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Business Profile

Pharmacy

Rite Aid Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

This profile includes complaints for Rite Aid Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rite Aid Corporation has 773 locations, listed below.

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    Customer Complaints Summary

    • 300 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a money order to pay ***************************************** for my driver license renewal in one month they sent me a letter from from ***************************************** for the money order being bad and gave me a penalty and said if I dont pay it they will suspend my license of this and the reason they kept the money order they said it was alter fictious money order they also If its not taken care of they will suspend my registration as well and they want my drivers license sent back to them

      Customer Answer

      Date: 06/27/2025

      They have not responded to me or called me about anything

      Customer Answer

      Date: 06/27/2025

      They have not responded to me or called me about anything
    • Initial Complaint

      Date:05/06/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Medication order for my child that was never ordered because it is over the counter and was told I should pay for it. (According to Pharm tech ********** I was told by them the day before that his ******** covered it. It has been 5 days since his doctor has sent the prescription to the pharmacy. 5/6/2025
    • Initial Complaint

      Date:04/20/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The keep sending all over western PA to get my scripts. Last month went ********* to 7fields to ******* to **********This month they wait till I am out of my medication. They send me up to ******, I call them to confirm, I get there the store is closed, power outage. They didn't even call to let me know and they were closed. The guy locking up says were open tomorrow. Drive back up Sunday, stores open pharmacy is closed! Taking Monday off unpaid to get my script that I haven't had in two days now ! ! Two months ago I had to drive all the way into ******************* to get my scripts!Pharmacy techs can't call other stores to check availability only to get that store and they say yes we can see other store availability....

      Business Response

      Date: 04/22/2025

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 
    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about April 5, 2025 (a Saturday), I went through the Rite Aid appointment scheduler to create an appointment at the ********************************** in ******, OR for two vax shots -- TDAP and ****. When we arrived, they told us they only had one of those vaccines, and that we would have to go somewhere else for ****. That's the first discrepancy that we encountered which created logistical obstacles, frustration, and distress (for an upcoming deadline to turn in shot records).On the same day, as there were no other options for an earlier appointment, I had to schedule the **** shot with the Rite Aid on 29th. I called and talked with a woman in that pharmacy who CONFIRMED that 1) they had the shot available and 2) that someone would be able to administer the shot on a Sunday, noting their "usual" policy to try to keep shots on weekdays. She did understand that there are discrepancies between the online appointment making system and the reality, but that it was on Rite Aid to follow through on such "promises." I understood and thanked her, as -- I noted -- we are under a time crunch, and my son is unable to swing by during school / afterschool (his work) hours. If they said no at THAT time, we may have had the time to rearrange things, but we don't ********* (the day of the scheduled and confirmed **** shot), I receive a call from the Rite Aid on 29th at 10:27am that they will not in fact administer the shot, and the person I talked to (******) refused to explain why or otherwise help find an alternate solution. I had to pry out of him the name of his manager (**** *****), though ****** asserted he was busy (I couldn't talk to him), and that there would be no way of contacting him without coming in. Finally, as I thought his seconds-long responses to my requests for basic info was unreasonably obstructive, I asked for his name -- ******, and when I asked for his last name, he hung up on me at 10:36am.This was unprofessional and alarming.

      Business Response

      Date: 04/14/2025

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 
    • Initial Complaint

      Date:04/04/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rite aid is not telling the truth to their customers is what i am thinking. I went to Rite aid to purchase ******* toothpaste. The aisle had no ******* toothpaste. I asked the clerk on duty why there was no ******* toothpaste. Her reply was "******* won't send us any".

      Customer Answer

      Date: 04/08/2025

      I went to Rite aid to purchase ******* toothpaste. The aisle had no ******* toothpaste. I asked the clerk on duty why there was no ******* toothpaste. Her reply was "******* won't send us any".

      I find that hard to believe, and as I researched online the information I found was that Rite aid is not paying their vendors. 

      It would be nice that the truth is told, and not hide behind  a falsehood.

