Business ProfileforAAA East Central

I called AAA at 6:30pm asking for towing services, and I was told it would be 45min and that the tow company would reach out to me. 40min later, no one had reached out to me, so I called again, only to be told that the tow truck broke down and they were in search for an alternate company and they escalated my request to the dispatch in my area and they would reach out to me. 30min later, still no call back, so I called again. And they said they were still searching, so I waited another hour, but called them back when I had not heard anything from them. By this time, it is around 8:45pm. I used their online system to request a tow and they said that one would come get me by 10pm and they sent a text message saying they would give me "regular updates" via text. By 9:50pm, I had not heard anything, so I texted the number, and the automated response was that there had been a delay. Why didn't they give me the promised "regular updates" about this delay? Why did it take until I texted for them to inform me? So I call AAA again, and they got me scheduled with a local tow truck company called ***************** (that had only 1 star reviews), and said the tow truck would arrive within 30min (around 10:25pm). By 10:15pm, still nothing came as far as anyone even headed out my way. No word from ***************** or the second one that was booked online. So I called *****************, and they said they will be there in about 45min (11:00pm) and someone would give me a call. I waited till 10:35pm...no call still. By this time, it's been FOUR hours since I first called for a tow company. And literally NO ONE had taken any initiative to tell me of any delays or news of their ETA. I'd been the one calling and checking up on them. I called ***************** but they did not pick up any of my 3 phone calls over a span of 5-10min. So I called AAA once again, and they informed me the tow company was delayed for yet another 45min or so. It's now 11:30pm, 5 hours since my first call, and I'm still here...