Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my paper based HiSET exam 03/21/2023, normally results are in 24 to 48 hours. It has been almost 2 months since I’ve taken the test and PSI customer Service have yet to give me a date on when my test will be graded. This have gave me so much anxiety waiting and not knowing if i passed my last 2 test. New test date have already passed. When HiSET was partnered with ETS, all results came in , in time. It feels like i was robbed of my money. They are very unprofessional mainly because there is no higher up person to get in contact with to receive an explanation..if PSI can’t grade my test, please give me my refund and STOP giving paper tests if its going to take forever for results. People have goals and this is just holding up those goals for individuals who work hard

  Business Response

  Date: 05/11/2023

  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We have escalated your concern to the appropriate team, and they will investigate the matter further. We appreciate your patience while we work to resolve this issue.

  Customer Answer

  Date: 05/12/2023

  This is the same response I have been getting since I’ve taking the test. I do not accept. i also called to ask for my refund for the last 2 test but i was told it was non refundable. Then i ask if it cannot be refunded, can they schedule me to retake the exam online which will be faster results. They are absolutely fraud.

  Business Response

  Date: 05/18/2023

  We will contact the testing candidate for feedback.

• Initial Complaint

  Date:03/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled an exam for March 1 & was not allowed to test due to unclear policies from PSI & HPCC. Came to resolution that I could pay $100 fee and submit transfer application form to reschedule exam for next testing window. Was told by business that after submission of fee and application I would receive email detailing next steps to schedule exam for next testing window. Did not hear back for over 2 weeks after I confirmed the money was pulled from my account and called company to follow up. Was told by company that my fee and application was never received (although I had receipt confirmation from PSI & bank records showing otherwise) and that the issue would be escalated to a higher up due to my reports of submitting the application. I received email from higher up and was asked to pay the $100 and submit application as they had no proof on their end that I ever did so. Sent an email back to higher up with receipt confirmation number and informed that I also had bank records that I could show to prove that the company did in fact have my $100. Never received email back. Followed up again with company rep over the phone who now says they do have my fee & application but couldn't tell me what my next steps were. When asked what my next steps were, he did not know how to answer and didn't know if someone would be reaching back out to me. At this point, I have made over ten calls to this business & have not been able to reschedule my exam. I am consistently being told to speak to someone else or the person simply does not know how to help me.

  Business Response

  Date: 04/06/2023

  Exams can be scheduled from June 1 thru Sept for the Sept 1 - 30 testing window. Testing Candidate must contact the HPCC regarding the retest procedure.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my test in the beginning of January there was power outage at the testing site. Could not retake my test until the power outage was investigated. The investigation is done and still I am not granted access to complete my test. I've called over 20-30 times and have talked to a representative Everytime and I either get no where or they hang up on me. There seems to be no one in charge because when I asked to speak to supervisor I get put on hold for an hour and then they hang up. I just want to complete the second half of my exam, its been months and this has made me lose numerous major career opportunities. The problem is so simple in just letting me take the second half of my test but somehow it's been almost three months and I've gotten nowhere. Promised emails and phone calls from them that have never once happened

  Business Response

  Date: 03/14/2023

  The testing candidate has rescheduled for an exam.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to schedule for testing with PSI which is a testing organization for for the state of Georgia professional licensing. The secretary of state has approved testing as per approval notification #********* Name: ****** * ******.
  PSI is supposed to schedule me for testing either through logging in to their website or I can call and schedule via phone call. Phone call get transferred after asking personal information but no action is taken and the call just drop off.
  On the website, the message direct to make the phone call to their call center. I have tried this number *** *** **** the number provided for Georgia candidates for the last 3 weeks but no help they keep transferring and then it drop off.

  Business Response

  Date: 02/15/2023

  Testing candidate has been successfully scheduled for an exam.

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******