Complaints

This profile includes complaints for Rite Aid Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rite Aid Corporation

  1200 Intrepid Ave Ste 2 Philadelphia, PA 19112-1230

• 

  Rite Aid Corporation

  1930 W Main St Jeffersonville, PA 19403-3175

• 

  Rite Aid Corporation

  4135 N George Street Ext Manchester, PA 17345-9208

• 

  Rite Aid Corporation

  1814 Spring Rd Carlisle, PA 17013-1150

• 

  Rite Aid Corporation

  524 N 6th St Reading, PA 19601-3012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make a purchase for $31.50 on June 21, 2023 at this location. I swiped my card and put my PIN into the machine, and the machine kept freezing up. They told me that it wasn’t working and I’d have to come back. I immediately showed them the alert from my bank showing that the charge did, in-fact, go through and that the money was paid to their store. They refused to give me the merchandise that I paid for and refused to give me a refund. They tried to tell me it was ok because I’d “get my money back in a few days”. They have no right to take my money and refuse to give the merchandise in return. I notified the police but they refused to address the larceny, so I attempted to contact a different Rite Aid to file a complaint with a District/Regional Manager. I left a message but never received a response. In the meantime, and this is the absolutely most diabolical part of it all, I was then cautioned and threatened by the police ON BEHALF of Rite Aid. Unbelievable! They stole from me and I’m the one who gets threatened?!? I’m sorry, but I’ve been the victim of 5 VIOLENT crimes in the past 2 years, on all of which I was denied justice by the same corrupt police. I won’t tolerate this attack on me by Rite Aid. I’ve had enough and I do not deserve to be stolen from and then threatened about it.

  Business Response

  Date: 07/14/2023

  We are sorry to hear about your recent experience at location #*****. The Retail Region Leader of this location has already been made aware of your concerns, and they have already done all that they can to assist you, while protecting Rite Aid associates and property. As well, our records show that you have already been refunded for the mistaken transaction. We apologize for the confusion and frustration this issue has caused. 

  Customer Answer

  Date: 07/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The business is blatantly lying. The Regional Manager keeps closing out the complaint cases that I lodge with Rite Aid without addressing the matter or contacting me as he is mandated by Rite Aid to do. Rite Aid DOES NOT have the right to hijack funds from peoples debit cards and then refund it later, meanwhile treating the customer like they're the criminal. They need to address this correctly and stop threatening me with the Police for NO REASON WHATSOEVER!! CUT THE ******** NOW!! SEND THAT TO THEM!!
  
  Regards,
  
  *************************

  Business Response

  Date: 07/17/2023

  We truly apologize for the difficulty this situation has caused. Thank you for bringing these concerns to our attention. Please be advised we have forwarded your message to the Retail Region Leader for further review.

  Customer Answer

  Date: 07/17/2023

  As long as the Regional Manager actually contacts me and resolves the issue, reverses the ban, and secures a written apology and an admission to ***** Police that the Rite Aid Employees were in the wrong, then I'm satisfied. If not, I will reopen this or file a new complaint.
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What is wrong with the pharmacy at ********************************************, long Beach, CA??? You have the most ignorant and rude employees. I cannot tell you how many times they have screwed up a prescription or failed to fill one properly. A prescription was ordered on May 24. A WEEK later I got a message that there was a problem with my insurance. First, why did they sit on a prescription for an entire week? It is true, I'm military and on June 1st I lost my insurance because ******* makes us change to ******** at 65 and I was not aware that it began the first of the month. My prescription should have already been filled before that happened. I have received multiple texts and phone calls. I have contacted the pharmacy twice and told them what was happening and that as soon as I got the new information I would let them know...and asked them to stop contacting me until then. Today I got another call from a VERY RUDE woman. I told her what he problem was and that I had already made two calls about it. I was telling her for the THIRD time and she got nasty and hung up on me.Is there an IQ limit for employees? Why are they so UNABLE to take simple information and understand it? This is not the first time either.There are far too many pharmacy employees that have below average communication, processing and listening skills at this store. I don't know why anyone would trust them with something as important as a prescription!

  Business Response

  Date: 06/16/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

  Customer Answer

  Date: 06/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I think you should fill the prescription in question gratis since you screwed up up getting it done in a timely manner and have left me without medication.
  
