ComplaintsforRite Aid Corporation

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, I've had issues with two past transactions with Rite Aid. First, last week, I purchased 8 bottles of ************ detergent and a box of medication. At checkout, it was shown that I would receive $45 in bonus cash for my purchase. However, I only received $25. I've included a screenshot of the checkout screen. Transaction #*********.Second, last week, I also purchased $100 worth of ********** gift cards. In Rite Aid's ad, it showed that this would result in receiving $16 in bonus cash. I received no credit for this. Store #***** transaction #*******.I would like to receive both the $25 bonus cash and the $16 bonus cash that I'm owed.

  Business response

  06/12/2023

  We truly apologize that you did not receive the BonusCash you should have earned automatically. Thank you for bringing this to our attention. $41.00 BonusCash has been added onto your Rite Aid Rewards account. This will be available by 6:00 am on 6/13/23.

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Pharmacy has been telling my Dr and I that I only get 1 inhaler 0 refills. After an hour on the phone my ins company told me that's not right. Breathing meds of any type on ******** get a script and 3 refills outright. That's there policy or rules. They said they should be filling with refills. Without saying it outright she said there lying to me. When I called they I asked why they have been lying to my Dr and I. His 1st answers was I DONT KNOW. Then changed the subject and told me I have 1 script ready I kept trying to question him and it was all maybe this could have been that and I don't know. Breathing is obviously important and the fact there not looking into there customers/patients stuff properly.is upsetting. I have an ip address any Pharmacy and Dr can access (it's a tool) to answer question someone might have about there ins or scripts. They didn't even acknowledge that web address nor did they try to explain anything with certainty or even try to explain anything. It was all maybs I don't knows and could have beens.

  Business response

  06/08/2023

  We are sorry to hear about your recent experience at this location. To assist further, we would need more information. A representative from the Customer Care department will be reaching out to you for further assistance.  

• Initial Complaint

  06/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was quoted $67.86 for rx by rite aid in Caledonia, MI but told they didn’t have it in stock so would have to order it. When it came in a few days later, they notified my and I went to pick it up only to find they wanted to charge me DOUBLE what they quoted me. I had driven 25 minutes at 8:15 at night to pick up this rx because my child needed it before he left for California the next day. When I brought it to their attention and showed them proof of the price I was quoted, they said there was nothing they could do. This is very poor customer service. This is dishonest and unethical! This was my first and last experience with any rite aid pharmacy! They are ripping customers off by quoting them a price, saying they will order the med then charging double what they quoted!! I want a refund of the difference I was quoted and what I was billed!!

  Business response

  06/07/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

• Initial Complaint

  06/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Rite aid ******** ny. On June 3 after 6pm I inquired with female night manager about scanning circular coupon 10 $ when you spend $50 and the $5 off 25 coupons for pickup orders. Rite aid when you click place order has a notation that they will scan these coupons upon receipt of pickup order in store. She refuses to honor rite aid policy. Also many items on shelf are scanning for more than shelf price. Reporting to consumer affairs.

  Business response

  06/06/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A few of The rite aid store employees including the store manager have been overcharging me on sale items, i know for a fact, its items from %75 off isle, & each item marked with the bright green price tag to identify the item is on sale & the white price tags are the items that aren’t on sale. The store employees & the manager have lied to me several times claiming the sale items that are marked with white tags reflect the regular prices (totally not true, all of the regular items that aren’t on sale have white tags) & the green tag items are on sale but the prices that are labeled on the tags are the sales price. When really it’s the original price & the cashiers are supposed to manually enter the items & deduct the %75 off, in order to get the sale price total. I’ve tried to tell them that they’re wrong because I know how much certain items are normally & that the green price tag is labeled $11 which is that item's regular price, so it’s not the sales price. An item that's %75 off $11 is barely $2.50. Plus They’ve charged me regular prices for items that were supposed to be %75 off & have even failed to ring up items that I clearly stated I wanted to purchase. Unfortunately, I don’t notice until I get home & empty my bag, but not all of the items I bought are there, so I check my receipt & though they aren’t in my bag, they’re on my receipt, so I was charged for them, & they didn’t even have the decency to at least charge me correctly with %75 off, they charged me the regular price to add insult to injury. I don’t know what their issue is, if it’s just with me or if they are doing this to all their customers, but I do know it’s not right & I’m positive it’s not just an innocent mistake or misunderstanding. They know exactly what they are doing. They’re doing it because they think nobody's gonna file a complaint or report it to headquarters. .

