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First National Bank of PAThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for First National Bank of PA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 122 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/2/25 I received notification there was an attempt to change my online banking account password. I contacted *** and my online banking account was disabled. I was fine with that resolution, however, after many phone calls, and a visit to my local branch I was told I would receive a phone call re-establishing my online banking account I have heard nothing. I am filing this complaint because of the poor customer service and no phone call from the bank as I was promised. I don't have access to my accounts and I would like a resolution. It is very poor customer service to be told I would get a phone call and then not hearing anything.Business Response
Date: 03/12/2025
Dear Ms. ****************** accept this letter in response to the complaint that we received from the Better Business Bureau (BBB) on February 28, 2025, regarding your checking account at ******************************************* Bank of Pennsylvania (FNB).
We have reviewed the details of your complaint regarding access to Online Banking (OLB). On February 3, 2025, you called the ****************** to report that someone had attempted to gain access to your OLB profile. To protect the security of your account, a restriction was placed on your OLB profile during that call.
On February 13, you visited your local branch to request that your OLB be reinstated. You were advised at the time that you would receive a callback from a ************** Agent (***) who would assist. On February 18, 2025, your case was reviewed, and it was determined that access could be reestablished with a new username and password. The CCA who reviewed your case inadvertently did not assign the request for callback.
A CCA contacted you via phone on February 28, 2025, and assisted you with lifting the restriction and successfully logging into your Online Banking. We apologize for any inconvenience this may have caused and have used your experience as a coaching opportunity for our employees to ensure that *** continues to provide exceptional customer service.
We hope this response to your complaint meets your satisfaction.Initial Complaint
Date:02/07/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bank allowed a charge from ****** to go through for over double the amount that was available in my bank checking account. This put my account in the negative by $930 and now I have to wait for them to research the over charge and hopefully credit my account back. ******************************************* Bank should not have allowed such a large amount to come through it should have been denied while processing. It seems very predatory. They knew the funds weren't there yet let it come through. The representative said only auto payments and things similar should be allowed to over draft my account This was not the case. 2/6 is when the funds posted to my account and caused the over draft charge of an extra $35 and removed the funds i did have available which now leaves me screwed financially until they figure it out and cover their end but where were they to cover my end. They aren't assuring me my funds are safe. Anyone can just charge things to my account and they pick and choose what does or doesn't go through.Business Response
Date: 02/20/2025
Please accept this letter in response to the complaint that we received from the Better Business Bureau (BBB) on February 7, 2025, regarding your checking account at ******************************************* ******************** (FNB).
We have reviewed the details of your complaint regarding the Overdraft fees (** fees) that were assessed to your account. Pursuant to the Deposit Account Agreement (DAA) provided at account opening and enclosed for your reference, FNB, at its discretion, may pay checks or automatic payments, such as recurring Automated Clearinghouse (ACH) payments, into overdraft rather than returning the transaction. On February 5, 2025, your available balance to pay items was $1,130.78. From your available balance, your account was presented with one (1) item in the amount of $2,025.08, which posted to your account leaving a balance of negative $894.30. The $2,025.08 transaction caused the $35.00 ** fee that was assessed to your account on February 6, 2025. Your account balance remained overdrawn on February 6, 2025, and a second $35.00 ** fee was assessed on February 7, 2025, after an $8.47 transaction posted to your account on February 6, 2025, and was paid into overdraft. Enclosed is a copy of your transaction history.
On February 7, 2025, you called the ****************** to report that the $2,025.08 transaction that posted to your account on February 5, 2025, was unauthorized. The ************** Representative who assisted you filed a dispute on your behalf. The dispute investigation was completed that same day, and your account was fully credited $2,025.08 for the disputed transaction and refunded $70.00 for the ** fees.
Per the **** you may remove Overdraft Services from your account for checks or automatic payments, which will cause these transactions to be returned and a Returned Item fee to be charged. If you would like to opt out of ****************** you may contact any ********** location or call the *** Customer ************** at *************, Monday through Friday from 8:00 AM to 5:00 PM and Saturday through Sunday from 9:00 AM to 5:00 PM.
We hope this response to your complaint meets your satisfaction. While this communication is intended to present the facts of the situation, we would like to express our appreciation for your business and our hope that you will continue to allow us to serve your financial needs.
