Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over management on August 1st 2024 from a previous management firm. It was owned by the same person, just different management. Moving to the past week, I was asked to sign a questionable lease waiving basically all rights which I declined. I asked abouty last months rent that was transferred from previous management firm. This company claims they never received that information. They asked for proof of payment to the former manager firm. Which they already had during the transfer. They knew everything, myontjy amount of rent, had my lease, **** ****** etc. somehow they only didn't know about last months rent. The refused to call previous management so I did. I had the proof within. A few hours. By the time I went to email the ledger, they blocked me on email so I could not send it to them. These funds came from a federal program and must be used accordingly. They will claim the bank now owns the property. That did not happen until 11/25/2024. Almost 4 months after they took over. There is no logical reason to with old my last months rent other than my choice. It cannot be used for security deposit or applied to charges after move out which is what I anticipate they would do simply to avoid the credit. Rent is rent. Totally separate from any other fees. They need to apply my credit. The ledger from previous management company who I started with is attached. This is what they got on 7/30/2024 as proof of my standing at that time. You will see the first few lines show a check from blueprints credited to first last and security in addition to some monies I paid as well. Property Master Manager claims they don't have this info. I am blocked from sending them emails so I had no choice but to file this complaint and use other available options.

  Customer Answer

  Date: 04/08/2025

  
  The management company has rectified the situation and you can remove my comment from public view and Close this case.  
  
  Thank yu for your services. 
  

  
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partners and I of ***** ********* ********** ***. had hired Property Manager Masters to manage our property of 6 Units. Property Manager Masters were charging us for additional fees for units which were not being rented out. Under Property Manager Masters management, we also experienced a unit not being rented out for approximately 4 months under the pretense that the unit needed substantial work. Our present management company placed a refrigerator in the unit and it was rented out.

  Business Response

  Date: 10/06/2023

  From being in this business for 10+ years I felt the quality of some of the materials used in the apartments could've been in better condition for the potential new renters. All the work was suggested, nothing was ever done, the choice is ultimately up to the owner. The apartment was advertised and shown but after showings the people were no longer interested. As far as extra expenses for vacant units, I am not sure what he is referring to. We only charged management fees for the units that were occupied, we were paying the utilities for the vacant units and those were being charged for reimbursement to our company, and there was a charge for both of his properties because our maintenance man went out to meet with insurance inspectors. Other than that there were no other charges. Our bookkeeper sends out a monthly statement and never once was it brought to our bookkeepers attention that Mr. ********* believed he was being charged for something he shouldn't have been. In May of 2023 Mr. ********* gave notice that he would no longer be using us as his property managers, we sent him his final monthly statement and never heard a word back. From June until August we were still getting utility bills sent to us and also rent payments that had not been changed to the new property managers name, so in order to avoid our company having collections put on us we paid them we also had to call the utility companies and have the service shut off so we would no longer be billed. So in June and July, and we will be sending one this month for September Mr. ********* again was sent a statement by email. No response and I also reached out through email and text with a copy of the bills we were paying stating they needed to be switched to his new management teams name. Even then while we were still making payments on his behalf and still having to do administrative work monthly because of this we never charged him anything other than the cost of the bills.

  Mark B*****

  Property Manager Masters, LLC

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management property has been nothing but trouble! My address was 5 east orchard avenue, *** ** * ********** *** *****. They are stating I owe them my last months rent when I paid my last months rent to my previous landlord upon move in. I moved in March of 2022 with an old landlord and paid them my first, last, and security deposit when I moved in. They told me when they sold the building in May of 2022 to PMM, LLC that ALL OF MY money, first, last, and security deposit was transferred over which I have in writing. Now that I have moved out, PMM, LLC is stating I owe them my last months rent which I do not since I already paid. My rent did increase so I paid the different but do not owe the amount I paid upon move. When I called they told me they sent my security deposit back a month ago but I never got it. I originally spoke to Chrisy, who stated I no longer owed last months rent, due to me paying upon move in, again, which I have in writing. Now that Chrisy is no longer with the company, I am being told otherwise. It has now been over 30 days for me to receive my security deposit, so I deserve double which would be $1300 because my security deposit and rent was originally $650. I also do not need to Pay my last months rent which is what they are stating I still owe. They also didn’t even know I moved out when I sent an email more than 30 days prior to my move out AND confirmed with Chrisy and we’re still charging me rent even though I no longer was living there. I paid all of my rents on time and have proof of all of my payments being on time and the correct amounts. I want $1300 back for this issue since they failed to pay me within the 30 day time frame and are blatantly lying to me.

  Business Response

  Date: 10/03/2023

  Good morning,

  There was a discrepancy when the new owner's came on board.

  We did ask her kindly to review her account so that we can both be on the same page. However, I think she just became frustrated and started calling other companies with the same name as ours and verbally abusing them (we were notified by another PMM), and then submitted this claim.

  After researching our records and the records of the new owner and old owner, we found that she is due her security deposit.

  I'm sorry that your were burdened by something that could have been worked out if the other party would have just re-viewed her ledger on her Rentec Portal, as she was asked to do to resolve this matter.

  Her security deposit will be mailed out today to her Mother's address as she has asked of me.

  The only reason we would ever hold a security deposit is if there is a discrepancy on the ledger or damage to the property.

  Thank you for your time is matter.