  Business response

  05/30/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

• Initial Complaint

  05/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  05/23/2023 order date amount charged. $39.71 order # from online order ********* Received, damaged. items from this company, everything in box was covered with liquid **** dish soap. contacted company on 05/28/2023 and got a bad run around on the telephone with their customer service. First phone rep ***** from customer service seemed very rude and you could hear a kid screaming in the back round of the first phone call to customer service. the second Repp *** from Pennsylvania was very professional and went out of her way to try and help me. *** had me take Photos of all the damaged items in my box that wear covered with liquid soap , and she had me email them into Rite Aid ,and *** from customer service waited on the phone and did verify with ********** the supervisior that she did see them and review them . but even though miss ********** did see them and review the pictures, she never once called me noer had the customer service *** transfer me to her, i have left *** ********** a voice mail letting her know how upset i was over this situation and the fact that i waited almost 1 hr to try and speak to her and she did not even care to take a step after seeing the pictures of my damaged items covered in liquid soap , to even try to talk to me , never asked *** from Pennsylvania to transfer me to her, nor did *** ********** ever call the customer back like she told *** from customer service she would if I leave her a voice mail. I WOULD LIKE MY REFOND BACK ON THIS ORDER , OR I WILL OPEN UP A CREDIT CARD DISPUTE WITH MY CREDIT CARD COMPANY , AND I WILL BE FILEING MORE COMPLAINTS ON YOUR COMPANY WITH A FEW OTHER AGENCYIES. Thank you for your time in this matter,

  Business response

  06/07/2023

  We are very sorry to hear about your recent experience with our online store and our Customer Care Center. Thank you for bringing these issues to our attention. These concerns have been forwarded to our upper leadership team, and a refund of $16.73 has been issued for order #*********. Please allow 5-10 business days for this refund to reflect on your credit/debit card. 

  Customer response

  06/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This business charged My credit card $39.71 and only refunded $16.73 and if the bbb and this business wear to take a real good look at the pictures i sent the bbb and the business ,everything in the box was covered in liquid **** soap, so another words Rite Aid your expecting the customer to just rinse  everything off and that seems to solve the problem. never a call back from the customer service supervisor **********, who I do hope this company totally investigates  her customer service skills, meantime i am sending the pictures to the Ceo of Rite Aid, ***************************, so she herself can see how her company is really ran ,and the poor customer service the customers are getting, and i am filing a credit card dispute with my credit card company ,and a complaint with the consumer protection bureau, and if i have to i will also file a small claim in court, 
  
  Regards,
  *********************************
  

• Initial Complaint

  05/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been getting a prescription for *********, 40mg capsules, 45 in total for over a year now at Rite Aid at ******************************************************** and its always been around $15. Yesterday when I went to go pick up the refill I was charged $81.32 for the exact same prescription I have been getting filled for around $14 for over a year! Rite aid is trying to say the price has gone up but everywhere else I have checked online (rite aid doesnt show you their drug prices online) shows the same prescription running around .34 cents a pill. The same capsule, brand and dosage at ******* is only ,34 cents a pill so why am I being price gouged by Rite aid?! I want refunded the difference since they are clearly trying to steal from their customers. The transaction number is *******

  Business response

  05/22/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

• Initial Complaint

  05/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am a Latent Autoimmune Diabetes of Adult (8 years) I am a ******* and ****** Insulin user. 14MAY2023 at 3AM I was in Emergency Room at *** ******** ******** Hospital *** * ******** ******* ***, Banning, CA ***** for Hyperglycemia. I was release at 7:20AM. The ER Doctor *****, wrote me a prescription for ******* Insulin 3 Flexpens. I am out of Insulin. The Pharmacy workers at Rite Aid do not understand that Diabetes is progressive and the more you use it through the years, the more increase of the amount used there has to be. *** ******** ******** Hospital *** * ******** ******* ***, Banning, CA ***** ###-###-#### At first, the Pharmacy worker REFUSED to refill the prescription by ER Doctor ***** because they felt I should not have used all of my 90 day supply. I argued with him in front of a customer and I don't think he would have put the order through if I didn't let him know I an a Paralegal-ABA approved. If a prescription is written by an emergency room doctor, why won't Rite Aid Pharmacy fill the prescription? Pharmacy workers are not Medical Doctors who decide which life or death prescriptions to fill or why more medicine is necessary. Please let your Rite Aid Pharmacy peers and colleagues know they should simply refill prescriptions from patients recently out of ER. Without insulin I will most likely relapse into Hyperglycemia or DKA (Ketoacidosis).

