Business ProfileforDon Farr Moving & Storage Company

The information needed is provided in the response we made to this company. It was emailed to Don Farr 2/1/2024 and we have not had a returned response. We are escalating the problem to solve it efficiently. We filed a claim with Don Farr within 30 days of the move and they refused to take responsibility for their employees they hired. Proof is attached of the items stolen during our move as well as the amount they were appraised for. We moved these items ourselves and therefore did not have a need to include it with Don Farr's insurance. The movers saw us moving these items and were seen leaving the location we had placed them. Instructions were clearly given to not enter that room. Police reports were filed and two of the movers left the company almost immediately and moved out of state. The moving company believes we should have insured these items in the move and they are not responsible for jewelry lost or misplaced. Our argument is that there is a trust in a company when you hire them to move your things, that the employees on the clock that go into your home will not touch, move, or steal your valuables, especially if they are not asked to move them. If they do and it can be shown that they have, the company in good faith should be replacing the appraised value of these items. We received money from our homeowners insurance. We are asking for the difference in the appraisal and the money we have already received ($18,000). Please see attached files for specific claim rebuttal, logs of company contact, images of displaced inexpensive jewelry, police report filed, etc.