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Business Profile

Testing Center

PSI Testing Excellence

This business is NOT BBB Accredited.

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1

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Review Details

  • Cassandra R

    Date: 01/29/2024

    I tried to sign up for my exam and they said I needed to send my certificate of completion from my course (12/15). When I sent it they created a new profile (instead of adding to original) with the wrong SSN. I paid $170 and scheduled my exam. When I went to take the exam I was unable to due to the wrong SSN (1/3). I called to correct the SSN & sent verification of the correct SSN (1/3) and was told to call back in 24 hours to reschedule. I called 1/6 and was told it was still not updated. After calling back (& spending 10+ HOURS on the phone/hold) I was told 1/17 that they deleted my duplicate accounts and created a new one and I needed to send my CoC again, it was sent that same day. I have called 5+ times since then to reschedule and keep getting told call back in 48hr and when I ask for a supervisor I am either hung up on or transferred to another agent (not supervisor) and then told no supervisors are available but they will call me back (none have ever called me back). This has been a complete nightmare and beyond unprofessional.

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