Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AdaptHealth

  220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

• 

  AdaptHealth

  3024 Penn Ave West Lawn, PA 19609-1444

• 

  AdaptHealth

  122 Mill Rd Ste A130 Phoenixville, PA 19460-1412

• 

  AdaptHealth

  34 E High St Pottstown, PA 19464-5427

• 

  AdaptHealth

  1039 Bern Rd Wyomissing, PA 19610-2009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re:billing Fletcherss has billed me for oxygen, even though theres a contract between Fletchers and my insurance company that oxygen was no charge. I called multiple times, I was hung up on, calls were not answered or dropped I just wanted backup to support the charges, every time the accounting department sent me something it was a statement. Even when I called the home office all I received were statements. I explained that I could not make payment from a statement only especially considering the contract agreement. I actively attempted to remain in constant contact, I got so frustrated I wrote a review and updated it accordingly on their web, they took it down. Then while remaining actively in contact with them, they began threatening collections stating they would ruin my credit, sure enough they did. So now Im in collections, they want me to pay something that I dont even know what its for, and I still cannot get a call back. Terrible service!! Why cant Fletchers prove charges. Sadly, I have no choice, but to use them. I refuse to pay something when I dont know what its for.

  Business Response

  Date: 07/14/2025

  Thank you for bringing this matter to our attention.

  Please be advised that the case is currently under investigation. A representative from our team will be reaching out to the consumer directly, either by phone or by letter, to address their concerns.

  We sincerely apologize for any inconvenience the consumer has experienced and appreciate their patience as we work toward a resolution.

  
  

  Customer Answer

  Date: 07/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, at this time, this is acceptable. 
  
  Regards,
  
  ***** Helmly ******
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recived a cpap for my sleep apnea from them. My bill was suppose to be 10 dollars a month and has been ****** dollars a month for over a year. I have paid well over what I was supposed to and what the machine itself cost and they are still trying to send me bills even though I resolved the issue with one of there employees and was supposed to have this taken care of.

  Business Response

  Date: 07/09/2025

  The ******************************* will contact the patient and get the issue resolved.
  
  

  Customer Answer

  Date: 07/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Chase Samples
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im extremely frustrated with the billing process. Services were rendered on November 5. 2024, and I received the first bill six months after that for the full amountdespite having provided my insurance information. I called again and gave them my insurance information and asked them to process it through insurance. But now they are not only still sending the bill for the full amount, they are even threatening to add late fees, even though the delay and error are entirely on their end. This is not just poor customer serviceit feels negligent and predatory.

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention and we will work with the patient to resolve.
  
  

  Customer Answer

  Date: 07/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As reflected in the attached screen shot, they have corrected my account balance to $0.
  
  Regards,
  
  ********* *****
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 1.5-year-old child was discharged from the **** with oxygen support and a pulse oximeter, both provided by AdaptHealth. He was cleared to discontinue oxygen use 1.5 months later, and all medical equipment was picked up and returned by AdaptHealth on March 20, 2024. Despite this, AdaptHealth has continued to bill my family for equipment rental from April 2024 through May 2025ten months beyond the return datedespite the fact that we no longer had the equipment in our possession or used any services.AdaptHealth is now denying confirmation of the equipment return, even though it was picked up by one of their drivers and documented at the time. Additionally, the company has refused multiple requests to disable autopay and has continued to charge my card without authorization.This conduct constitutes unreasonable and predatory billing practices. We are being held financially liable for services and equipment that were clearly no longer in our possession. I am seeking immediate resolution, including full reimbursement for all improper charges and a formal acknowledgment of the equipment return.

  Customer Answer

  Date: 06/27/2025

  Adapt Health provided me a return. 

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a product from AdpathHealth at which point I had the seller assure me that my insurance would pick up the entire bill for the product. I paid several hundred dollars at the time and was assured that no further payments would be due. Adapthhealth rents the product to me for a period of 13 months which guarantees that I would fall into a period of not meeting my insurance deductible. I was not informed of this likelihood.After more than a year I received a bill for $69 for the 13th month. When I complained Adapthealth immediately billed my credit card company. I have called the company and they insist since the invoice was generated I must pay.