Sincerely
***** Caudle
Market Manager
Capital Region
First National BankCustomer Answer
Date: 02/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:11/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a second notice on proof of car insurance on 11/6/24. I never received the first notice. Both were sent through regular mail. I immediately mailed the proof of insurance 11/7/24 to the address on the letter. On 11/19/24 I received a letter and bill for car insurance in the amount of ******* a year. We have two cars that are insured fully for about the same amount. They must of picked the most expensive insurance in the country. That was less than 2 weeks of the second notice. I received no emails other than a promotion for something unrelated to the issue. I received no phone calls or messages.Business Response
Date: 12/05/2024
Dear Mr. ******************* accept this letter in response to the complaint that we received from the Better Business Bureau
(BBB) on November 21, 2024, regarding your auto loan at First National ******************** (***).
We have reviewed the details of your complaint regarding Force Placed Insurance (***) for your vehicle.
Pursuant to the enclosed loan note that you signed on August 28, 2024, you agreed to have physical
damage insurance covering the loss of or damage to your vehicle, in which *** is named on your policy
as loss payee. The note also states that if you do not obtain insurance, we will purchase insurance on
your behalf and the cost of the premium will be added to your principal balance.The enclosed notifications were mailed to your address on file on October 17, 2024, and October 21,
2024, which state that *** did not have proof of insurance coverage for your vehicle. The letters further
state that if you did not provide proof of insurance, an insurance policy would be purchased on your
behalf by ***, which may be more expensive than what you can obtain through your own agent.
Because *** did not receive proof of insurance from you, *** in the amount of $5,391.00 was purchased
for your vehicle per the enclosed notification dated November 14, 2024.On November 18, 2024, the *** Insurance department received the insurance policy that you provided,
however the incorrect lienholder was listed. Upon review of the policy that you provided with your BBB
complaint which lists *** as the lienholder, the *** has been fully refunded to your loan totaling
$5,391.00. Please note that this refund will post to your loan in two separate amounts: $4,963.00 and
$428.00. The enclosed notification confirming the $4,963.00 refund was provided to you via mail, and
you will receive a separate mailed confirmation of the $428.00 refund.We hope this response to your complaint meets your satisfaction. While this communication is intended
to present the facts of the situation, we would like to express our appreciation for your business and our
hope that you will continue to allow us to serve your financial needs.
Sincerely,Loan Servicing
First National BankInitial Complaint
Date:10/08/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday September 30, 2024 I opened an account online with **********************. At the end of the application, something apparently malfunctioned and I did not get my account number. I got my debit card, but witthout the account number I cant do much. On Thursday October 3, 2024, contacted the customer service team at the 1800 number and spoke with a *****. ***** was no help what so ever, she was very unrpofessional. When i expressed my concern, she showed NO empathy or care about concern. Also I realize that I called at 7:58 pm and of course she had to make a snide comment about that. "Youre calling at 7:59 pm, I dont know how you expect to reach any other department. I work from 8am-6pm I cant call any other time. And when I asked ***** to speak to a supervisor about her behavior, she refused and offered a call back.I had to be very ***** with her to get a supervisor. Also I told ***** she was rude to me, her comment was oh Im not worried this call is recorded, they can see how you were rude to me, I was floored. A supervisor I spoke with was to have an email sent with my account informaiton, but the only thing I got was a welcome email, NO account number. I have gotten nothing in the mail and this is now beyond frustrating.Business Response
Date: 10/22/2024
Please accept this letter in response to the complaint that we received from the Better Business Bureau (BBB) on October 9, 2024, regarding your checking account at ******************************************* ******************** (FNB).
We have reviewed the details of your complaint regarding your account information. On September 30, 2024, you opened a checking account online via ***'s website. Your account number was provided to you on the screen that confirmed your application was approved. On October 3, 2024, you called the ****************** to inquire about your application status. Your call was escalated to a ************** Supervisor, who confirmed that your account was opened, and that for security purposes, your account number is not provided via telephone or email. The supervisor who assisted you advised that you may visit any ********** location if you wanted to obtain your account number, and that your call would be reviewed to address any coaching opportunities with the representative who previously assisted you.
On October 12, 2024, you successfully enrolled in Online Banking and selected to receive electronic statements and notifications regarding your account. If you need further assistance with your account, you may visit any ********** location or call the ************** at ************, Monday through Friday from 8:00 AM to 9:00 PM, or Saturday through Sunday 8:00 AM to 5:00 PM.
