Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ,I am writing to formally complain about to request a full refund of $295. I initially submitted my request on February 10, 2024, selecting the option for my report to be sent to the ********************* Nurses of ************************* (*****) in ******. However, I recently received an email stating that Canada is not an eligible destination and that my request was canceled.This restriction was not communicated before my payment was processed, and had I known this, I would not have proceeded with my request. The fact that CGFNS accepted my payment and order before informing me of this limitation is misleading and unacceptable. Since the service I paid for is not being provided, I believe it is my legal right to receive a full refund.Furthermore, I am currently living in ****** and preparing for my RN licensure, and this unexpected issue has significantly delayed my application process. The ***** requires the *** report to be sent directly from CGFNS, and now, due to this issue, my licensure process is at risk. This delay has placed me under significant stress, and I find it unacceptable that CGFNS refuses to send my report despite accepting payment for the service.Given the circumstances, I request:1.A full refund of $295 since CGFNS did not fulfill the requested service.2.A clear explanation of why CGFNS does not send *** reports to ****** despite having accepted payment for it.3.Immediate action to resolve this issue and prevent similar problems for other *************** regards,**** ***** ***** ****** ***** CGFNS ID Number: ******* Email: ************************

  Business Response

  Date: 03/06/2025

  Dear Mr. ******* *******:

  Attached is our response to the complaint.

  Sincerely,

  ***** ******, JD
  Director of Standards
  CGFNS International******
  *****************************
  **********************
  Phone: **************
  E-mail: ************************************************************
  Website: ****************************** 

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear , I am writing to formally complain about to request a full refund of $295. I initially submitted my request on February 10, 2024, selecting the option for my report to be sent to the ********************* Nurses of ************************* (*****) in ******. However, I recently received an email stating that Canada is not an eligible destination and that my request was canceled. This restriction was not communicated before my payment was processed, and had I known this, I would not have proceeded with my request. The fact that CGFNS accepted my payment and order before informing me of this limitation is misleading and unacceptable. Since the service I paid for is not being provided, I believe it is my legal right to receive a full refund. Furthermore, I am currently living in ****** and preparing for my RN licensure, and this unexpected issue has significantly delayed my application process. The ***** requires the *** report to be sent directly from CGFNS, and now, due to this issue, my licensure process is at risk. This delay has placed me under significant stress, and I find it unacceptable that CGFNS refuses to send my report despite accepting payment for the service. Given the circumstances, I request: 1. A full refund of $295 since CGFNS did not fulfill the requested service. 2. A clear explanation of why CGFNS does not send *** reports to ****** despite having accepted payment for it. 3. Immediate action to resolve this issue and prevent similar problems for other applicants.

  Business Response

  Date: 03/06/2025

  Dear Mr. ******* *******:

  Attached is our response to the complaint.

  Sincerely,

  ***** ******, JD
  Director of Standards
  CGFNS International, Inc.
  *****************************
  **********************
  Phone: **************
  E-mail: ************************************************************
  Website: ******************************
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a test score to CGFNS with a tracking number in June 2024. In their system, it was recorded as received in July 2024. Upon initial review, I was told my test score had failed. I called for a review of this at the end of December 2024.On the call, I was told the issue would be resolved, and that I would need to wait 4-5 weeks for an update.4-5 weeks later, we called again on February 3rd 2025. Despite CGFNS having received our test score, the customer ********************** agent was unable to confirm, requested a tracking number, and hung up.We found the tracking number and called again. We were told the customer ********************** agent from late December did NOT record any information, nor did they escalate the issue for a fix. We were also told that they had received our score in July 2024. It is inexplicable how they were unable to track, address, and fix this in a timely manner. The issue remains unresolved.

  Business Response

  Date: 02/05/2025

  Dear Mr. ******* *******, Better Business Bureau:

  Our response to the customer's complaint is attached.

  Sincerely,

  
  ***** ******, JD
  Director of Standards
  CGFNS International, Inc.
  ************************************************************************************
  Phone: **************
  E-mail: ************************************************************
  Website: ****************************** 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First days if November. 2024 paid for re-eval to get my multistate nursing license again but this time threw TX. Was advised since everything else in file from 8 years ago I only needed a status lic form filled from ********* where I got my BA in nursing. Again asked them if that was all I needed and they comfirmed. That took months to get processes finally papers arrived at cgfns Jan 4th took them over 3 weeks to process 3 semi empty pages and now they are asking for the school in ********* to fill a form they did 8 years ago already when I moved back to the **. 1 they could have let me know when asked 3 months ago this will cost me financially a lot, stress and lost of contracts for work. They have this form on file, I already have a lic with texas so requesting them to send the info they already have...if not for them to contact the university at there cost and get this done this week...since this could have been done already if they had given the correct info. For record already opened a bbb record on them 8 years ago where they returned the money and resolved the multiple issues at that time that had cost me great suffering. I see and read multiple complaints with this ********** resolved has been offered and I have requested for higher management to contact me but no anwser or been asked to call...called today the 31th supervisor was condescending and offered no solution.