  Regards,
  
  ***********************

  Business Response

  Date: 06/21/2023

  We are sorry to hear that the Pharmacy Manager was unable to assist you with this issue. Please be aware, this matter has been escalated to the Pharmacy Region Leader, and they will follow up with you as soon as possible. 

  Customer Answer

  Date: 06/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  More importantly her incredibly rude and childish behavior would have resulted in a dismissal when I was consulting as an ** ************.

  I stopped going to the Spring Street store for similar reasons.
  
  Regards,
  
  ***********************

  Business Response

  Date: 06/27/2023

  We truly apologize for this situation and the difficulty that it has caused. Our records show that the Pharmacy Region Leader spoke with you on or around 6/22/23 to apologize for the situation and provide a solution. Thank you for bringing this issue to our attention so that we can make sure it is addressed properly.

  Customer Answer

  Date: 06/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Your regional pharmacy director LIED to you. I guess that is part of the problem. Your employees do whatever they like and then lie about it.

  I have not received a call from or spoken to a regional director or anyone from rite aid after the store pharmacy manager yelled at me and would not let me speak.
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 07/11/2023

  I have not been contacted by the business at all. In a letter you forwarded they even claimed a district supervisor had spoken with me. That is a bald-faced LIE!

  Business Response

  Date: 07/17/2023

  We apologize that you have not been satisfied with the attempts made to resolve this issue. We have reached out to the Pharmacy Region Leader and have requested more information regarding when you were contacted and the resolution that they came to. They reported in detail that they spoke with you and apologized for the experience you had at this location, offered many solutions, and assured that they would investigate and address the issues with the Pharmacy Manager. The Pharmacy Region Leader has done everything they can to assist you and will prevent these issues from happening again in the future.

  Customer Answer

  Date: 07/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  You have lied repeatedly. The district supervisor did reach out to me....Yesterday, 7-16. Of course you  claimed that she had weeks ago which was an abject lie. I was without medication for weeks. I asked you twice, weeks ago,  to please fill and you never responded to that.

  Now that I have gotten it filled elsewhere, all she did was tell me I could now get it. That does not do anything about the multiple mistakes and HORRIBLE, INEPT, RUDE treatment that your staff dishes out. I posted the issue on ******** and dozens of people said that they had stopped using this location for the same reason.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I've had issues with two past transactions with Rite Aid. First, last week, I purchased 8 bottles of ************ detergent and a box of medication. At checkout, it was shown that I would receive $45 in bonus cash for my purchase. However, I only received $25. I've included a screenshot of the checkout screen. Transaction #*********.Second, last week, I also purchased $100 worth of ********** gift cards. In Rite Aid's ad, it showed that this would result in receiving $16 in bonus cash. I received no credit for this. Store #***** transaction #*******.I would like to receive both the $25 bonus cash and the $16 bonus cash that I'm owed.

  Business Response

  Date: 06/12/2023

  We truly apologize that you did not receive the BonusCash you should have earned automatically. Thank you for bringing this to our attention. $41.00 BonusCash has been added onto your Rite Aid Rewards account. This will be available by 6:00 am on 6/13/23.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pharmacy has been telling my Dr and I that I only get 1 inhaler 0 refills. After an hour on the phone my ins company told me that's not right. Breathing meds of any type on ******** get a script and 3 refills outright. That's there policy or rules. They said they should be filling with refills. Without saying it outright she said there lying to me. When I called they I asked why they have been lying to my Dr and I. His 1st answers was I DONT KNOW. Then changed the subject and told me I have 1 script ready I kept trying to question him and it was all maybe this could have been that and I don't know. Breathing is obviously important and the fact there not looking into there customers/patients stuff properly.is upsetting. I have an ip address any Pharmacy and Dr can access (it's a tool) to answer question someone might have about there ins or scripts. They didn't even acknowledge that web address nor did they try to explain anything with certainty or even try to explain anything. It was all maybs I don't knows and could have beens.

  Business Response

  Date: 06/08/2023

  We are sorry to hear about your recent experience at this location. To assist further, we would need more information. A representative from the Customer Care department will be reaching out to you for further assistance.  

