see if one is available. I asked again for her name, and she refused saying she gave it at the beginning of the call before immediately putting me back in the hold queue. This was my first experience with Boscov's, and at her encouragement, I will NEVER shop with Boscov's again. 0/10 experience. My daughter's first Christmas was supposed to contain a Holiday Barbie, a tradition that I was looking forward to continuing from my childhood.

  Business Response

  Date: 12/31/2024

   

  Thank you for your correspondence. We sincerely apologzie for any inconvenience *** ******* has endured.Upon further review, we are unable to locate an order for *** *******,including an errored order. Unfortunatley, it appears *** ******** order was not completley submitted. In addition, we confirmed we have no record of a ****** transaction for *** ******** If *** ******* can provide an order number and/or a ****** transaction number, wed be glad to further research the order concern.
  
  Please know that Boscovs prides itself on a solid foundation of practicing good customer service skills. We are disheartened to hear that *** ******* did not receive the level of customer service that meets our expecatations. Rest assured, we will use *** ******** feedback to coach and council the representative involved.
  
  Again, we truly apologzie for *** ******** disappointing experience.

  Customer Answer

  Date: 01/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22698741
  
  I am rejecting this response because:

   

  Hello-

  I have attached the screenshots of my ****** account showing the TWO pending transactions. I also attached copies of the email verification directly from ******.   

  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 01/17/2025

   

  Thank you for your additional follow up. We appreciate the screenshots, and apologzie the two pending ****** transactions were previously unable to be located. We've now confirmed that the transactions were listed as "****** ********", not "****** *******" as listed within the BBB form. Our records indicate that while the customer's ****** information was entered, the order was abandoned and not completed. Rest assured, the pending transactions have been cancelled. Again, we apologzie for any inconvenience experienced. 

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item that arrived damaged. I immediately reached out to Boscovs customer service and reached out agin yesterday and as of this writing have not received a reply. Returning to a store is not available as I have two bad legs. Besides a refund, a PPD label to return the damaged item.

  Business Response

  Date: 12/31/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We apologzie for any inconvenience experienced by Mr. ****** due to the damaged merchandise received, or due to our longer than normal holiday response times. Our records indicate Mr. ****** was provided with a prepaid return label, with Mr. ******* **** being refunded for the returned damaged merchandise on 12/27/24. This refund should post within 3-5 business days of the processing date.

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a handbag purchased online from ******. To return it I printed the label I was sent and this is the receipt from ***** Tracking Number 1Z47`8XV9025266209 shipped 10/12/2024. Delivered to **************, ** **. When I contacted Boscov they told me they had no store in ********.. To me if *** delivered it to the wrong address they should have either sent it back to me or to ****** whereever they are. This is not my problem and i want my refund. I followed instructions.

  Business Response

  Date: 12/31/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.Please note, we do not have record of providing Ms. ****** with a prepaid return label. In addition, any Boscovs provided return labels are not **** as we utilize Fed Ex. Furthermore, Boscovs (and our vendor) do not have a facility in the state of ********.
  
  However, as a courtesy, Ms. ****** was refunded for half of the cost of the merchandise that Boscovs did not receive back returned. Ms. ****** will see a refund of ***** post to her account used within 3-5 business days.

  Customer Answer

  Date: 01/02/2025

  I plan on contacting *** to find out exactly where they sent it but I copied the label I was told to copy.  Not thinking it was going to the wrong place I did not make a copy. I accepted the half refund only because they kept telling me my snails were empty but they were not and I was afraid I would get nothing.  Why would I send the return to an address I was not told to send it to. 

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Galanz Air Fryer Oven at Boscovs on December 3, 2023. It came with a one-year warranty. When I tried to file a warranty claim on November 22, 2024, ****** refused to honor the warranty. They told me that Boscovs was not an authorized retailer and that therefore the warranty was invalid. They referred me back to Boscovs. When I called Boscovs, I was told that the 90-day return window had expired and that I had no further recourse.