  Business Response

  Date: 02/10/2025

  Dear Mr. ******* *******, Better Business Bureau:

  Attached is our response to the customer's complaint.

  Sincerely,

  ***** ******, JD
  Director of Standards
  CGFNS International******
  ***********************************************************************************
  Phone: *************
  E-mail: ************************************************************
  Website: ****************************** 

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  jan *******- for a revaluation, initial evaluation - 02/13/23. I experienced horrendous experiences with the individuals who answer the phone at ICD (under CGFNs). I was met with nastiness, blatant rudeness and outright yelling at me. I reached out to ******* *. and an executive ***** *. on May 2, 2024. Explained my situation and they agreed to meet via Teams. Meeting occurred on May 3, 2024 regarding ongoing issues. It was agreed upon that a pre-emptive report would be configured via my assessor (******** *.) within 2 weeks along with, the ability to have all my documents sent to ******* *.'s email instead of paper mail. I had my documents sent to ******* *.'s email. Confirmation was received from her on 09.28/2024 I asked for this to be uploaded to my file and have not had a response since. I have also not heard from ***** *. since May 3, 2024.When my pre-emptive report was received it was inaccurate which was received around a month later on 06/04/2024. The report was for the wrong state and stated aspects were missing that are in my original report (July 2023)My final educational information was sent over to ******* *.'s email on Jan 7, 2025. I decided to call ICD. Upon calling I was informed that ******* no longer works at ICD /'does not work in that position anymore'.My documentation has been sent to an email with either no receiver on the other end or someone who chooses not to communicate or follow through.I heard from ******** *. today regarding this situation, I was also told 12 weeks to assess the final info, not what I was assured previously.They purposely do not answer people to push them past their deadline to generate more income. My re-evaluation is up in around a week and again I am dealing with issues that are pushing back my final report. I would appreciate a report generated in the timeframe I was promised - 2-3 weeks once final documents are in and communication as to where my documents are that have been sent to ******* *.'s email.

  Business Response

  Date: 01/24/2025

  RE: Complaint ******** (CGFNS/ICD ID: ************

  Dear Mr. ******* *******, Better Business Bureau:

  Attached is our response to the complaint.

  Sincerely,

  ***** ******, JD

  Director of Standards
  CGFNS International, Inc.
  *****************************
  *********************
  Phone: *************
  E-mail: ************************************************************
  Website: ****************************** 

   

  Customer Answer

  Date: 01/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22812564
  
  I am rejecting this response because:

  I have attached two email screenshots.

  The first is an email from Adesola whom I was to send all my information to via email after I reached out to them after being yelled at by their employees on the phone. This is proof she received my Duke transcript via email. However, where the issue lies is that I was never informed that she left ICD and that she never uploaded the Duke transcript. ***** has stated that they have not received my Duke transcript - this is false as ******* accepted but never uploaded.

  The second screenshot is my correspondence with ******** who is the individual who evaluates my information. This emails shows her apologizing for no communication regarding ******* no longer being at ICD. I had my *********************************** information sent to Adesola's email - obviously not answered as she had already left unbeknownst to me. Again false statement by ***** as yes I have had my information sent to an email that was no longer in use - I was not told this. 

  I would also like to point out there was no reply email stating Adesola was no longer there with an alternate email to send information to. Whereas when I reached out to ***** there was a reply emailing stating to contact another individual. 

  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/01/2025

  Dear Mr. ******* *******:

  Attached is our response to the customer's rejection of our initial response.

  Sincerely,

  
  ***** ******, JD
  Director of Standards
  CGFNS International, Inc.
  ********************************************************************************************************
  Phone: *************
  Website: ****************************** 

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you with very disappointed about the error that occurred in my*** report. I need to submit an incident report as my *** report does not meet the ******* Mexico Board of Nursing education requirements,after issussed by CGFNS ,i discovered this error after applying NMBON portal ,and they confirm that my application was declined as my SES report does not meet requirements of USA education. -as CGFNS has more than 45 years experience in the field of credentials evaluation, valuation reports are accepted by all US.state-level regulators.( It is the responsibility of the CGFNS to be familiar with all the laws and regulations of the state that I was applying for ,and if there was incorrect or missed data or information .CGFNS must contact applicant or school to update this error ,not issue report and stat that statement of Comparability Nursing Program .3- Credentials Evaluation Service (***) Professional Report should be meets the specific requirements of individual state boards of nursing, should be geared towards the requirements of the report recipient that I have designated and chose it to determine comparability of a credential educated outside of the ************* As CGFNS has more than 45 years experience in the field of credentials evaluation.1- Get an incomplete and not comprehensive report, Not appropriate for application submission as provided SES report does not meet the ******************** standards.2 2- New Mexico Board of Nursing has been denied my license application.3- Lost unrefunded *** fees without getting the appropriate SEC report.4- Lost unrefunded NMBON application fees as NMBON didnt approve the application and declined it due to incomplete *** report.-5- I paid money and didnt benefit from the *** report service.

  Business Response

  Date: 01/10/2025

  Dear Mr. ******* *******:

  Attached is our response to the complaint.

