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Business Profile

Garbage Removal

Whitetail Disposal Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Whitetail Disposal Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Whitetail took my personal trash can this morning. Their policy regarding personal trash cans is "use at your own risk," even though the service we pay for includes trash in the Whitetail provided bin as well as trash in a personal bin up to 32 gallons. Last year they damaged our 22 gallon can, and I accepted their defense regarding the "use at your own risk" policy. We purchased the 32 gallon can to replace it and have been using it for several months. Why they would decide to take it this morning is beyond me. They are refusing to buy us a new trash can, reimburse us the $40 expense of the stolen trash can, or reduce our bill by $40. They are telling me they are not responsible for my personal trash can and are refusing to help me. I want them to reimburse me the $40 I spent on the trash can because it is the right thing to do.

      Business Response

      Date: 03/10/2023

      As part of the Whitetail Disposal residential service, customers receive Whitetail Disposal trash and recycling containers to utilize for the service. In addition, in the event that there is more than can fit into the container, we can collect up to 3 kitchen bags next to the can weekly. If a customer does choose to use a personal can, the can may be no larger than 55 gallons. Unfortunately if a customer chooses to utilize a personal can, we are unable to insure this equipment and the customer will use at their own risk. This is noted clearly on our website to ensure all customers have access to this information.
      **********************************************

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On multiple occasions this company misses our route, not one home all 18 on the street.. there drivers are loud an disrespectful.. when you call to inform them your lied to an your trash sits for days sometimes a week. If my trash bill wasn't part of my rent I wouldn't be paying an I'd be seeking another company who cares! Oh an dont ask them to replace a can there driver broke because they'll tell the driver an then he yells at you! This place is a disgrace an the reviews show I'm not the only one fed up!

      Business Response

      Date: 03/10/2023

      We are very sorry to hear of any issues you may have been experiencing with the service. I do see that our team has been in contact with the customer and the property management company to review and resolve any issues with the service.

    Whitetail Disposal Incorporated is NOT a BBB Accredited Business.

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