  Business Response

  Date: 06/24/2025

  We apologize for any inconvenience this may have caused. Upper management is reviewing the patient's account, and we will reach out to the patient once completed.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandma is sitting with me as I write this. She needs help. She started using Adapt Health for Oxygen in November of 2022. In June of 2023 the family asked for a portable oxygen concentrator (***) so it would be easier to get to her Doctor Appointments. They were told there would be a wait because they were out of stock. A year later and many more calls, same thing, out of stock. In April 2025 Adapt Health said that they are NOT going to send the *** because it had been over 3 years that she had been on oxygen and obviously the tanks were working for her. It had actually been 2 years and 5 months. Once the three year **** comes she will need to wait until the five year **** to get different equipment or switch companies. That was more than 2.5 years away at the that time she was *********** grandma is ********************************* their 70's and her grandchildren are in their 50's. It is extremely difficult to get her loaded up carrying all this equipment for appointments. We are doing everything we can to keep her out of a nursing home. She lives with her son but occasionally goes to her daughters to give him a break. The entire large appliance oxygen concentrator has to be loaded up and moved with her. We believe and were advised that it's likely Adapt Health intentionally had us wait nearly a year knowing the clock was ticking and that they were never going to provide her with a ***. It has created a hard ship on her life, her mobility and her ability to see doctors and family.Medicare has distinct rules about oxygen,(listed below) Adapt Health knew this all along. We are not yet at the 3 year **** but are still unable to get Adapt Health to assist us with getting portable oxygen. They have an obligation to provide the supplies needed. We need that portable oxygen concentrator.Please help us with this in any way possible.*Medicare covers rental of equipment for 36 months, after which the supplier must maintain it for an additional 24 months.

  Business Response

  Date: 06/24/2025

  The ******************************* will contact the patient and get the issue resolved.
  
  

  Customer Answer

  Date: 06/26/2025

  This complaint was filed my mistake. I realized and attempted to remove it within two minutes of posting it. I had the company name wrong. I apologize for the error and any inconvenience it may have caused. I have never had an account at Adapt. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** / ***** *******
  
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a new oxygen concentrator. The one I currently have from your company beeps on n off all night. I am suppose to sleep with oxygen. I called Adapt Health n gave them the details that I needed a new machine *********** were suppose to come between 10 Am n 2 pm today n at 4:30 pm someone came finally however he did not have instructions to bring me a new concentrator. I don't even know why he came because he said he didn't have instructions to bring a new machine.

  Business Response

  Date: 06/23/2025

  The BBB letter was received today, 06/23/25 and I logged it into our system for an investigation. According to the notes in the account, this concern was already resolved with the patient on the same day, 06/18/25 of the BBB letter, as we delivered a new oxygen concentrator to the home. We will have one of our managers, follow up with the patient today. Thank you. 

  Business Response

  Date: 06/26/2025

  We exchanged the unit for new one on 06/23/25 even though the one she received on 06/18/25 was working fine according to her during a phone call on June 23, 2025. Tried to call the patient today to follow up however had to leave voice message. Emailed resolution letter to patient as we have her email address on file. Closed complaint on our end. Thank you. 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a cpap machine from this company a year ago. It has been nothing but a headache. I keep getting bills for things saying they need my insurance. I have multiple times now given them my new insurance that I received in January. They have so many different companies and subsidiaries that it seems like they dont talk to one another. I got another letter again yesterday. I stopped answering there calls because I get phone calls so much its become harassment. I have paid and done everything I need to do but they persist. I will be calling them again to try and fix this. I cant believe this company exist. I pay full price for **** supplies now through ******. I have insurance that would pay but I do not want to be associated with this company or have my insurance pay them any more money. Again I will call them and try to fix this insurance issue again. I have giving them my new insurance card 3 times why not the 4th time? Just an unbelievably frustrating company. Got a letter saying they may escalate my account for further collections. Ive done my part now I want them to do there part and have workers who do their jobs. Shouldnt have to give my new insurance this many times. Get threaten letters in the mail when they are the ones not doing there job. Just filing a complaint because I dont know what other recourse I have to fix this. Other people should know. I have only heard terrible things about this company and its sister company aerocare

  Business Response

  Date: 06/23/2025

  We have received the complaint in the compliance department, and it was logged into our system on June 23, 2025, to investigate. We will be contacting the patient to help get this resolved. Thank you.

