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Business Profile

Check Printing

Direct to Consumer

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Direct to Consumer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct to Consumer has 19 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 25, 2024, I sent a check for $32.81 with an order for new checks to Checks Unlimited. Soon afterward, I received a notice by e-mail indicating that I had included insufficient payment. I then called Checks Unlimited and asked to have the order canceled. The order was canceled and I never received a refund.Later, I received a statement from my credit union indicating that the check I sent to Checks Unlimited had cleared. I have sent two letters to Checks Unlimited requesting a refund of $32.81, including a copy of the front and back of the cleared check.They have ignored my requests..

      Business Response

      Date: 12/30/2024

      I would like to take this opportunity to thank you for advising that you have not received your refund.

      I am working to resolve this matter and will email with an update as soon as possible. I sincerely apologize for the delay and miscommunication on our part.

      I apologize for any inconvenience this issue may have caused you.
      Sincerely,

      ********* *********
      Direct Checks Unlimited ***********


    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reordered checks.I was given the amount they would deduct from my checking account ********* bank statement shows $81.00.I called there phone number. I was told there are shipping, processing, and other fees added.That information was not disclosed when I ordered.

      Business Response

      Date: 06/24/2024

      I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes. 

      Concerning your recent dispute of order total, our records indicate that the amount charged was $84.30. A refund for the total amount of $84.30 was submitted. Please allow 7-10 business days for processing.

      I apologize for any inconvenience this misunderstanding may have caused you.

      Sincerely,

      *************************************
      Direct Checks Unlimited Sales, Inc.

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company falsely advertises it's prices. Do not order from them! Who knows how much they will charge you! Once you submit payment, they add on an additional handling charge on the payment confirmation page that didn't exist before and wasn't in the previous total. In my case, they charged me almost 50% more than I was expecting. You are better off dealing with an honest company. Now I'm wondering if I'm even going to get anything from them at all.

      Business Response

      Date: 06/17/2024

      Contacted customer directly left message to return call. 

    Direct to Consumer is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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