Reviews

Review Details

• Review fromJohn K

  Date: 11/21/2025

  2 stars
  So I have used *** **** moving three times in 10 years this last time number three will be the last. They were not motivated they were not very personable they did not use tarps they did not look out for the stuff my furniture I had five pieces damaged they didn't unwrap the beds from the plastic they didn't put the mirror back on the dresser they were on time I tipped them $50 each and I shouldn't have but I did. They smelled a little like pot too. If you're going to hire young unprofessional kids you need to put them with a professional that can teach them right. And I recommended several people to this company. Not again. I will follow my complaint and we'll see what happens. Sorry I meant to leave 1 star.

• Review fromPamela B

  Date: 11/11/2025

  5 stars
  I have used *** **** moving company 15 years ago and was so impressed that November 7th 3025, I found myself having to move again. I called *** **** and within a week secured a moving date within a week of finding new home. The 2 young men that assisted me were excellent and professional: Taizion and Shae! During a very difficult time in my life- divorced, and disabled, they made this difficult time much easier! I am so thankful and highly recommend this moving company! ****** ****
  

  Don Farr Moving & Storage Company

  Date: 11/17/2025

  Thank you so much, ******! We truly appreciate you choosing us again after 15 years. Were glad Taizion and Shae were able to make a difficult time a little easier for you. We wish you all the best in your new home, and were always here if you need anything in the future!

• Review fromMary M

  Date: 11/07/2025

  5 stars
  Wonderful help. Polite workers. Office help exceptional. Would highly recommend
  

  Don Farr Moving & Storage Company

  Date: 11/10/2025

  ****, thank you so much for the 5-star review! Were thrilled to hear our crew was polite and our office team provided exceptional help. Your recommendation means a lot to us. If you ever need anything elsemoving, storage, or an extra set of handswere here to help.

• Review fromDean A

  Date: 10/29/2025

  5 stars
  We recently moved from a four-level home with four bedrooms, and the experience could not have been better. The crewAAron, ******* ****** and Samexecuted the move perfectly. They packed our kitchen and China cabinet items with exceptional care. Special attention not to damage floors, walls and doors at the old and new residences. We recommend *** ****** moving services, and you may want to request the crew by name!
  

  Don Farr Moving & Storage Company

  Date: 10/31/2025

  ****, thank you so much for the 5-star review and for trusting *** **** ********************************************* with your four-level, four-bedroom move. Were thrilled to hear that *****, ******* ****** and *** delivered a seamless experienceespecially with the careful packing of your kitchen and China cabinet items and the protection of floors, walls, and doors at both homes.Well make sure the crew sees your kind words. Your recommendation means the world to us, and wed be honored to help again any time. If you ever need an extra set of hands or future moving or storage support, please dont hesitate to reach outand yes, you can absolutely request this crew by name!

• Review fromBrittany L

  Date: 10/29/2025

  5 stars
  *** **** was really efficient and they made the process really smooth for an out of state move! ***** gave a personal touch experience. We appreciated ****, ***** ***** and *** as they were so professional protecting our belongs and walls.
  

  Don Farr Moving & Storage Company

  Date: 10/31/2025

  ********, thank you so much for sharing your 5-star experience! Were thrilled to hear that your out-of-state move went smoothly and that our team made the process efficient from start to finish. ***** takes great pride in providing a personal touch for each customer, and were glad that ****, ***** ***** and *** delivered the professionalism and care that *** **** ********************************************* is known forespecially in protecting your belongings and walls.We truly appreciate your recommendation and trust in our team. Wishing you all the best settling into your new home!

• Review fromPeggy H

  Date: 10/13/2025

  5 stars
  These guys are rock stars! I've moved many times and have never seen such a fast, efficient and respectful operation. They were extremely careful with my furniture, lamps, etc. And all three guys were friendly and fun. They are not cheap but they were worth every nickel.
  

  Don Farr Moving & Storage Company

  Date: 10/21/2025

  Thank you so much, *****! Were thrilled to hear our crew delivered the kind of fast, efficient, and respectful service you described. Our team takes great pride in treating every customers home and belongings with care while keeping things upbeat and enjoyable. We truly appreciate your trust in us and your kind words it means a lot to know the effort and professionalism of our movers made your experience worth every nickel!

• Review fromAl R

  Date: 10/10/2025

  1 star
  DO NOT USE THIS COMPANY!!! They are the worst. I used them to move and they are negligent, incompetent and unprofessional. They came recommended to me by another moving company that wasn't available on my required dates. I had a large house with nice furniture to move. Their movers are young, untrained and unmotivated. We felt like they were scoping us out for a future late-night visit. When they delivered our furniture, they said things like . you have a lot of nice stuff, where did you get it? and you have a lot of boxes with electronics!Then they proceeded to unwrap all the upholstered living room couches and dining room chairs in the truck and carry them in the house with their dirty hands leaving all with dirty grease handprints that required us too professionally ********* of the workers unclamped a marble top table from the back of the truck. The table weighed over 400 lbs and proceeded to roll off the truck and land on top of the mover and crack into 3 pieces. He was told not to touch the table by the lead driver. They proceeded to get into a yelling match on our street using profanity for all my new neighbors to see, before I came out to stop them from *******. They continued to drag my furniture across gravel and concrete damaging and scratching the finishes. Not to mention the damage they did to the walls and doorway. I contacted the owner, and he said he would investigate it. He put me in touch with a person within the company to process a claim. He wouldnt return my call, and she said its not covered because it wasnt professionally packaged. THEY PACKAGED IT! They want me to have it repaired. The damage was caused by their negligence. They are a terrible company and I wouldnt trust them or recommend them to anyone!!!
  

