Complaints

This profile includes complaints for AAA East Central's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AAA East Central

  5900 Baum Blvd Pittsburgh, PA 15206-3803

  
• 

  AAA East Central

  20510 Route 19 Store: 103-104 Cranberry Twp, PA 16066-7526

  
• 

  AAA East Central

  24 Pine Grove Village Dr Grove City, PA 16127-4451

  
• 

  AAA East Central

  491 Allegheny Blvd Ste B Franklin, PA 16323-2975

  
• 

  AAA East Central

  1760 Park Manor Blvd Robinson Town Centre Pittsburgh, PA 15205-4807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ford Road Side Assistence said I had a dead short in a battery cell when they came to jump the car. They did not have a replacement battery available. As a 51 year year member of AAA+, I turned to them. The price online was $199.00 plus tax. When the guy from Advantage Towing showed up, he informed me there would be an additional $40 labor charge due to having to remove and reinstall a trim panel. He was here about 20 minutes total.
  Ford tells me *EVERY FORD FUSION HYBRID* has the battery in the same place. AAA knew ahead of time about the additional 3 minutes needed to remove and reinstall the trim panel, or should have known. Given how many years Ford Fusion Hybrids have been manufactured, who can believe I'm the first one?
  To gove you an idea of just how ludicrous this upcharge is, here is a youtube video showing the procedure to change the battery: ************************************************ The guy from Advantage was nice and just doing his job, AAA is a *HUGE LET DOWN*.
  Why would I ever renew my membership when I've only (seldom) used it for automobile issues?
  You have lost a 51 year member over this deception or ineptitude of not knowing it would take and additional 3 minutes to remove and reinstall the trim panel.
  Had they told me of the upcharge, I'd have removed the trim panel myself.
  $40 for 3 additional minutes...

  Business Response

  Date: 06/27/2024

  Thank you for the
  opportunity to research the member’s concern.
  
  Our records indicate that
  the member requested mobile battery service on June 19, 2024. Our independent
  contract facility, Advantage Towing, responded and tested the battery and
  determined that a replacement was needed. The member had previously called AAA
  and received a battery quote of $199.99 plus tax. The driver confirmed that
  this was the correct price of the battery but indicated there would be a $40.00
  charge for labor-intensive installation.
  
  Battery installations on
  some vehicles can be labor intensive, and we allow our independent contract facilities
  to charge a nominal fee for this service. According to our Battery Guide, the
  member’s Ford Fusion Hybrid does require a small piece of trim to be removed
  and replaced but it is not a labor-intensive install. Our AAA field manager has reviewed
  this with Advantage Towing to ensure another member is not charged in error.
  
  A representative of our
  Member Relations Department spoke to the member on June 21, 2024. She thanked
  him for being a 52-year member, apologized for the additional costs he incurred,
  and assured him that he would receive a refund for $42.80. Also, a
  complimentary membership for his next membership year effective January 1, 2025,
  will be provided. The member accepted and was pleased with the resolution.
  He should receive the check within 7-10 business days.

  Customer Answer

  Date: 06/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This weekend my elderly Mother, foster son and myself traveled about 4 hours on a weekend trip. Today we was in the Allegheny National Forest in Warren County, PA, At about 3 pm our SUV shut down. We initiated a call with AAA and 911 b/c we was in remote area with minimal cell phone signal. First issue began when the AAA representative was stating an issue with there being 3 people and our dog to get us out of the area when our car would be towed. While waiting for a call I was able to get our car started barely. We was able to get back to our hotel 30 minutes away! With no help of AAA. Then once back at our hotel we began calling AAA to have our SUV towed back home. We pay for premier service. The system text me saying 9:06 pm tow due to arrive. I called the towing company to let him know we did not need to ride with him. He had no idea of the call and stated he was unable to tow our car. I called AAA back. The lady said we had a free rental. Connected me to enterprise and did not stay on line. Enterprise rep had no idea about anything and said they do not partner with AAA no more. I called AAA back and the lady said we would have to go to the rental place for the car which was about a hour away. Our car is DISABLED ! She said that was the promotion. I asked for a supervisor. Supervisor said there was nothing she could do except have us wait for Monday to get to a rental place closer. WE work ! I called AAA back and they worked on getting a tow set up b/c a family friend drove 3.5 hours to us for a ride for us to leave the next morning. AAA representative spent the next about hour looking for a tow service. No one would do it and the one that would can’t until 9am next day!! This is unelectable. WE pay all this money for premier and can’t even get a tow when needed especially long distance or a rental car!! Spending 7 hours on this is ridiculous. This has happened to us way to many times sine we been members where we have not been helped or it’s been hours !!

