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Business Profile

Testing Center

PSI Testing Excellence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to schedule for testing with PSI which is a testing organization for for the state of Georgia professional licensing. The secretary of state has approved testing as per approval notification #********* Name: ****** * ******.
    PSI is supposed to schedule me for testing either through logging in to their website or I can call and schedule via phone call. Phone call get transferred after asking personal information but no action is taken and the call just drop off.
    On the website, the message direct to make the phone call to their call center. I have tried this number *** *** **** the number provided for Georgia candidates for the last 3 weeks but no help they keep transferring and then it drop off.

    Business Response

    Date: 02/15/2023

    Testing candidate has been successfully scheduled for an exam.

    Customer Answer

    Date: 02/15/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******

  • Initial Complaint

    Date:08/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently, I have been approved to take the certified residential appraisal exam for the state of New Hampshire. I was told to call PSI Testing and set up a appointment with them. The first day it took a handful of calls just for them to process my exam fee and disconnect the call. I did not hear back from them until I called (multiple times) the following day. When I finally got in touch with a person in the correct department she was very rude and unconcerned about my situation. I ended up paying another exam fee with the promise that my first exam fee would be refunded which it has been two days and I still don't see it refunded in my account. During the entire process of setting up my exam the representative from PSI was rude and unconcerned with my questions such as why I didn't receive a confirmation email after setting up my exam. Which brings me to my second concern. After multiple phone calls (in which some I got hung up on before even getting a word out) and emails I recieved a screenshot of their computer system but not a official confirmation that you would normally get. Therefore, I asked for the specific locations direct number so I can confirm they would be expecting me which all I recieved for a response was, "No, I don’t have their phone number." At this point I have not replied back.

    Business Response

    Date: 08/19/2022

    Hello,

     

    When PSI contacted the test taker to assist with resolution in this case, the test taker responded with the attached email requesting the complaint be withdrawn.

     

    Thank you.

PSI Testing Excellence is NOT a BBB Accredited Business.

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