Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, This situation began when this company sent an email to ***** saying that her Norton 360 account was about to expire. ***** called them thinking it was ****** she was speaking with. They sold her a computer upgrade and protection, did a remote viewing of her PC and charged her the $349.99. When she received the email receipt the company on the receipt was Micro com support. Sensing something was off, we called ****** and they verified that Micro com was not affiliated with them. ***** tried again to speak with someone at Micro com and that was when she received the attached letter email to her as if she had written it herself and she had not. ***** continues to receive emails headed with the ****** logo stating that her account is about to be cancelled. Any help would be appreciated to shed some light on this company that seems to be a scam. Their phone number is ************** Attached is the letter that "Micro com support"

  Business Response

  Date: 09/25/2023

  Good morning,
  
  We express our utmost gratitude for your proactive communication, which allows us to address your concerns with the utmost sincerity. Your feedback holds significant value in our pursuit of excellence, and we remain wholeheartedly committed to resolving any issues that may have come to your attention.
  
  After an exhaustive and meticulous examination of our records, we must, with genuine regret, inform you that we have not been able to discern any trace of transactions or interactions that are affiliated with your esteemed name or contact details within the confines of our organization. This discovery has engendered inquiries and apprehensions on our part, given our unwavering dedication to treating each and every customer inquiry with the utmost gravity.
  
  We duly acknowledge that the realm of misunderstandings can occasionally shroud the landscape of communication, and it has come to our attention that there  may be a semblance of perplexity or mistaken identity in the linkage of your complaint to our esteemed establishment. Allow us to reassure you that, at our organization, the pillars of transparency, accountability, and the unwavering delivery of exceptional service to our cherished clientele are the cornerstones of our mission.
  
  Thank you once again for your communication.
  

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My computer crashed and I lost my ****** program when I called ****** I was forwarded to another number which turned out to be a fraud line. They did not provide any help, they charged me $249.99 thru Micro Pk later i found out ****** does net use a 3 rd party for collections. I was led to believe they were legitimate.

  Business Response

  Date: 05/06/2023

  Dear BBB:
  

  As a company, we take accusations of fraud or scam activities very seriously, and we want to make it clear that we do not engage in any such activities. We provide legitimate, independent services to our customers and have all the necessary documentation to prove it. This includes the issue resolution confirmation, signed invoice, and credit card authorization form that clearly show that the customer was satisfied with the service provided and agreed to the charges.
  
  We would like to address the claim made by the customer regarding their experience with our company. While we understand that there may have been a misunderstanding about our relationship with Norton, we strongly refute the claim that our company is a scam or that the customer did not receive any service from us. The customer was fully informed of the service charge and the 30-day refund policy, and authorized the charge.
  
  We stand by the legitimacy of our services and assure you that we do not engage in any fraudulent activities. We always act in good faith with our customers and provide them with the best service possible. We apologize if there was any confusion or dissatisfaction with the service provided, but we want to make it clear that we do not engage in any scam activities.
  
  Furthermore, we would like to inform you that we have already processed a refund for the customer as per their request and our 30-day refund policy. We understand that customer satisfaction is paramount, and we take all necessary steps to ensure that our customers are satisfied with our services. We apologize for any inconvenience caused to the customer, and we hope that this issue can be resolved amicably.
  
  In conclusion, we want to emphasize that we are a legitimate company that provides high-quality independent services to our customers. We do not engage in any fraudulent activities, and we take all necessary measures to ensure that our customers are satisfied with our services.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early in April 2023 I ordered - and paid for - a product from ****** - but when I attempted to download it I had difficulty so I called their support line. After being transferred a couple of times I thought I was still speaking to ****** so when they suggested I purchased the wrong product for my needs I agreed to purchase one at 3 times the price. It turns out I wasn't speaking with a ****** rep at all but a company called Micro PC Tech Inc. out of Philadelphia. Micro PC's invoice was for $149.99 and along with other services, indicated ****** had been installed. To-day I found that it wasn't. It would seem I was royally spammed. Is Micro PC Tech even a reliable business or some hacker taking advantage others. Please let me know how I can re-cover the $149.99. Thank you.

  Business Response

  Date: 04/21/2023

  We would like to address the claims made in your message.
  Firstly, we would like to assure you that Micro PC Tech  Inc. is a legitimate business and we do not engage in any fraudulent activities. We provide independent support services to customers and have all the necessary documentation, including the issue resolution confirmation, signed invoice, and credit card authorization form as evidence that you were satisfied with the service provided and agreed to the charges.
  We understand that you had difficulty downloading the product you purchased from Norton and called our support line for assistance. However, we would like to clarify that we never claimed to be ****** or misrepresented our relationship with ****** in any way. We always make it clear to our customers that we are an independent support provider and have no affiliation with any third-party brands or companies. Therefore, any suggestion that you were "royally spammed" is unfounded and untrue.
  Furthermore, we would like to inform you that the original charge for the service was $149.99. As per your request and our 30 Days Refund Policy, we mutually agreed to process a partial refund of $100, which has already been credited to your account. We have attached the refund receipt for your reference.
  We always strive to address any customer concerns in a timely and efficient manner, and we hope that the partial refund has resolved the issue to your satisfaction. We apologize for any misunderstanding or confusion that may have occurred, but we assure you that we always act in good faith with our customers and provide them with the best service possible.
  In conclusion, we would like to reiterate that we are a legitimate business and provide independent support services to customers. We hope that you will consider our explanation and that this matter can be resolved amicably.
  Thank you for your understanding.
  Sincerely,
  Micro PC Tech Inc.

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, October 26, 2022, I attempted to contact ****** *** because I was having issues after my *** computer Operating System was updated to *******. I called a number that represented itself as ******. The technical support person indicated he could assist me. He told me I should update my ****** plan and that this would fix my issue. He said I could purchase a 5-year plan at a discounted price that would save me $500 over the 5 years. I agreed to this and he then accessed my computer remotely to uninstall and reinstall *********. When it came time to make the transaction to pay for this purchase, I was charged $499.99 on one credit card and $299.99 on a second credit card. When I asked the individual how the charges would appear on my credit card statements he indicated it would be listed as Micro-PC Tech and that they work for ******. When I called the actual Norton phone number to follow up on this, I learned that I do not have a 5-year subscription to Norton and they have no record of my previous phone call. My Norton subscription had not been updated. This is when I realized that I'd been lied to. Since this date, I have had issues with my computer including an inability to log into my email account. I am worried the Micro-PC Tech technician has compromised my computer and cell phone, therefore I have not attempted to contact the company. The reference number for the $499.99 charge is ***********************.The reference number for the $299.99 charge is *********************** 

  Business Response

  Date: 11/02/2022

  Customer called us on October 26 2026 to purchase services for computer system. We have provided the customer invoice which clearly says that Micro PC Tech Inc. are independent Services provider and we do not have any affiliation with and 3rd party. We explained each and everything to the customer regarding our services customer agreed to the same and chose to purchase our services. Customer was very satisfied with our services we have always made sure that our customers get the best experience from our services.
  After receiving the BBB notification, we tried to contact the customer to resolve the customer's issue and clear any confusion, we have tried to contact the customer via call and email, however, we did not get any response from the customer. Hence, we have refunded the customer as per the refund request and 30 days refund policy. We have emailed the refund receipt to the customer.
  
  Thank You

  Customer Answer

  Date: 11/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************