We hope this response to your complaint meets your satisfaction. While this communication is intended to present the facts of the situation, we would like to express our appreciation for your business and our hope that you will continue to allow us to serve your financial needs.
Sincerely,
******* Pirro
Market Manager
*********************** First National BankCustomer Answer
Date: 10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Your complaint did not address the concern presented. Did you reprimand the representative who,was so rude? If you keep,her on your staff will close my account.Regards,
*********** *******Initial Complaint
Date:09/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was hacked on May 9 I went to the bank on May 10 and filed a complaint I then went back to the bank on June 31 and again on May 7-9 to no avail. I was told today 9-27 that they only go back 60 days but I got a letter saying they will only pay me $39 and that was hacked from my account all most 3 years ago. On May 9th I was hacked for $50 from Draft Kings. Going back 2 months from there for a total of $350. I was hacked for like $300 total from some shopping service as well. I told them I would settle for the $350 from draft kings and forget about the other 3 hundred and something but they said their decision was finalBusiness Response
Date: 10/11/2024
Please accept this letter in response to the complaint that we received from the Better Business Bureau (BBB) on
September 30, 2024, regarding your checking account at ******************************************* ******************** (FNB).
We have reviewed the details of your complaint regarding your debit card dispute. On June 21, 2024, you visited
the ****** Office to report transactions that you stated you did not authorize. The employee who assisted you filed
a dispute on your behalf for transactions that posted to your account between December 30, 2022, and May 10,
2024, totaling $591.00.
Pursuant to the Deposit Account Agreement provided at account opening and enclosed for your reference, it is
your responsibility to promptly review your statements and to notify FNB of any unauthorized activity. Per the
Electronic Fund Transfer Act (EFTA), as implemented by Regulation E, you as the consumer must report
unauthorized transactions to FNB within sixty (60) days after the date the statement was made available to you
that contains the unauthorized activity. If you do not notify FNB within the 60-day timeframe, you will be liable for
any additional unauthorized transactions that occurred after the 60-day period and before you provided notice to
FNB.
On July 1, 2024, your dispute investigation was complete, and the enclosed notification was provided to you.
Because the statement showing unauthorized transactions was made available to you on January 10, 2023, the 60-
day timeframe was between January 10, 2023, and March 12, 2023. Your account was credited $30.00 on July 1,
2024, for the disputed transactions that occurred within the 60-day timeframe, which includes the debits that
posted to your account on the following dates: December 30, 2022, January 30, 2023, and February 28, 2023. You
did not receive credit for the transactions that occurred on or after March 12, 2023, because they occurred outside
of the 60-day timeframe. Please note that these transactions will not be credited to your account.
We hope this response to your complaint meets your satisfaction. While this communication is intended to present
the facts of the situation, we would like to express our appreciation for your business and our hope that you will
continue to allow us to serve your financial needs.
Sincerely,
****** *********
Market Manager
********** Region
First National BankInitial Complaint
Date:09/17/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into bank to withdraw money from my account and was discriminated against by the store manager. She treated me like I was stealing the money that my mother had wired to me due to my father death from my own account. Thai entire situation has caused me so much stress especially at this hard time in my life. I am requesting that the hold be immediately removed from my account and this women be held accountable for abuse of power. Her personal feelings towards a person isnt what she is paid for. That isnt what she was hired for and to be able to place a hold on a person that has a baby and cant even buy formula for their child without proper notice from the bank or proper investigation is an abuse of child power. Something need to be done and this bank needs to be shut down. They are terrible. My father died and they are calling me a thief because clearly Im now allowed to have as much money as I have or take it out my own account.Business Response
Date: 10/02/2024
Please accept this letter in response to the complaint that we received from the Better Business Bureau
(BBB) on September 18, 2024, regarding your checking account at ******************************************* Bank of Pennsylvania
(FNB).
We have reviewed the details of your complaint regarding your deposit. On September 11, 2024, your
account was credited $25,000.00 via incoming wire transfer. Pursuant to the Deposit Account
Agreement (DAA) provided at account opening and enclosed for your reference, all deposits are subject
to our verification and review for compliance with law and our policies. This review may result in delays
in the availability of funds in your account. On September 16, 2024, the funds from your deposit were
placed on hold while they were being verified.
