Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Stress Relief Equipment

Apollo Neuro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stress Relief Equipment.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've owned three different Apollo Neuro devices over the last 2 years. This is my third device I've owned in this time period, and the battery on this one stopped charging correctly and is malfunctioning. It only lasts 2.5 hours now, (it's said to last 5-8 hours). Every Apollo Neuro device I've owned, including this most recent device, have either malfunctioned or broke, either within the warranty period, or just a few weeks outside of it (conveniently for them). Apollo refuses to repair, or even offer any kind of significant discount to make a purchase of a new device. They expect me to purchase four devices in 2 years. The devices are $400! A 15% discount is meaningless, and that was their only offer even after escalation to customer service management. These devices are clearly not made to last, despite Apollo Neuro telling you to use them everyday for several hours. I'm extremely disappointed in their poor customer service and complete lack of empathy for someone who's disabled like I am. I am seeking a full replacement (refurbished is fine), repair, or 50% discount for a new device.

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The warranty provided by Apollo Neuro is illegal. Apollo neuro has a disclaimer of all implied warranties of merchantability. Additionally, all warranties are disclaimed past 1 year. This disclaimer violates two major laws. The first is Pennsylvania law. Specifically, UCC Article 2-316 which sets guidelines for disclaiming an implied warranty of merchantability. The disclaimer was not conspicuous and if they argue it applies after I saw the warranty, I am within the warranty period and have been denied. The second law that is violated is Federal law. the Magnusson Moss Act. This act limits online retailers from disclaiming warranties that are unreasonable. Based upon Case Law in the 3rd circuit and Pennsylvania courts, it is considered to be unreasonable for electronics of this price to not be able to charge after 3 years of use with 1) no ability to repair and 2) normal use. I respectfully request a replacement.

  • Initial Complaint

    Date:10/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Apollo neuro broke and the company was very gracious in sending a new one. I got confused and thought I had to place another order so I did. Now I have two and I am being charged for two. I only need one apollo neuro! I have been emailing them within their site (it's not an outside email that I can save) for 3 months, and no one has responded or told me how to rectify this situation. I am at the point where I am exhausted from trying to contact them.

    Business Response

    Date: 10/17/2022

    The customer requested a refund on April 15, 2022 and the refund was processed on April 21, 2022. The customer has since re-ordered. The customer has emailed our company a few times since, but in every instance, the customer stopped responding to our emails. 

     

    We are more than happy to continue working with this customer to resolve any problems they may be experiencing.

Apollo Neuro is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.