  Business Response

  Date: 06/18/2024

  Thank you for the opportunity to
  research the member’s concern. We extend our sincerest apologies to the member
  for the issues that he encountered. Below is a summary of his roadside
  assistance experience and the resolution offered and accepted.
  The member had
  difficulty with his vehicle on June 8, 2024, in the Allegheny National Forest
  in Warren County, PA, and contacted AAA for roadside assistance. Due to
  the remote area and the fact that the member was traveling with two other
  passengers and a dog, there was a delay in finding an independent contractor with
  a king cab able to tow his vehicle and provide space for the passengers and dog.
  While waiting, the member managed to get his vehicle started and drove back to
  their hotel. The member contacted AAA again to request service. Unfortunately, his
  request was again delayed as king cab trucks are not readily available. The member
  was able to have a family friend drive to the hotel to pick them up. Arrangements
  were made to have the vehicle towed the next day.
  
  On June 12, 2024, Lisa
  C*****, a representative of AAA’s Member Relation’s department left a voicemail
  with her contact information and extended our apologies for the lack of service
  and delay. The member returned her call the same day and left a message.
  
  On June 14, 2024,
  Lisa spoke with the member and apologized for the unsatisfactory experience and
  noted that the service call details were forwarded to Field and Dispatch management
  teams for investigation, coaching, and process improvements. Lisa also
  confirmed that a check in the amount of $186.00 has been requested for the lack
  of service, lengthy delay, and inconvenience to the member, his passengers, and
  family friend. The member appreciated the follow-up and was satisfied with the
  resolution. He should receive the check within 7-10 business days.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance Underwriting on stored/collectible car 6-4-24
  
  Want to increase coverage so that mechanic can get battery jumped and to inspect car for resale. Car is currently insured for storage, but am having a HARD TIME with AAA auto club insurance to increase the coverage because I can't stand parallel to the car on the passenger side to get a picture...it is about 2 feet from the wall! The car battery is dead, the license plates have expired, the care has been in storage and NOT DRIVEN. The insurance company underwriter is not listening and is UNREASONABLE! i AM ALSO SWITCHING AGENTS!

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the aaa plus membership roadside assistance in nov of 2023 i have jad multiple phone calls from aaa about i dont have the membership being harrassed for months they even took the discount off of my insurance and kept fighting with me that i dont have roadside

  Business Response

  Date: 05/20/2024

  Thank you for the opportunity to research the member’s concern.
  We apologize for the inconvenience caused in receiving unsolicited mailings and
  phone calls.
  
  Our records indicate that the member
  had a previous membership that lapsed as well as a current membership that was
  provided as a gift. Direct mailings and phone calls to lapsed members is AAA’s
  due diligence, especially when a member holds AAA automobile and/or home
  insurance. An insurance policy with AAA requires a AAA membership as well. If
  they are no longer a member, they will be notified that their insurance policies
  will non-renew.
  
  A representative of AAA’s Membership
  Department emailed the member on May 7, 2024, advising that the member’s name, address,
  and phone number have been removed from all our member solicitation records for
  both the current and previous memberships to resolve this complaint.
  
  Phone communications that may have
  been pulled before May 9 will take up to 30 days to be completely removed. Mailing
  lists are requested two to three months in advance because of the long lead
  time in preparing direct mail membership solicitations. Typically, it takes
  approximately 90 days to have all mail that has begun the process to cycle
  through.

