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Business Profile

Towing Company

George Smith Towing, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parked my car in a two hour parking for business and customers in a parking Plaza parking for customers were two hours starting at 7 AMin the morning till 9 PM at night. The car was parked there from 7 AM and was towed at 8:30 AM thats not not two hours When I mentioned it to him they told me they have an email that the car was parked there for two days. That is literally impossible. I work for a university and I was in workfor two days prior to the morning they towed my car and to top things off my car was towed from a private business parking and showed me no evidence of the car being parked there for two days took my car made me takeoff work made me pay $235to get it back. They also persuade the officer to write the ticket for the car as being parked on private property within the two hours the was written at 8:15 AM. The car was towed at 8:30 AM. The car was legally allowed to be parked there till 9 AM they may have mistaken my vehicle for vehicle, but they showed me no proof of the evidence of why my car was towed as far as Im concerned they took advantage of me and thats just bad business and they had an attitude when I went to pick it up and didnt even show me any proof of the car being there for two days

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed by George Smith Towing in ************. I was told it was for parking in front of a driveway, but no clear signage marked the area as a restricted or no-parking zone. The sign posted was small, vague, and did not specify where towing was enforced or what areas were off-limits.I requested photos of my car at the time of the tow and an itemized invoice, but the company refused to provide either. They told me I could only see photos in person when I came to pay and retrieve the vehicle, even though I requested them by email. This contradicts my rights under Pennsylvania consumer protection law and violates the terms of the previous legal action the ************************ took against this company.I am attaching a photo of the signage and garage where I was parked. Based on this and their refusal to provide documentation, I believe this tow was unlawful or improperly handled, and Im requesting that your office investigate and take action.

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed by this company and they lost my key. When contacted they became very disrespectful, rude and continuously hung up the phone on me. The keys was provided to them the date of the accident and it should have been returned but it was not. Now I am without a key.

  • Initial Complaint

    Date:04/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/24/25, I parked in a parking lot across the street from ****** in fish town. This parking lot is not labeled as private property, nor are there any signs that state permit parking only. I parked in an un numbered spot. Upon leaving the restaurant, I found George Smith Towing in front of my vehicle. The company then hooked my car to the truck and stated I was parked illegally. When I informed them that there are no signs, they stated that they had a contract with the lot that states no one can park in the lot after 8:30p. Once again, this is not posted anywhere. The company then stated it would be a $200 fee to drop the vehicle, which is higher than the citys tow fee of $175. They stated that they only accepted cash, Zelle, or ***** to their private account of ***** Web. I am seeking a full refund of this tow fee as it was price gauging and predatory due to lack of signage indicating that parking required a permit.

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our car was towed from an apartment complex April 4, 2025. When we went to pick it up, we were told there was a flat tire and they business next door would be able to fix this. The car did not have a flat tire before they towed the car. If you look this company up online, they have a BBB rating of "F" and a one star rating. Several other people have complained about this tire scam. I'm not sure how much to ask back. The towing cost $200 and we had to fix the tire (we did not go to the place next door). I think the $200 towing fee would be appropriate. I also think BBB should look into this company. Several apartment complexes in the area use this towing company and I'm not sure why.

  • Initial Complaint

    Date:02/23/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company Name: George Smith Towing Company Address: [Address of George Smith Towing]Location of Incident: *********************************************** Nature of Complaint:I am filing a formal complaint against George Smith Towing for predatory towing, excessive fees, and improper payment handling.On February 23, I parked at the ** Park lot at ******************** and paid the full-day $25 fee via ParkMobile (receipt attached). When I returned at 2 PM, my car had been towed. The lot attendant confirmed my payment but could do nothing since the car was already ******** the tow yard, I was told I owed $300+, despite posted signs stating a $175 towing fee. The staff gave conflicting explanations, stating their fee was $200 plus an additional $100 to the lot. They were dismissive, hostile, and unwilling to clarify the charges.Additionally, I was asked to provide my debit card PIN while they entered my card behind a glass enclosure, which felt highly inappropriate and a potential security risk.This experience felt unfair and possibly illegal. I am requesting the BBB investigate George Smith Towing for:Unjustified Towing My vehicle was removed despite valid payment.Excessive and Unclear Fees Charges exceeded the posted towing fee without explanation.Predatory Behavior Multiple customers were retrieving towed cars at the same time.Improper Payment Handling Requesting my PIN raised serious security concerns.I seek a formal review and resolution of these issues. Please advise on next steps.Sincerely,***** *******

  • Initial Complaint

    Date:02/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 21, 2025, George Smith Towing lifted my car and charged me $200 on the spot to have it lifted back down. There are three other witnesses who can attest that they lifted my car only after I ran up and told them that the car was my property and that I was attempting to leave. The towing area is not marked under the nearby ******************************* parking only, but the tower claimed that is what he was doing the towing for, despite the parking not being marked accordingly. The $200 charge was also not explained or detailed, as the fees listed do not equate to $200. We also heard from several other nearby employees of an Arab market, all people of color, who said the towing service targets their store and customers due to racial profiling.

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They legally told my vehicle from the parking lot that Ive been paying from six months and when I went to the garage, they would not give me my vehicle. Ask me for $500.

  • Initial Complaint

    Date:12/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car got towed in the middle of the night and when I went to go pick it up, I noticed that there was damage to my car. My boyfriend and I were there and he had noticed that my back, right tire was flat. He asked the worker nicely if he knew anything about it and the worker was being rude and told us that we can go to the tire shop across the street. He refused to answer any of our questions, he called my boyfriend a disrespectful name. I asked if I could talk to anyone else there and these were his words, Well its Sunday, no one is working except me, and we close at 4, so no. He then slammed the gates on us and continued to use profanity towards us from behind the gate.

  • Initial Complaint

    Date:12/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    George Smith towing attempted to tow my car from a parking lot at the corner of ************************, even though I had paid for parking and have a receipt. The reason the tow truck driver gave me was that I hadn't placed by receipt in the front windshield of my car. Not only is this a completely unreasonable penalty, but the instructions to do this were written in fine print on a sign that wasn't directly visible. The instructions were also not printed anywhere on the ticket, nor displayed around the machine where you pay for parking. I ended up having to pay the driver $200 in cash to release my vehicle, on top of the $10 I'd paid for parking, in what felt like an extremely ad hoc and shady transaction. 80% of the cars in this lot had made the same mistake as I'd made, and once the driver released my car, he simply moved onto the other cars, holding them hostage for making a completely understandable mistake and demanding money to give the car back. In short, I feel scammed and extorted, and this business must be forced to stop these unethical practices.

George Smith Towing, Incorporated is NOT a BBB Accredited Business.

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