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Business Profile

Computer Software Developers

Micro PC Tech, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 complaints in the last 3 years.
  • 2 complaints in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 15, I googled the phone number for Quicken because my Quicken app was messing up. A gentleman named REMOVEDanswered the phone and told me he was with Quicken and he would fix it for me but there would be a charge of $249.99 which was a discount for seniors and military. I told him the last time it messed up quicken fixed it for free. He said the first time is free. There is a charge from then on. He told me my computer was infected with a bug and he would contact microtech to help us clear it up. Then another gentleman came on the phone from a micro tech and accessed my computer and after about 2 1/2 hours said it was fixed. The problem is Quicken would have and could have fixed it for free. I looked at Better Business Bureau and microtech has numerous complaints about the very same thing. Pretending to be someone they are not. I am 77 years old and I need a refund. What can I do? I have tried emailing microtech with no response.

    Business Response

    Date: 02/08/2026

    Refund Confirmation: Transaction ID REMOVED

    We have reviewed this service case from January 15.

    While we stand by the services providedwhich was authorized by the customer to address system-level performance issuesour commitment to customer satisfaction is paramount.

    Upon receiving the customer's refund request, we processed a full refund of $249.99 immediately. The refund was issued on January 21, 2026, under Transaction ID REMOVED.

    As the refund has been completed, we consider this matter resolved and request the case be closed.


    Customer Answer

    Date: 02/08/2026

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

    Regards,

    REMOVED

BBB Accreditation: None

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