  Don Farr Moving & Storage Company

  Date: 10/13/2025

  Mr. ************ are very sorry to hear of your dissatisfaction and that your experience with our company did not meet your expectations. *** **** ********************************************* has successfully moved thousands of customers over many years, and we regret when any customer feels disappointed.Regarding your move, we understand there were two items damaged, including a marble-top table. As is standard practice in the moving industry, when damage occurs, our claims process begins with an inspection and repair estimate. In this case, a professional estimate confirmed that the table could be repaired. Although you expressed a preference for a brand-new replacement, industry regulations and valuation coverage require that if an item can be restored to its original condition, reimbursement is limited to the repair cost. For that reason, we issued payment to cover the full repair estimate.We understand this resolution did not align with your expectations, and we regret that you feel it was insufficient. Please know that at no point did our team intend for you to feel disrespected or mistreated, and we take your concerns seriously. We are committed to ensuring our employees uphold professionalism and care in all interactions, and we will continue to address these matters internally.We value your feedback and sincerely apologize that your experience was not reflective of the high standards we strive for with every customer. *** **** *********************************************

• Review fromTerrence M

  Date: 09/29/2025

  5 stars
  Our moving crew was great! *****, Memphis and Kaine were very respectful and sensitive to our moving requests. They did everything we asked them to.They showed up ahead of schedule and were very professional. Also booking the job online was very easy and calls made to **** were very helpful.Regarding procedures for billing at the end of the move however did not make me feel comfortable.First everything was done on an iPad which I did not like, and you had to sign off on many pages without being able to read them fully even though ***** was explaining as we went along.This should have been forwarded to me prior to the move so I could have read it more thoroughly. Additionally, no copy was given to me nor emailed immediately, I had to ask for a paid receipt and followed up Monday morning via phone message to receive ****** addition, a "tip" page was included in the signing off procedures. I was taken back by this. The customer should not be pressured to "tip" workers through an electronic device as part of the agreement. It makes me wonder if the workers would receive the total amount or not. Plus, if one is offered it should not be subject to tax. At any rate it is up to the customer to decide if they want to reward the workers with a tip not the employer through company programed software.I feel if these things are corrected by the company, it would make the customer feel totally at ease. After all ********************** is stressful enough without the additional hoops to jump through.
  

  Don Farr Moving & Storage Company

  Date: 09/30/2025

  ********, thank you for taking the time to leave such a detailed 5-star review and for recognizing *****, Memphis, and Kaine by name. Were glad to hear they arrived ahead of schedule, followed every request, and made your moving day smooth. **** will also be happy to hear his assistance during booking was appreciated.We also sincerely appreciate your candid feedback regarding the billing and closing process. While our digital system is designed to streamline paperwork and provide transparency, we understand that signing on an iPad without reviewing all pages in advance can feel rushed. You're absolutely right moving is stressful enough without added uncertainty.Your comments are incredibly valuable, and as a result:We are reviewing our procedures to ensure all final documents are sent to customers ahead of ********************** day for optional pre-reading.We will also make it standard to automatically email copies/receipts immediately upon signaturewithout requiring a request.Regarding tipping prompts while they are intended as a convenience, we understand how they may feel like pressure. We are reevaluating how and when these options appear to ensure it remains entirely at the customers discretion.Thank you again for both your praise and your constructive suggestions. Were thrilled the crew delivered the service you deserved, and your feedback will help us improve the final steps of the process for future customers.We appreciate you choosing *** **** Moving a second time and well work hard to make the third even better.

• Review fromWalter B

  Date: 09/27/2025

  5 stars
  Highly recommended! This was the second time we have used *** **** in the past 5 years. The packers and the movers were efficient and quick! All of the boxes were put in the designated rooms, they set up the beds and were so careful moving our grandfather clock. We packed many boxes ourselves and they transported them and saved us $$!
  

  Don Farr Moving & Storage Company

  Date: 09/30/2025

  ******, thank you for the fantastic 5-star reviewand for trusting us again! Were thrilled to hear our packing and moving teams were efficient, placed each box in the right room, set up the beds, and handled your grandfather clock with the extra care it deserves. Love that your self-packed boxes traveled smoothly and helped save you money, too.We truly appreciate your repeat business over the past five years. If you need anything down the road, were here to help.

• Review fromTatiana B

  Date: 09/14/2025

  5 stars
  I picked up my **** order on 9/13. ***** was out there to greet me while I was just starting to check in. The order was loaded in wuthin practically immediately. ***** was friendly and professional.
  

  Don Farr Moving & Storage Company

  Date: 09/16/2025

  Thank you for sharing your experience! Were so glad to hear ***** was able to greet you right away and make your **** pick-up quick and seamless. Well be sure to pass along your kind words to him we know h*** appreciate it. We look forward to helping you again in the future!