Complaints

This profile includes complaints for Aires's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aires has 6 locations, listed below.

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  Aires

  6 Penn Center West Ste 200 Pittsburgh, PA 15276-0119

  
• 

  Aires

  7755 Center Ave Ste 1000 Huntingtn Bch, CA 92647-3090

• 

  Aires

  13105 Northwest Fwy Ste 1110 Houston, TX 77040-6320

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  Aires

  44 Shelter Rock Rd Danbury, CT 06810-7000

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  Aires

  2260 S Xanadu Way Ste 300 Aurora, CO 80014-6510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business provided me with a client tenant and overpaid the rent when the tenant left early. They asked for three months rent back. I sent only two, because they had filed a 1099 with the IRS for the $3200 month of December payment. I asked for a revised 1099 correcting their error. Today they refused, and again asked for the $$. I fear that if I do not return it (and eat the tax ), they with try to hurt my credit. Thank you

  

  Business Response

  Date: 03/27/2023

  Dear Sir,

  I cannot locate a file regarding your complaint.   I would appreciate it if you would please advise the transferee name to help me research the case.

   

  Thank you.
  

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. i HAVE BEEN ASKED TO BETTER ISENTIFY THEIR CLIENT.  HER NAME IS ***** ****** AND THEY HAVE A ***** ****** ****** ASSIGNED.  NO OFFER OF RESTITUTIOPN YET.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** ****

  

  Business Response

  Date: 05/17/2023

  The landlord returned the
  overpaid rent back to Aires.
  The Aires Client Service Manager was in contact with him and the issue has been resolved.
  

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from Michigan to Colorado under the assumption that this relocation agency would help me, as they told me. I was in contact with agents in the beginning of September 2022 planning for a move at the end of October. This gave AIRES nearly two months to provide me with information on permanent and or temporary housing, neither of which they did. For two months. In fact, it was nearly impossible to get any sort of response until I mentioned seeking legal action. Because of their false advertising, I was forced to drive 1,300+ miles and live out of my car for a weak without any of my belongings or property. Then when I sought reimbursement for airfare, as my policy states I am allowed while living in temporary housing (I would consider my car temporary), they refused to reimburse me. They then proceeded to mislead me further by saying that my company that hired me directly, is not approving of the reimbursement. After speaking to multiple managers at my company, including HR, hiring managers and the business manager, they ALL informed me that it was in fact AIRES that refused to accept my reimbursement. Not only is this company extremely misleading and unreliable, they will not compensate you for their own mistakes, and their errors come at the clients expense. I am very disappointed with the entire process and experience I have had with AIRES and certainly would want an investigation into their false advertisements/misleading information.
  
  I would like to reiterate that none of this would even be a discussion had the company found me some sort of shelter like they advertised.

  

  Business Response

  Date: 11/09/2022

  Aires
  is the third party relocation company hired by the customer’s employer to
  assist her with a relocation from ******** ** ** ******* ***  Our role is
  to administer the relocation benefits offered within her employer’s policy
  while complying with the guidelines they provided to Aires.
  
  We
  received an authorization from her employer on 9/15/22 and Aires contacted The
  customer the next day on 9/16/22. 
  Aires
  Policy & Property Consultant had a call with the customer on 9/21/22 to
  review policy, complete a needs assessment, and review her benefit package
  which included a financial limit on the total amount of expenses they would
  cover of which she was aware.
  During
  this call the customer confirmed that she would like to use the funds available
  to assist with a household goods move, temporary living, final trip
  reimbursement and if any funds remained, in the form of a misc. allowance.
  
  Aires
  Mobility Specialist also had a call with her on 9/30/22 and during this needs
  assessment she informed Aires that she needed to be in Colorado by 10/24/22 and
  that she also had 5 pets (4 cats and 1 rabbit) and she would most likely do a
  self-move to save funds for other benefits.  The customer said they would
  touch base and she would keep the Mobility Specialist updated as to her
  anticipated check-in date after she firmed up other plans.
  
  On
  Saturday 10/15 when our offices are closed, she emailed our Mobility Specialist
  for shipment options.   Aires replied to her on 10/18 that her most
  urgent need would likely be temporary living at destination before shipping and
  that Aires would search options for her.  
  
