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Business Profile

Check Printing

Direct to Consumer

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Direct to Consumer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct to Consumer has 3 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checks.com delivered the checks that ordered on 2/8/23 but they never charged my credit card for them. I emailed them 4 times about this billing issue but received no response. Should I now expect a letter from their collections agency with "overdue balance" and maybe some mysterious "mandatory fees" added? It looks to me that either customer service at this company does not exist and those who process payments are incompetent or they all do something that should be reported to and investigated by the ************************ and state attorneys general.

    • Initial Complaint

      Date:02/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 15, 2023 I ordered checks form Checks Unlimited. I ordered 4 boxes because they stated they were 50% off. The order total was $60 and some change when I submitted my order. My credit card was charged $102. I called them and they went into a list of fees that were listed in fine print. I never agreed to the additional items. To top it all off the checks dont even look that great! This is bad business. I will NEVER order from them again!

      Business Response

      Date: 02/02/2023

      I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service. We do value our customers and your feedback.

      After investigating this matter, I would like to explain that a refund in the amount of $102.31 has been issued. Please allow **** days for processing.
      I apologize for any inconvenience this has caused you and hope for a future opportunity to serve your account.

      Sincerely,


      *************************************
      Direct Checks Unlimited ****** **** Tell us why here...

      Customer Answer

      Date: 02/02/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Customer Answer

      Date: 02/16/2023

      Hello *******!

      I have yet to receive my refund from Checks Unlimited. How should I proceed with my complaint / reopen the complaint?

      Thank-you,

      *********************

      Business Response

      Date: 03/01/2023

      Hello ***!
      I understand you have yet to receive your refund from Checks Unlimited. I am researching this issue and will keep you updated on findings and results. 


      Thank-you,
      *************************************

       

      Customer Answer

      Date: 03/01/2023

       I am rejecting this response because:
      I will not approve their response until I receive the credit. 
      This is not a business of integrity. 

      Business Response

      Date: 03/08/2023

      I would like to take this opportunity to thank you for ordering from Checks Unlimited. Thank you for explaining your dissatisfaction with how our company managed your order. I can assure you we are constantly evaluating our processes.

      Concerning your recent concern in which you dispute non-receipt of refund, we have issued a one-time refund check in the amount of $102.31. The full amount was credited back to the card used for original purchase.

      I apologize for any inconvenience this misunderstanding may have caused you.

      Sincerely,

      *************************************
      Direct Checks Unlimited ****** ****

      Customer Answer

      Date: 03/08/2023

       I am rejecting this response because:

      I will accept Checks Unlimited Response once I receive the credit. 

    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey, what are checks from checks.com back in September. The total is $12.25. Yesterday January 6 I received a notice about eight outstanding charge of $30 that I never paid and they were threatening to call the collections agency.. I threw out the notice because I feel like this is a scam. This is unacceptable. This business should not be in business.

      Customer Answer

      Date: 01/09/2023

      On the 7th of January I received notice form check.com stating that they will send my 

      information to the collection center for  a miss payment. Ive Never missed anything before They are

      threatening me 

      Business Response

      Date: 02/02/2023

      I would like to take this opportunity to thank you for ordering from checkc.com, we are committed to providing the highest quality customer service. We do value our customers and your feedback.

      After investigating this matter, I would like to explain that you do not have any balance due.
      I apologize for any inconvenience this has caused you and hope for a future opportunity to serve your account.

      Sincerely,
      *************************************
      Direct Checks Unlimited ****** ****

    Direct to Consumer is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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