  Business response

  05/15/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

   

  Customer response

  05/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************************************
  

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Riteaid did not honor the bonus cash back which advertised. Upon multiple chats with customer support, they asked me to return the product as they could not honor and give me bonus cash back. When returned the receipt says points will be returned, but it never returned. Again I contacted customer support they told many lies and at the end refused to me give back my points I sued to purchase the product. I attached all the receipts. If you need the chats I had with them I can upload any time.

  Business response

  05/15/2023

  We are sorry to hear about the difficulty that you have been experiencing regarding these return transactions. This concern has already been forwarded to our Research Department, and they responded on 1/6/23. Their records show that because these returns were made over 30 days after the original transactions were made, a BonusCash refund could not be issued. Therefore, the store refunded you with USD, in cash. We truly apologize for the inconvenience and confusion this issue has caused.

  Customer response

  05/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  I never got refunded in USD by store as you mentioned in the response.  Returned receipt clearly says bonus cash refunded but never refunded.  You can check my account. I relied on customer support as I bought the products after got an assurance that they will give me bonus cash if I don't get automatically on purchase of 3 more items during the chat for getting credit for one item since the limit is 4 items.  After purchasing your people took so much time to reject the $30 bonus cash credit and lied that I did not purchase during the valid period.  If you check the picture I attached in my complaint,  you notice that I purchased during the valid period and did not get $30 bonus cash.  customer support also advised me return to store which I did but did not get cash as I used points as mode of payment or bonus cash credit. I appreciate if you refund me $25.37, which I paid for the returned products. 
  
  Regards,
  
  ***************************
  

  Business response

  05/16/2023

  We are sorry to hear that you were not refunded USD, as it was recorded. This issue will be forwarded to upper management of your local Rite Aid store so that they can investigate and correct the mistake. They will be in contact with you within at most 5 business days. 

  Customer response

  05/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and waiting for the next steps from business.   Please do not close the issue as the store has to contact me in 5 business days for not refunding me the disputed amount. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been having trouble with the rite aid location on Blackstone and olive in Fresno ca I have been followed every time I go inside the store. They said they had observations of me taking something from the store so i called the police and I stood there because I knew I have never stolen anything they did not have any footage to show. The employees were rude and they profiled me many times I go to this location to pick up my medication and look around the store I have never stolen anything the manager said he had many observations but they had nothing on tape. They have been lying because I have never stolen anything at all from the store police officer said it would be best for me to do a complaint on here. I feel very sad and overwhelmed because this is my pharmacy and now I was told that the supervisor was going to banned me. I don’t feel that is right I have not committed anything at all please go ahead and review any tapes they have you will see that there is nothing on tapes. I want to feel comfortable shopping after picking up my medication I have not ever had any issues at other stores and I do not steal. Please help

  Business response

  05/09/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

  Customer response

  05/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response: If this complaint is getting directed to supervisor and manager from rite aid location at olive and blackstone that is not going to work they were both accusing me of stealing, supervisor's name was ****** and manger name was ***** they were the ones accusing me of stealing when I asked for evidence they had nothing to show me, they were both talking about me in the same aisle, when police officer showed up they refuse to show them footage of evidence they stated they had. My daughter in law had a recording on her phone when the incident happened. They also told officers that they were going to ban me for no reason, I just want to shop in peace and pick up my prescription in peace I do not want to be profiled. 
  
  Regards,
  
  *********************
  

  Business response

  05/12/2023

  This concern has been forwarded to the Retail Region Leader of this Rite Aid location. They are above the Store Manager or anyone else you would have spoken to in the physical store. We apologize for the confusion regarding our previous response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