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $67.86 for rx by rite aid in Caledonia, MI but told they didn’t have it in stock so would have to order it. When it came in a few days later, they notified my and I went to pick it up only to find they wanted to charge me DOUBLE what they quoted me. I had driven 25 minutes at 8:15 at night to pick up this rx because my child needed it before he left for California the next day. When I brought it to their attention and showed them proof of the price I was quoted, they said there was nothing they could do. This is very poor customer service. This is dishonest and unethical! This was my first and last experience with any rite aid pharmacy! They are ripping customers off by quoting them a price, saying they will order the med then charging double what they quoted!! I want a refund of the difference I was quoted and what I was billed!!

  Business Response

  Date: 06/07/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

• Initial Complaint

  Date:06/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rite aid ******** ny. On June 3 after 6pm I inquired with female night manager about scanning circular coupon 10 $ when you spend $50 and the $5 off 25 coupons for pickup orders. Rite aid when you click place order has a notation that they will scan these coupons upon receipt of pickup order in store. She refuses to honor rite aid policy. Also many items on shelf are scanning for more than shelf price. Reporting to consumer affairs.

  Business Response

  Date: 06/06/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few of The rite aid store employees including the store manager have been overcharging me on sale items, i know for a fact, its items from %75 off isle, & each item marked with the bright green price tag to identify the item is on sale & the white price tags are the items that aren’t on sale. The store employees & the manager have lied to me several times claiming the sale items that are marked with white tags reflect the regular prices (totally not true, all of the regular items that aren’t on sale have white tags) & the green tag items are on sale but the prices that are labeled on the tags are the sales price. When really it’s the original price & the cashiers are supposed to manually enter the items & deduct the %75 off, in order to get the sale price total. I’ve tried to tell them that they’re wrong because I know how much certain items are normally & that the green price tag is labeled $11 which is that item's regular price, so it’s not the sales price. An item that's %75 off $11 is barely $2.50. Plus They’ve charged me regular prices for items that were supposed to be %75 off & have even failed to ring up items that I clearly stated I wanted to purchase. Unfortunately, I don’t notice until I get home & empty my bag, but not all of the items I bought are there, so I check my receipt & though they aren’t in my bag, they’re on my receipt, so I was charged for them, & they didn’t even have the decency to at least charge me correctly with %75 off, they charged me the regular price to add insult to injury. I don’t know what their issue is, if it’s just with me or if they are doing this to all their customers, but I do know it’s not right & I’m positive it’s not just an innocent mistake or misunderstanding. They know exactly what they are doing. They’re doing it because they think nobody's gonna file a complaint or report it to headquarters. .

  Business Response

  Date: 05/30/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

• Initial Complaint

  Date:05/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/23/2023 order date amount charged. $39.71 order # from online order ********* Received, damaged. items from this company, everything in box was covered with liquid **** dish soap. contacted company on 05/28/2023 and got a bad run around on the telephone with their customer service. First phone rep ***** from customer service seemed very rude and you could hear a kid screaming in the back round of the first phone call to customer service. the second Repp *** from Pennsylvania was very professional and went out of her way to try and help me. *** had me take Photos of all the damaged items in my box that wear covered with liquid soap , and she had me email them into Rite Aid ,and *** from customer service waited on the phone and did verify with ********** the supervisior that she did see them and review them . but even though miss ********** did see them and review the pictures, she never once called me noer had the customer service *** transfer me to her, i have left *** ********** a voice mail letting her know how upset i was over this situation and the fact that i waited almost 1 hr to try and speak to her and she did not even care to take a step after seeing the pictures of my damaged items covered in liquid soap , to even try to talk to me , never asked *** from Pennsylvania to transfer me to her, nor did *** ********** ever call the customer back like she told *** from customer service she would if I leave her a voice mail. I WOULD LIKE MY REFOND BACK ON THIS ORDER , OR I WILL OPEN UP A CREDIT CARD DISPUTE WITH MY CREDIT CARD COMPANY , AND I WILL BE FILEING MORE COMPLAINTS ON YOUR COMPANY WITH A FEW OTHER AGENCYIES. Thank you for your time in this matter,

  Business Response

  Date: 06/07/2023

  We are very sorry to hear about your recent experience with our online store and our Customer Care Center. Thank you for bringing these issues to our attention. These concerns have been forwarded to our upper leadership team, and a refund of $16.73 has been issued for order #*********. Please allow 5-10 business days for this refund to reflect on your credit/debit card. 