I contacted you via phone on September 17, 2024, and explained that the funds were on hold. I further
advised that you may be asked questions when conducting withdrawals at *** offices for security
purposes prior to being provided funds. The hold was released on September 19, 2024, and the funds
became available in your account.
You visited the ************** Office on September 19, 2024, and withdrew $10,944.91. You advised the
Relationship Banker who assisted you that you intended to close your account. The Relationship Banker
advised you that because there was pending activity on your account, it could not be closed that day.
She further suggested to keep funds in the account for any further transactions that you may have
scheduled, and you may close your account once there is no pending activity.
On September 20, 2024, the ending balance for your checking account was $10.00. Saturday, September
21, and Sunday, September 23, were non-business days and no transactions posted to your account. To
determine your available balance, we take your ending balance from the prior business day plus or
minus any preauthorized debits or available credits. Your available balance to pay items on September
23, 2024, was $10.00. From your available balance, your account was presented with two (2) items
totaling $1,083.77, which posted to your account leaving a negative balance of $1,073.77.
The Overdraft fee (OD fee) assessed to your account on September 24, 2024, in the amount of $35.00
was caused by the $284.57 transaction that posted on September 23, 2024. Please note that per the
enclosed **** the $799.20 transaction that posted to your account was not assessed an OD fee because
you had sufficient funds in your account when you initiated the transaction, however it posted against
an insufficient balance. A copy of your recent transaction activity is also enclosed for your reference.As of the date of this letter, your account is currently overdrawn, and we encourage you to bring your
account current as soon as possible. Per the **** it is your responsibility as the accountholder to bring
your account current. If your account remains overdrawn, your account may be charged-off and
reported to consumer reporting agencies to initiate collection efforts.
We hope this response to your complaint meets your satisfaction. While this communication is intended
to present the facts of the situation, we would like to express our appreciation for your business and our
hope that you will continue to allow us to serve your financial needs.
Sincerely,
******* *****
Market Manager
Capital Region
First National BankCustomer Answer
Date: 10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
****** *********Initial Complaint
Date:09/17/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hope this message finds you in the best possible spirits. I'm filing this complaint about First National Bank (FNB) of PA because I have a business checking account with them. I attempted a mobile check deposit on 9/6/24, and I received confirmation that the mobile deposit had been completed and the funds would be available on the next business day. I logged into the ********** banking app on the next business day, which was 9/9/24 and discovered that my business checking account was not visible to me. Upon calling the *** customer service number, I was informed by the representative I spoke with that while my account was not closed, I did not and would not have access to it until the investigation was completed. They informed me that there was no reason listed for why the investigation was initiated and that the check would be held until 9/17/24 when the funds would clear. I contacted them today (9/17/24) and spoke with the same **** from last week who informed me that the investigation is still going on and there are no new updates. They noted that I would have to wait until the investigation is completed to access my funds, including funds not associated with the check in the amount of $2,200 which I deposited via mobile deposit. I have not received any communication whatsoever from the bank stating that there is an investigation and letting me know how my account will be impacted. This is a grave inconvenience for me and my business, and the lack of communication is highly concerning for me, especially since they have not communicated what the issue was with the check or any status updates, including when I will be able to access my account again. Please see the attached complaint letter, which I sent to the bank via certified mail. I have not received a response to my letter either. The letter contains more details about this issue, including the steps I have taken to obtain more information and get it resolved.Business Response
Date: 09/30/2024
Please accept this letter in response to the complaint that we received from the Better Business Bureau
(BBB) on September 17, 2024, regarding your business checking account at First National Bank of
Pennsylvania (FNB).
We have reviewed the details of your complaint regarding your recent deposit. On September 6, 2024,
you deposited a check in the amount of $2,200.00 via Mobile Banking Deposit. Pursuant to the Deposit
Account Agreement provided at account opening and enclosed for your reference, all deposits are
subject to our verification and review for compliance with the law and our policies. This may result in
delays in availability of funds from your deposit.
On September 9, 2024, your deposit was placed on hold while the funds were being verified. You called
the FNB Contact Center that same day because you advised that you were unable to view your account
in Online Banking. The Contact Center Representative who assisted you explained that your deposit was
under review and that your Online Banking would be temporarily restricted. The hold was released and
the funds from your deposit became available on September 18, 2024. Your Online Banking was
unrestricted the following day. Enclosed is a copy of your recent transaction history.