  Business Response

  Date: 07/03/2025

  The ******************************* attempted to contact the patient by phone twice and left two messages for a return call. The patient has not returned our call about his concern however the concern has been resolved, and a resolution letter was emailed to the patient today with the email we have on file. Thank you. 

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We returned 2 of 3 pieces of medical equipment on January 8 2025. Adapthealth came to our home to pick up this equipment. On March 10 I was auto withdrawn $74.59. The statement came several days later showing it was a monthly rental charge for the equipment that was previously pickup. I called and talked to a representative and she told me that she corrected the issue in the system. They would not be able to refund me the difference but would credit my account to go towards the 3rd piece of equipment. I never received any further communications from the company or any statements. Then on June 9 my debit was auto withdrawn for $298.36. I received the statement several days later and it's showing that I am being charged for 4 months on rentals for the same equipment that was returned. I called the company everyday for a week requesting that the issue be corrected and my account be refunded. Each time I am told that they need to talk to the local branch and confirm the items were picked up. They will try to call and each day they tell me no one is answering the phone. On the fifth day I did get to speak to a supervisor and she said she would refund me all but one month "immediately" to my debit card then refund the one month after she spoke with my local branch. No refund was received so I called back on Monday. The representative told me the supervisor's note stated that she would refund me the amounts after she spoke with the local branch.I have tried to call the local branch myself but the numbers I have go directly to the same call center. This is now 6mths later so I no longer have paper copies of the pickup but I do have automated text from the company showing the pick occured just not what items. At this point I feel like I have no way to resolve this issue and the company keeps giving me the same run around everyday. Charges were disputed with my bank today.There are several Adapthealth companies and the address on my statement does not match any listed.

  Business Response

  Date: 06/24/2025

  We have received the complaint, and it was logged into our system on June *******, to investigate. This was forwarded to the billing escalation manager for an investigation and once reviewed we will be contacting the patient. Thank you.

  Customer Answer

  Date: 06/26/2025

  I am unsure how to proceed. The company is just saying they will look into the issue and contact us? Should I keep the case open until the billing issue is corrected?

  Also I did dispute the charges with my bank and they did a "preliminary" pay back to my account while they look into the matter. Can I continue to keep the case open with BBB?

   

  Customer Answer

  Date: 07/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23479725
  
  I am rejecting this response because:
  
  

  I am unsure how to proceed. The company is just saying they will look into the issue and contact us? Should I keep the case open until the billing issue is corrected?

  Also I did dispute the charges with my bank and they did a "preliminary" pay back to my account while they look into the matter. Can I continue to keep the case open with BBB?

  
  Regards,
  
  ********** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/07/2025

  I spoke to wife, ********, over the phone today about the concern and stated it is still being addressed. She understood. Thank you. 

  Customer Answer

  Date: 07/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********** *****
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been half a year that Ive been waiting for even a call back about my issue, I was delivered a wheelchair that I cannot use, I slip out of it, the width and length where I sit is to small for me. I also was delivered a hospital bed that was too small for me as well, ****** delivered this bed, upon seeing it I told him there is no way I will fit in that. I am a bariatric patient, ****** said he would take it back and get with the company to get me the right bed. Again this has been half a year thats gone by, I still dont have a bed (which someone answered the phone a few days ago 06/10/2025 and said in their system it shows I still have the bed and it was never returned. So wheres the bed? Because I am not in it!) the representative I spoke with, her name is ********, said she was sending a email over to the manager and they would get back with me the next morning, this was on 06/10/2025 we are now 06/13/2025. I never received a phone call. I called again today and spoke with ***** who also said she would send a email to the manager and they would call me back *insert eyeroll* I would like for this to be sorted out and corrected because imagine it was one of your close family member or a parent yall would not find this acceptable and this is medical negligence because this is equipment that I need, please make this right

  Business Response

  Date: 06/23/2025

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 07/04/2025

  The issue has been resolved.