Reviews

This profile includes reviews for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitetail Disposal Incorporated

  334 Layfield Rd Perkiomenvlle, PA 18074-9558

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  Whitetail Disposal Incorporated

  788 DeKalb Pike Blue Bell, PA 19422-1266

Review Details

• Review fromMichele S

  Date: 08/31/2023

  Terrible customer service
  They threw away my trash can and then instead of offering a new one because of their negligence they expect me to buy one.
  So I am just putting my bags out on the curb like it says you may do on the website. (3 bags of trash allowed) but ever week they fail to pick it up. Then I have to waste time calling to ask for pick up EVERY WEEK. I’m then told it’s inconvenient because the driver has to get out of the truck to pick it up. No!!! What’s inconvenient is you throw away my trash can and refusing to replace. I pay for a service that im not getting and not only that I pay much more than the guaranteed rate I signed up for.
  They blame it on weight that my can was “too heavy” and say that on the website it states 75lbs or less. It does not say that anywhere on the website. But clearly printed on top of the can it says 335lb max. So maybe you need to replace your cans because that’s false advertising.
  And it was not 75lbs let alone 335lbs.
  Avoid this company
  

  Whitetail Disposal Incorporated

  Date: 09/12/2023

  Whitetail Disposal currently performs over 250,000 residential trash and recycle collections
  per week of which 99.8% are completed successfully, on time and without issue.
  We are continuously working to improve our services with a goal of 0 reported service challenges. Unfortunately we are unable to insure personal cans as noted on our website, this is due to various challenges that may occur before, during or after your service. Additional information on our policies can be found on our website at www.WhitetailDisposal.com under the Residential section. For specific concerns, we do ask that our team is notified as soon as possible to investigate and address.

• Review fromJamie S

  Date: 08/21/2023

  This company skipped our pick up and promised they would come back in 24 to 48 hours. We are now going on six days and they have yet to return for the trash that I paid for them to pick up.

• Review fromJohn P

  Date: 08/05/2023

  Not a customer and never would be - their employees clearly trasspass and solicit without permits and completely ignore private property signage. If they break the law several times before you even sign up with them, how do you think they will treat you once your $ is in their pocket????Completely ignorant, arrogant, obnoxious kids they send to your house and will bang on the front door until you answer. They are scum - do not give these idiots the time of day.

• Review fromWerner V

  Date: 07/19/2023

  We are moving out and I tried booking a couch pickup with the bulk department. My initial request dates back from July 12 and today July 19 they emailed back that the will pickup on July 26. This is 5 days after we're moving out. There was plenty of time for a pickup on July 19 if they didn't took so long in getting back to me on multiple occasions.
  Now I have to contact someone last minute to do a pickup and ending up paying more.

  Whitetail Disposal Incorporated

  Date: 07/26/2023

  Werner, we are very sorry to hear that we were unable to accommodate your pickup date request for the couch. We do our very best to accommodate our customers requests unfortunately due to volume we may not always be able to accomplish this. We do appreciate your business and wish you luck in your move!

• Review fromDi H

  Date: 07/19/2023

  I'm not even a customer.
  They went door to door soliciting.
  One neighbor signed.
  Every week they collect trash come around my corner and dump in front of my house. Instead of dumping in front of their client.
  I have called many many times.
  I am not picking up their trash blown from their truck onto my property and the field across which is owned by the municipality.
  They were sued and were found guilty of many offenses and had to pay restitution.
  Drop them they are fraudulent.
  Call themselves Charity organizations.
  Are you even with the BBB?

  Whitetail Disposal Incorporated

  Date: 07/26/2023

  Whitetail Disposal does recommend all customers bag their trash to ensure when the can is emptied, there is no loose trash that comes free. Unfortunately, if a customer does put loose trash into a container, particularly on breezy days, something may fall out of the can that the driver does not see. We do ask anyone experiencing an issue to please reach out to our customer service team with more information so we may investigate further.

• Review fromDeborah E

  Date: 07/03/2023

  One of the things I like most about Whitetail is that they send a recovery truck if they miss a pick-up. That is a bonus over our other local trash collector, who would often skip and then make residents wait an entire week for the next pick-up. However, I am disappointed that Whitetail charges for weeks that they do not collect. When we called Whitetail to initiate service, they had a several week backlog and could not provide service until mid-way through the following month. The containers they use were backordered, and since the truck uses an arm to collect the containers, I was told I could only use their certified containers. I was surprised when the next billing cycle rolled around and it was dated the 1st of the month, even though service didn't start then. I called and spoke to Customer Service, and they said that they do not prorate months. So if you start at any point in a month, they charge you beginning the first of the month. So if you start May 20th, you will be paying effective May 1st. I think this is unethical to charge for a time frame in which they were not able to provide.

  Whitetail Disposal Incorporated

  Date: 07/05/2023

  Deborah, thanks for your feedback. We are pleased to hear that the service portion is going well for you! For the billing purposes, that is correct. When signing up, we always advise customers to sign up for the beginning of the following month as we are not able to prorate individual weeks. If that doesn't work, we do our best to work with our new customers to provide service when needed.

• Review fromLaurie F

  Date: 06/30/2023

  Sold my house and called to cancel the trash service half way through the prepaid quarter. Was told I don’t get a credit because I cancelled 1/2 through the quarter and that’s their policy. Would love to see what I signed regarding their policy since I signed up over the phone. I sold my house, why would I pay for the next homeowners trash service? Told them I would like to speak with a supervisor, was told one would call back. That was the 14th of June. They took my money for the rest of the quarter for a service they are not providing.
  Also paid for a bulk pickup on top of it told it would happen the 15th and it did not when I called back was told they could take up to 48 hours, but yet it was a scheduled pickup.
  These people are a bunch of crooks!
  Hope the new home owner went with someone else or they will be paid twice for the remaining month and a half.

• Review fromEd S

  Date: 06/27/2023

  Whitetail is horrible! Told new customers upon sign up that they would send a letter to old collection company to cancel service. They did not (in fact, I found out they aren't able to do anything about that anyway!) and as I continue to receive bills from the old company, they refuse to do anything to make it right! If I knew that they would treat a customer this way, I never would have switched to them!

• Review fromRobert F

  Date: 06/02/2023

  What terrible customer service. I spoke with Andrea last week. She promised a call back. NOTHING. Be careful people this just maybe the worst company ever. They are not even with the BBB. I wonder why. Could it be because they know that they suck. I will be reaching out to the consumer protection. I suggest everyone do this.

  Whitetail Disposal Incorporated

  Date: 06/05/2023

  Whitetail Disposal does take all customer concerns seriously. We will be actively looking into these calls and will follow up accordingly.

• Review fromJames H

  Date: 06/02/2023

  Whitetail for some reason decided to throw away my trash bin. I called to get a new one and for 4 weeks now they have promised “tomorrow”. Each time they have an excuse that they are short staffed or a holiday delayed it or they were unsure why I was told a certain day. When I call to ask for a supervisor, I get horrible customer service as if I am bothering them. I cannot leave my trash out because the animals would open it, so I have 4 weeks worth of trash piling up in my garage. Horrible experience with them.

  Whitetail Disposal Incorporated

  Date: 06/05/2023

  We are very sorry to hear of this frustration. We at Whitetail Disposal do our very best to resolve any issues in a timely fashion, unfortunately there can from time to time be a delay in equipment delivery. I do show that the can was dropped off this weekend and our team reached out to confirm delivery. Please give us a call if you have any further questions or concerns.