      Business Response

      Date: 04/10/2025

      We are sorry to hear about your recent experience at this location.  To assist further, we would need more information. A representative from the ************************ will be reaching out to you for further assistance.  
    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/1/2025 I picked up a 90 day supply of ******* insulin from the Rite Aid at ******************************************************************* The prescription calls for an average of 60 units per day, and so 90 days' supply would be ***** units. Accordingly, in the past I have received 6 vials (***** units each) for my $80 copay. On this occasion, however, the pharmacist would only provide 5, claiming the 6th would be excess. I explained that his math would leave me without adequate insulin for 10 days but he dismissed my concern. This behavior is fraudulent - Rite Aid is collecting the same copay from me as if 6 vials were provided, but only 5 were, and places me at risk of harm due to insufficient insulin.

      Business Response

      Date: 04/02/2025

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 
    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/18 I was charged $693.27 for ********, Qty 60, 30-day supply at the Rite Aid on **********************************, **. This seemed high to me, but I assumed it was just one of those medications that was higher than most. My daughter, ***** ******** looked up the price our medications should cost on our Cigna Prescription website. ******** should have cost around $140.00 when billed through my insurance. I called the Rite Aid pharmacy and explained. They said that they ran the ******** prescription through, Navitus Health, a prescription discount card, like Good Rx. I did not provide any kind of prescription discount card and do not even own one. Rite Aid applied a, Good Rx via Navitus Health did NOT bill through my *************** at all. After I learned this, my daughter checked the price for ALL of my medications on the Cigna webiste. We figured out that Rite Aid used a discount card and did not bill my insurance for three of my most recent, new prescriptions. Someone at Rite Aid applied a discount code to one of my new prescriptions and left it as the one to use for future, new prescriptions. I do NOT have a presription discount card, like Good Rx. Further, I did not give them permission to use some kind of discount card instead of billing through Cigna. On March 3rd, I called Cigna and spoke w/ Reycild. She conferenced in, *******, a **** from Rite Aid. ******* confirmed, that they applied the Navitus Health/Good Rx discount and did NOT bill my ***************. This was not a card I supplied but rather one they used without my knowledge. When I brought this to the Pharmacists attention, he told me that since it happened on 9/18, I would have to try to get reimbursed from ***** and would not help me further. He said, that given I paid for the prescription, I approved the purchase. I would rather settle this matter via this platform, but will be pursuing a civil suit if I am not reimbursed what I was charged incorrectly by Rite Aid.

      Business Response

      Date: 04/10/2025

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. Our records show that the Pharmacy Region Leader contacted you on 3/25/25 to apologize for this issue and make sure it was fully resolved.

      Customer Answer

      Date: 04/10/2025

      Hello,

      ***, the Rite Aide Pharmacy manager called me last week to let me know they are working on getting the check to me.  To date, I have not received the check nor a further update.  This has taken entirely too long and I need my money refunded a.s.a.p.  I am a senior citizen on a fixed income.

      Please let me know, specifically, when I will receive this check.

      Thanl you.

      Customer Answer

      Date: 04/24/2025

      We have been told by, Mayssoun with Rite Aid @ ************ that the refund check was cut on 4/8.  *** with Rite Aide Pharmacy on Foothill Blvd. in ***************, ** called to let me know that they are working on an update.  I cannot reiterate this enough, I am a senior citizen who survives on social security.  I need this money that was charged in error from Rite Aide returned to me a.s.a.p.  This has taken entirely too long.

      Thank you.

      Business Response

      Date: 05/02/2025

      We truly apologize for the difficulty this issue has caused. Our records show that the check was mailed on 4/16/25. It may take ***** business days for the check to arrive. You should receive the check by 5/5/25. Please contact us again if you still have not received the check on 5/5/25.

      Customer Answer

      Date: 05/05/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23109696

      I am rejecting this response because:as of today, 5/5/25, I have not received the check.

      As I believe I've mentioned before, I am a senior citizen on a fixed income and cannot afford to be without this money.

      Please provide an accurate update on when I can expect to receive this check.


      Regards,

      **** ********








      Business Response

      Date: 05/06/2025

      We are very sorry to hear that you still have not received this check. We are going to investigate this issue further to ensure that you are reimbursed. To do so, we will need more information. A representative from the ************************ will be reaching out to you for further assistance. 

