Reviews

This profile includes reviews for Aires's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aires has 6 locations, listed below.

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  Aires

  6 Penn Center West Ste 200 Pittsburgh, PA 15276-0119

  
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  Aires

  15660 Dallas Pkwy Ste 1150 Dallas, TX 75248-6696

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  Aires

  44 Shelter Rock Rd Danbury, CT 06810-7000

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  Aires

  2260 S Xanadu Way Ste 300 Aurora, CO 80014-6510

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  Aires

  7755 Center Ave Ste 1000 Huntingtn Bch, CA 92647-3090

Review Details

• Review fromZakeyia S

  Date: 12/06/2024

  1 star
  ******** business and customer service. They are holding my property that was picked up from my legal residence and refusing to give it back or give me access to it. The property came from a martial home and my husband is still overseas. He has ptsd and is an alcoholic. Even thought list have been sent to them telling what property belongs to who they refuse to release my property to me. They have also blocked my number and email so that I cannot make contact with them. My son and I have been trying to get our property back for almost a year. Due to this my husband is living his life overseas meanwhile my child and I are in the U.S in our home without furniture etc because Aires refuses to release our stuff. Please beware and NEVER allow this company on your home or let them get ahold of your possessions.
  

  Aires

  Date: 12/10/2024

  This correspondence is in response to Review ID ******* Ms. ***** was not a consumer of Aires services. Aires contracts directly with businesses and corporations. On their behalf, we administer relocation services for relocating employees. Relocation services include, but are not limited to, household good shipments and storage of goods. Ms. ***** was either the spouse, former spouse, or co-habitant of an employee that Aires was assisting on behalf of a corporate client. The employer, with employees approval, requested that Aires ship personal effects and store personal effects for him while the employee was temporarily on assignment. Aires has performed this service for the employee and continues to perform the service within the policies and agreements of our corporate client, the employer, and their employee. In the very recent past, Ms. ***** has reached out to Aires suggesting that some of the property we are storing belongs to her and that due to her no longer having a relationship with the employee she would like to have these goods returned to her. We have consulted with our corporate client and the employee of the corporate client, but they have not directed us with further information or asked us to release any goods to Ms. ****** We cannot unilaterally make a decision to release goods of our customer to a third party who is now alleging that they belong to her. We will require our customer to direct us to release those goods or a court of competent jurisdiction to do so. To date, neither of those two things have happened. We have taken the individuals phone calls and messages until it got to a point where she was not receptive to anything we were saying and became hostile. As a result, and to protect the interests of our employees, we had to ensure we blocked communication from her. We certainly have no desire to keep property that should be sent to her. However, Aires is not in a position to determine what would be allowed to be sent to her and what would not be. We packed the goods and stored them with an assumption they all belonged to our corporate clients employee. The corporate client's employee is reviewing the list of items to determine which items he will give permission for Aires to deliver to Ms. ****** The corporate client has advised that they will not pay for the cost of delivering the items. We hope this explains the details related to this situation and we would be happy to provide further feedback or information if needed.

• Review fromKeron G

  Date: 09/01/2023

  1 star
  Working with Aires has been a nightmare. I was forced to utilize their service as they are contracted through my employer. The policy consultant who is/was responsible for my account is TERRIBLE at communicating. The baseline of her job is to communicate with her clients, and ensure a smooth transition. Aires claim to be world class in providing service, however I disagree as simple things such as communicating with their clients seem to be a difficult task for their staff. The mobility rep, ****, that I worked with was wonderful, and she was very helpful. Even went out of her way at times, however I'm unable to understand how the Policy consultant represents them in such opposite manner. Emails returned 4-5 days later, and phone calls were never returned. If she did return my call no messages were left to convey her intent, or that it was even her. This is a poor way of doing business, and I am not inclined to recommend Aires. I submitted documents to them MULTIPLE times, but somehow they kept getting "misplaced" by the policy consultant, and I will receive emails a week later asking for the same documentation I submitted the prior week. In my honest and humble opinion business correspondence should be followed through within 24-48 hours especially when we are dealing with financial matters. I've heard/read many complaints about the same issues from other Aires clients on other boards, but I refused to believe an organization could operate under those circumstances. I was wrong, and absolutely regret my relocation due to what has occurred over the past couple of months.
  

  Aires

  Date: 09/26/2023

  Thank you for bringing these concerns to our attention so that we may improve our services. Please accept our apology for the communication gap while your Policy Consultant was not available. Proper back up and support has been installed and we have used your feedback to implement improvements to our service communication.Aires provides relocation benefits to the customers employer. As their relocation partner, the customer is initiated into our services and we proceed to counsel them throughout their relocation on their benefits. The customer receives a consultation call, a written copy of the relocation benefits authorized by their employer, and a follow up email after the consultation call. Here is the timeline of documented events that led up to the customers BBB review:6/21/23 Aires Policy Consultant reached out made our Initial consultation with the customer 6/22: ********************** missed a call from the customer. ********************** should have called back the same day, but did resolve transferees question by email over the weekend (6/25)6/26: Email from the customer about booking house-hunting trip through Concur .6/26: Aires Policy Consultant replied to the customer with necessary information which customer thanked for the clarification 6/28: Aires missed a call from the customer 6/28: The customer emailed ********************** following up on the missed call with a question 6/28: Aires replied to the email from the customer 7/9: (Sunday) ********************** received an email from the customer requesting a call to discuss submitting the receipts for the house hunting trip. Our offices are not open on Sundays, and the Aires Policy Consultant followed up with the customer on Monday.7/10: On Monday, ********************** replied to the customer, offering available call times to connect with the customer and also provided the (Renter expense matrix) document with answers to customers questions 7/11: The customer emailed ********************** to cancel the need for a scheduled call, stating the document received answered the questions.7/16: The customer submitted their expense form to ********************** 7/************************* Expense Auditor advised the Policy Consultant that additional documentation was needed to process expense in accordance with the customers employers relocation policy terms 7/28: The Policy Consultant emailed the customer that additional documentation was needed. The Policy Consultant should have been faster on relaying this request to the customer. Too much time passed. 7/28: The customer emailed ********************** the requested documents.8/6: The Policy Consultant emailed the documents to the expense auditor on 7/28 that was originally requested on 7/20. Expense auditor notified Counselor on 8/7 that documentation provided was not correct. This should have been a much faster turnaround from the Policy Consultant.8/8: Aires emailed the customer to advise the document was not sufficient per their employers requirements and requested the correct documentation 8/8: The customer emailed one of the 2 documents needed 8/15 The customer submitted a new expense report for additional items 8/17: Aires followed up with customer to advise another document was still needed, referring to the original request on 7/28 8/17: Aires missed a call from the customer (Thursday) this message was not returned timely by Aires 8/21: The customer provided the remaining documentation needed and Aires spoke with customer to confirm that the documents provided were acceptable.8/30 Aires advised the transferee that we are unable to process the additional expenses due to limitations of the policy benefits and total costs put in place by their employer. The Policy Consultant in this case was not as responsive as Aires expects their team to be. Aires Policy Consultant failed to provide the additional contact information for others at Aires that can assist customers when the assigned Policy Consultant is not available. This has been corrected by including additional levels of contact information in our email signatures and we also by provide each customer with a contact sheet. Additional internal training has been performed to address this customers concerns.Thank you for the opportunity to improve our communication.