ComplaintsforAramark Services, Incorporated

• Initial Complaint

  06/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ********** failed to use proper procedures of checking an imates ID before giving the package, in the photos provided, is a picture of the signature of the inmate and the other signature that was signed that's not the inmate.

  Business response

  06/16/2023

  June 15, 2023

  Dear *** *******,
  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by
  ******* ******, Complaint ID #********, dated June 13, 2023. After careful consideration of *** ******’s complaint, Aramark would like to provide the below response.
  Understandably there may be challenges with delivering iCare packages to incarcerated individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver iCare packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery procedures which are performed by the facility’s employees.

  
  We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve any concerns. In the event a loved one does not receive their iCare package in a timely fashion, Aramark encourages customers to contact our iCare Support Team, which is available from 8:00 a.m. to 9:00 p.m. E.T., seven (7) days a week. For questions regarding refunds, please refer to Aramark’s iCare refund policy, which is available at the time of purchase and published at: ***********************************.
  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (**** ******** and **************@aramark.com.
  Sincerely,

                         Esq.
  Counsel, Aramark

  Customer response

  06/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I rarely submit online reviews about companies - I believe that direct contact and conversation will always get a better result, but Aramark is one of the worst and most fraudulent companies I have ever worked with. When my previous logo'd mat company sadly had their facility burn down, Aramark bought them out and took over their clients (even those not in contract). For 2 years now, Aramark has failed. They lost 3 of my logo'd mats after the first visit, they brought me the 1 remaining mat and never showed up again. They charged me for months of service they never provided, I argued with them for over a year. Finally got that straightened out and all of the charges for non-existent calls and "late fees" removed. Now, they are sending me overdue notices (no initial invoice or statement was ever sent) claiming that they are servicing our logo'd mats every week again since February 2022. I am a very fair and forgiving person, but this is asinine and after calling them yet again this morning with no resolution it was time to take further action and try to help other members of our community from going through this type of nightmare ever again.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  5 Year Contract beginning 1/19/2019. Aramark performed satisfactory through the 3rd quarter of 2022. Since then, Aramark failed to perform basic contractual obligations for uniform services. In December we asked the service technician for a manager's name. The service tech refused to provide. We tried to work out with him, but it became clear it was not working. We pulled out the contract and followed the instructions that said we had to send a certified letter. We sent a Notice of Non-Renewal of Service and requested a meeting to clear up the systemic problems. A meeting was scheduled by a representative of Aramark who then cancelled it. Another meeting was scheduled by a representative of Aramark who failed to show up or call for the meeting. The contract said Aramark would have 30 days to fix problems from time of notice. Aramark supplied no uniforms, wrong sex uniforms, wrong size uniforms, continuously after notification. After 30 days we sent a termination notice, still without proper uniforms a clear breach. (Wrong length pants and now misspelled names on them.) Armark then gave us an invoice for $8,986.24 for what they say is a breach of contract.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We are writing this letter to state that we have been in touch with Aramark’s customer service agents several times to discuss a repetitive issue that It’s been affecting. It’s about Aramark’s service. The first problem we had since our very first order was not delivering the exact quantity of uniforms we requested. One of the ordered shirts under ******’s name was not delivered. The following week a ******’s shirt was missing again. We spoke to the driver, but nothing has been done to compliance with the agreement. This has been a recurring issue over and over where there is always one or two uniforms missing. This has been a complete waste of time and money for our company. Besides, the sizes are always incorrect. They are either too small or too big. Another recurring issue is when we open the account the seller offers us a service for only $43 for 6 uniforms. Then we removed one uniform and the payment increased to $45 and then kept on increasing until it was a total of $53. We have been receiving invoices the first one for 3 weeks was a value of $400, the next invoice for 2 weeks had a value of $292, when we were supposed to pay much less than the value we were charged for. The last and third issue was involving charging us the full price for a service without fully finishing the offered service. For example, we had to wash and dry the uniforms because the company didn’t even come to pick them up. It’s been two weeks that they haven’t come to pick them up neither to drop them. Since Aramark’s did not complaint with our agreement, I’m not enforced to keep the service active and paying for a service I’m not receiving either. For all the reasons explained above, I respectfully request definitively to cancel the disrespected agreement and discontinue all services from Aramark.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Our experience with Aramark over the past year has been nothing short of disappointing. Despite paying for their products, we have repeatedly faced a number of issues. In addition, we're still being charged for items we had requested to stop receiving months ago. We never received our towels on November 18th, 2022 for the week of Thanksgiving Eve, 2022 - one of the busiest days of the year for bars. This caused us to run out and purchase towels elsewhere. Similar incidents happened on NYE, 2022, Saint Patrick's Day, and the weekend prior to Saint Patrick's Day, 2023. Aramark's lack of follow-through and failure to satisfy our needs have left us deeply dissatisfied. As a small business owner, I feel taken advantage of and disrespected. As a small business owner, I want to share my experiences with Aramark and offer some advice to other small businesses. Although I've been a loyal customer of Aramark, their services have been consistently disappointing. Despite my auto-payments, Aramark repeatedly failed to provide the services they promised, forcing me to scramble at the last minute to make up for their shortcomings. After numerous attempts to rectify the situation, the issue remains unresolved, and I regret to say that I can no longer afford to continue doing business with Aramark. Therefore, I want to caution other small businesses to be wary of Aramark's services and encourage you to explore alternative options that are more reliable and competent. In conclusion, I will never do business with Aramark in the future.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I signed up for Aramark uniform Services in 2021 and the first few months of service was great. My office moved locations and I stopped getting services. I called and spoke with the regional supervisor and he said he would get it all straightened out. For a couple weeks I received services but again services stopped. I contacted the regional supervisor and he said the last supervisor was fired and would make sure it didn’t happen again. Same thing happened again except this time they took the uniforms and didn’t return them. I spoke with what was said to be new management and they said the bill would be corrected and we would have our uniforms back. Never got our uniforms back and now I keep getting sent bills for services they didn’t provide and a contact they broke. Everyone I spoke with promised to take care of the problem but never did. I had to buy uniforms out of pocket because they weren’t able to fulfill their end of our contract and now they want to charge me for no service and the uniforms they already have possession of. Think twice about using their uniform service.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Aramark has been and continues to be in breach of contract due to not to providing the promised items and services as outlined in its agreement. Aramark has not provided the promised uniforms, dust mops, wet mops, microfiber cloth and rugs that they agreed to. Aramark has caused great damage to ********* due to not fulfilling its agreed to obligations.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 4/10/2023 I ordered an icaregift package for my loved one who is currently incarcerated at the *********************** in *********, **. The packaged ordered from (icaregifts.com) was called "Sweet Surprise" Order No. ICR00847032. All products advertised on the site for that package was not received. My loved one filed a grievance report (Req. #*******) with the facility stating all products that was to come with the "Sweet Surprise" package was not received and the facility advised that there were multiple complaints to Aramark about this package not containing all products as advertised and no one will rectify the packages. The missing items included:10 Pack sugar substitute; 2 pk cookie cake, 1 of each soup (only 2 came in the package whereas the advertising specifies 3) , a pack of Gushers, and a Thank You post card. On 4/13/2023, I attempted to resolve this matter via email with Aramark Customer Support Team which concluded in a standard apology. False advertising is a serious/legal matter and a simple apology is NOT justifiable nor sufficient. Money was accepted by the company for all products offered in the package which all products were not received.

