Complaints

This profile includes complaints for Aramark Services, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aramark Services, Incorporated

  2400 Market St Attn Legal Dept Philadelphia, PA 19103-3041

• 

  Aramark Services, Incorporated

  PO Box 16984 Greensboro, NC 27416-0984

• 

  Aramark Services, Incorporated

  509 Teague St Greensboro, NC 27406-4313

• 

  Aramark Services, Incorporated

  PO Box 922139 Sylmar, CA 91392-2139

• 

  Aramark Services, Incorporated

  357 E 21st St Jacksonville, FL 32206-2250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company keeps charging me random prices not even mentioned in the contract. They charge me for water filers two at a time and they dont even bring them to change etc.

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on September 1, I tried to make a purchase through the company that provides incarcerated individuals with canteen food - the first purchase was for $89.98. It authenticated and took the money out of my account, but said the transaction didnt go through so I immediately called and they told me it was because I didnt agree to the terms and conditions, knowing that I did. They said the money was pending, and it would be returned to my account and theres nothing they could do about it. I hung up and called my bank and they told me that merchant could absolutely cancel the transaction. They just dont want to OK a week later I try again with a whole separate card a whole separate account on a whole different browser, today the package was $107.65 - giving them the benefit of the doubt.. The same thing happens. The money is taken out of my account card was authenticated, but this time I took a screenshot of the box being checked before placing the order when I called the company this time I spoke to the rudest employee Ive ever spoken to who told me yeah well the website crash is too bad. We know what happens and theres nothing we can do about it. Theres no supervisor you can talk to you and nobodys gonna fix it. You just have to wait. this was a different bank that advised me the same thing about the merchant being able to cancel the transaction. Its even listed in the company policy that if a transaction fails at fault of the company it can be canceled.. instead the employees lie and change their stories and dont even know the number to reach the corporate office. I feel like theyre committing fraud at this point. Why is my money being held for so long when youre claiming you didnt take it?

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th I purchased a fresh meal for my incarcerated loved one at REMOVEDthrough the icaregifts. Com website for $30.13. it was suppose to include a burger, order of boneless hot chicken wings, celery, crystal light, ranch, tots, and cookies. My loved one did not receive the celery and only received 2 1/2 chicken nuggets instead of the order of hot wings!! For $14.09 I could have received all of the above minus the 2 1/2 chicken nuggets! My loved one told the officer but he ignored him and then told him it was too late. This is an ongoing issue that this facility does to these inmates since there's nothing they can do about it! I contacted the company as their policy on their website says that if unavailable they will receive a replacement of equal or greater value.. not LESS! The company is just blaming the facility and saying it's their problem to fix and when my loved one complains to the facility they say it's an Aramark problem so here we are. I paid for products/service and only received half of what I paid for. I want my money back for the boneless hot wings and celery or my loved one compensated with a replacement of equal or greater value as their very own policy!

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against:Vestis / Aramark Uniform Services Complaint Summary:Ongoing unresolved issues with merchandise quality, service delays, billing inaccuracies, and broken contract termination promises.Complaint Details:Over the past several months, we have made numerous attempts to resolve serious issues with Vestis/Aramark Uniform Services. These issues include:Consistently poor quality merchandise REMOVEDdelays, which directly impacted our business operations Repeated invoicing errors, including being charged for items that were returned Due to the extent and persistence of these problems, we were told by our local Vestis representative that we would be permitted to terminate our service contract without penalties. Based on this assurance, we returned the remaining merchandise as instructed.Despite this, we were subsequently charged for all returned items, labeled as a loss, and began receiving continued invoices even after services had ended. This directly contradicts the agreement made with the local manager.We also received written confirmation from the local manager that credits would be issued to correct prior billing errors. However, we are now being told that those credits are denied, with no reasonable explanation. Furthermore, we were sent to collections without any notice or warning, adding to the severity and frustration of the situation.We are requesting the following resolution:A full reversal of charges related to returned merchandise and post-cancellation invoices Application of all previously promised credits Removal of any collection actions and a correction of our account status This has been an unnecessarily drawn-out and damaging experience. We are seeking a swift and fair resolution to avoid any further escalation.Desired Resolution:Reversal of all unjust charges Application of agreed-upon credits Removal of account from collections

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint against Aramark Correctional Services, LLC in relation to the vending machines located in the REMOVEDvisitation park at REMOVEDin REMOVED, REMOVED. Aramark is the sole provider of food and drink in this area, and their consistent failure to adequately stock and maintain these machines is causing significant distress and inconvenience to families.On most visitation weekends, especially Saturdays and Sundays, the machines are understocked, half empty, or not functioning properly. This leaves visitors, many of whom travel long distances and spend several hours at the facility, without reliable access to food or beverages. Children, elderly family members, and individuals with health conditions are left with few to no options.The situation is particularly serious for visitors and incarcerated individuals with dietary restrictions. Vegan and vegetarian guests often find nothing suitable available. There are also no consistent non-pork options, which is an issue for those with religious or medical restrictions. Most concerning, however, is the complete lack of appropriate items for diabetics. High-sugar snacks dominate the machines, and healthy, balanced alternatives are rarely available. This presents real medical risks.Since visitors are not allowed to bring in outside food or drinks, they are completely dependent on Aramark's services. The fact that Aramark holds an exclusive contract in this setting makes their lack of care even more unacceptable.We respectfully request that Aramark:Fully and consistently restock machines before each visitation weekend Include options for vegan, vegetarian, non-pork, and diabetic diets Ensure all machines are regularly serviced and functional This level of service is not only disappointing. It borders on neglect and places visitors and incarcerated individuals at risk. We urge the BBB to take this complaint seriously and help push for immediate corrective action.