  Customer Answer

  Date: 06/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This business charged My credit card $39.71 and only refunded $16.73 and if the bbb and this business wear to take a real good look at the pictures i sent the bbb and the business ,everything in the box was covered in liquid **** soap, so another words Rite Aid your expecting the customer to just rinse  everything off and that seems to solve the problem. never a call back from the customer service supervisor **********, who I do hope this company totally investigates  her customer service skills, meantime i am sending the pictures to the Ceo of Rite Aid, ***************************, so she herself can see how her company is really ran ,and the poor customer service the customers are getting, and i am filing a credit card dispute with my credit card company ,and a complaint with the consumer protection bureau, and if i have to i will also file a small claim in court, 
  
  Regards,
  *********************************
  

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had a RiteAid online account for many years. I shop my scripts every three months and have come up against this problem multiple times. For the third time, I've completed all webpages inside my acct to have a prescription renewed and took screen shots of the confirmation. RiteAid Store *****. This last time I completed the webpages on 5/21/23. Checked with my doctor and she has still not received any requests from RiteAid as of 5/25/23. I am hearing impaired so not telephoning that store, but since there is my web account and chat, I should not even have to. Got into chat and that was useless. Chat rep finally issued an incident number, but I have complained to chat in the past and nothing is ever corrected. Either RiteAid is providing a false tool to customers with it's "renew your Rx online" feature, or the store pharmacy personnel are not bothering to use the tool, or the tool is broken. Regardless, RiteAid needs to finally address this and fix it. I need the med for which I requested a renewed script, and we are now at day five after I made the request. Time is marching on. Help! [Store always asks for my BD to search for the script: *******]

  Business Response

  Date: 06/12/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

  Customer Answer

  Date: 06/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I never received answers to the very specific questions and problems I had with this pharmacy.  I pointed out what the pharmacy had done and it was never addressed.  I had some email with a manager about trying to get a specific Rx but nothing was ever done about my very specific problems that were created by the employees at this pharmacy.  No one ever explained why people at that pharmacy had failed to respond to my in-account request for a refill, why someone turned off my various Notfications, why someone there had entered a certain general refill status into my account that I never gave permissions for nor initiated, and why someone there removed my long-time phone number for Rewards and inserted by cell number instead.

  It's a significant problem when pharmacy employees are fiddling with a customer's prescriptions.

  Regards,
  
  ***************************

  Business Response

  Date: 06/27/2023

  We are sorry to hear about the difficulty that you have had in finding a solution to this issue. Our records show that the Pharmacy Region Leader of this location has been in touch with you to discuss the details and work to resolve this. Our upper leadership team is still working to make sure this issue is fully addressed. Thank you for bringing these concerns to our attention.

  Customer Answer

  Date: 06/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  Although a supervisor from the company has been emailing me - in the past - the only response I've received to the problem is "we are working with the pharmacy manager at this location."  The same problems have been happening for over a year, and I posed VERY SPECIFIC complaints and I asked to have them addressed directly.  My SPECIFIC problems have never been addressed.  The pharmacy employees have made changes to the way in which my account behaves and I caught them at it.  *********** repeatedly fails to address the problems.

  This is far beyond the attempt to fill ONE specific named drug Rx.  It is all about how the pharmacy employees are behaving and how they are having the app functions and notifications interact with the customer.
  

  I am completely disgusted with how those employees have manipulated my account, which in turn negatively impacted my ability to get specific prescriptions.
  
  ***************************

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting a prescription for *********, 40mg capsules, 45 in total for over a year now at Rite Aid at ******************************************************** and its always been around $15. Yesterday when I went to go pick up the refill I was charged $81.32 for the exact same prescription I have been getting filled for around $14 for over a year! Rite aid is trying to say the price has gone up but everywhere else I have checked online (rite aid doesnt show you their drug prices online) shows the same prescription running around .34 cents a pill. The same capsule, brand and dosage at ******* is only ,34 cents a pill so why am I being price gouged by Rite aid?! I want refunded the difference since they are clearly trying to steal from their customers. The transaction number is *******

  Business Response

  Date: 05/22/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days.