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Business Profile

Delivery Service

GoPuff

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoPuff has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GoPuff

      537 N 3rd St Philadelphia, PA 19123-2936

    • GoPuff

      454 N 12th St Philadelphia, PA 19123-3762

    • goPuff

      1030 Cromwell Bridge Rd Towson, MD 21286-3308

    • goPuff

      1525 W Homer St Chicago, IL 60642-1280

    • Go Puff Food Delivery

      770 N Coit Rd Richardson, TX 75080-5426

    Customer Complaints Summary

    • 421 total complaints in the last 3 years.
    • 193 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged me for their membership when I didn't expect it, then upon reaching out the first time I was told that it would be canceled and I would be refunded. After I never got a confirmation text or email, I reached out again and the second rep told me the refund was processed and should reflect on my card within a few business days. Now its been another week and still no refund. I reached out yet again today and this third person said I was supposed to get my money back. So everyone is staying the same thing but the charge is still on my card and I have NO membership. My money was essentially stolen. This is too much of a headache for one of many delivery services. I'm disappointed and tired of companies taking my money.

      Business Response

      Date: 11/26/2022

      Hi there, ********. We apologize for any unexpected charges you may have received. Please let us look into your situation by emailing us the phone number connected to your Gopuff account at [email protected] and include a screenshot or link of this complaint so we can look into the charges. We hope to hear from you so we can look into resolving this issue asap.

      Kindest regards,

      Gopuff Support

      Business Response

      Date: 11/28/2022

      Hey there, ********. We are sincerely sorry that your FAM charge was cancelled but not refunded. We have gone ahead and made sure that refund was processed, and we have attached a receipt of the refund below. Please allow 3-5 business days for the $7.99 refund to be processed; however, it may arrive sooner.If you have any other questions or run into any issues, please send us an email at [email protected], and we will be right there to assist.

      Sincerely,

      Gopuff Support

      Customer Answer

      Date: 11/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    GoPuff is NOT a BBB Accredited Business.

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