Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is *************************** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in ***************** on Februar 21, 2023. My CGFNS ID is: *******. I paid the *** issuance service fee ($450 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS. The documents were shipped from ****** and arrived at the CGFNS in August 2023. I received an email from the CGFNS confirming receipt of the documents and asking for aditional documents 2 in november and they were already answered. Since then, I received any response from CGFNS. I sent several emails asking for a deadline to complete my process, but I never get a response. CGFNS is the worst company I have ever hired. Customer ********************** is horrible. They never answer emails, never meet deadlines and have the most expensive service in ***************** for this purpose. I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolve this case.

  Business Response

  Date: 03/14/2024

  In response to the referenced complaint:
  
  ***** ******************************* ******** placed an order for a Credentials Evaluation Service (***) Professional Report on February 21, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by ******************************************************************, ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from ******************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on March 13, 2024.

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ***************************** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in ***************** on February 1, 2023. My CGFNS ID is: ******* I paid the *** issuance service fee ($450 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS.The documents were shipped from ****** in August. I received an email from the CGFNS about problems in the documentation and I answer correctly. Since then, I received any response from CGFNS. I sent several emails asking for a deadline to complete my process, but I never get a response.CGFNS is the worst company I have ever hired. Customer ********************** is horrible. They never answer emails, never meet deadlines and have the most expensive service in ***************** for this purpose.I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolve this case.

  Business Response

  Date: 03/08/2024

  In response to the referenced complaint:
  
  ***************************************** placed an order for a Credentials Evaluation Service (***) Professional Report on February 1, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by **************************, ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from ***********************************************************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on March 5, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:02/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is *************************** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in ***************** on November 18, 2022. My CGFNS ID is: ********* paid the *** issuance service fee ($420 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS.The documents were shipped from ****** and arrived at the CGFNS in July 2023. I received an email from the CGFNS confirming receipt of the documents and the change of status of my order to "Ready for Review" 2 months ago. After that, I received an email saying that my University documents were refused, but they don't make it clear what needs to be done. The documents were sent again in January 2024. Since then, I received any response from CGFNS. I sent several emails asking for a deadline to complete my process, but I never get a response.CGFNS provides a service called Expedite Review, where they charge a fee of $425 for documents to be reviewed faster. They put all client processes on hold, forcing us to pay the $425 fee to have the documents reviewed quickly.CGFNS is the worst company I have ever hired. Customer ********************** is horrible. They never answer emails, never meet deadlines and have the most expensive service in ***************** for this purpose.I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolve this case.

  Business Response

  Date: 03/05/2024

  In response to the referenced complaint:
  
  ******************************* ******* placed an order for a Credentials Evaluation Service (***) Professional Report on November 18, 2022.  CGFNS International,Inc. is required by the applicants report recipient to review all required documentation.
  
  The following documents have been received:
  
  Certificate of Completion of **************** issued by *********************************************************************, ******. 
  
  License verification from ******.

  Transcript from Pontificia Universidade Catolica de ************.   Please note that this document was not accepted as the Request for Academic Records/Transcripts form was not signed by the school official, and the school did not place a school seal/stamp on the document.  The applicant was informed via email on February 21, 2024 that CGFNS requires an official transcript and the Request for Academic record to be resent by the school to CGFNS containing the appropriate signatures and seal/stamp.  CGFNS also contacted the applicant via email on March 4, 2024 requesting more details (tracking information) for the transcripts that the applicant stated were sent to CGFNS in January 2024.

  Please note that once the Request for Academic Records/Transcripts form and transcripts are received from the school, the evaluator will review the documents and determine if the applicants credentials meet the recipients requirements for the Credentials Evaluation Service.  If the evaluator determines that the applicants credentials meet the recipients requirements, the *** report will be issued.

  We trust that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1200 for CGFNS to process my CES and CVS Report to be sent to four different states for my licensure application. I processed and paid for the application October 2023. I submitted all my documents, the last document they needed was sent on January 16, 2024 but until now, CGFNS is telling me every time I call or send an email that they received the documents I sent them but they have not processed it yet. Then once they have processed the document, it will take another 12 weeks for them to review my application. It has been stressing me out for weeks now as I need this for work purposes so I can practice my profession in 4 other states. I paid that amount of money thinking CGFNS will help me with this in a timely manner but I have been calling multiple times with no resolution for my concerns.

  Business Response

  Date: 03/04/2024

  In response to the referenced complaint:
  
  ************************* placed an order for the Credential Verification Service for ************** on October 23, 2022.  CGFNS International, **** is required by the ************** ********** of ********* to verify the authenticity of the applicants license validation and transcripts.  She also placed multiple orders for a Credentials Evaluation Service (***)Professional Report for multiple recipients on October 23, 2023. CGFNS International, **** is required by the applicants report recipients to review all required documentation.
  
