We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Riding Apparel

Cycle Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Riding Apparel.

Complaints

This profile includes complaints for Cycle Gear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cycle Gear has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just starting to get into cycling this Fall. Ordered two pairs of cycling pants from cycle gear on*line taking note of their no excuses return policy. The pants were very thin material and per their policy i took them to the store to return. They were happy to return them but could not because their parent company ******** (that I had no idea was related) because I had disputed a product they sold me that was much much too small. They're basically blackmailling me into paying for the ******** products they lied about so I cannot get credit in the store * as promised * for the cycle gear items. This is fraud all the way. It's worth noting that I bought a pair of replacement pants * Thor * to replace the two lower quality items they initially sold me.

      Business Response

      Date: 01/13/2025

      We do apologize for the issue.  Now that the issue with the chargebacks with Revzilla have been closed in our favor and the complaint with the BBB for that issue has been closed.  We will be glad to accept a return as long as it follows our return policy.  We have emailed the customer a return label.  

      *** E 

      Business Response

      Date: 01/13/2025

      I apologize I have attached the wrong document here is the corrected document 

      *** E 

      Customer Answer

      Date: 01/13/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22801622

      I am rejecting this response because:

       

      They still owe ******** from the two items i purchased from revzilla.  Theyre giving one thing only to take another away.


      Regards,

      **** ****








      Business Response

      Date: 01/15/2025

      Hello, 

      We are sorry to hear that a return for refund is not acceptable resolution for this issue.  We will be offering no further resolution as we feel that we have tried to be fair. If you chose to accept the return for refund  In regards to other BBB complaints that you filed  against our sister company that is a separate issue.  That complaint has been closed and the credit card investigation you opened was found in our favor. We are trying our best to resolve this issue if you choose not to accept our resolution there is nothing more we can do. 

    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a front inner tube and had it installed by Cycle Gear in ********, ** on my motorcycle. After my first ride, the inner tube catastrophically failed, leaving me stranded on the side of the road an hour from home. I didn't even make it 100 miles on the new inner tube. I did a pre-ride check before leaving to confirm my tire pressure was correct. When I pulled of on the side of the road, I confirmed there was no foreign object in the tire that could have caused a puncture or flat and verified it again after getting the bike towed home. The store said they would not cover the cost of a new inner tube nor would they refund me for the defective one. I called corporate and they stated the same thing.

      Business Response

      Date: 07/31/2024

      The District Manager had reached out to this customer and was awaiting a response.  The DM has advised he has resolved this issue with the customer.  They are just waiting for him to come to the store to complete the resolution. 

      Customer Answer

      Date: 08/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    Cycle Gear is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.