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          Find a Location

          Highmark Blue Cross Blue Shield has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHighmark Blue Cross Blue Shield

            Health Insurance
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:

            Highmark Health has received reports from individuals that are either receiving phone calls or being contacted via Google Hangout/Upwork.com.  regarding various jobs with Highmark.  Individuals claiming to be employees of Highmark are offering non-existent positions within the company.  While the email addresses look convincing and reference ‘highmark’ in the email address, they do not have a ‘highmark.com’ exchange and instead are using email addresses with an exchange of ‘gmail.com’.  The scam caller is asking individuals to purchase a gift card, share their completed W-4, driver’s license, birth certificate and credit card information.

            These contacts are NOT from Highmark!

            If you receive a suspicious phone call or email from someone claiming to be from Highmark offering you a position that you never applied for, please do not respond or provide any personal information to the caller. It is best to simply hang up immediately.

            If you have fallen victim to the scam and you have surrendered personal information that is otherwise considered confidential and sensitive (SSN, W-4, driver’s license, birth certificate, credit card information), we suggest that you do the following:

            *Contact your local law enforcement authorities

            *Contact the Federal Trade Commission (FTC) at www.ftc.gov  to report the scam

            *Sign up for credit monitoring services 

            Contact Information

            120 5th Ave

            Pittsburgh, PA 15222-3000

            (800) 241-5704

            Customer Reviews

            1.11/5

            Average of 64 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            103 complaints closed in last 3 years

            41 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 94

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers provider of healthcare plans.

            Business Details

            This is a multi-location business.

            Find a Location

            Highmark Blue Cross Blue Shield has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              120 5th Ave, Pittsburgh, PA 15222-3000
              BBB File Opened:
              12/1/1960
              Years in Business:
              94
              Business Started:
              1/1/1930
              Business Started Locally:
              1/1/1930
              Business Incorporated:
              1/1/1996
              Type of Entity:
              Corporation
              Alternate Business Name
              • Highmark Blue Shield
              • Consumer Service Casualty Insurance Company
              • Keystone
              • Western Pennsylvania Caring Foundation
              Business Management
              • Dr. Kenneth R Melani, C.E.O.
              • Mr. Jerrad Tuite
              • Ms. Margie Loritz, Compliance Analyst
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              103 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I signed up for health insurance through BCBS back on March 8th. I paid my binder/initial premium payment of $50 through Highmark's e-portal. The payment was paid on March 8th, 2024 and I received a confirmation e-mail with 2 confirmation numbers. I had a doctor's appointment on March 27th, and come to find the day before on the 26th, they never received my payment. I have called multiple times. Each time, I'm faced with providing the confirmation numbers and they are unable to locate my payment. I've been told multiple different things that my payment was lost, the confirmation number is for a check under someone else's name, and the payment has been found and then told it was lost again. Representatives have told me they'd call me back and they never have. I have not been offered with a resolution besides wait for the internal team to call, yet nobody has called. I've offered to see if they can find my payment through my bank account number and eBay card number, but I've been told to just let their internal team investigate. My claim is stuck in the process status, my health insurance does not show active in the app, it is still showing my premium payment hasn't been made, and my account still says I owe my $50 premium for March, though it has been paid. I just want this fixed.
              Read More
              Read 102 More Complaints

              Customer Reviews

              64 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tiffany M

              04/05/2024

              When you get disrespected and tell them what they are doing isn't right and hang up on you 4 times. The manager *********************** up on me 3 times, made me cry when I kept asking for a different manager he told me NO . I asked to cancel my coverage he told me NO. I got it canceled and after the lady was done talking to me he got on the phone . I hung up. He called back and I said if you call me one more time it's harassment. He tried to call me back twice then had a member named ****** call me. I said I had already canceled and that I'm reporting them he hung up immediately. This is supposed to be a MEDICAL INSURANCE and they treat people like this? This is not okay. They are supposed to be helping hundreds of people and this is the way they treat them?
              Read 63 More Customer Reviews

              Local BBB

              Better Business Bureau of Western Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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