Reviews

This profile includes reviews for Highmark Blue Cross Blue Shield's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Highmark Blue Cross Blue Shield has 4 locations, listed below.

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  Highmark Blue Cross Blue Shield

  120 5th Ave Pittsburgh, PA 15222-3000

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  Highmark Blue Cross Blue Shield

  218 Summit Park Drive Pittsburgh, PA 15275

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  Highmark Blue Shield, Inc.

  1800 Center St Camp Hill, PA 17011-1702

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  Highmark Blue Cross Blue Shield

  PO Box 890173 Camp Hill, PA 17089-0173

Review Details

• Review fromRichard A

  Date: 01/05/2023

  1 star
  Service is terrible had spent most of the day trying to resolve the problem, first call I was on hold for 45 mins, then the rep sent me to someone else and again was on hold 45 + mins, I hung up and had an appointment, and returned in the afternoon. Tried again and was on hold for 1 hr 45 mins then called on my cell while still on a landline, got thru on cell in 25 min, was referred to Highmark website got set up, no place to order my prescription refills. Now bacck on hold and waiting so far 35 mins. . What a waste of a day.

• Review fromCheryl P

  Date: 12/27/2022

  1 star
  Signed up For a policy which included a $260 Wellness Card. Policy start date was 11/1/2022. Wellness card was received but keeps denying charges even at the FSA Store linked to Highmatk account. Got a letter last week saying they will only allow the card to be used for gym memberships starting in January of 2023. So they have denied all members use of the card until then. Called customer service and you get a recording saying they are trying to resolve the issue. They are purposely not letting members use the card until January. Does not seem this is what I signed up for. Wanted to be able to get medical supplies and medicines with the card, which is what my policy chosen stated.
  
  
  
  
  

• Review fromSteven G

  Date: 12/10/2022

  1 star
  Customer service people are nice but company is absolute trash, requires prior authorizations for medications saying it will take several business weeks to approve knowing medication is prescribed for a reason. Denies said authorizations randomly with no doctoral experience or backing. Doesn’t fill out paper work or update status in systems so when calling pharmacy even if you want to pay out of pocket to get life saving medicating you cant. Absolute joke of a company. If you have LITERALLY any other insurance company to choose from then do so. The less people who choose to use their subpar service the faster they can be put out of business for the health of the community.

• Review fromDeborah M

  Date: 11/28/2022

  1 star
  My husband's employer switched from UPMC to Highmark. The wanted a pre-authorization for my daughter's medicine that she had been on for months. It has been over a week since she had it last. I called them today because the pharmacy said it wouldn't go through. I found out they denied it. They said the dr didn't send enough documentation. I would not have known if I hadn't called. So now I have to get ahold of the dr to call highmark to find out what more they need. This is ridiculous and this isn't the first time. I never had a problem with UPMC

• Review fromMeera R

  Date: 11/24/2022

  1 star
  Trying to get in contact with a live person on the phone is impossible!!! I wasted 5hrs calling the member services line on the card, prior authorization line on the card & googled the customer service line in an effort to speak to a live person about getting a prior auth started for a blood test they don't cover for a patient. I even took part in their texting option, which told me they couldn't help me and the number on the card was the only way to get through to the prior auth line. When I asked if I can have a live person call me to discuss further, I was told no there's no other way. One of the most awful & frustrating customer service experience I have ever experienced. For such a large company that makes millions, you should be accessible to those that need you. Not have robots handling humans.

• Review fromK. B

  Date: 10/17/2022

  1 star
  Horrible to deal with. No one works after 8 PM on weekdays so when you have an emergency after hours you can’t reach anybody for assistance. Spent two days trying to figure out why the pharmacy wouldn’t take the insurance how to get my office involved. It’s obvious their customer care people are working from home and now that there’s been a data breach how do we know there isn’t more that we don’t know about. The government needs to better regulate the way these insurance companies handle things. If I mark as a successor in this merger with Blue Cross Blue Shield I hope my company has found a different insurance for us because this one is horrible. I would never recommend them.

• Review fromCynthia H

  Date: 08/08/2022

  3 stars
  For over three years, I have been charged $50.01 for a brand-name albuterol inhaler when I should only be charged $5.00 for the generic because all I ever receive is a generic. I have contacted the company 3 times about this and so far nothing is being done. Their website is nearly impossible to navigate. They never answer the phone and leave callers on hold listening to a repetitive message that callers cannot opt-out of during the long wait times. Utterly ridiculous and frustrating.