• Initial Complaint

  Date:07/29/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for your answer. 

  Here's the website link : REMOVED;

  from what I can see their Headquarters:

  
  REMOVED

  Feel free to contact me if needed. 

   

  Sincerely, 

  Mrs REMOVED

  Customer Answer

  Date: 07/29/2025

  I am submitting this complaint against Aramark Correctional Services, LLC in relation to the vending machines located in the REMOVEDvisitation park at REMOVEDin REMOVED, REMOVED. Aramark is the sole provider of food and drink in this area, and their consistent failure to adequately stock and maintain these machines is causing significant distress and inconvenience to families.On most visitation weekends, especially Saturdays and Sundays, the machines are understocked, half empty, or not functioning properly. This leaves visitors, many of whom travel long distances and spend several hours at the facility, without reliable access to food or beverages. Children, elderly family members, and individuals with health conditions are left with few to no options.The situation is particularly serious for visitors and incarcerated individuals with dietary restrictions. Vegan and vegetarian guests often find nothing suitable available. There are also no consistent non-pork options, which is an issue for those with religious or medical restrictions. Most concerning, however, is the complete lack of appropriate items for diabetics, high-sugar snacks dominate the machines, and healthy, balanced alternatives are rarely available. This presents real medical risks.Since visitors are not allowed to bring in outside food or drinks, they are completely dependent on Aramark's services. The fact that Aramark holds an exclusive contract in this setting makes their lack of care even more unacceptable.We respectfully request that Aramark:Fully and consistently restock machines before each visitation weekend, and add machines if needed.Include options for vegan, vegetarian, non-pork, and diabetic diets Ensure all machines are regularly serviced and functional This level of service is not only disappointing, it borders on neglect and places visitors and incarcerated individuals at risk. We urge the BBB to take this complaint seriously.

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aramark is the provider for jails in REMOVEDhusband has been at REMOVEDfor the last 16 months.I purchase packages as well as he orders commissary weekly around 200 per week.Every week there is something missing out of his packages.I have been told they are suppose to be able to inspect their packages before accepting ,but Aramark employees don't abide by this policy.They routinely either offer nothing to replace the missing items or offer something of way less value.Aramark employees who deliver the packages are extremely rude and unhelpful. On top of Aramarks outrageous prices they also are charging for items marked not for resale as in mayonaise packets, salsa packets and coffee REMOVED.They deliver hundreds of packages from their REMOVEDWharehouse by truck yet they charge a delivery fee of 7.95 for each package I REMOVEDhusband and other inmates also say the food is often not fresh example my husband recieved 10 salsa pouches that were all bad and they would not replace.

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDhas us order gifts online to deliver to inmates but they took our money switched over and product has not been recieved they keep telling us they dont have any information and that we have to wait 30days for anytype of refund

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inmates in REMOVEDare buying packages from Aramark. They are taking their money, but the inmates are not receiving what is supposed to come in the packages. Inmates have to wait weeks to receive missing items. When making a complaint to Aramark supervisors, nothing is being done. They are cursing at inmates and not providing any customer service.

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Aramark/Vestis regarding a series of ongoing issues that have resulted in a breach of our service agreement and have caused substantial disruption to our operations. Over the course of our relationship with Aramark/Vestis, we have experienced repeated failures in service fulfillment. Garments that were ordered as part of our contract have frequently gone undelivered, leaving our team without the necessary uniforms to perform their work. In addition, we have been charged for garments that were not lost by us, without any substantiating evidence or justification provided by the company. Moreover, we have experienced consistent discrepancies between the uniforms turned in for laundering and the garments returned to us. This has resulted in a cumulative shortage of inventory and operational inefficiencies. Despite raising these concerns with company representatives, the issues remain unresolved. Most critically, Aramark/REMOVEDhas engaged in a continuous pattern of charging us for garments and services that were not included in our original agreement. These unauthorized charges constitute a clear breach of contract and have persisted despite our attempts to address them directly. We have had no benefit of a contract, and have lost faith in REMOVEDa resolution, we are not solely seeking reimbursement or restitution for past issues. Rather, we are also requesting that our account be restored to its status prior to the commencement of the current contract, with all charges halted and no penalties applied. This will allow us to terminate the relationship without further obligation and provide us with thirty (30) days to find a suitable replacement vendor. We respectfully ask for the Better Business Bureaus assistance in facilitating this resolution so that we may end this contract cleanly and without further financial impact.