  Sincerely,

  ***** ******, JD
  Director of Standards
  CGFNS International, Inc.
  *****************************
  **********************
  Phone: **************
  E-mail: ************************************************************
  Website: ****************************** 

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Credentials Evaluation Services (***) from CGFNS on July 9, 2024 paying USD *****. All documents they requested were submitted by August 11, 2024. The company promised the *** to be completed between 8 - 12 weeks of receiving all required documents. I have spent a lot of additional money and asked many people for help in sending the documents directly from the institutions and the licensing body in ******** given the security and other changing circumstances. After going through all that trouble and spending money, I am yet to receive my *** reports after almost four months. On September 9, 2024 I received a communication saying CGFNS has contacted the licensing authority for authentication. However, I have confirmed from the licensing authority that they were not contacted about my documents yet. I called CGFNS multiple times in the last three months (Including last week) and their customer ********************** confirmed to me they haven't contacted anyone yet. My attempts to understand why they have not taken any step to authenticate my license were unsuccessful. I asked to speak or get in contact with a supervisor or the responsible department and I was denied.I am frustrated that they have taken more than four months to do the ***. They have also sent me a false and misleading information saying they contacted the licensing body when they know they did not. They have not done anything to authenticate my licensing for over three months and they keep telling me to wait. I am kindly asking CGFNS to do what they have to do to authenticate the license soon and give me my *** as it is the only thing delaying my licensure and potential to work and earn income.

  Business Response

  Date: 11/25/2024

  Dear Mr. ******* *******:

  Attached is our response to the complaint.

  Sincerely,

  ***** ******, JD
  Director of Standards
  CGFNS International, Inc.
  *****************************
  *********************
  Phone: *************
  E-mail: ************************************************************
  Website: ****************************** 

  Customer Answer

  Date: 11/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  
  

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business refused to delete my account and keep saving my sensitive personal information including passport, transcripts, etc. I request full deletion of my account. ********************** ID: *******

  Business Response

  Date: 11/22/2024

  Dear Mr. ******* *******:

  Attached is our response to the complaint.

  Sincerely,

  ***** ******, JD
  Director of Standards
  CGFNS International, Inc.
  *****************************
  **********************
  Phone: **************
  E-mail: ************************************************************
  Website: ****************************** 

  Customer Answer

  Date: 11/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Song 
  

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CES report at CGFNS last Oct. 21, 2024. At first they responded quick.After some time they asked some documents to be submitted and I complied to it.Every inquiries I made I received different responses. I asked them to call the attention of the evaluator but it seems that they are not doing it. They have asked me to send the document through mail or courier where in fact all documents are sent through their portal. It does not make sense at all. I find it very frustrated the fact that i paid almost $500 for the services i purchased from them but they are not efficient and the customer *********************** is very poor.I would to bring the attention of the future customers for this so they can be aware of the poor services they offer to the public.

  Business Response

  Date: 11/20/2024

  Dear Mr. ******* *******:

  Attached is our response to the complaint.

  Sincerely,

  ***** ******, JD
  Director of Standards
  CGFNS International, Inc.
  *****************************
  *********************
  Phone: *************
  E-mail: ************************************************************
  Website: ****************************** 

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need your help. My application began on May 20, 2024, and after a month, the necessary documents were received and processed. June 17, 2024 expedited services were offered, and I accepted without hesitation. My lengthy process begins instead of the 10-day process, which I think is misleading. They requested clarification on some dates on the high school graduation and college transcript, which my school did, and then I learned that my evaluator was on vacation and hadn't finished her report for expedited processing. On July 8, I was assigned a new evaluator who sent a question about a program on my transcript. The school replied and resolved it, but they sent another set of questions as soon as they confirmed the email was received. Why are they not sending all questions at once? They seem to be pre-made questions so they can delay the process and blame the school for the expedited process that wasn't fulfilled, costing me $425. My school sent them another letter about hours on July 22, and on August 5, I kept emailing them if they received the clarification, but no response. Aug 19, 3 weeks after my new evaluator emailed me, they email me that her manager was unhappy with my school's answers and send email on Aug 14, without telling me. Here goes another waiting game. Quickly forward Finally, my school responded on September 11. While writing this letter on October 6, I haven't heard from them except for the email's "Thank you for contacting CGFNS International" excuse. We've forwarded your concerns to the right department. Please wait for an update and check your Connect account periodically. All I want is for them to prioritize my application because I used the expedite process. What breaks my heart is that on August 23, after our graduation, my classmate told me her CES was issued, even though she never used it. Her program was same to mine her CES went smoothly from May to August.

  Customer Answer

  Date: 10/08/2024

  Why didn't my classmate undergo this extensive processing for her CES? That's why I feel there is bias going on. That's why I included some screenshots of her CES results. 

  Business Response

  Date: 10/11/2024

  Dear Mr. ******* *******:

  Our response to the complaint is attached.

  Please let us know if you have any questions.

  Sincerely,

  ***** ******, JD
  Director of Standards
  CGFNS International, Inc.
  *****************************
  *********************
  Phone: *************
  E-mail: ************************************************************
  Website: ******************************