      Customer Answer

      Date: 05/07/2025

      You said you needed to confirm my mailing address.  I have done that, for the 3rd time now.  What other information could you possibly need at this late date?  Please do not further stall.  I need the money back that you charged me in error.  I am a senior citizen on a fixed budget.  I do not always hear my phone when it rings.  Please provide an update on when I should expect to receive this check by end of day today via this format.  Not a phone call.

      Customer Answer

      Date: 05/16/2025

      I have yet to receive a further update on when I can expect my refund check.

      What is the hold up?  This is now going on months and you have all of the information.

      **** ********

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been going to Rite aid for several years For the last year my doctor took me off of methadone 5mg to ********* 10 because of allergiesOn February 17 I had my ********************** I was hospitalized over night and while in hospital I was given ********* 15 and dialysis and ******* around the clock to control pain I was released on February 18 with 30 or 40 5 mg ********* because my surgeon couldnt get ahold of my pain doctor and thats all he could do being Im under contract with pain doctor so on February 19 I went to my pain doctor and let him know I had surgery and the 10 mg and 5 mg ********* was not working and I had physical therapy coming up the next day or so The pain doctor sent over a script of ********* 20 mg in the amount of 21 only for break through medication no more then 3 times per day.I received the text over the phone from my pain doctor what he sent it was my thyroid medication and ********* 20 my son when to pick up medicine and they gave him thyroid medication and told him to come back in 1 hr to pick up other 1 after about 1 hr my daughter called to see if it was ready and the man pharmacist stated he cant fill the proscription because it was a duplicate my daughter asked him how was it a duplicate and he said I received the same thing from the hospitalmy daughter tried to explain to him what had happened and he said are you going to speak or can i speak He started to explain how my pain doctor wrote me 3 prescription for February and he thinks its too much So my daughter asked him his name because he had it wrong and he said RaRa it doesnt matter now because its been cancelledSo my son in law swinged back by to up the other script like he told him earlier and he was told the doctor canceled the script I spoke with my pain doctor and he stated it was never canceled by him that rite aid was given out to much medication and got into trouble and now they wont give the patient there medication to make up for it

      Business Response

      Date: 03/24/2025

      Our records show that a follow up case regarding this concern was sent on 3/21/25. We are sorry to hear you are still waiting to be contacted by a Leadership Team member. Please be aware, this matter has been escalated and someone will follow up with you as soon as possible. 

      Customer Answer

      Date: 04/08/2025

      On 3-31-2025 at 11 am , I had a doctor's appointment with Dr. ******* ******. I asked him for the 3rd time if he had ever heard from right aid? He and his secretary said no they had not received any calls or any correspondence from them. Dr. ****** said he did not cancel my prescription. I have informed him that an attorney is now involved and he agreed and said if theres anything i need to let him know in regards to this case. This is recorded in doctor's notes.

      Business Response

      Date: 04/09/2025

      We apologize for the difficulty that this issue has caused. Our records show that you were contacted by Leadership Team Member on and several times prior to 3/26/25. They apologized for this issue and made sure it was resolved. For further assistance, please contact our Response, Investigations, & Support Center (RISC) at ************.

      Customer Answer

      Date: 04/14/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23100571

      I am rejecting this response because:

      On 3/26/2025 I received a call at 3:34pm. I spoke with a lady i believe her name was ****,  who stated she was a general leader of Rite Aid. We spoke for 15 minutes from number ************. We went over the events that had occurred. She stated the reason I did not get a call back from ****** ******* was it was bigger than what he could handle at his level. She took over the complaint and once we went over the matter at hand she then stated this matter is bigger than her as well. She stated either herself or her manager would call me back the next day. I never received the follow up call that was promised. Today I looked in my email to notice that the emailed response through BBB from Rite Aid is that everything was handled from the conversation on the 26th of March. I called the number that came with the BBB response from Rite Aid. They stated that they only handled certain complaints such as theft.They dont handle these kinds of matters. Rite aid provided the BBB the wrong information to give to me to follow up with my complaint. **** is who I spoke with and he took down my name , phone number and complaint information and sent it to his boss to get me the correct contact information to follow up Rite Aid. I received a phone call today at 12:57 pm from a ****** G at Rite aid customer care pertaining to case #********. She told me how sorry she was and I should hear back from someone within 1 to 3 business days. She would put this as urgent.