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  They have done nothing at all for the phone calls and everything I had to go thru.  Matter of fact didnt even call to discuss the matter did it all thru email never even offered anything
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 29 a AAA insured driver hit my vehicle
  Oct 30 AAA admitted fault and began the process of assessing damage (Agent: Chloe A****)
  Nov 2 I spoke to (Agent: Ron M*****) who would review the costs and approve work being done
  I expressed the concern with the damage done to my car (12k in damage) and how this was a lot of work+money for a car that would be worth nothing - he approved the work even after sharing we weren't far off of totaling the vehicle
  
  I reached out to AAA several times regarding the time line and that I was moving soon and the car was nowhere near being done, both Ron and Chloe ignored calls regarding this and it took over a month to get a reply.
  January 20th I flew back to PA to deal with my car as AAA refused to give leniency on time to allow me to get back to PA because they did not want to pay for the rental any longer than a few hours after the work was done (we still did not have a definite completion date just a couple day range)
  I spoke with Chloe several times about the diminished value of my vehicle as the collision center said it will pass inspection but this car will never drive right again and they did not feel comfortable giving me the keys. Chloe said "have the dealership fill out a form stating previous worth, current value and why it decreased and once that is approved we will have the check to you within a week covering that loss". The loss amount listed was $6200.
  Feb 7th email confirmed documents were received and submitted to the diminished value department.
  Feb 26 (agent: Jim D****) emails me saying he will only give $300 in diminished value
  March 3rd I sent photo proof of the car not sitting correct after the work done and how this amount was insulting to offer
  the documents he shared showed my car was valued at over 14K pre accident and the dealership went off KBB at 11,200 in (pre wreck) current condition
  March 15 I emailed Jim for a second time as he had not responded
  it is now March 21 and he still has yet to reply.

  Business Response

  Date: 03/29/2024

  Dear *** **** ******

  
  This will acknowledge receipt of your complaint that you filed on March 22, 2024 with the
  Better Business Bureau. You have asserted displeasure with communication and
  handling of the damages to your vehicle, as well as the process regarding your
  diminished value claim.

  Following the unfortunate accident on October 30, 2024, involving *** ******, we have
  diligently worked to address the consequences and repairs of your vehicle. I understand
  that the process, especially concerning the diminished value claim of your 2016 Jeep
  Renegade, has been a source of concern for you. Allow me to provide a detailed update
  and clarification on the current status.

  After the accident, the Interinsurance Exchange acknowledged liability and facilitated an
  inspection of your vehicle to estimate the repair costs. Diehl Collision of Butler, your
  chosen repair shop, submitted several revised estimates during the repair process. This
  iterative revision of estimates, which totaled $12,301.21, reflects our commitment to
  thoroughness and accuracy, especially as additional damages were identified. This
  amount was duly compensated to both you and Diehl Collision of Butler, and your vehicle
  was returned upon completion of the repairs.

  Subsequent to these repairs, you filed a claim for the diminished value of your vehicle, a
  concern we take seriously. Our initial assessment led to an offer of $300.00 to settle this
  claim. Understanding your rejection of this initial offer, we regret any lapse in
  communication that followed.

  The complaint you filed was escalated to AAA Physical Damage Unit Manager, Ian
  E*********, who has been thoroughly involved in revisiting your diminished value claim.
  On March 22, 2024, Mr. E********* engaged in a detailed discussion with you,
  acknowledging the complexities of your situation, especially the concerns that you had 

  against repairing your vehicle for perceived safety reasons and the financial loss you
  experienced upon trading it in.

  Upon reevaluation and considering all factors including unrepaired body damage not
  resulting from the accident, Mr. E********* proposed a revised settlement offer of
  $1,300.00 for the diminished value of your vehicle. This adjustment more accurately
  reflects the vehicle’s diminished value, differentiating between its actual cash value in the
  marketplace vs the trade-in value applied towards your subsequent vehicle purchase.
  Mr. E********* aims to ensure you fully understand the basis of this revised offer and
  encourages you to reflect on its terms. He will be waiting patiently to resolve your
  diminished value claim. Please feel free to reach out to him at ************ when you
  are ready to move your claim forward.