We hope this response to your complaint meets your satisfaction. While this communication is intended
to present the facts of the situation, we would like to express our appreciation for your business and our
hope that you will continue to allow us to serve your financial needs.
Sincerely,
Brad Joyce
Market Manager
Raleigh-Durham Region
First National BankInitial Complaint
Date:08/25/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 30th, 2024 I called customer service asking when I would be receiving my replacement card as mine would be expiring May 2024. The representative told me to not worry and that it was already in the way, I called two more times towards the end of May because I had not received my card. I was told I either had to pay $50 to receive a new card or wait 7-10 business days. I chose to wait 7-10 business days, because I had no way to deposit or withdraw money from my account because my card expired on June 1st. I called again after June 1st and not being able to access money from my bank and was told the same exact thing. I then reached out to the branch local to where I lived when I had opened this account in high school and was told everything was taken care of and I also agreed to open a freestyle account. Since then I did receive a temporary card that expired before I ever received my permanent card in the mail. I then reached out again via email on August 9th, 2024 to see if the card could be sent to my mothers address since she is much more local to the bank. It is currently August 25, ****************************************************************************** April of 2024. Since then, I have been unable to access all of my funds or deposit funds from my paycheck before the temp card/after the temporary card expired. I dont have the ability to go in person whenever there is an issue with my bank because I am out of state for graduate school. I check my mail several times a week and have only received bank statement after bank statement every other week, that are charged as $4 each to my account. I opened this bank account when I was in high school and I thought that trusting customer service and customer support to resolve my issue was the answer to this. If youre in college or travel by any means, this bank is not for you. I can get charged several times a month for a printed statement but cannot receive a simple replacement card in the same mail.Business Response
Date: 09/06/2024
Please accept this letter in response to the complaint that we received from the Better Business Bureau
(BBB) on August 25, 2024, regarding your checking accounts at ******************************************* ********************
(FNB).
We have reviewed the details of your complaint regarding your debit card. On June 17, 2024, you called
the ****************** to inquire if the Overdraft fees that were assessed to your account ending in
4515 could be refunded as a courtesy. ***** ***** of the ***************** called you back in response
to your request, and you advised that you could not deposit funds because you did not receive a new
debit card in the mail when your existing debit card expired. Ms. ***** assisted you by opening a new
account ending in 1067 per your request that would be designated for bill payments and sent your new
debit cards to your Tennessee residence by way of overnight mail. Ms. ***** further confirmed that, as a
courtesy, $70.00 was credited to your account for the Overdraft fees.
You contacted Ms. ***** again on August 9, 2024, and advised that you had not received the permanent
debit card for your account ending in 4515 in the mail and requested for a new one to be mailed to your
mothers residence. A new permanent debit card was mailed to the address that you provided to the
*****************. On August 25, 2024, you advised the ***************** that you had not yet
received your permanent debit card for account ending in 4515 and that your mother would visit that
location to bring the account to a $0.00 balance and close it on your behalf. On August 27, 2024, your
checking account ending in 4515 was closed. The *** ************** did not receive any further calls
from you after June 17, 2024, regarding the mailing of your debit card, and the ***************** has
had no additional contact from you other than on the aforementioned dates.
Please note that a $3.95 statement fee is assessed to your checking account each month that you
receive paper statements per the enclosed Consumer Fee Schedule. If you would like to avoid this fee
moving forward, you may select to receive Online Statements in Online Banking.
Beginning on August 26, 2024, I attempted to contact you via phone to discuss your concerns and
confirm whether you have received your permanent debit card for your account ending in 1067. I was
unable to successfully reach you and left voicemails. If you need any further assistance with your debit
card or your account, please contact the ***************** at ************.
We hope this response to your complaint meets your satisfaction. While this communication is intended
to present the facts of the situation, we would like to express our appreciation for your business and our
hope that you will continue to allow us to serve your financial needs.
Sincerely,
********* *****
Market Manager
********** Region
First National BankCustomer Answer
Date: 09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive a call nor do I receive a voicemail from you. This information is incredibly inaccurate and Im extremely disappointed as the effort was not even made to contact me via cell. I will be closing BOTH accounts as I cannot do business with a company that does not rectify issues as serious as this.