  Regards,

  Denise
  Office Assistant
  ******** ******* ******** ***
  ************

   

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I am extremely upset and hurt that Denise accused me of being verbally abusive. I have never been verbally abusive to anyone and I reached back out the company who contacted me first and he stated he never spoke with Denise or my landlord company, he only left her a voicemail and sent her a text to help me out and she never responded. He did confirm that I did not verbally abuse him. I have no idea how he got my voicemail due to me only calling the number Denise gave me. I have given PMM, LLC plenty of chances to resolve my account issues, as my proof will show, and they told me several times I was getting my deposit back. Then a little while after they stated that, their portal showed me that I owed them money again in the amount of $1255 because they thought I still lived there. When I tried to reach out to see why they were showing me the incorrect amount of money again, they would ignore me and not respond. When I did finally get one response as a text, they lowered my amount due to $605 and stated for me to check my portal to see why it was owed. I did check my portal several times as shown below in my proof, and there was no info as to why I owed that. All it said was that I owed for August of 2023 rent, which I did not owe and paid upon move in to my old landlords. The number $605 makes no sense either because my rent was $695 at this point. I have no idea where they were getting their numbers from. I was also lied to and told my security deposit was sent out a month ago, but when I asked for confirmation of the original check being sent out I was ignored. Also, why would it have been sent out to me if they still thought I lived there? It makes no sense. When I finally called again, I did speak with Ashley (the bookkeeper) and she stated I was being charged an extra security deposit because they did not know I was a current tenant when they bought the building, which is a huge problem. This charge was not shown on my rentec portal summary so I am not sure where that came from either. 
  If PMM LLC would have kept better records and responded to me with why I haven't received my security deposit back within 30 days and took the time to communicate with me to realize that I was correct the whole time, this complaint would not have needed to be filed. I did finally receive my security deposit back after 30 days, but wanted people to be aware of this company.

  Thank you for your time,

  
  ***** *******

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been living at *** ****** ***. since 2021 Mr. Mark * ****** the owner of property masters management is wanting me to pay rent when I live in a mouse infested building and there’s mold in here and feces
  from the sewage line in the basement and I can smell that in my living room And they wanted me to do a maintenance request which I did and they bought mouse bait three months ago and now there’s still mice here and they were telling me that all of the ongoing problems from September don’t have anything to do with them since they bought the building in mid November 2022 and it’s March 2023 and I’m still living with the same conditions with my one year-old son and they keep on threaten to evict me and my son when my money is an escrow and I just wanted them to come fix the repairs and fix the mice problem

  Business Response

  Date: 06/20/2023

  This is in reply to the complaint that was filed with the BBB regarding our tenant ********** ********.   Ms. ******** sent a complaint regarding some repairs she requested to be fixed and were not in a timely manner.  We are the management company and not the owner of the property.  We are bound by our contract to send all repairs to the owners for approval which we did.  The owner did not respond immediately.  I contacted Ms ******** and notified her of the situation and asked her about the complaint.  She said she would withdraw the complaint and when she contacted the BBB they stated she could not and we would have to respond to the complaint.
  
  
  Mark *. B*****
  Property Manager Masters, LLC

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning October, 2020, I entered a rental agreement with Property Manager Masters LLC for an apartment, and paid a security deposit of $865 ($840 for the unit and $25 for a water deposit). Subsequently, the house was sold to an out of state buyer and Property Manager Masters LLC was retained by the new owner and the security deposit was transferred to them--at least that is what I was told. However, my suspicion is that the previous owner never sent the deposit to the new owner neither directly nor through PMM.
  
  I left the unit cleaner than when I moved in and left no reason for deductions from the deposit. Now, 52 days have gone by since I vacated the apartment at the end of the lease and my deposit hasn't been returned. By law in Pennsylvania, the deposit must be returned within 30 days or double the amount is due to me. PMM told me that they "are employees" of the owner and do not have control over the deposit money, so PMM is passing the buck and denying any responsibility for returning the money.

  Business Response

  Date: 12/14/2022

  TeMr. ********** records are inaccurate.
  
  He originally signed a lease on 11/01/2020, with ********, who was
  the original Property Management Company. 
  
  The copy of the lease we received from ********, stated that he
  paid a security deposit of $825 to who, I believe, was ********. However, I do not
  know that for a fact. Mr. ******** could have paid it directly to the owners. 
  
  The property was sold in August 2021 to my client.  However, at that time, I believe the security
  deposit was transferred to my client, but because we are not the owners, I cannot
  say that with certainty. 
  
  Property Manager Masters, LLC took over management in September of
  2021.  We had Mr. ******** sign a new
  lease with our company, Property Manager Masters, LLC in October of 2021 and we
  did not request a security deposit when we renewed his lease. Therefore, as you
  can see, we do not have access to his original security deposit.
  
  Mr. ******** had his brother notify us that he was vacating when
  his lease ended.  He contacted us and
  stated that he did not receive his security deposit back and we notified him
  that we are only the management company and not the owner, and that we have
  nothing to do with the security deposit and that we would have to notify our client. 
  
  He notified us again that he did not receive the security deposit
  and once again, we notified him that we are not the owners, that we are the
  property manager. 
  
  We contacted the owner and stated that Mr. ******** has requested
  that his security deposit be returned to him. Therefore, I believe that we
  solved this issue on our part for Mr. ********. 
  
  Since we were contacted from the Better Business Bureau, we made another
  attempt to contact the owner of the property and was authorized to pay Mr.
  ******** out of the owner’s account and we forwarded Mr. ******** the amount
  the owner authorized to the address Mr. ******** had given us, so I believe
  this matter should be closed.