  The following documents have been received and reviewed:
  
  Secondary School Diploma from ****************************, ***********. Deemed acceptable by the evaluator.

  License verification from ***********.  Deemed acceptable by the evaluator.

  Transcript from **********************, ***************************** ************************ ****  Deemed acceptable by the evaluator.

  The evaluator has reviewed all documents and the report was issued to the ************** ********** of ********* on February 26, 2024. The *** reports were issued to the report recipients on February 22, 2024.

  We trust that this will address the applicants concerns and that the matter will be closed. 

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Thank you so much for completing my CGFNS CES report request.

  I really appreciate it and it meant a lot to me.
  
  Regards,
  
  *****************************
  

  
  

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ************************* and I want to file a complaint against CGFNS. My CGFNS id is *******. And I paid 700 dollars for **** screen services order number *******. My validation form together with my license and registration document was signed, sealed and sent by my board. The ***** Medical Technicians and ******************* via courier dhl trackin no ********** and CGFNS received it on July 13 2023. 4 months later on when I called CGFNS and also wrote to them via their corresponding links they informed me that on 22 November 2023 they had contacted my board and had sent them a document for verification of my license. I called my board and they told me that they sent the document via email on 18th December 2023. When I contacted CGFNS they said that they had not received such a documentation. I went to my Board again and this time they sent the document via courier dhl tracking no **********, and CGFNS confirmed receipt of it on January 16 2024. My complaint is that the whole process has taken more than 8 months and they have not even finished the first step of the process. I believe their process has disenfranchised me since I cannot continue with other processes of coming to ***************** as an allied professional if they delay this process by almost a year now. Attach some documentations. Could you kindly help me speed up the process? Thank you. I hear they also charge an extra amount of money if your order periods one year elapses.

  Customer Answer

  Date: 02/26/2024

  cgfns told me that they re sent a reverification letter to my board on February 13th 2024. This is the third time my board in responding to this kind of verification letter, as I said earlier one was sent on on 18th Dec 2023 via Email. And now the second reverification letter which was sent to my board on February 13th 2024 was also already responded to by my board between 22nd February 2024 and 23rd February 2024. I am quite frustrated since the 1 year period they give in order to process all your documents is elapsing and they will try and charge me for a process cgfns is delaying. Attached is a correspondent letter they sent me on 15th Feb 2024. Please help me out so that I be done with this process. This is the only process delaying me from getting to *******. Thank you

  Business Response

  Date: 03/04/2024

  In response to the referenced complaint:
  
  ****** Apuko placed a **** Screen order on June 20, 2023.  CGFNS International, **** is mandated by the ********** of ******** Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certification from **************** for Clinical Pathology (ASCP).  Deemed acceptable by the evaluator.

  License verification from *****.  Deemed acceptable by the evaluator.

  Transcript from *******************************************************************************.  Deemed acceptable by the evaluator.

  English language proficiency exam scores.  Deemed acceptable by the evaluator.

  The applicants credentials have met the ********** of ******** Securitys requirements and a **** Screen Certificate was issued on February 26, 2024.
  
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** Apuko
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i applied for the ces service my university and my nursing council have already sent all the completed and signed forms months ago.the service asked for a new signature and the university sent it in november 2023. i've been receiving automated messages for a long time that the process is in progress, but they never finalise them. i'm asking for help because i need to take an exam and this document is late ***************************************** CGFNS ID: *******

  Business Response

  Date: 02/21/2024

  In response to the referenced complaint:
  
  ********************************* placed an order for a Credentials Evaluation Service (***) Professional Report on August 10, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by Centro *************** de ******* ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from Faculdades Integradas De **************  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on February 15, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to CGFNS international organization to process my Credential Evaluation Service (***) created March 26,2023 01:50 am (order number ******* ) as requested, that I am planning to take NCLEX licensure examination for License Vocational Nurse. I paid $450.00 for the processing fee or purchase price and as applied the recipient should be CA ***** of Vocational Nurse and Psychiatric Tech (recipient key ******) and the contact name is ***************************** Executive Director. I don't know why CGFNS sent my accomplished *** report to CA ***** of ********** Nursing last October 24, 2023 and It is clear that the recipient supposed to be CA ***** of Vocational Nurse and Psychiatric Tech. Since then I kept on sending messages and correspondence to CGFNS because my application for the examination started February ************************************************************************************* These are the dates and letter number requesting to resend the *** report to CA ***** of Vocational Nurse and Psychiatric Tech and no response from the organization or resolution for my request, November 7, 2023 #********, November 19, 2023# ********,November 21, 2023, #********, December 9, 2023# ********, December 11, 2023 #********, December 14, 2023 #********, January 4,2024 # ******** and January 5, 2024 #********. I may say and I believe that it is not my mistake. Until now, I have been waiting for the immediate resolution or action from CGFNS.My prayers and hope that you could help me to resolve my problem and my only request is to send or resend the *** report to the right recipient as I applied. (CA ***** of Vocational Nurse and Psychiatric Tech )Your help is highly appreciated and more power...Thank you very much.Respectfully yours,**************************** CGFNS ID number *******

  Business Response

  Date: 02/16/2024

  In response to the referenced complaint:
  
  Please be advised that CGFNS International, **** issued the Credentials Evaluation Service (CES) Professional Report to the ********** ***** of ********** Nursing and Psychiatric Technicians on February 12, 2024. 
  