  Business response

  05/10/2023

  May 10, 2023

   

  Dear *** *******,

   

  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by ******** ******, Complaint ID #********, dated April 19, 2023. After careful consideration of *** ******’s complaint, Aramark would
  like to provide the below response.

   

  Understandably there may be challenges with delivering iCare packages to incarcerated individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver iCare
  packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery policies.

  
  We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve any concerns. In the event a loved one does not receive their iCare package in a timely fashion, Aramark encourages customers to contact our iCare Support Team, which is available from 8:00 a.m. to 9:00 p.m. E.T., seven (7) days a week. For questions regarding refunds, please refer to Aramark’s iCare refund policy, which is available at the time of purchase and published at: ***************************faq.html.
  

   

  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (**** ******** and **************@aramark.com.
  

   

  Sincerely,
  
  ******* ** ******, Esq.
  Counsel, Aramark

• Initial Complaint

  03/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We have been charged to get 100 aprons a week while only getting 20 aprons a week.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10/24/2022 I placed an order with Icare for my son who was in prison. On 11/01/2022 I received an emailed that it was cancelled. Reached out to them via email on 11/16/2022 and 1/4/2023 received an email that my refund was cancelled. Reached out to them on various occasions via phone only to be told that I will receive a call for manual refund. Before this I had advised that I had a new card number since my account was compromised and they said that would not be ab issue. Today I emailed them again and they stated refunds must be done within 90 days.

  Business response

  04/18/2023

  April 18, 2023  
  

   

  Dear *** *******,  

   

  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the  correspondence submitted to the Better Business Bureau (“BBB”) by ****** ********, Complaint ID  #********, dated March 15, 2023. After careful consideration of *** ********’s complaint, Aramark  would like to provide the below response.  
  

   

   Understandably there may be challenges with delivering iCare packages to incarcerated  individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s  control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver iCare  packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery  policies.  
  

   

   We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve  any concerns. In the event a loved one does not receive their iCare package in a timely fashion, Aramark  encourages customers to contact our iCare Support Team, which is available from 8:00 a.m. to 9:00 p.m.  E.T., seven (7) days a week. For questions regarding refunds, please refer to Aramark’s iCare refund policy,  which is available at the time of purchase and published at: ***********************************.  
  

   

  Thank you for your time and attention to these matters. Should you have any additional questions  or concerns, please do not hesitate to contact me at ###-###-#### and **************@aramark.com.  
  

   

  Sincerely,  
  ******* ** ******, Esq.  
  Counsel, Aramark 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