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Business Profile

Testing Center

PSI Testing Excellence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to take the National Radon exam with a PSI testing site. I had taken the exam using PSI before. I signed up and paid online. When I went to schedule the exam I found out PSI no longer offers the exam I needed. I then emailed them (May 1st, 2022) to please give me a refund. They asked me to call them and schedule the exam. I called them and finally they recognized that they do not offer the exam and said I would get a refund in 7-10 business days. I have not received a refund as of yet. I emailed them again (May 18th ?) asking where the refund was. I was told 7-10 days. I emailed back saying it was already past 7-10 days. I was then asked for personal banking information so I would be given the refund. I said no. They already have my credit card info from when I paid and they are to use that. Sorry but it sounds like a scam to ask for my banking info. HELP. I am out $140 and PSI is not issuing me a refund as agreed upon. I have the email chain of the correspondence that I can forward to your organization.

PSI Testing Excellence is NOT a BBB Accredited Business.

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