  Business Response

  Date: 12/20/2024

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We're disheartened to hear that the manufacturer would not stand behind the manufacturer's warranty. 

  We will send Ms. ****** a pre-paid ***** return label to the email address provided at the time of order. Please be advised that the label will be coming from ******************************* not Boscovs. Please note, it may take up to ***** hours for the label to be delivered to Ms. ******** inbox. Once Ms. ****** has received the label, print and apply the label to the package and take it to any ***** drop off location. They will ship the package to us at no cost to Ms. ******* Once we receive the merchandise we will refund Ms. ******** account.

  Customer Answer

  Date: 12/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent item from distribution center with no packing slip & will not provide a return slip. They are telling me to pay for shipping which will be $62 **** & then they will provide the shipping slip. This item is a ************* have not opened it. The next time I will be in the vicinity of a boscovs would be around Thanksgiving & that's after the 90 days. I can return it at that time in person at ************ location I just don't think it's fair that I have to pay to return an item with no return slip. I will just cancel my entire membership if this is the case. They do not have that many store locations to provide such rude & terrible customer service. I emailed *********** told me to print the invoice & return it. Why would I pay to return the item & then they say they will ship the return slip.

  Business Response

  Date: 11/25/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Typically, Boscov's provides prepaid return shipping labels in the event a customer receives damaged, defective, or incorrect merchandise. Please note, Ms. ***** confirmed she requested a prepaid return label to ship back the comforter set because she had previously purchased the same item, not needing two. As discussed by phone on 11/25/2024, Boscov's will send a prepaid return label via email to Ms. ***** as a one-time courtesy. Ms. ***** will receive the prepaid return label via email within ***** hours. Ms. ***** is also welcome to return the comforter set to a Boscov's store location, which ever is more convenient for her. Once the merchandise is received back, Ms. ******* Boscov's credit card will be refunded. We appreciate Ms. ******* patronage and hope to continue to serve her shopping needs.

  Customer Answer

  Date: 12/07/2024

  Resolved dropped package off at ********* at ********** ***** Drop off

• Initial Complaint

  Date:11/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is concerning online orders. Ive ordered three separate orders from the past 3 to 4 months and all of the orders have been missing merchandise. Ive never received an email to track them. Never had information on delivering them to me when I call. I dont get the merchandise they say its out of stock then I call back again to re-order something different, I was promised several gift cards. One has never come to me, but I have use my Boscovs card to pay for this merchandise and with the gift card therefore I have to use it to buy more merchandise. Todays date is November 1, 2024. This is my third consecutive order that I had to re-order to buy additional merchandise and promised another gift card of a $10 , but yet these things have been put on my credit card for Boscovs and Ive paid for them. I find it fraudulent because when you look online dresses that I have ordered for my granddaughter says theyre available it does not say out of stock. I have never been given notice to say theyre out of stock. I just dont receive them. This is the third order that Ive done and Im very disappointed and I find it to be fraudulent. Theyve charge my credit cards. Ive only got one gift card , and I really have tried to contact corporate with no success. I want my money back in addition to the merchandise that I did not receive. I have never been giving an email or tracking number for three consecutive orders since this started in August 2024

  Business Response

  Date: 11/19/2024

  
  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, Ms. ******* contacted Boscovs Corporate Customer Relations by phone. At that time, on 11/01/2024, Ms. ******** concerns were addressed regarding refunds and/or gift cards. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased several ****** ********** necklaces and every one of them were defective and broke after I went to put them on. I had to bring all of them back at separate times and even the manager, ***, in the jewelry department said that she believed they were defective because one even apparently broken her hand but why are they still selling them? Now, after I just brought a broken necklace back to the ****************************************** today I came home and was putting on another necklace and it broke right in my hand in just about the same exact place. I don't keep all my receipts or UPC information. I am sending a picture of this broken necklace with this complaint.