  We appreciate your patience and understanding as we strive to resolve this matter to
  your satisfaction. Your trust in us is invaluable, and we remain committed to supporting
  you through every step of this process. 

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an AAA membership for 40 years and rarely use it for Roadside Assistance. Last year due the problems with
  Sonata’s new alarm system, I called several times last year. On Saturday, I received a bill for $200.00 after my membership was cancelled. I called about the $200 bill for one day which stated my car was towed twice. My car had to be towed to the dealership to be unlocked, which resulted in me paying $400 for a new fob.
  
  In other words, I did not call twice to have my car towed. Also, I never agreed to. Barges, since no one informed me that I was being charged for the service. I have spent more $ 4,000 for AAA services and products over the years.
  
  I can’t believe that they charging me extra for services and cancelled my membership without even a phone call.

  Business Response

  Date: 03/18/2024

  Thank you for the opportunity to research our
  member’s concerns regarding her service entitlements and the charges she
  incurred.
  
  AAA is a federation of motor clubs throughout
  North America. Each motor club has their own territory, independent contractors,
  and staff.
  
  On October 26, 2023, *** ******** contacted
  AAA roadside assistance requesting an unlock service for her 2015 Hyundai
  Sonata in Twinsburg, OH. AAA Club Alliance, an affiliate club, provides service
  in that territory. Her keys were locked in the trunk of her vehicle. Upon
  arrival, the independent contractor discovered there was no working trunk
  release and no folding rear seats, so they were unable to provide service. A second roadside assistance request was
  placed the same day to tow her vehicle to a dealership to retrieve the key. An
  independent contractor completed the tow from Twinsburg, OH to Mentor, OH.
  
  Upon receiving this Better Business Bureau
  case, a review of *** ********’s membership record was conducted. Her
  membership listed three completed service calls on October 26, 2023. At that
  time, *** ********’s membership record reflected a total of six service entitlements
  used. She was billed the $100 surcharge for both the 5th and 6th call.  A representative from our Member Relations
  Department contacted AAA Club Alliance on March 13, 2024, and verified that
  only one service call was completed on that day.  Due to a systems error, the member had been
  charged two extra service entitlements leading to the $200 bill that she
  received. Her record has been adjusted to reflect the correct usage resulting
  in the elimination of the bill.
  
  On March 13, 2024, a representative of our Member
  Relations Department attempted to contact *** ******** by phone but reached her
  voicemail and a message was left. An email was sent to the member to apologize
  for the confusion and advise that her record has been adjusted to reflect the
  correct amount of service usage. The e-mail also informed her that the bill was
  eliminated, and her membership was reinstated.
  
  *** ******** responded the same day by e-mail
  to say thank you for the resolution.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pay a yearly fee to AAA. Hardly use the services for roadside assistance. On January 17, 2024 needed a jump for my car battery and was told no services were available for that. So no roadside assistance available. Not acceptable for a company that gives a sense of security to road travelers.
  ****** **** *** ********** ***** ***** ***** ****

  Business Response

  Date: 02/27/2024

  Thank you for the opportunity to
  research the member’s concern. We extend our sincere apologies to the member
  for the issues that he encountered.
  
  AAA is a
  federation of motor clubs throughout North America. Each motor club has their
  own territory, independent contractors, and staff.
  
  On January
  17, 2024, the member contacted AAA roadside assistance requesting a jump start
  for his 2013 Mazda in Columbus, Ohio. AAA Club Alliance, an affiliate club, provides
  service in that territory. Due to extreme weather conditions on that day, they
  had suspended all services to members that were in a place of safety. Therefore,
  the member did not receive service.
  
  On January
  18, 2024, the member contacted AAA East Central, his home club, to file a
  complaint. A representative from our Member Relations Department contacted the
  member and apologized for the service issues. In addition, a $25.00 goodwill
  check was issued on February 5, 2024, and mailed to the member’s address. The
  member was satisfied with this resolution.
  