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:01/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi me ************************* with Cgfns I’d no *******, I applied for visa screen processing on March 2, 2022 but I faced a lot of issues through Cgfns customer service, many times Cgfns customer service provide me wrong information which waste a lot of my time, it has been almost 2 years I sent multiple complaints to Cgfns contact form that’s your customer service always provides me wrong information with proof of all messages and phone calls but no action is taken this a sensitive matter my ***** case status depends upon this, last time in July 2023 Cgfns customer service told me you license is not needed for visa screen services and they waived it and suddenly Cgfns customer service told me about active license requirement for visa screen which waste my time and delay my processing again. Please help me or connect me with some department who can help me

  Business Response

  Date: 02/09/2024

  In response to the referenced complaint:
  
  ************************* placed a Visa Screen® order on March 2, 2022.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from United States of America (New York).  Deemed acceptable by the evaluator.
  
  Transcript from **** University.  Deemed acceptable by the evaluator.
  
  Transcript from University of ********.  Deemed acceptable by the evaluator.
  
  Transcript from ********** Rehabilitation Institute Foundation, Inc.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on January 31, 2024.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,My name is *************************** am a registered nurse with two years experience in Ireland and a post graduate diploma in Emergency and ****** care. I applied to work as a nurse in *********** via CGFNS. My application number is APP-******** . I have had all of my documents submitted since June 2023 then I received an email in September 2023 saying that my education document was declined as it was incomplete. My college submitted a new document in October 2023 which was received by CGFNS in November 2023. I am currently living in *********** with a job offer in ************ ******************** unable to work due to severe delays in CGFNS. I have submitted two messages on CGFNS asking for the status of my order to be updated. I require urgent assistance with this matter. Regards,*************************

  Business Response

  Date: 02/14/2024

  In response to the referenced complaint:
  
  *********************** placed an order for the Credential Verification Service for the Nursing Council of *********** on February 28, 2023.  CGFNS International, **** is required by the Nursing Council of *********** to verify the authenticity of the applicants identity documents, academic and professional credentials, and nursing employment.
  
  The following documents have been received and reviewed:
  
  Notarized passport and notarized drivers license submitted by the applicant.  Deemed acceptable by the evaluator.

  Transcript and nursing education form from *******************, Sligo.  Deemed acceptable by the evaluator.

  Transcript and nursing education form from ********************.  Deemed acceptable by the evaluator.

  Verification of nursing license from *******. Deemed acceptable by the evaluator.

  Employment History Declaration (Health Service Executive *****************).  Deemed acceptable by the evaluator.

  Employment History Declaration (******************************).  Deemed acceptable by the evaluator.

  Please note that the evaluator has reviewed all documents and the report was issued to the recipient on February 7, 2024. 

  We trust that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 02/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me even though it took an exceptionally long time and extremely poor communication from CGFNS I EVENTUALLY got my documents approved. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated my Visa Screen process (worth $700) on July 30th, 2023, and since then, I have provided all the requested documents. According to CGFNS guidelines, the company is expected to reflect received documents in the system and provide additional requests within 15 days. Unfortunately, my experience has been entirely different. There have been multiple instances where CGFNS repeatedly sent the same requests to my medical university, the Medical University of *********, and my licensing institutions without acknowledging the responses in their mailbox. Despite my consistent efforts to provide proof of the sent emails, the issue persists, and the last set of required documents, sent on December 14th and 22nd, have not been reflected in the system. I have diligently communicated my concerns and requested updates, but the responses I have received so far are not valid answers, and they do not address the core issues. As a result, the entire process has already exceeded six months, and it is disconcerting that there seems to be a lack of progress in my application. I really need to receive this document because I am looking for a job in USA and it takes too much time

  Business Response

  Date: 01/31/2024

  In response to the referenced complaint:
  
  ***************************** placed a Visa Screen® order on July 30, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Poland.  Deemed acceptable by the evaluator.
  
  Professional certification from ******** Society for Clinical Pathology (*SCP).  Deemed acceptable by the evaluator.
  
  Transcript from Uniwersytet Medyczny w *********** (2008-2013).  Deemed acceptable by the evaluator.
  
  Transcript from Uniwersytet Medyczny w *********** (2013-2017).  Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on January 29, 2024.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.