  Options
  for temporary living that will allow pets are much more limited, especially
  with the number of pets she owns.  The Aires Mobility Specialist sourced
  options which can take a few days. He updated her on 10/21/22 that we were
  still looking for options and informed her that she could bridge the gap by
  staying in a hotel until we found something for her. She said that she would
  look into a pet-friendly hotel until we found her temporary housing.
  
  On
  10/24 she claimed she had no money from expenses that she submitted to Aires on
  Saturday, 10/22/22.  The customer’s expense submission was audited and
  reimbursement funds were direct deposited to her bank account on 10/27 &
  10/28 which is well within the timeframe agreed upon with her employer.
  
  On
  10/25/22 The customer’s partner reached out to see if Aires can set up direct
  payment with a hotel they found to stay at from 10/25-11/1. The Mobility
  Specialist advised The customer that we could likely do this and that we had
  some options for apartments coming back. That same day Aires temporary living
  partner that looked into setting up the direct bill for the hotel told us, “the hotel
  stated the guest had checked out and went to a different hotel. In addition,
  they stated they are not able to rent the room they were in due to pet
  cleanings. They were not aware of all the animals the guest had brought with
  her. Please view the note below from the hotel: Unfortunately, we will not be
  able to rent the room to your client. Housekeeping has informed the room is not
  rentable due to pet issues. Not sure why litter was in the shower which they
  may have had another animal with them .  Hay / grass was on the carpet. 
  We will need to place the room out of inventory until we are able to schedule
  the proper cleaning for the room.” 
  
  Aires
  Mobility Specialist asked our partner to research other hotels but they only
  found one, and it had a two pet limit, but other options for alternate stay
  were provided and confirmation was given to The customer. The customer asked
  the Mobility Specialist for his mangers contact information which he provided.
  
  On
  10/26/22 the Policy & Property Consultant requested proof of payment from the
  customer for lodging during her final trip which is required by her employer
  which she provided. She also asked the customer if she would like to receive
  the misc. allowance payment.  
  
  The
  customer emailed stating that she was not happy with the Mobility Specialist
  and that he didn’t help at all. She said she was told the misc. allowance would
  be processed on 10/24 and she would have it within 3-5 business days. The funds were paid out to the customer on 10/27.
  
  On 10/28 The customer asks if airfare for a return trip to origin
  would be covered before she booked the tickets. The Policy & Property
  Consultant told her that the tickets had to meet the guidelines with the policy
  and provided that specific information again.
  
  After office hours on Friday, the customer emailed Aires saying
  she needed to book the tickets asap and to confirm it would be covered.
  
  On Monday 10/31/22, the Policy & Property Consultant saw the
  email and replied that she would have to check with the customer’s employer to
  see if they would approve these tickets as an exception. 
  
  Per The customer’s employer’s policy, a return trip, which is for
  an employee to return to origin to visit immediate family (spouse/partner &
  children), would NOT be covered because her partner was with her at
  destination. 
  
  The customer had already booked the tickets on Sunday 10/30/22
  without confirmation from Aires that she would be reimbursed. The customer said
  if they weren’t approved, she wanted the contact information for who
  denied them.  The customer’s employer responded to Aires that they would
  not approve reimbursing her for the tickets.
  
  The Team Lead for Aires Policy & Property Consultant called the
  customer to discuss the issues and why the customer’s employer denied the
  reimbursement for her airfare.
  
  The customer said her partner was not with her but at origin.
  Aires provided the customer with copies of expenses she submitted for herself
  and her partner for the final trip and temporary living showing her partner was
  at destination.  The customer then said that her sister was in origin so
  Aires needed to approve the airfare reimbursement. T
  
  The Aires Team Lead told her that visiting her sister is not
  within her employer’s policy guidelines.
  
  The customer found permanent housing so she didn’t need any
  further temporary living after 11/1/22.
  
  Aires does not have the authority to reimburse employees for
  anything outside the employer’s guidelines. Aires audits expenses to the
  employer’s guidelines and acts as a passthrough for funds received from the
  employer that are then reimbursed to the employee.
  
  Aires submitted an exception to the customer’s employer, which they denied.  This is  why she is not being reimbursed for airline
  tickets.
  
  Respectfully submitted,
  ***** *** *******