Customer ReviewsforFirst National Bank of PA

Early this year, I went to the First National Bank Branch on *****************, *********, ** to open an account, no one bothered to acknowledge my presence (only customer at the time) and when they eventually did, I found the manager (woman) and a male staff member rude and inept. One would think that theyd be professional towards customers and appreciate the fact that we bank with them. Staff at other *********, ** branches are professional and ready to assist.

Dear **************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on April 12, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite *************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National Bank

My ordeal with First Bank began when I sought their assistance for a home mortgage after encountering appraisal issues with a previous lender. Despite my clear explanation to ****************** regarding the urgency of the matter, the process was marred by delays and lack of communication, causing unnecessary stress and financial strain.Initially, ****************** appeared attentive and competent, giving me hope that my mortgage needs would be swiftly addressed. However, these assurances quickly dissipated as the days passed without progress on the appraisal report. Despite repeated reminders and assurances of timely completion, the report took a staggering 10 days to materialize, with no valid explanation provided for the delay.During this prolonged waiting period, both First Bank and ****************** exhibited a disturbing lack of communication, leaving me in the dark about the status of my application and exacerbating the anxiety caused by the looming deadline set by the sellers. Furthermore, the handling of my application raised serious concerns about First Bank's discriminatory practices. Upon receiving the appraisal report, First Bank inexplicably raised objections regarding my marital status, despite my application clearly stating that I am separated but not divorced, with no intention of pursuing divorce. My attorney promptly clarified that the mortgage could be solely under my name, yet First Bank persisted in their refusal, citing vague discretionary policies.This arbitrary decision not only jeopardized my chances of securing the mortgage but also wasted precious time and resources, ultimately leading to the loss of the loan. It is incomprehensible that First Bank would raise such concerns at the eleventh hour, without prior discussion or clarification during the initial application process.

Dear ****************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on April 12, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite *************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National Bank

If I could give this place zero stars I would! I have banked with this bank for many years One day I go to log in on mobile app and it tells me I am locked out because to many failed attempts to log in even though I had my username and password in front of me!! Then I try to get someone on the phone and of course eveything is down and there is no time for it to be fixed. I wait a few days and try again for days the wait time to get somone on the phone is over an hour!! then it tells you that for convenience we can go online and reset everything to view our account information and naturally that doesnt work I email i let them know that it doesnt work and to this day it still doesnt!!! this is outragious and all i ever get told is call in I do not have an infinite amount of time this is the worst customer service and then i cant even reset online they force you to hold for hours just to view your accounts!!!! Do yourself a favor and if you do not bank with them dont you will receive nothing but the run around and poor customer service. I think its time for me to move on.

Dear ******************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on April 4, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite *************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National Bank

I just got an auto loan thru this bank at the dealership, and I wish I had NEVER done so! As many other complaints below indicate, they do NOT have ANY way to pay them manually online! They only offer automatic payments set up that you have to fill a form out and wait, OR open an entirely new checking/savings account with them, then transfer money to that, then use that to pay. I have never, EVER in my life been unable to pay a bill online simply until this bank! Then, they told me to use my personal bank to setup electronic bill pay...which is a whole added process of confusion. I use ***** *****, a huge bank, and they could not tell me it would work or not and said to call FNB. FNB says to call ***** *****. It's a crapshow. I have *zero* desire to open an account with this place because of the hassle I'm getting already! Even the smallest, tiniest business has ways to pay online manually -- not FNB! I've spent hours on the phone, on hold, and trying to make 2 banks work together and as of today, to no avail. I'm also not physically going to go to their branches every month with cash, which I guess is another option lol. This is awful, terrible customer service at best -- and at worst, it's a ploy designed to only allow automatic payments and NEVER have any way to easily make extra payments or pay a loan off earlier. Either way, I'm nuclear frustrated with this bank and if this is how they operate with *loans*, which is all interest profit for them, I cannot imagine how bad they are at anything else.

Dear Mr. ********, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on January 16, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our Contact Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania Suite *** *** ********** *** *********** ** **********. We look forward to the opportunity to assist you. Sincerely, First National Bank

Unprofessional and rude. The actions of the employees were uncalled for. We were told a check could be signed over to an account holder to be cashed. The check was from a different bank and they said that was fine there just needed to be enough money in the account to cover said check, there was enough money so the young lady went to cash it..then a man approaches us stating theres no way to cash it because it's not from FNB and he refuses. I explained what we were told by another employee and his response was "not my problem, write a check from this bank and maybe ill cash it" I said "the account holder didn't write the check, only cashing it. That doesn't make sense? So a bank can only cash a check written by them?" I then asked why he was so aggressive and rude and he laughs and says he refuses service because its not from Fnb, he's not doing it, not his problem and so on. No reasoning, no legitimate policy stating he couldn't do it. If he really wasn't able to do something I would've understood but this employee had no reason to speak to me this way or refuse me service. Honestly I would love to speak to corporate about him. I am not sure of the manager's name, but I have never experienced such unwarranted aggression. Avoid the *************, ** branch.

Dear **************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on January 3, ****. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite *************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National Bank

They sent out a new credit card with a new account number to an old address. When it wasn't activated they blocked my account online. I had no way to find my account or gain access to make payments because they changed the account number. (This account was over 20 years old with no issues.) After hours of being transferred to the wrong departments. I was finally told this information and that because this account had not been kept current. My account is now closed. I gave them all the updated personal information they asked for and gained the information I needed to make payments. (I can no longer use the online access, and will have to mail my payments.) Now, I get calls from them every day and they just called my place of work to ask for payment. !! It takes longer to get checks when they are sent through the mail!!! This is just the latest hassle I have had with this bank. They have terrible customer service and terrible accountability.

Dear ******************* ** First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on January 3, 2023. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite *************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National Bank

An absolute nightmare of an organization. They care about one thing and one thing only - FEES!!!Do not do business with this bank unless you want to loose money. Last month they paid $0.25 in interest and charged $10 for low balance! Tried to close account and got a $29 fee and they locked online account. Calls to customer no-service average about 15 minutes hold time prior to getting no help from whomever answers the phone.

Dear ******************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on December 28, 2023. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite ************************************************************************* We look forward to the opportunity to assist you. Sincerely, First National Bank

I received an email from the bank, but did not know if it was really from the bank so I called to ask. Yes they had sent it but then the online agent reported my account for fraud and locked me out of it. Representative after representative, company, execs, branch managers, etc. could not get me back into my account. This was absurd. They admitted that what he did was wrong. Ive transferred to another bank. This is not the first time a phone rep had messed up my account by doing something incorrectly. The previous time I actually had a corporate rep call me to apologize. Unfortunately they have not done that this time so they lost my accounts. They are horrible.

Dear ****************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on December 15, 2023. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite ************************************************************************* We look forward to the opportunity to assist you. Sincerely, First National Bank

I was forced to give one star or they would have none. Never, I repeat never use this bank. They are horrible to work with, I have tried for 6 months to get my loan on auto pay with no success. You can not make a payment over the phone if you do not use their bank for personal checking. Terrible customer service. I assure you I never write a review as I am a business owner myself. Stay. Away. From.This.Bank!!

Dear Ms. *********, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on November 17, 2023. We would encourage you to contact FNB by visiting one of our local branches, calling our Contact Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania ***** *** *** ********** *** *********** ** **********. We look forward to the opportunity to assist you. Sincerely, First National Bank

They dont offer any form of online payments, they cashed my check and then claimed to never have received it. Customer service is never any help. Will never use them for anything ever again.

Dear **********************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on October 31, 2023. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite *************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National Bank