  Upon
  receiving this Better Business Bureau consumer complaint, we reopened the
  member’s original complaint. On February 22, 2024, Judy, a representative from
  our Member Relations Department, contacted the member. Judy spoke with the
  member’s father and extended our apologies and asked if the check was received.
  The member’s father was not aware and said his wife was following up. Judy left
  a voicemail on February 23, 2024, inquiring if the check was received. As of
  February 26, we have not received a call back. 

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Friday 2/2/2024, for an auto insurance quote. Purchased a policy that was to begin on 2/3/2024. However, just one hour later found a cheaper rate and better coverage. Called in just one hour later and no one would take my call. I could not get ahold of someone until Saturday 2/3/2024 once the policy had already been set to begin. I think this was purposely delayed so that aaa could obtain partial payment. I will be filing a dispute with my bank to ensure the entire $510.00 will be refunded for the premium of the insurance policy not used.

  Business Response

  Date: 02/06/2024

  Thank you for the opportunity to
  research the member’s concern with his recent insurance transaction. We extend
  our apologies to the member for the issue he encountered.
  
  The member
  spoke with ****, a AAA East Central insurance sales agent, on Saturday, February
  3, 2023, to cancel the policy. **** attempted to cancel the auto insurance policy,
  but there was a same-day bind block on the policy. **** advised the member that he
  would need to wait until the system released the block on Monday and he would
  then cancel the policy and issue the refund.
  
  On Monday,
  February 5, 2024, **** cancelled the policy flat as of the effective date of
  February 3, 2024, and the full refund in the amount of $510.00 was issued. The
  member should receive the refund within 7-10 business days. 

  Customer Answer

  Date: 02/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Thank you for your help in resolving this issue.
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We constantly get MAILERS from this company at our new forever home we bought in April 2020, almost 4 years now. We have no desire to purchase an Auto Service Plan, since it is provided by our very good USAA Home and Auto Insurance company. I have opted out of getting unsolicited mail from all sorts of businesses that I no longer want to their mailers or advertising, when I am not interested in any of these items. So please have AAA stop sending their ROUTINE advertisement mailers to our Sonora, KY address.

  Business Response

  Date: 01/17/2024

  Thank you
  for the opportunity to address the consumer’s concerns regarding direct
  mailings. We extend our apologies for any inconvenience caused.
  
  We have flagged the consumer’s Sonora,
  Kentucky, address as “Do Not Solicit” for any future direct mailings. Due to the long lead time
  in preparing direct mail solicitations, mailing lists are requested two to
  three months in advance. Typically, it takes approximately eight weeks to have
  all mail that has begun the process to cycle through. Therefore, they may
  receive a mailing until the process takes effect.

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,

  I did not see where the company agreed to stop sending me regular mailers asking me to purchase a auto road service plan, that is already provided by me insurance company USAA.  I have no intentions of moving from USAA auto insurance.  So stop this unwanted advertising mailers.  I have been here nearly 4 years.
  
  
  
  ****** ******

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 5/23/2023
  Total Amount: ****************** * *******  I had purchased a Pittsburgh to ******* *ound trip starting 9th Feb 2024 on the mentioned date. AAA emailed me the tickets and PNR from the airline on 5/23.
  
  On 12/12, I had to call AAA since I was unable to modify anything with the reservation on the airline website. The agent, Christina (am hoping I am spelling right), told me they were never ticketed and I need to call the airline and book them fresh. She said she is going to cancel and issue full refund to my credit card. I called her back again after speaking to my CC company as they said they cannot refund purchases made prior to 6 months, she confirmed the same.
  
  On 13/13, I received email from AAA from a person Marie saying since these were ticketed no refund is possible.
  
  Due to their mishandling, now am losing out on $5144. AAA could have called me in May if these were not booked correctly instead of waiting till I called again in December. If they knew they cannot refund, they should have rebooked instead of canceling it. Meanwhile, I have already booked this trip at a much higher price already due to their mishandling of this entire transaction.