  Business Response

  Date: 10/15/2024

   

  Thank you for your correspondence. We apologzie for any inconvenience Ms.Mociak has experienced. Please note, Ms.Mociak's concerns have been resolved, as Ms.Mociak also contacted Boscov's by phone. Ms.Mociak has been refunded for her merchandise. In addition, we've reported Ms. Mociak's concerns regarding the merchandise and it's possible defectiveness to our buying office for further review and addressing with the vendor. 

  Customer Answer

  Date: 10/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22375991, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Angela Mociak
  
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a full payment through bill pay from my bank account; Volunteer ************ to Boscovs, the check was not received after two weeks from sending the payment in. So I called my bank because I was concern that I would be charged a late fee, I was told that if the payment was not received within 2 weeks the bank considers the check to be lost and so they put a stop payment on the check and asked me to pay it on the BOSCOVs website, which I did on time to avoid any late fees or interest fees. Today I received a statement charging me ***** for the return of the check that was canceled. I called my bank and they asked me to call Boscovs and ask to waive the fee given the situation. I called Boscovs and they would not credit the account, I did not ask them to return the check. It was not my fault at all, I dont understand why am I being charged the extra ***** dollar fee for a return check that was lost in the mail. The bank had cancelled that check, it was worthless. I am requesting a refund for the amount of *****.

  Business Response

  Date: 10/15/2024

  Thank you for your
  correspondence. We apologize for any inconvenience you’ve experienced regarding
  your Boscov’s credit card account. Please note, Boscov’s charge account
  portfolios are owned and serviced by Comenity Capital Bank. Therefore, we are unable to
  access the details of your credit account. We have forwarded this complaint to our partnering Escalation
  Team at Comenity Capital Bank for further review and direct response.

  Customer Answer

  Date: 10/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22360508, and find that this resolution is satisfactory to me.  According to their message; “We have forwarded this complaint to our partnering Escalation Team at Comenity Capital Bank for further review and direct response.”. Hopefully they will respond to my complaint and refund the fees that were charged through no fault of my own. 

  
  Thank you.
  
  
  Respectfully,
  
  
  
  Edelin Theresa Nebbia
  
  

  
  

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited ****** Travel and spoke to **** **** about a trip to ******* on February 4. 2024. ***** **** was diagnosed with aortic valve failure and replacement was scheduled for May 1st. His cardiologist suggested we do not travel within that timeframe. We had to cancel the trip on January 25th. We were advised by **** B *** that we would receive a refund of $935.09, everything was delayed regarding the refund. On July 2nd we only received $803.60. When we spoke to **** **** she told us it would take another week to get the balance. Since that time we have not received the balance of $131.49. It has been at least 5 weeks since we were suppose to have received the money but we have not. Every time we go to see Ms. **** she has another excuse for the delay. We are losing our patience with this transaction.

  Business Response

  Date: 10/25/2024

   

  
  Thank you for your correspondence. We apologize for any undue stress and frustration Mr. **** may have experienced. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. On Friday, 10/18/2024, a check for the remaining refund due was sent to Mr. **** via ***************. By this time (10/25/2024), the check should have been received by Mr. *********

  Customer Answer

  Date: 11/05/2024

  THE BOSCOV COMPLAINT HAS BEEN RESOLVED.  AFTER 8 MONTHS WE FINALLY RECEIVED THE $131.49 WE WERE DO.  YOUR  ENVOLVEMENT HELP SOLVE THE PROBLEM.  THANKS AGAIN FOR YOUR HELP.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purschased a Patio umbrella 5/20/2024 seams on umbrella coming apart,screws and nuts falling out of the umbrella and it is now 9/6/2024 so I only had this umbrella for 3 month I got in touch with ****** and they said it was a manufacturer problems not their.

  Business Response

  Date: 09/18/2024

   

  Thank you for your correspondence. Rest assured, Boscovs always attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. Ms. ***** our Dover Boscovs Store Manager, spoke with ******** by phone on 09/16/24. At that time, Ms. **** welcomed Ms. ***** to come in to the **************************** location to exchange her patio umbrella. Ms. ***** accepted this offer and will be in to the Dover store before Friday, 09/20/24.