Regards,
****** D. *********Business Response
Date: 09/25/2024
Please accept this letter in response to the rebuttal that we received from the Better Business Bureau
(BBB) on September 11, 2024, regarding your checking accounts at ******************************************* Bank of Pennsylvania
(FNB).
As stated in our previous written response to your initial complaint dated September 6, 2024, I
attempted to reach you via phone to further discuss your concerns beginning on August 26, 2024. In
response to your rebuttal, I again attempted to contact you at your phone number on file, which is
************. I was unable to successfully reach you or leave a voicemail on September 12 and
September 13, 2024, because your voicemail was full. I tried to reach you at the same phone number
again on September 17, 2024, and left you a voicemail message.
Your checking account ending in 1067 was closed on September 11, 2024, when your mother visited the
Canonsburg Office on your behalf. A copy of your final statement is enclosed for your reference.
Sincerely,
********* *****
Market Manager
********** Region
First National BankInitial Complaint
Date:08/22/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a wire transfer amount of $45,000 to my crypto**** account to invest in bitcoin from the bank and two days later the bank sent me a letter that they will be closing my account and also crypto**** email me that they will be returning the money back to my account within 7 days and immediately i told my bank that the money i wire has been returned back to my account and i was told by my bank that they will let me know when they received it since then have been going to them for almost 2 month to get my money and all they have been telling me is that they will call me and since 2 month now nothing has been done have been to the bank over 20 time and they refused to release my money and i could not pay my bills and be able to feed myself anyone because of this and it has lead to very serious depression to me and i dont know what to do anymore because i urgently need my money or i will kill myselfBusiness Response
Date: 08/29/2024
Please accept this letter in response to the complaint that we received from the Better Business Bureau
(BBB) on August 22, 2024, regarding your checking accounts ending in **** and **** at First National
Bank of Pennsylvania (FNB).
We have reviewed the details of your complaint regarding your wire transfer. On June 26, 2024, you
visited the Wilkes Barre Arena Office and initiated a wire for $45,000.00 to your account at Community
Federal Savings Bank located in New York. On June 27, 2024, you withdrew the remaining funds in cash
and closed your accounts. Mary Herbert of the Wilkes Barre Arena Office spoke to you via phone on July
2, 2024, to inform you that the $45,000.00 from your wire had been returned. You came to the office on
July 3, 2024, and you were issued an official check for the funds from the wire transfer, of which a copy
is enclosed for your reference. You deposited that check the same day to NBT Bank.
We hope this response to your complaint meets your satisfaction.
Sincerely,
Sheri C*****
Market Manager
Capital Region
First National BankInitial Complaint
Date:08/14/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******* ****** ****** I need help closing my account out ending in FREESTYLE CHECKING - ********* and also closing my online bank access out for username ********* so when I login I can’t login no more because I have called ###-###-#### to close the account out and she told me I can’t close it out I have to go to a bank and I can’t go to a bank I don’t have no way to get to a bank or have transportation to get around to close it out in person so please close the account out for and close the online bank access out for me and close the card ending in **** out for me and send me proof when you close them out for me etc.Business Response
Date: 08/23/2024
Please accept this letter in response to the complaint that we received from the Better Business Bureau
(BBB) on August 15, 2024, regarding your checking account at First National Bank of Pennsylvania (FNB).
We have reviewed the details of your complaint regarding your account closure. You contacted the
Contact Center via email between August 11, 2024, and August 14, 2024, and requested to close your
account. You were advised by the Contact Center Representatives (CCR) who assisted you that your
account had a balance of negative $3.51 and needed to be brought to a zero balance in order for it to be
closed.
Branch Manager Sean O******* of the North Second Street Office attempted to reach you via phone and
left voicemails for you on August 13, 2024, and August 14, 2024. He spoke with you via phone on August
20, 2024, and advised you that $3.51 was credited to your account as a courtesy that same day, which
brought your account to a $0.00 balance. Mr. O******* closed your checking account and temporary
debit card on August 14, 2024. Because you no longer have an open account with FNB, you do not have
access to Online Banking. A copy of your account activity is enclosed for your reference.
We hope this response to your complaint meets your satisfaction.
Sincerely,
Charles B****
Market Manager
Capital Region
First National BankCustomer Answer
Date: 08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******
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