      Regards,

      ***** ********-********








      Business Response

      Date: 04/15/2025

      We truly apologize for the difficulty you have had with this issue. We have reached out to field leadership of this Rite Aid pharmacy to ensure that this issue is resolved as soon as possible, and to ensure that the information provided via the Better Business Bureau will be accurate. Thank you for bringing this to our attention so that this issue can be properly addressed. A member of field leadership of this Rite Aid pharmacy will reach out to you soon to assist further.

      Customer Answer

      Date: 04/16/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed as Answered]

       Complaint: 23100571

      I am rejecting this response because:
      I would like to speak with Rite Aid corporation. I have spoken with 2 different leadership employees to hear its bigger than them and  someone will call me back, and it never happens. So please give me the corporate office number or allow my attorney to speak with Rite Aids attorney.

      Regards,

      ***** ********-********








    • Initial Complaint

      Date:03/22/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my concern regarding the unprofessional and condescending behavior I experienced from the store manager at your Rite Aid on ************************* on 3/22/25 treatment I and another customer received was unacceptable and does not reflect the level of customer service one should expect from *************************** arriving at the store, the outdoor signage indicated that the pharmacy was open for prescription pickup. However, when we entered, the manager dismissed us in a condescending manner, stating that the pharmacy had been closed for the past ten Saturdays and implying that we should have already known this. Instead of addressing the situation professionally, they spoke down to us and made us feel unwelcome. Ultimately, their demeanor and attitude led to both of us leaving the store feeling frustrated and *************** make matters worse, as we were leaving, the manager stated that they were going to call corporate on us, as if we had done something wrong by simply following the signage posted outside. This behavior was not only unprofessional but also completely inappropriate.

      Business Response

      Date: 03/24/2025

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 
    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction and telephone call to corporate office 1800Riteaid 3/20/25 . Purchased products through on line site for *****. Online they advertised 10$ off if you spend $35 using code R10. I ordered my products. Next highlighted line was bolded blue proceed to checkout. I hit that it brought me to checkout with no place calling to place code R10. There was a block saying any coupons/bonuses would not be given til pickup at store. It preauthorized my charge so I assumed once I got to store this discount be applied. Not so, store personnel didnt see anything on their screen at checkout to put code in. So no 10 $ off. Left store, called corporate headquarters, the rude man had me go to online site and told me I failed to put in code when checking out as it is not in position one would look for it as its after the proceed to checkout button not before it, once you hit proceed to checkout button it disappears. So they have it so no one sees it if they follow order to proceed to checkout button highlighted in dark blue box. Its a scam! They did not offer a refund. They scam everyone ordering on line that checks out in correct order(no one reads below the proceed to checkout line, which they know this! They need to refund everyone that is scammed by them.

      Business Response

      Date: 03/24/2025

      We are sorry to hear about the difficulty that you had using the RA10 promo code. Our records show that the order you placed on 3/20/25 has been entirely canceled, and your transaction of $49.53 has been voided. This will reflect on your credit/debit card within 3 to 5 billing cycles. For more details regarding this time frame, please contact your financial institute. 

      We truly apologize for the experience you had using our website and contacting our ********************* Your feedback has been forwarded to our upper leadership teams to ensure that these issues do not happen again. They will do everything that they can to ensure our website is accessible and that our ************* associates are helpful and kind.

      To compensate for the coupon you were unable to use, $10.00 BonusCash has been issued to your Rite Aid Rewards account. You may use BonusCash in store or online. When using BonusCash online, please make sure that you are logged into your online account, and that you select the "Apply BonusCash" checkbox under the dark pink "Rite Aid Rewards BonusCash" banner to the right of the webpage. The $10.00 BonusCash will reflect on your Rite Aid Rewards account by 6:00 am EST on 3/25/25. The BonusCash will expire at 12:00 am EST on 4/23/25.

      To prevent this issue from happening again, when using a promo code online, please make sure that you are logged into your account and that you select "Apply Promo Code" above the "Est. Total" to the right of the webpage. You will then need to enter the promo code into the box and select "Apply."

      We truly apologize for the difficulties these issues have caused. Thank you so much for bringing this to our attention so that we can make sure these issues are properly addressed.

      Customer Answer

      Date: 03/24/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** Breed

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